{
  "ucid": "21112178841263591",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 10:47:15",
  "end_time": "2026-09-03 10:50:52",
  "duration_sec": 217,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdeb10c485d9d865f3c7643e8667ed082.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1164,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841263591__DIAdeb10c485d9d865f3c7643e8667ed082.mp3",
  "audio_bytes": 597672,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 199.224,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.   (हेलो)\n[6s] AGENT: Hello, Artik Granites?   (हेलो Artik Granites?)\n[7s] CUSTOMER: Yes.   (हांजी।)\n[8s] AGENT: I am Ronak Mehta calling from JSW One. I could see your account here. Were you planning to procure any metal sheets or coils for steel?   (मैं रोनक मेहता बात कर रहा हूं JSW One से। आपका अकाउंट दिख रहा था मुझे यहां पे। कुछ प्लान कर रहे थे क्या metal sheets या coils में procurement करने के लिए steel का?)\n[13s] CUSTOMER: Actually, I am a trader.   (Actually मैं एक trader हूं।)\n[15s] AGENT: So what material do you deal in, sir?   (तो आप क्या material में deal करते हैं सर?)\n[17s] CUSTOMER: Sir, I actually deal in roofing sheets and there's ERW pipe, your HR pipes.   (मैं सर मैं actually roofing sheets में deal करता हूं और ERW pipe हो गया, आपके HR pipe हो गए।)\n[21s] AGENT: Okay, so in these roofing sheets, which product do you take? Do you take PPGL? Which one do you take?   (Okay, तो ये roofing sheets में कौनसा product लेते हैं? PPGL लेते हो? कौनसा लेते हो?)\n[24s] CUSTOMER: PPGL is what works. By the way, I take JSW's. I am speaking from here in Hisar, from Hansi.   (PPGL ही चलता है। वैसे मैं JSW का लेता हूं। यहीं हिसार से बोल रहा हूं मैं, हांसी से।)\n[27s] AGENT: Okay, so we will provide you with the JSW product directly. What is your requirement in tons, monthly?   (Okay, तो JSW का आपको direct product provide करके दे देंगे। क्या आपका कितना ton का रहता है requirement monthly?)\n[31s] CUSTOMER: The requirement depends on the demand. Actually, I am a Tata dealer as well, you see. So the material moves as per the demand.   (Requirement तो demand के ऊपर रहता है। Actually वो Tata का dealer भी हूं ना। तो जैसा demand होता है वैसा material चलता है।)\n[35s] AGENT: Okay, okay. So is there any plan coming up for this upcoming month?   (Okay, okay. तो अभी कुछ प्लान आ रहा है अभी upcoming ये month के लिए?)\n[38s] CUSTOMER: For the upcoming time, there is nothing for now. But if there is anything, I will definitely contact you.   (अभी कोई coming के लिए तो अभी फिलहाल तो नहीं है। बाकी कुछ होगा तो मैं आपसे contact करूंगा जरूर।)\n[42s] AGENT: Yes, yes, absolutely. Our minimum MOQ is five tons. So accordingly, if you have anything, let me know and I will get it done for you at a competitive price.   (जी जी बिल्कुल। हमारा जो है minimum five ton का MOQ है। So accordingly आप कुछ रहेगा तो बताइए मैं आपको करा के दे दूंगा competitive price में।)\n[48s] CUSTOMER: Okay sir.   (ठीक है सर।)\n[48s] AGENT: Yeah, I'll ping you on WhatsApp, okay?   (Yeah, मैं आपको ping करता हूं WhatsApp पे, okay?)\n[50s] CUSTOMER: Yes, I... as for the rest   (हां, मैं बाकी)\n[51s] AGENT: Yes, ask.   (हां पूछिए।)\n[52s] CUSTOMER: JSW's pipe had started.   (JSW का pipe start हुआ था।)\n[54s] AGENT: Okay.\n[54s] CUSTOMER: Structural pipe had started. That, here, do you guys   (Structural pipe start हुआ था। वो यहां कोई आप लोग)\n[57s] AGENT: Which one in structural pipes? If you tell me the, uh, grade and dimension, I can get it checked with my back-end team.   (Structural pipes में कौनसा? मुझे आप अगर uh grade और dimension बताएंगे तो मैं मेरे back-end team से check करा लेता हूं।)\n[1s] CUSTOMER: No sir, like the material from Tata Structura.   (नहीं सर, जैसे Tata Structura का material आता है।)\n[1s] AGENT: Yes. Are you talking about structural steel?   (हां। Structural steel की बात कर रहे हो आप?)\n[1s] CUSTOMER: Absolutely, absolutely, yes.   (बिल्कुल बिल्कुल जी।)\n[1s] AGENT: We do provide structural steel, sir.   (Structural steel तो provide करते हैं ना सर।)\n[2s] CUSTOMER: I am talking about hollow section pipe, sir.   (Hollow section pipe के लिए बात कर रहा हूं सर मैं।)\n[2s] AGENT: Okay. Your requirement, the requirement that you have, just tell me the dimensions along with how much you need. I will check with my back-end team. That's what I was saying.   (Okay. मुझे आप उसका requirement जो रहता है ना आपको requirement, तो मुझे आप dimensions के साथ कितना चाहिए वो मुझे बता दीजिए। मैं check कर लेता हूं back-end team में मेरे। वही बोल रहा था।)\n[1s] CUSTOMER: Okay sir.   (ठीक है सर।)\n[1s] AGENT: Right? And what about HR sheets, HR sheets, coils, anything?   (है ना? और बाकी HR sheets में, HR sheets, coils में कुछ?)\n[1s] CUSTOMER: Sir, actually, since I am a trader, I deal in all things.   (सर actually क्या मैं trader हूं ना, मैं dealing सभी चीजों में करता हूं।)\n[1s] AGENT: Yes, yes.   (हां हां।)\n[1s] CUSTOMER: That's why I had created an account with you, so that if any requirement comes, I will post it to you.   (इसलिए मैंने account आपके यहां बनाया था कि कोई requirement आएगी तो मैं आपको डालूंगा।)\n[1s] AGENT: Oh, okay, okay. No sir, my... no problem. But still, is there any requirement in HR currently?   (Oh, okay, okay. नहीं सर, मेरी कोई problem नहीं है। But वही अभी HR में कुछ requirement आ रहा है क्या currently?)\n[1s] CUSTOMER: Not currently, sir. I had just purchased. I purchased material just five-seven days ago.   (अभी currently नहीं है सर। मैंने अभी purchase किया था। अभी पांच सात दिन पहले ही मैंने purchase किया material।)\n[1s] AGENT: Okay. The thing is, sir, the market valuation, the pricings are about to increase. So traders for this reason are procuring now   (Okay. अभी ऐसा है कि सर market valuation जो है ना, अभी pricings बढ़ने वाली है। तो traders इस वजह से procurement अभी कर)\n[1s] CUSTOMER: They have increased it so much, that's why the whole   (इतना बढ़ा दिया है जब ही सारा)\n[1s] AGENT: A lot, it has increased by five-seven rupees in just one month.   (बहुत अभी पांच सात रुपए तो एक महीने में ही बढ़ गया।)\n[1s] CUSTOMER: Yes, the whole market is shaken.   (हां, market सारा हिला हुआ है।)\n[1s] AGENT: I know, I know.\n[1s] CUSTOMER: We are now waiting for the market to come back.   (अभी wait कर रहे हैं कि market वापस आएगा।)\n[1s] AGENT: No sir, this month it will remain a bit up. It's a volatile market. So we are also telling them for awareness that like, if you want to, you should procure and keep it. The prices are definitely going to increase.   (नहीं सर, अभी ये महीना तो अभी थोड़ा up ही रहेगा। Volatile market चल रहा है ये। तो अभी हम ये भी बता रहे हैं उनको awareness में कि like आपको करना है तो आप procure करके रख लीजिए। बढ़ने ही वाली है prices।)\n[1s] CUSTOMER: Let's see, sir.   (देखते हैं सर।)\n[1s] AGENT: Yes, yes. So let's stay in touch.   (Yes, yes. तो touch में रहते हैं।)\n[2s] CUSTOMER: Yes, yes.\n[2s] CUSTOMER: Everyone is scared, sir.   (सभी डरते हैं सर।)\n[2s] AGENT: No, no problem. Whatever it is, I will get it done. I will stay in touch with you. I am your account manager anyway, okay?   (नहीं कोई दिक्कत नहीं। जो भी रहेगा मैं करा के दे दूंगा। मैं आपके touch में रहता हूं। I am your account manager anyway, okay?)\n[2s] CUSTOMER: Okay, okay sir.\n[2s] AGENT: Yes, yes, yes. I'll ping you on WhatsApp. Thank you.   (जी जी जी। मैं आपको WhatsApp पे ping कर देता हूं। Thank you.)\n[2s] CUSTOMER: Okay, okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 50,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly lower in volume than the agent's but remains intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "50 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer has no immediate need, your goal is to secure a specific future follow-up date, not just a vague promise to 'stay in touch'.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered trader from Hisar who deals in roofing sheets and pipes. The customer confirmed he buys JSW and Tata products but has no immediate requirement due to a recent purchase and market volatility. The agent failed to establish a concrete next step, ending the call with a general commitment to 'stay in touch'.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am Ronak Mehta calling from JSW One. I could see your account here. Were you planning to procure any metal sheets or coils for steel?\", \"comment\": \"The agent introduced himself, the company, and the reason for the call clearly.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Hello, Artik Granites? ... I am speaking from here in Hisar, from Hansi.\", \"comment\": \"Agent confirmed the company name and the customer volunteered the city, but involvement and best contact details were not asked.\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 5, \"evidence\": \"So what material do you deal in, sir? ... What is your requirement in tons, monthly?\", \"comment\": \"Agent asked about material and monthly tonnage; customer volunteered business type, brands, and current JSW usage, but payment terms and other key discovery questions were missed.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not explain any of the platform's value propositions like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After learning the customer had no current requirement, the agent failed to schedule a specific callback date, ending with a vague 'stay in touch'.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not end with one of the three required outcomes; no quote was sent, no specific callback was set, and no walkthrough was scheduled.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer has no immediate need, your goal is to secure a specific future follow-up date, not just a vague promise to 'stay in touch'.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"That's why I had created an account with you, so that if any requirement comes, I will post it to you.\", \"response\": \"Oh, okay, okay. No sir, my... no problem. But still, is there any requirement in HR currently?\"}], \"call_summary\": \"The agent contacted a newly registered trader from Hisar who deals in roofing sheets and pipes. The customer confirmed he buys JSW and Tata products but has no immediate requirement due to a recent purchase and market volatility. The agent failed to establish a concrete next step, ending the call with a general commitment to 'stay in touch'.\"}",
  "error": null,
  "latency_ms": 41094,
  "input_tokens": 4585,
  "output_tokens": 893,
  "created_at": "2026-09-25 11:45:15",
  "sentiment": "positive",
  "sentiment_score": 0.653,
  "sentiment_confidence": "high",
  "pos": 11,
  "neg": 2,
  "lex_hits": 18,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.504,
  "agent_talk_sec": 23.4,
  "customer_talk_sec": 23.0,
  "dead_air_sec": 170.6,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 892.3,
  "interruptions": 0,
  "agent_turns": 24,
  "customer_turns": 26,
  "discovery_qs": 15,
  "words_agent": 348,
  "words_customer": 213,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841263591",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.07,
      "end_s": 5.47,
      "text_en": "Hello.",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178841263591",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.9,
      "end_s": 6.81,
      "text_en": "Hello, Artik Granites?",
      "text_native": "हेलो Artik Granites?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.2,
      "end_s": 7.56,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.88,
      "end_s": 12.6,
      "text_en": "I am Ronak Mehta calling from JSW One. I could see your account here. Were you planning to procure any metal sheets or coils for steel?",
      "text_native": "मैं रोनक मेहता बात कर रहा हूं JSW One से। आपका अकाउंट दिख रहा था मुझे यहां पे। कुछ प्लान कर रहे थे क्या metal sheets या coils में procurement करने के लिए steel का?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.98,
      "end_s": 14.5,
      "text_en": "Actually, I am a trader.",
      "text_native": "Actually मैं एक trader हूं।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 5,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 16.6,
      "text_en": "So what material do you deal in, sir?",
      "text_native": "तो आप क्या material में deal करते हैं सर?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 6,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 20.4,
      "text_en": "Sir, I actually deal in roofing sheets and there's ERW pipe, your HR pipes.",
      "text_native": "मैं सर मैं actually roofing sheets में deal करता हूं और ERW pipe हो गया, आपके HR pipe हो गए।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.8,
      "end_s": 23.4,
      "text_en": "Okay, so in these roofing sheets, which product do you take? Do you take PPGL? Which one do you take?",
      "text_native": "Okay, तो ये roofing sheets में कौनसा product लेते हैं? PPGL लेते हो? कौनसा लेते हो?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 8,
      "speaker": "customer",
      "start_s": 23.6,
      "end_s": 27.2,
      "text_en": "PPGL is what works. By the way, I take JSW's. I am speaking from here in Hisar, from Hansi.",
      "text_native": "PPGL ही चलता है। वैसे मैं JSW का लेता हूं। यहीं हिसार से बोल रहा हूं मैं, हांसी से।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 9,
      "speaker": "agent",
      "start_s": 27.4,
      "end_s": 30.9,
      "text_en": "Okay, so we will provide you with the JSW product directly. What is your requirement in tons, monthly?",
      "text_native": "Okay, तो JSW का आपको direct product provide करके दे देंगे। क्या आपका कितना ton का रहता है requirement monthly?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 10,
      "speaker": "customer",
      "start_s": 31.0,
      "end_s": 35.2,
      "text_en": "The requirement depends on the demand. Actually, I am a Tata dealer as well, you see. So the material moves as per the demand.",
      "text_native": "Requirement तो demand के ऊपर रहता है। Actually वो Tata का dealer भी हूं ना। तो जैसा demand होता है वैसा material चलता है।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 11,
      "speaker": "agent",
      "start_s": 35.4,
      "end_s": 37.8,
      "text_en": "Okay, okay. So is there any plan coming up for this upcoming month?",
      "text_native": "Okay, okay. तो अभी कुछ प्लान आ रहा है अभी upcoming ये month के लिए?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 12,
      "speaker": "customer",
      "start_s": 38.1,
      "end_s": 41.8,
      "text_en": "For the upcoming time, there is nothing for now. But if there is anything, I will definitely contact you.",
      "text_native": "अभी कोई coming के लिए तो अभी फिलहाल तो नहीं है। बाकी कुछ होगा तो मैं आपसे contact करूंगा जरूर।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 13,
      "speaker": "agent",
      "start_s": 42.2,
      "end_s": 47.2,
      "text_en": "Yes, yes, absolutely. Our minimum MOQ is five tons. So accordingly, if you have anything, let me know and I will get it done for you at a competitive price.",
      "text_native": "जी जी बिल्कुल। हमारा जो है minimum five ton का MOQ है। So accordingly आप कुछ रहेगा तो बताइए मैं आपको करा के दे दूंगा competitive price में।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 14,
      "speaker": "customer",
      "start_s": 47.5,
      "end_s": 48.0,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 15,
      "speaker": "agent",
      "start_s": 48.2,
      "end_s": 49.8,
      "text_en": "Yeah, I'll ping you on WhatsApp, okay?",
      "text_native": "Yeah, मैं आपको ping करता हूं WhatsApp पे, okay?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 16,
      "speaker": "customer",
      "start_s": 50.0,
      "end_s": 51.4,
      "text_en": "Yes, I... as for the rest",
      "text_native": "हां, मैं बाकी"
    },
    {
      "ucid": "21112178841263591",
      "idx": 17,
      "speaker": "agent",
      "start_s": 51.4,
      "end_s": 51.9,
      "text_en": "Yes, ask.",
      "text_native": "हां पूछिए।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 18,
      "speaker": "customer",
      "start_s": 52.2,
      "end_s": 53.3,
      "text_en": "JSW's pipe had started.",
      "text_native": "JSW का pipe start हुआ था।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 19,
      "speaker": "agent",
      "start_s": 53.7,
      "end_s": 54.1,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178841263591",
      "idx": 20,
      "speaker": "customer",
      "start_s": 54.4,
      "end_s": 56.2,
      "text_en": "Structural pipe had started. That, here, do you guys",
      "text_native": "Structural pipe start हुआ था। वो यहां कोई आप लोग"
    },
    {
      "ucid": "21112178841263591",
      "idx": 21,
      "speaker": "agent",
      "start_s": 56.6,
      "end_s": 1.0,
      "text_en": "Which one in structural pipes? If you tell me the, uh, grade and dimension, I can get it checked with my back-end team.",
      "text_native": "Structural pipes में कौनसा? मुझे आप अगर uh grade और dimension बताएंगे तो मैं मेरे back-end team से check करा लेता हूं।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 22,
      "speaker": "customer",
      "start_s": 1.0,
      "end_s": 1.2,
      "text_en": "No sir, like the material from Tata Structura.",
      "text_native": "नहीं सर, जैसे Tata Structura का material आता है।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 23,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 1.3,
      "text_en": "Yes. Are you talking about structural steel?",
      "text_native": "हां। Structural steel की बात कर रहे हो आप?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 24,
      "speaker": "customer",
      "start_s": 1.3,
      "end_s": 1.4,
      "text_en": "Absolutely, absolutely, yes.",
      "text_native": "बिल्कुल बिल्कुल जी।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 25,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 1.5,
      "text_en": "We do provide structural steel, sir.",
      "text_native": "Structural steel तो provide करते हैं ना सर।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 26,
      "speaker": "customer",
      "start_s": 1.5,
      "end_s": 1.6,
      "text_en": "I am talking about hollow section pipe, sir.",
      "text_native": "Hollow section pipe के लिए बात कर रहा हूं सर मैं।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 27,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 1.12,
      "text_en": "Okay. Your requirement, the requirement that you have, just tell me the dimensions along with how much you need. I will check with my back-end team. That's what I was saying.",
      "text_native": "Okay. मुझे आप उसका requirement जो रहता है ना आपको requirement, तो मुझे आप dimensions के साथ कितना चाहिए वो मुझे बता दीजिए। मैं check कर लेता हूं back-end team में मेरे। वही बोल रहा था।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 28,
      "speaker": "customer",
      "start_s": 1.12,
      "end_s": 1.13,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 29,
      "speaker": "agent",
      "start_s": 1.13,
      "end_s": 1.15,
      "text_en": "Right? And what about HR sheets, HR sheets, coils, anything?",
      "text_native": "है ना? और बाकी HR sheets में, HR sheets, coils में कुछ?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 30,
      "speaker": "customer",
      "start_s": 1.15,
      "end_s": 1.17,
      "text_en": "Sir, actually, since I am a trader, I deal in all things.",
      "text_native": "सर actually क्या मैं trader हूं ना, मैं dealing सभी चीजों में करता हूं।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 31,
      "speaker": "agent",
      "start_s": 1.17,
      "end_s": 1.18,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 32,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.21,
      "text_en": "That's why I had created an account with you, so that if any requirement comes, I will post it to you.",
      "text_native": "इसलिए मैंने account आपके यहां बनाया था कि कोई requirement आएगी तो मैं आपको डालूंगा।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 33,
      "speaker": "agent",
      "start_s": 1.21,
      "end_s": 1.25,
      "text_en": "Oh, okay, okay. No sir, my... no problem. But still, is there any requirement in HR currently?",
      "text_native": "Oh, okay, okay. नहीं सर, मेरी कोई problem नहीं है। But वही अभी HR में कुछ requirement आ रहा है क्या currently?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 34,
      "speaker": "customer",
      "start_s": 1.25,
      "end_s": 1.29,
      "text_en": "Not currently, sir. I had just purchased. I purchased material just five-seven days ago.",
      "text_native": "अभी currently नहीं है सर। मैंने अभी purchase किया था। अभी पांच सात दिन पहले ही मैंने purchase किया material।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 35,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 1.33,
      "text_en": "Okay. The thing is, sir, the market valuation, the pricings are about to increase. So traders for this reason are procuring now",
      "text_native": "Okay. अभी ऐसा है कि सर market valuation जो है ना, अभी pricings बढ़ने वाली है। तो traders इस वजह से procurement अभी कर"
    },
    {
      "ucid": "21112178841263591",
      "idx": 36,
      "speaker": "customer",
      "start_s": 1.33,
      "end_s": 1.34,
      "text_en": "They have increased it so much, that's why the whole",
      "text_native": "इतना बढ़ा दिया है जब ही सारा"
    },
    {
      "ucid": "21112178841263591",
      "idx": 37,
      "speaker": "agent",
      "start_s": 1.34,
      "end_s": 1.36,
      "text_en": "A lot, it has increased by five-seven rupees in just one month.",
      "text_native": "बहुत अभी पांच सात रुपए तो एक महीने में ही बढ़ गया।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 38,
      "speaker": "customer",
      "start_s": 1.36,
      "end_s": 1.38,
      "text_en": "Yes, the whole market is shaken.",
      "text_native": "हां, market सारा हिला हुआ है।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 39,
      "speaker": "agent",
      "start_s": 1.38,
      "end_s": 1.39,
      "text_en": "I know, I know.",
      "text_native": "I know, I know."
    },
    {
      "ucid": "21112178841263591",
      "idx": 40,
      "speaker": "customer",
      "start_s": 1.39,
      "end_s": 1.41,
      "text_en": "We are now waiting for the market to come back.",
      "text_native": "अभी wait कर रहे हैं कि market वापस आएगा।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 41,
      "speaker": "agent",
      "start_s": 1.41,
      "end_s": 1.48,
      "text_en": "No sir, this month it will remain a bit up. It's a volatile market. So we are also telling them for awareness that like, if you want to, you should procure and keep it. The prices are definitely going to increase.",
      "text_native": "नहीं सर, अभी ये महीना तो अभी थोड़ा up ही रहेगा। Volatile market चल रहा है ये। तो अभी हम ये भी बता रहे हैं उनको awareness में कि like आपको करना है तो आप procure करके रख लीजिए। बढ़ने ही वाली है prices।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 42,
      "speaker": "customer",
      "start_s": 1.48,
      "end_s": 1.49,
      "text_en": "Let's see, sir.",
      "text_native": "देखते हैं सर।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 43,
      "speaker": "agent",
      "start_s": 1.49,
      "end_s": 1.5,
      "text_en": "Yes, yes. So let's stay in touch.",
      "text_native": "Yes, yes. तो touch में रहते हैं।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 44,
      "speaker": "customer",
      "start_s": 1.5,
      "end_s": 1.51,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "21112178841263591",
      "idx": 45,
      "speaker": "customer",
      "start_s": 1.51,
      "end_s": 1.52,
      "text_en": "Everyone is scared, sir.",
      "text_native": "सभी डरते हैं सर।"
    },
    {
      "ucid": "21112178841263591",
      "idx": 46,
      "speaker": "agent",
      "start_s": 1.52,
      "end_s": 1.56,
      "text_en": "No, no problem. Whatever it is, I will get it done. I will stay in touch with you. I am your account manager anyway, okay?",
      "text_native": "नहीं कोई दिक्कत नहीं। जो भी रहेगा मैं करा के दे दूंगा। मैं आपके touch में रहता हूं। I am your account manager anyway, okay?"
    },
    {
      "ucid": "21112178841263591",
      "idx": 47,
      "speaker": "customer",
      "start_s": 1.56,
      "end_s": 1.57,
      "text_en": "Okay, okay sir.",
      "text_native": "Okay, okay sir."
    },
    {
      "ucid": "21112178841263591",
      "idx": 48,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 1.59,
      "text_en": "Yes, yes, yes. I'll ping you on WhatsApp. Thank you.",
      "text_native": "जी जी जी। मैं आपको WhatsApp पे ping कर देता हूं। Thank you."
    },
    {
      "ucid": "21112178841263591",
      "idx": 49,
      "speaker": "customer",
      "start_s": 1.59,
      "end_s": 2.0,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841263591",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I am Ronak Mehta calling from JSW One. I could see your account here. Were you planning to procure any metal sheets or coils for steel?",
      "comment": "The agent introduced himself, the company, and the reason for the call clearly."
    },
    {
      "ucid": "21112178841263591",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Hello, Artik Granites? ... I am speaking from here in Hisar, from Hansi.",
      "comment": "Agent confirmed the company name and the customer volunteered the city, but involvement and best contact details were not asked."
    },
    {
      "ucid": "21112178841263591",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 5,
      "evidence": "So what material do you deal in, sir? ... What is your requirement in tons, monthly?",
      "comment": "Agent asked about material and monthly tonnage; customer volunteered business type, brands, and current JSW usage, but payment terms and other key discovery questions were missed."
    },
    {
      "ucid": "21112178841263591",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not explain any of the platform's value propositions like transparent pricing, test certificates, or stockyard availability."
    },
    {
      "ucid": "21112178841263591",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "After learning the customer had no current requirement, the agent failed to schedule a specific callback date, ending with a vague 'stay in touch'."
    },
    {
      "ucid": "21112178841263591",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not end with one of the three required outcomes; no quote was sent, no specific callback was set, and no walkthrough was scheduled."
    }
  ],
  "objections": [
    {
      "ucid": "21112178841263591",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "That's why I had created an account with you, so that if any requirement comes, I will post it to you.",
      "response": "Oh, okay, okay. No sir, my... no problem. But still, is there any requirement in HR currently?"
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}