{ "ucid": "21112178841430461", "call_date": "2026-09-03", "start_time": "2026-09-03 11:15:04", "end_time": "2026-09-03 11:21:12", "duration_sec": 368, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Wrap up time exceeded :0", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd55754004e5eeee415c963c52a365f02.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1149, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178841430461__DIAd55754004e5eeee415c963c52a365f02.mp3", "audio_bytes": 994680, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 331.56, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हेलो)\n[2s] AGENT: Pankaj ji, good morning, I am Ronak Mehta speaking from JSW One. (पंकज जी गुड मॉर्निंग, रौनक मेहता बात कर रहा हूं मैं JSW One से।)\n[5s] CUSTOMER: Greetings, sir. (नमस्कार सर।)\n[5s] AGENT: Your, yes yes. I could see your account, you had registered. Were you planning for some material? In metal sheets, coils? (आपका जी जी। आपका अकाउंट दिख रहा था, रजिस्टर किया था आपने। कुछ मटेरियल प्लान कर रहे थे क्या? मेटल शीट्स, कॉइल्स में?)\n[10s] CUSTOMER: From JSW? (JSW से?)\n[10s] AGENT: Yes? (हां?)\n[11s] CUSTOMER: Sir, your voice is breaking up, I can't understand what you are saying. (आपकी आवाज सर कट के आ रही है, मैं समझ नहीं पा रहा आप क्या कह रहे हैं।)\n[14s] AGENT: Hello, can you hear my voice now? (हेलो, अभी आ रही है आपको मेरी आवाज?)\n[16s] CUSTOMER: I, yes, speak sir, the voice is clear now but (मैं हां बोलिए सर, अब आवाज क्लियर आ रही है पर)\n[18s] AGENT: Yes, okay okay. Were you planning something in metal sheets? (Yes, okay okay. मेटल शीट्स में कुछ प्लान कर रहे थे क्या आप?)\n[20s] CUSTOMER: No, not metal sheets. I was looking at the TMT rings that are made, the ones used in construction. (नहीं, मेटल शीट्स नहीं। मैं जो TMT के रिंग होते हैं बने हुए, कंस्ट्रक्शन में जो यूज़ होते हैं, मैं उनको देख रहा था।)\n[24s] AGENT: TMT ring? (TMT रिंग?)\n[26s] CUSTOMER: Yes, the rings that are used for TMT, 7 by 7 or 7 by 9 in inches. (हां, जो रिंग्स इस्तेमाल होते हैं TMT के, 7 by 7 के या 7 by 9 के इंचेस में।)\n[29s] AGENT: Okay. (ओके।)\n[30s] CUSTOMER: I was looking at them, sir. (मैं उनको देख रहा था सर।)\n[31s] AGENT: Could you send it to me on WhatsApp once? With the dimensions, tell me the material, I will have to check on the backend. (मुझे आप एक बार WhatsApp पे ही भेज देंगे क्या? मैं डायमेंशंस के साथ, मटेरियल मुझे बता दो, मुझे चेक करना पड़ेगा बैकएंड पे।)\n[34s] CUSTOMER: 8 mm sir, like the 8 mm diameter TMT, its rings are made. (8 mm का सर, जैसे 8 mm डायमीटर की जो TMT होती है, उसके रिंग बनते हैं।)\n[37s] AGENT: Okay. (ओके।)\n[38s] CUSTOMER: In construction, in construction, like a ring (कंस्ट्रक्शन में, कंस्ट्रक्शन में, रिंग जैसे)\n[39s] AGENT: So you are basically talking about wire rods? (तो ये वायर रॉड्स बोल रहा है बेसिकली?)\n[41s] CUSTOMER: Yes, I was also looking at wire, the loose wire that comes. (हां, वायर भी मैं देख रहा था, जो लूज वायर आती है ना।)\n[42s] AGENT: We have wire rods, sir, in bulk. (वायर रॉड्स होती है सर हमारे पास तो बल्क में तो।)\n[45s] CUSTOMER: Okay, which brand is this available in, sir? (अच्छा, ये कौनसे ब्रांड की अवेलेबल है सर?)\n[46s] AGENT: It's JSW's, sir, our own. And still, we are a B2B marketplace, sir, so the big OEMs, big manufacturers, who need dedicated brands, we also have Tata Steel onboarded with us. (JSW की है सर हमारी खुद की। और स्टिल हम B2B मार्केटप्लेस है सर, तो जो बड़े OEMs भी होते हैं ना, बड़े मैन्युफैक्चरर्स, जिनको डेडिकेटेड कोई ब्रांड्स चाहिए होते हैं, Tata Steel भी हमारा पास ऑनबोर्डेड है।)\n[52s] CUSTOMER: What is its price in JSW, sir? (इसका क्या प्राइस रहता है JSW में सर?)\n[54s] AGENT: I will have to check, sir. It depends on your requirement and dimensions. (मुझे सर चेक करना पड़ेगा, आपका रिक्वायरमेंट, डायमेंशंस के अकॉर्डिंग ही रहता है।)\n[56s] CUSTOMER: Does a 5 kg bundle come, or a 10 kg one, or bigger than that? (5 kg का बंडल आता है या 10 kg का आता है आपका या इससे बड़ा आता है?)\n[59s] AGENT: But our MOQ is 5 tons minimum, sir. (बट हमारा MOQ सर 5 टन का है मिनिमम।)\n[61s] CUSTOMER: Minimum 5 tons. Okay. I have your number and I am actually an authorized dealer for Ambuja, Adani Ambuja Cement, and Shree Cement. And I am now (मिनिमम 5 टन का है। ठीक है। मेरे पास आपका नंबर है और मैं एक्चुअली Ambuja, Adani Ambuja Cement और Shree Cement का ऑथराइज्ड डीलर हूं। और मैं अभी)\n[66s] AGENT: You can procure JSW also sir.\n[68s] CUSTOMER: I have been in the cement business for about 40 years and since 1995, we are authorized dealers for Ambuja Cement, and I became an authorized dealer for Shree Cement in 2019. And now I am entering the steel line, so I had also registered myself with JSW on their site. (मैं तकरीबन 40 साल से सीमेंट के काम में है और 1995 से हम Ambuja Cement के ऑथराइज्ड डीलर हैं और हम Shree Cement के मैं 2019 में डीलर बना था ऑथराइज्ड। और अभी स्टील की लाइन में मैं एंट्री ले रहा हूं तो मैंने JSW में अपना रजिस्ट्रेशन भी कराया था उनकी साइट पे।)\n[79s] AGENT: I can see it, sir, I can see this, sir. (दिख रहा है सर मुझे, दिख रहा है मुझे सर ये।)\n[81s] CUSTOMER: So I am planning now and I am setting up a bit of a system so that I, I have also worked with Tata for some time, in Tata Tiscon. (तो मैं अभी प्लान कर रहा हूं और मैं थोड़ा सा सिस्टम बना रहा हूं ताकि मैंने, मैंने कुछ टाइम Tata का भी काम किया है, Tata Tiscon में।)\n[85s] AGENT: Okay, great sir. (ओके, ग्रेट सर।)\n[86s] CUSTOMER: As a sub-dealer, but the issue with Tata Tiscon was that I work here in the Yamunanagar district, their supply was not regular. If I am taking an order from a site, I get the supply once, but the second time I don't get the supply. So I had to back up from that in Tata Tiscon. (एक सब-डीलर के तौर पे, लेकिन Tata Tiscon का इशू ये आ रहा था कि मैं डिस्ट्रिक्ट यमुनानगर में यहां पे काम करता हूं, उनकी सप्लाई रेगुलर नहीं थी। अगर मैं साइट से ऑर्डर ले रहा हूं तो मुझे एक बार सप्लाई मिल रही है, दूसरी बार सप्लाई नहीं मिल रही है। तो मुझे उसमें फिर बैकअप करना पड़ गया Tata Tiscon में।)\n[96s] AGENT: Understood, understood. Sir, I will support you with our company also. JSW has its own Neo Steels TMT rebars, okay? Which comes in primary quality itself, sir. Okay? So we can provide that to you. So I'll keep you pinged. Do you have any requirement currently? For any specific product from it? (अंडरस्टूड, अंडरस्टूड। सर, आई विल सपोर्ट यू विद द आवर कंपनी ऑल्सो। JSW खुद की Neo Steels के TMT रिबार्स है, ओके? जो कि प्राइमरी क्वालिटी में ही आती है सर। ओके? तो हम आपको वो प्रोवाइड दे सकते हैं। तो मैं आपको पिंग करके रखता हूं। अभी करेंट में कुछ रिक्वायरमेंट है क्या आपको? उससे कोई स्पेसिफिक प्रोडक्ट का?)\n[108s] CUSTOMER: Not a specific product, I will take all your products. I am making some arrangements for it, making the godown a little bigger. In that, whatever 8 mm, 10 mm, 12 mm, 16 mm TMT you have, and the rings that you have, or any other construction-related products that you have available, I will take them (स्पेसिफिक प्रोडक्ट नहीं, मैं सभी प्रोडक्ट लूंगा आपके। मैं थोड़ी सी उसकी अरेंजमेंट कर रहा हूं, गोडाउन को थोड़ा सा और बड़ा कर रहा हूं। उसमें जो भी आपकी 8 mm, 10 mm, 12 mm, 16 mm की जितनी भी TMT के वो हैं और जो आपकी रिंग्स आती हैं या और भी जो कंस्ट्रक्शन से रिलेटेड प्रोडक्ट्स आपके पास अवेलेबल होंगे, मैं उनको)\n[118s] AGENT: Understood. (अंडरस्टूड।)\n[118s] CUSTOMER: Okay. (ओके।)\n[119s] AGENT: If you go to the website, you will see the products. So from there you can, yes, so what you can do is send me the material, the grade, and the dimensions. I will give you a quote for it. (आप है ना वेबसाइट पे भी जाएंगे ना तो आपको दिख जाएगा प्रोडक्ट्स। तो उसमें से आप मुझे, येस, तो मुझे आप क्या कर सकते हैं, मटेरियल, जो ग्रेड रहेगा और डायमेंशंस भेज सकते हैं। मैं आपको उसका कोट दे दूंगा।)\n[125s] CUSTOMER: Tell me one more small thing, like if I place an order for a vehicle, say 15 tons, 20 tons, 25 tons. (एक छोटी सी चीज और मुझे बताइए आप, जैसे कोई मैं गाड़ी का ऑर्डर प्लेस करता हूं, मान लो 15 टन की, 20 टन की, 25 टन की।)\n[129s] AGENT: Understood, okay. (अंडरस्टूड, ओके।)\n[130s] CUSTOMER: So for that, your, like I make a payment order in Adani Cement, we make an advance payment for it. So what is the payment system at your end? (तो उसकी, उसकी आपकी, जैसे मैं Adani Cement में पेमेंट ऑर्डर करता हूं, तो उसकी एडवांस पेमेंट करते हैं हम। तो आपके यहां पे क्या सिस्टम है पेमेंट का?)\n[134s] AGENT: It's advance payment, advance. JSW One is dealing in advance only. And it must be on 100% billing. (एडवांस पेमेंट है, एडवांस। JSW One is dealing in advance only. और 100% बिलिंग पे आता होगा।)\n[137s] CUSTOMER: Yes, it's 100% billing charges. (येस, 100% बिलिंग चार्जेस है।)\n[138s] AGENT: Once one or two of your transactions are successful, how the lineup is formed going forward, then we also give you credit, sir. Okay? Depending on how you purchase, how it's going for you, we can plan and give it to you after seeing previous transactions. And many people are doing it with us. (एक दो आपके ट्रांजैक्शंस सक्सेसफुल हो जाते हैं, आगे कैसे लाइन अप बनता है, तो वी ऑल्सो गिव यू क्रेडिट, सर। ओके? डिपेंड अपॉन हाउ यू परचेस, आपका कैसा हो रहा है, प्रीवियस ट्रांजैक्शंस देख के हम आपको प्लान अप करके दे सकते हैं। और बहुत से लोग कर भी रहे हैं हमारे साथ।)\n[147s] CUSTOMER: Yes, our Ambuja company has also given me a credit line because I have been working for a long time, so they say you can take two-three vehicles on credit as well. (हां, हमारी Ambuja कंपनी ने भी मेरे को क्रेडिट लाइन दी हुई है क्योंकि काफी समय से काम कर रहे हैं, तो वो कहते हैं दो-तीन गाड़ी का तुम उधार भी उठा सकते हो।)\n[152s] AGENT: Understood. (अंडरस्टूड।)\n[153s] CUSTOMER: That way, they also keep our security, that's not an issue, the company keeps our security for that much amount. (वो वैसे हमारी सिक्योरिटी भी रखती है, वो तो कोई इशू नहीं है, इतनी अमाउंट की हमारी सिक्योरिटी भी रखती है कंपनी में।)\n[156s] AGENT: Understood, understood. (अंडरस्टूड, अंडरस्टूड।)\n[157s] CUSTOMER: Okay, understood. Does your company have any security system? (ओके, अंडरस्टूड। आपकी कंपनी में है कोई सिक्योरिटी का सिस्टम?)\n[159s] AGENT: Completely, our, we have a complete financial team, sir, okay, which is called JSW One JFL, Finance Limited. Okay? So they will share the complete details of the credit line with you. Once we have one or two transactions, once, twice, then going forward, I will get that gate opened for you. (पूरा, हमारी, हमारे पूरा फाइनेंशियल टीम है सर पूरी, ओके, जिसको JSW One JFL बोलते हैं, फाइनेंस लिमिटेड। ओके? तो ये पूरी आपको क्रेडिट लाइन की पूरी डिटेल्स भी शेयर करेंगी। एक दो बार हमारे ट्रांजैक्शंस एक बार हो जाते हैं, वन्स, ट्वाइस, तो फिर आगे वो मैं आपका गेट ओपन करके दे दूंगा।)\n[169s] CUSTOMER: Okay sir, because your cement is also entering the market slowly, so through that (ठीक है सर, क्योंकि आपका तो सीमेंट भी मार्केट में आ ही रहा है धीरे-धीरे, उसके थ्रू तो)\n[172s] AGENT: Okay, fine. I will, yes. (अच्छा, ठीक है। मैं आपसे जी।)\n[174s] CUSTOMER: Absolutely, absolutely. (बिल्कुल, बिल्कुल।)\n[174s] AGENT: I'll stay in touch with you and I have also pinged you on WhatsApp, please save it so that I can do the further things for you. (आप टच में रहता हूं मैं आपसे एंड मैंने आपको WhatsApp पे पिंग भी कर दिया है, सेव कर लीजिए सो दैट मैं आपको फर्दर ये कर पाऊं।)\n[178s] CUSTOMER: Okay sir, I will call you back very soon. I'll save the number and will try to start a transaction with you from this month. (ठीक है सर, मैं बहुत जल्दी आपके साथ वापस कॉल करूंगा। मैं नंबर सेव कर लेता हूं और कोशिश करूंगा कि आपके साथ एक ट्रांजैक्शन इस महीने से शुरू हो जाए।)\n[182s] AGENT: Absolutely, absolutely. (बिलकुल, बिलकुल।)\n[183s] CUSTOMER: Then let's see, let's order it once and see, let's see what response we get from the market. (फिर देखते हैं, एक बार मंगा के देखते हैं, आगे देखते हैं क्या रिस्पॉन्स आता है मार्केट से।)\n[186s] AGENT: Exactly, exactly, exactly, sir. (एक्जेक्टली, एग्जेक्टली, एग्जेक्टली, सर।)\n[187s] CUSTOMER: Okay sir. (ओके सर।)\n[187s] AGENT: Thank you. (थैंक यू।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 62, "connected": 1, "audio_notes": "clear: The audio is clear with minimal background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "62 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When the customer explicitly stated their previous supplier had 'supply was not regular', you should have immediately pitched our own stockyards and reliable delivery instead of defaulting to a quality pitch.", "usp_relevance": "mismatched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent spoke with a new registrant who is an established cement dealer expanding into the steel trading business. The customer expressed interest in TMT rebars for construction and highlighted past issues with a competitor's supply reliability. The agent discussed payment terms and credit policy but did not execute structured discovery or secure a concrete next step, ending the call with the customer promising to call back soon to place an order.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Pankaj ji, good morning, I am Ronak Mehta speaking from JSW One. ... I could see your account, you had registered. Were you planning for some material?\", \"comment\": \"The agent gave a warm welcome, identified himself and the company, and referenced the customer's registration to start the conversation.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask for the company name, procurement city, decision-making involvement, or best contact details; the customer volunteered some of this later.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent only covered business type (volunteered by customer) and payment terms (asked by customer), falling short of the 4 questions needed for a 'partial' score.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent mentioned being a 'B2B marketplace' but did not explain key platform benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement currently? For any specific product from it?\", \"comment\": \"The agent asked about a current requirement, but when the customer said no, the agent failed to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote being sent, a specific callback date being set, or a platform walkthrough being scheduled; it concluded on a vague promise.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"When the customer explicitly stated their previous supplier had 'supply was not regular', you should have immediately pitched our own stockyards and reliable delivery instead of defaulting to a quality pitch.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"I have also worked with Tata for some time, in Tata Tiscon. As a sub-dealer, but the issue with Tata Tiscon was that... their supply was not regular.\", \"response\": \"Understood, understood. Sir, I will support you with our company also. JSW has its own Neo Steels TMT rebars, okay? Which comes in primary quality itself, sir.\"}], \"call_summary\": \"The agent spoke with a new registrant who is an established cement dealer expanding into the steel trading business. The customer expressed interest in TMT rebars for construction and highlighted past issues with a competitor's supply reliability. The agent discussed payment terms and credit policy but did not execute structured discovery or secure a concrete next step, ending the call with the customer promising to call back soon to place an order.\"}", "error": null, "latency_ms": 45266, "input_tokens": 6067, "output_tokens": 941, "created_at": "2026-09-25 11:44:35", "sentiment": "negative", "sentiment_score": -0.304, "sentiment_confidence": "high", "pos": 12, "neg": 40, "lex_hits": 34, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.454, "agent_talk_sec": 80.9, "customer_talk_sec": 97.4, "dead_air_sec": 189.7, "longest_monologue_sec": 11.2, "agent_wpm": 316.7, "interruptions": 0, "agent_turns": 31, "customer_turns": 31, "discovery_qs": 14, "words_agent": 427, "words_customer": 535, "monologue_heavy": 0, "turns": [ { "ucid": "21112178841430461", "idx": 0, "speaker": "customer", "start_s": 0.43, "end_s": 0.78, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178841430461", "idx": 1, "speaker": "agent", "start_s": 1.53, "end_s": 4.3, "text_en": "Pankaj ji, good morning, I am Ronak Mehta speaking from JSW One.", "text_native": "पंकज जी गुड मॉर्निंग, रौनक मेहता बात कर रहा हूं मैं JSW One से।" }, { "ucid": "21112178841430461", "idx": 2, "speaker": "customer", "start_s": 4.6, "end_s": 5.2, "text_en": "Greetings, sir.", "text_native": "नमस्कार सर।" }, { "ucid": "21112178841430461", "idx": 3, "speaker": "agent", "start_s": 5.2, "end_s": 9.2, "text_en": "Your, yes yes. I could see your account, you had registered. Were you planning for some material? In metal sheets, coils?", "text_native": "आपका जी जी। आपका अकाउंट दिख रहा था, रजिस्टर किया था आपने। कुछ मटेरियल प्लान कर रहे थे क्या? मेटल शीट्स, कॉइल्स में?" }, { "ucid": "21112178841430461", "idx": 4, "speaker": "customer", "start_s": 9.5, "end_s": 10.1, "text_en": "From JSW?", "text_native": "JSW से?" }, { "ucid": "21112178841430461", "idx": 5, "speaker": "agent", "start_s": 10.4, "end_s": 10.6, "text_en": "Yes?", "text_native": "हां?" }, { "ucid": "21112178841430461", "idx": 6, "speaker": "customer", "start_s": 11.4, "end_s": 13.8, "text_en": "Sir, your voice is breaking up, I can't understand what you are saying.", "text_native": "आपकी आवाज सर कट के आ रही है, मैं समझ नहीं पा रहा आप क्या कह रहे हैं।" }, { "ucid": "21112178841430461", "idx": 7, "speaker": "agent", "start_s": 13.8, "end_s": 15.4, "text_en": "Hello, can you hear my voice now?", "text_native": "हेलो, अभी आ रही है आपको मेरी आवाज?" }, { "ucid": "21112178841430461", "idx": 8, "speaker": "customer", "start_s": 15.6, "end_s": 17.6, "text_en": "I, yes, speak sir, the voice is clear now but", "text_native": "मैं हां बोलिए सर, अब आवाज क्लियर आ रही है पर" }, { "ucid": "21112178841430461", "idx": 9, "speaker": "agent", "start_s": 17.6, "end_s": 20.2, "text_en": "Yes, okay okay. Were you planning something in metal sheets?", "text_native": "Yes, okay okay. मेटल शीट्स में कुछ प्लान कर रहे थे क्या आप?" }, { "ucid": "21112178841430461", "idx": 10, "speaker": "customer", "start_s": 20.5, "end_s": 24.4, "text_en": "No, not metal sheets. I was looking at the TMT rings that are made, the ones used in construction.", "text_native": "नहीं, मेटल शीट्स नहीं। मैं जो TMT के रिंग होते हैं बने हुए, कंस्ट्रक्शन में जो यूज़ होते हैं, मैं उनको देख रहा था।" }, { "ucid": "21112178841430461", "idx": 11, "speaker": "agent", "start_s": 24.4, "end_s": 25.0, "text_en": "TMT ring?", "text_native": "TMT रिंग?" }, { "ucid": "21112178841430461", "idx": 12, "speaker": "customer", "start_s": 25.5, "end_s": 28.6, "text_en": "Yes, the rings that are used for TMT, 7 by 7 or 7 by 9 in inches.", "text_native": "हां, जो रिंग्स इस्तेमाल होते हैं TMT के, 7 by 7 के या 7 by 9 के इंचेस में।" }, { "ucid": "21112178841430461", "idx": 13, "speaker": "agent", "start_s": 28.9, "end_s": 29.2, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178841430461", "idx": 14, "speaker": "customer", "start_s": 29.8, "end_s": 30.8, "text_en": "I was looking at them, sir.", "text_native": "मैं उनको देख रहा था सर।" }, { "ucid": "21112178841430461", "idx": 15, "speaker": "agent", "start_s": 30.8, "end_s": 34.0, "text_en": "Could you send it to me on WhatsApp once? With the dimensions, tell me the material, I will have to check on the backend.", "text_native": "मुझे आप एक बार WhatsApp पे ही भेज देंगे क्या? मैं डायमेंशंस के साथ, मटेरियल मुझे बता दो, मुझे चेक करना पड़ेगा बैकएंड पे।" }, { "ucid": "21112178841430461", "idx": 16, "speaker": "customer", "start_s": 34.0, "end_s": 36.8, "text_en": "8 mm sir, like the 8 mm diameter TMT, its rings are made.", "text_native": "8 mm का सर, जैसे 8 mm डायमीटर की जो TMT होती है, उसके रिंग बनते हैं।" }, { "ucid": "21112178841430461", "idx": 17, "speaker": "agent", "start_s": 36.8, "end_s": 37.2, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178841430461", "idx": 18, "speaker": "customer", "start_s": 37.6, "end_s": 39.0, "text_en": "In construction, in construction, like a ring", "text_native": "कंस्ट्रक्शन में, कंस्ट्रक्शन में, रिंग जैसे" }, { "ucid": "21112178841430461", "idx": 19, "speaker": "agent", "start_s": 39.0, "end_s": 40.2, "text_en": "So you are basically talking about wire rods?", "text_native": "तो ये वायर रॉड्स बोल रहा है बेसिकली?" }, { "ucid": "21112178841430461", "idx": 20, "speaker": "customer", "start_s": 40.7, "end_s": 42.4, "text_en": "Yes, I was also looking at wire, the loose wire that comes.", "text_native": "हां, वायर भी मैं देख रहा था, जो लूज वायर आती है ना।" }, { "ucid": "21112178841430461", "idx": 21, "speaker": "agent", "start_s": 42.4, "end_s": 44.2, "text_en": "We have wire rods, sir, in bulk.", "text_native": "वायर रॉड्स होती है सर हमारे पास तो बल्क में तो।" }, { "ucid": "21112178841430461", "idx": 22, "speaker": "customer", "start_s": 44.6, "end_s": 46.0, "text_en": "Okay, which brand is this available in, sir?", "text_native": "अच्छा, ये कौनसे ब्रांड की अवेलेबल है सर?" }, { "ucid": "21112178841430461", "idx": 23, "speaker": "agent", "start_s": 46.0, "end_s": 52.0, "text_en": "It's JSW's, sir, our own. And still, we are a B2B marketplace, sir, so the big OEMs, big manufacturers, who need dedicated brands, we also have Tata Steel onboarded with us.", "text_native": "JSW की है सर हमारी खुद की। और स्टिल हम B2B मार्केटप्लेस है सर, तो जो बड़े OEMs भी होते हैं ना, बड़े मैन्युफैक्चरर्स, जिनको डेडिकेटेड कोई ब्रांड्स चाहिए होते हैं, Tata Steel भी हमारा पास ऑनबोर्डेड है।" }, { "ucid": "21112178841430461", "idx": 24, "speaker": "customer", "start_s": 52.4, "end_s": 53.8, "text_en": "What is its price in JSW, sir?", "text_native": "इसका क्या प्राइस रहता है JSW में सर?" }, { "ucid": "21112178841430461", "idx": 25, "speaker": "agent", "start_s": 53.8, "end_s": 56.0, "text_en": "I will have to check, sir. It depends on your requirement and dimensions.", "text_native": "मुझे सर चेक करना पड़ेगा, आपका रिक्वायरमेंट, डायमेंशंस के अकॉर्डिंग ही रहता है।" }, { "ucid": "21112178841430461", "idx": 26, "speaker": "customer", "start_s": 56.0, "end_s": 58.8, "text_en": "Does a 5 kg bundle come, or a 10 kg one, or bigger than that?", "text_native": "5 kg का बंडल आता है या 10 kg का आता है आपका या इससे बड़ा आता है?" }, { "ucid": "21112178841430461", "idx": 27, "speaker": "agent", "start_s": 58.8, "end_s": 60.6, "text_en": "But our MOQ is 5 tons minimum, sir.", "text_native": "बट हमारा MOQ सर 5 टन का है मिनिमम।" }, { "ucid": "21112178841430461", "idx": 28, "speaker": "customer", "start_s": 61.0, "end_s": 66.4, "text_en": "Minimum 5 tons. Okay. I have your number and I am actually an authorized dealer for Ambuja, Adani Ambuja Cement, and Shree Cement. And I am now", "text_native": "मिनिमम 5 टन का है। ठीक है। मेरे पास आपका नंबर है और मैं एक्चुअली Ambuja, Adani Ambuja Cement और Shree Cement का ऑथराइज्ड डीलर हूं। और मैं अभी" }, { "ucid": "21112178841430461", "idx": 29, "speaker": "agent", "start_s": 66.4, "end_s": 67.8, "text_en": "You can procure JSW also sir.", "text_native": "You can procure JSW also sir." }, { "ucid": "21112178841430461", "idx": 30, "speaker": "customer", "start_s": 68.2, "end_s": 79.2, "text_en": "I have been in the cement business for about 40 years and since 1995, we are authorized dealers for Ambuja Cement, and I became an authorized dealer for Shree Cement in 2019. And now I am entering the steel line, so I had also registered myself with JSW on their site.", "text_native": "मैं तकरीबन 40 साल से सीमेंट के काम में है और 1995 से हम Ambuja Cement के ऑथराइज्ड डीलर हैं और हम Shree Cement के मैं 2019 में डीलर बना था ऑथराइज्ड। और अभी स्टील की लाइन में मैं एंट्री ले रहा हूं तो मैंने JSW में अपना रजिस्ट्रेशन भी कराया था उनकी साइट पे।" }, { "ucid": "21112178841430461", "idx": 31, "speaker": "agent", "start_s": 79.2, "end_s": 80.8, "text_en": "I can see it, sir, I can see this, sir.", "text_native": "दिख रहा है सर मुझे, दिख रहा है मुझे सर ये।" }, { "ucid": "21112178841430461", "idx": 32, "speaker": "customer", "start_s": 80.8, "end_s": 85.2, "text_en": "So I am planning now and I am setting up a bit of a system so that I, I have also worked with Tata for some time, in Tata Tiscon.", "text_native": "तो मैं अभी प्लान कर रहा हूं और मैं थोड़ा सा सिस्टम बना रहा हूं ताकि मैंने, मैंने कुछ टाइम Tata का भी काम किया है, Tata Tiscon में।" }, { "ucid": "21112178841430461", "idx": 33, "speaker": "agent", "start_s": 85.2, "end_s": 85.8, "text_en": "Okay, great sir.", "text_native": "ओके, ग्रेट सर।" }, { "ucid": "21112178841430461", "idx": 34, "speaker": "customer", "start_s": 85.8, "end_s": 95.8, "text_en": "As a sub-dealer, but the issue with Tata Tiscon was that I work here in the Yamunanagar district, their supply was not regular. If I am taking an order from a site, I get the supply once, but the second time I don't get the supply. So I had to back up from that in Tata Tiscon.", "text_native": "एक सब-डीलर के तौर पे, लेकिन Tata Tiscon का इशू ये आ रहा था कि मैं डिस्ट्रिक्ट यमुनानगर में यहां पे काम करता हूं, उनकी सप्लाई रेगुलर नहीं थी। अगर मैं साइट से ऑर्डर ले रहा हूं तो मुझे एक बार सप्लाई मिल रही है, दूसरी बार सप्लाई नहीं मिल रही है। तो मुझे उसमें फिर बैकअप करना पड़ गया Tata Tiscon में।" }, { "ucid": "21112178841430461", "idx": 35, "speaker": "agent", "start_s": 96.0, "end_s": 107.2, "text_en": "Understood, understood. Sir, I will support you with our company also. JSW has its own Neo Steels TMT rebars, okay? Which comes in primary quality itself, sir. Okay? So we can provide that to you. So I'll keep you pinged. Do you have any requirement currently? For any specific product from it?", "text_native": "अंडरस्टूड, अंडरस्टूड। सर, आई विल सपोर्ट यू विद द आवर कंपनी ऑल्सो। JSW खुद की Neo Steels के TMT रिबार्स है, ओके? जो कि प्राइमरी क्वालिटी में ही आती है सर। ओके? तो हम आपको वो प्रोवाइड दे सकते हैं। तो मैं आपको पिंग करके रखता हूं। अभी करेंट में कुछ रिक्वायरमेंट है क्या आपको? उससे कोई स्पेसिफिक प्रोडक्ट का?" }, { "ucid": "21112178841430461", "idx": 36, "speaker": "customer", "start_s": 107.6, "end_s": 117.8, "text_en": "Not a specific product, I will take all your products. I am making some arrangements for it, making the godown a little bigger. In that, whatever 8 mm, 10 mm, 12 mm, 16 mm TMT you have, and the rings that you have, or any other construction-related products that you have available, I will take them", "text_native": "स्पेसिफिक प्रोडक्ट नहीं, मैं सभी प्रोडक्ट लूंगा आपके। मैं थोड़ी सी उसकी अरेंजमेंट कर रहा हूं, गोडाउन को थोड़ा सा और बड़ा कर रहा हूं। उसमें जो भी आपकी 8 mm, 10 mm, 12 mm, 16 mm की जितनी भी TMT के वो हैं और जो आपकी रिंग्स आती हैं या और भी जो कंस्ट्रक्शन से रिलेटेड प्रोडक्ट्स आपके पास अवेलेबल होंगे, मैं उनको" }, { "ucid": "21112178841430461", "idx": 37, "speaker": "agent", "start_s": 117.8, "end_s": 118.2, "text_en": "Understood.", "text_native": "अंडरस्टूड।" }, { "ucid": "21112178841430461", "idx": 38, "speaker": "customer", "start_s": 118.4, "end_s": 118.6, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178841430461", "idx": 39, "speaker": "agent", "start_s": 118.8, "end_s": 125.4, "text_en": "If you go to the website, you will see the products. So from there you can, yes, so what you can do is send me the material, the grade, and the dimensions. I will give you a quote for it.", "text_native": "आप है ना वेबसाइट पे भी जाएंगे ना तो आपको दिख जाएगा प्रोडक्ट्स। तो उसमें से आप मुझे, येस, तो मुझे आप क्या कर सकते हैं, मटेरियल, जो ग्रेड रहेगा और डायमेंशंस भेज सकते हैं। मैं आपको उसका कोट दे दूंगा।" }, { "ucid": "21112178841430461", "idx": 40, "speaker": "customer", "start_s": 125.4, "end_s": 129.4, "text_en": "Tell me one more small thing, like if I place an order for a vehicle, say 15 tons, 20 tons, 25 tons.", "text_native": "एक छोटी सी चीज और मुझे बताइए आप, जैसे कोई मैं गाड़ी का ऑर्डर प्लेस करता हूं, मान लो 15 टन की, 20 टन की, 25 टन की।" }, { "ucid": "21112178841430461", "idx": 41, "speaker": "agent", "start_s": 129.4, "end_s": 130.0, "text_en": "Understood, okay.", "text_native": "अंडरस्टूड, ओके।" }, { "ucid": "21112178841430461", "idx": 42, "speaker": "customer", "start_s": 130.0, "end_s": 134.4, "text_en": "So for that, your, like I make a payment order in Adani Cement, we make an advance payment for it. So what is the payment system at your end?", "text_native": "तो उसकी, उसकी आपकी, जैसे मैं Adani Cement में पेमेंट ऑर्डर करता हूं, तो उसकी एडवांस पेमेंट करते हैं हम। तो आपके यहां पे क्या सिस्टम है पेमेंट का?" }, { "ucid": "21112178841430461", "idx": 43, "speaker": "agent", "start_s": 134.4, "end_s": 137.0, "text_en": "It's advance payment, advance. JSW One is dealing in advance only. And it must be on 100% billing.", "text_native": "एडवांस पेमेंट है, एडवांस। JSW One is dealing in advance only. और 100% बिलिंग पे आता होगा।" }, { "ucid": "21112178841430461", "idx": 44, "speaker": "customer", "start_s": 137.0, "end_s": 138.2, "text_en": "Yes, it's 100% billing charges.", "text_native": "येस, 100% बिलिंग चार्जेस है।" }, { "ucid": "21112178841430461", "idx": 45, "speaker": "agent", "start_s": 138.2, "end_s": 146.8, "text_en": "Once one or two of your transactions are successful, how the lineup is formed going forward, then we also give you credit, sir. Okay? Depending on how you purchase, how it's going for you, we can plan and give it to you after seeing previous transactions. And many people are doing it with us.", "text_native": "एक दो आपके ट्रांजैक्शंस सक्सेसफुल हो जाते हैं, आगे कैसे लाइन अप बनता है, तो वी ऑल्सो गिव यू क्रेडिट, सर। ओके? डिपेंड अपॉन हाउ यू परचेस, आपका कैसा हो रहा है, प्रीवियस ट्रांजैक्शंस देख के हम आपको प्लान अप करके दे सकते हैं। और बहुत से लोग कर भी रहे हैं हमारे साथ।" }, { "ucid": "21112178841430461", "idx": 46, "speaker": "customer", "start_s": 147.2, "end_s": 152.2, "text_en": "Yes, our Ambuja company has also given me a credit line because I have been working for a long time, so they say you can take two-three vehicles on credit as well.", "text_native": "हां, हमारी Ambuja कंपनी ने भी मेरे को क्रेडिट लाइन दी हुई है क्योंकि काफी समय से काम कर रहे हैं, तो वो कहते हैं दो-तीन गाड़ी का तुम उधार भी उठा सकते हो।" }, { "ucid": "21112178841430461", "idx": 47, "speaker": "agent", "start_s": 152.2, "end_s": 152.6, "text_en": "Understood.", "text_native": "अंडरस्टूड।" }, { "ucid": "21112178841430461", "idx": 48, "speaker": "customer", "start_s": 152.6, "end_s": 156.2, "text_en": "That way, they also keep our security, that's not an issue, the company keeps our security for that much amount.", "text_native": "वो वैसे हमारी सिक्योरिटी भी रखती है, वो तो कोई इशू नहीं है, इतनी अमाउंट की हमारी सिक्योरिटी भी रखती है कंपनी में।" }, { "ucid": "21112178841430461", "idx": 49, "speaker": "agent", "start_s": 156.2, "end_s": 156.8, "text_en": "Understood, understood.", "text_native": "अंडरस्टूड, अंडरस्टूड।" }, { "ucid": "21112178841430461", "idx": 50, "speaker": "customer", "start_s": 156.8, "end_s": 158.6, "text_en": "Okay, understood. Does your company have any security system?", "text_native": "ओके, अंडरस्टूड। आपकी कंपनी में है कोई सिक्योरिटी का सिस्टम?" }, { "ucid": "21112178841430461", "idx": 51, "speaker": "agent", "start_s": 158.6, "end_s": 168.8, "text_en": "Completely, our, we have a complete financial team, sir, okay, which is called JSW One JFL, Finance Limited. Okay? So they will share the complete details of the credit line with you. Once we have one or two transactions, once, twice, then going forward, I will get that gate opened for you.", "text_native": "पूरा, हमारी, हमारे पूरा फाइनेंशियल टीम है सर पूरी, ओके, जिसको JSW One JFL बोलते हैं, फाइनेंस लिमिटेड। ओके? तो ये पूरी आपको क्रेडिट लाइन की पूरी डिटेल्स भी शेयर करेंगी। एक दो बार हमारे ट्रांजैक्शंस एक बार हो जाते हैं, वन्स, ट्वाइस, तो फिर आगे वो मैं आपका गेट ओपन करके दे दूंगा।" }, { "ucid": "21112178841430461", "idx": 52, "speaker": "customer", "start_s": 169.4, "end_s": 172.2, "text_en": "Okay sir, because your cement is also entering the market slowly, so through that", "text_native": "ठीक है सर, क्योंकि आपका तो सीमेंट भी मार्केट में आ ही रहा है धीरे-धीरे, उसके थ्रू तो" }, { "ucid": "21112178841430461", "idx": 53, "speaker": "agent", "start_s": 172.2, "end_s": 173.4, "text_en": "Okay, fine. I will, yes.", "text_native": "अच्छा, ठीक है। मैं आपसे जी।" }, { "ucid": "21112178841430461", "idx": 54, "speaker": "customer", "start_s": 173.8, "end_s": 174.4, "text_en": "Absolutely, absolutely.", "text_native": "बिल्कुल, बिल्कुल।" }, { "ucid": "21112178841430461", "idx": 55, "speaker": "agent", "start_s": 174.4, "end_s": 178.2, "text_en": "I'll stay in touch with you and I have also pinged you on WhatsApp, please save it so that I can do the further things for you.", "text_native": "आप टच में रहता हूं मैं आपसे एंड मैंने आपको WhatsApp पे पिंग भी कर दिया है, सेव कर लीजिए सो दैट मैं आपको फर्दर ये कर पाऊं।" }, { "ucid": "21112178841430461", "idx": 56, "speaker": "customer", "start_s": 178.2, "end_s": 182.2, "text_en": "Okay sir, I will call you back very soon. I'll save the number and will try to start a transaction with you from this month.", "text_native": "ठीक है सर, मैं बहुत जल्दी आपके साथ वापस कॉल करूंगा। मैं नंबर सेव कर लेता हूं और कोशिश करूंगा कि आपके साथ एक ट्रांजैक्शन इस महीने से शुरू हो जाए।" }, { "ucid": "21112178841430461", "idx": 57, "speaker": "agent", "start_s": 182.2, "end_s": 182.8, "text_en": "Absolutely, absolutely.", "text_native": "बिलकुल, बिलकुल।" }, { "ucid": "21112178841430461", "idx": 58, "speaker": "customer", "start_s": 182.8, "end_s": 185.8, "text_en": "Then let's see, let's order it once and see, let's see what response we get from the market.", "text_native": "फिर देखते हैं, एक बार मंगा के देखते हैं, आगे देखते हैं क्या रिस्पॉन्स आता है मार्केट से।" }, { "ucid": "21112178841430461", "idx": 59, "speaker": "agent", "start_s": 185.8, "end_s": 186.8, "text_en": "Exactly, exactly, exactly, sir.", "text_native": "एक्जेक्टली, एग्जेक्टली, एग्जेक्टली, सर।" }, { "ucid": "21112178841430461", "idx": 60, "speaker": "customer", "start_s": 187.0, "end_s": 187.4, "text_en": "Okay sir.", "text_native": "ओके सर।" }, { "ucid": "21112178841430461", "idx": 61, "speaker": "agent", "start_s": 187.4, "end_s": 188.2, "text_en": "Thank you.", "text_native": "थैंक यू।" } ], "steps": [ { "ucid": "21112178841430461", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Pankaj ji, good morning, I am Ronak Mehta speaking from JSW One. ... I could see your account, you had registered. Were you planning for some material?", "comment": "The agent gave a warm welcome, identified himself and the company, and referenced the customer's registration to start the conversation." }, { "ucid": "21112178841430461", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask for the company name, procurement city, decision-making involvement, or best contact details; the customer volunteered some of this later." }, { "ucid": "21112178841430461", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "", "comment": "The agent only covered business type (volunteered by customer) and payment terms (asked by customer), falling short of the 4 questions needed for a 'partial' score." }, { "ucid": "21112178841430461", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent mentioned being a 'B2B marketplace' but did not explain key platform benefits like transparent pricing, test certificates, or stock availability." }, { "ucid": "21112178841430461", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Do you have any requirement currently? For any specific product from it?", "comment": "The agent asked about a current requirement, but when the customer said no, the agent failed to schedule a specific callback date for a future opportunity." }, { "ucid": "21112178841430461", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote being sent, a specific callback date being set, or a platform walkthrough being scheduled; it concluded on a vague promise." } ], "objections": [ { "ucid": "21112178841430461", "obj_type": "incumbent_supplier", "state": "handled", "evidence": "I have also worked with Tata for some time, in Tata Tiscon. As a sub-dealer, but the issue with Tata Tiscon was that... their supply was not regular.", "response": "Understood, understood. Sir, I will support you with our company also. JSW has its own Neo Steels TMT rebars, okay? Which comes in primary quality itself, sir." } ], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }