{
  "ucid": "21112178835221851",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 18:00:18",
  "end_time": "2026-09-02 18:02:43",
  "duration_sec": 145,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaae772dd41668131dc423ede18881742.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1177,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178835221851__DIAaae772dd41668131dc423ede18881742.mp3",
  "audio_bytes": 362880,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 120.96,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[6s] CUSTOMER: Hello?\n[6s] AGENT: Hello sir.\n[7s] CUSTOMER: Yes, who?   (हाँ, कौन?)\n[8s] AGENT: Uh sir, I am Aditya Pandey calling from JSW, JSW One.   (अह सर मैं आदित्य पांडे बात कर रहा था JSW से, JSW One.)\n[11s] CUSTOMER: About what?   (किस बारे में?)\n[12s] AGENT: Sir, actually you had registered on our platform, I called regarding that. Uh, I just wanted to know, sir, do you have any requirement for steel currently?   (सर एक्चुअली आपने हमारे प्लेटफॉर्म पर रजिस्टर किया था, उसी के रिगार्डिंग कॉल किया था। अह वही जानना था सर आपको कुछ स्टील में रिक्वायरमेंट है सर अभी करेंटली?)\n[18s] CUSTOMER: Uh sorry, I am not able to understand. Uh, what things do you deal in?   (अह सॉरी मैं समझ नहीं पा रहा हूं। अह किस चीज में आप डील करते हैं?)\n[21s] AGENT: Sir, we are uh, we are basically a B2B e-commerce platform, where we supply TMT, steel, steel products like in mild steel, HR, CR, PPGI, GP, all these things. So, do you have any requirement for any of these, sir?   (सर हम अह वी आर अ बेसिकली B2B ई-कॉमर्स प्लेटफॉर्म है, जहां पे हम TMT, स्टील, स्टील प्रैक्टिस जैसे माइल्ड स्टील में HR, CR, PPGI, GP ये सब सप्लाई करते हैं। तो इसमें से आपका कुछ रिक्वायरमेंट रहता है सर?)\n[29s] CUSTOMER: Uh no, I need steel channel, steel angle, and round bar.   (अह नहीं, मेरे को स्टील चैनल, स्टील एंगल, और राउंड बार।)\n[31s] AGENT: Long bar, yes, we do this as well.   (लॉन्ग बार, हां ये भी करते हैं।)\n[32s] CUSTOMER: I have such requirements.   (ऐसा रिक्वायरमेंट रहता है।)\n[33s] AGENT: We do that, sir, we do that too. We also deal in long products. TMT bar, wire rod, and we also do beams. If you have any requirement for these, you can share it with me, no issue.   (वही करते हैं ना सर, वो भी करते हैं हम। लॉन्ग प्रोडक्ट्स में भी करते हैं हम। TMT बार, वायर रॉड, और बीम्स में भी करते हैं हम। अगर आपको कुछ रिक्वायरमेंट है इसमें से तो आप मुझे शेयर कर सकते हैं, कोई इशू नहीं है।)\n[39s] CUSTOMER: Like, I need a steel channel of 250 mm and   (मेरे को जैसे स्टील चैनल चाहिए 250 mm का और)\n[41s] AGENT: Okay.\n[42s] CUSTOMER: Yes. And this angle and uh bar, is what I need. Do one thing, sir, this is my WhatsApp number   (हां। और ये एंगल और अह बार, ऐसा लगता है। एक काम कीजिए ना सर, मेरा यह WhatsApp नंबर है)\n[46s] AGENT: I'll WhatsApp you. Yes, yes, this is your WhatsApp number.   (मैं आपको WhatsApp करता हूं। हां हां, यह आपका WhatsApp नंबर है।)\n[47s] CUSTOMER: send an introduction letter and what all you deal in, then I'll do it. Where is your firm?   (इंट्रोडक्शन लेटर भेज दीजिए और क्या-क्या डील करते हैं, तो मैं यह करता हूं। आपका फर्म किधर है?)\n[51s] AGENT: Sir, my office is in BKC, Mumbai.   (सर मेरा ऑफिस BKC में है, मुंबई।)\n[53s] CUSTOMER: Okay. Yes.   (Okay. हां।)\n[54s] AGENT: So, but we don't have any such... I mean, we can supply anywhere. Where will you require the material, in Pune?   (तो, लेकिन हमारा ऐसा कोई, मतलब हम लोग कहीं पे भी सप्लाई कर सकते हैं। आपको रिक्वायरमेंट कहां रहेगी मटेरियल, पुणे में?)\n[58s] CUSTOMER: Yes.   (हां।)\n[60s] AGENT: Okay sir, I am WhatsApping you my details right now. If you have any requirement, please send it to me on that. We   (ठीक है सर, मैं आपको अभी WhatsApp कर रहा हूं अपना डिटेल्स। अगर आपको कुछ भी रिक्वायरमेंट है तो आप मुझे उस पे भेज दीजिए। हम)\n[63s] CUSTOMER: Yes, I will send my requirement. Let's see what is feasible.   (हां मैं मेरा रिक्वायरमेंट भेज देता हूं। क्या-क्या फिजिबल है देखते हैं।)\n[65s] AGENT: Yes, yes, and also mention the grade on it, which grade you need.   (हां हां, और उस पे ग्रेड मेंशन भी कर दीजिएगा कि कौनसे ग्रेड में चाहिए आपको।)\n[68s] CUSTOMER: Yes, that will work, sir.   (हां, चलेगा ना सर।)\n[69s] AGENT: Okay. Alright. You must have received a message from me by now. Please check.   (Okay. ठीक है। अभी आपको आ गया होगा मेरे पास से मैसेज। चेक कर लीजिएगा।)\n[72s] CUSTOMER: Okay okay, alright. Alright, I'll do it.   (Okay okay, ठीक है। ठीक है, करता हूं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on both sides, but the speech is clearly audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You missed the opportunity to understand the customer's business by not asking any discovery questions about their company type, monthly usage, or current suppliers.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had recently registered on the platform. The customer confirmed a requirement for structural steel (channel, angle, bar) for delivery in Pune. The agent did not conduct discovery but sent company details via WhatsApp, asking the customer to send their full requirement in return. No specific next step or follow-up time was agreed upon.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, actually you had registered on our platform, I called regarding that.\", \"comment\": \"The agent correctly referenced the customer's registration, making the call relevant and non-intrusive.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Where will you require the material, in Pune?\", \"comment\": \"Agent confirmed procurement city (Pune) and contact number (WhatsApp), but did not verify name/company or procurement involvement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business type, volume, payment terms, or current suppliers.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, we are uh, we are basically a B2B e-commerce platform, where we supply TMT, steel, steel products...\", \"comment\": \"Agent described the platform as an e-commerce site but failed to explain any of the key benefits (transparent pricing, TC, stock availability).\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Like, I need a steel channel of 250 mm and\", \"comment\": \"Although a requirement was identified, the agent did not capture the full specification (grade, quantity, other dimensions) on the call.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If you have any requirement, please send it to me on that.\", \"comment\": \"The call ended by asking the customer to send requirements via WhatsApp, which is not one of the three approved closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to understand the customer's business by not asking any discovery questions about their company type, monthly usage, or current suppliers.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had recently registered on the platform. The customer confirmed a requirement for structural steel (channel, angle, bar) for delivery in Pune. The agent did not conduct discovery but sent company details via WhatsApp, asking the customer to send their full requirement in return. No specific next step or follow-up time was agreed upon.\"}",
  "error": null,
  "latency_ms": 29400,
  "input_tokens": 3794,
  "output_tokens": 801,
  "created_at": "2026-09-25 11:45:37",
  "sentiment": "positive",
  "sentiment_score": 0.638,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 2,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.631,
  "agent_talk_sec": 38.5,
  "customer_talk_sec": 22.5,
  "dead_air_sec": 84.0,
  "longest_monologue_sec": 7.5,
  "agent_wpm": 336.6,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 14,
  "discovery_qs": 3,
  "words_agent": 216,
  "words_customer": 109,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178835221851",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.57,
      "end_s": 6.01,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178835221851",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.29,
      "end_s": 6.79,
      "text_en": "Hello sir.",
      "text_native": "Hello sir."
    },
    {
      "ucid": "21112178835221851",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.09,
      "end_s": 7.7,
      "text_en": "Yes, who?",
      "text_native": "हाँ, कौन?"
    },
    {
      "ucid": "21112178835221851",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 10.8,
      "text_en": "Uh sir, I am Aditya Pandey calling from JSW, JSW One.",
      "text_native": "अह सर मैं आदित्य पांडे बात कर रहा था JSW से, JSW One."
    },
    {
      "ucid": "21112178835221851",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.36,
      "end_s": 12.0,
      "text_en": "About what?",
      "text_native": "किस बारे में?"
    },
    {
      "ucid": "21112178835221851",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.23,
      "end_s": 17.0,
      "text_en": "Sir, actually you had registered on our platform, I called regarding that. Uh, I just wanted to know, sir, do you have any requirement for steel currently?",
      "text_native": "सर एक्चुअली आपने हमारे प्लेटफॉर्म पर रजिस्टर किया था, उसी के रिगार्डिंग कॉल किया था। अह वही जानना था सर आपको कुछ स्टील में रिक्वायरमेंट है सर अभी करेंटली?"
    },
    {
      "ucid": "21112178835221851",
      "idx": 6,
      "speaker": "customer",
      "start_s": 17.56,
      "end_s": 20.8,
      "text_en": "Uh sorry, I am not able to understand. Uh, what things do you deal in?",
      "text_native": "अह सॉरी मैं समझ नहीं पा रहा हूं। अह किस चीज में आप डील करते हैं?"
    },
    {
      "ucid": "21112178835221851",
      "idx": 7,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 28.5,
      "text_en": "Sir, we are uh, we are basically a B2B e-commerce platform, where we supply TMT, steel, steel products like in mild steel, HR, CR, PPGI, GP, all these things. So, do you have any requirement for any of these, sir?",
      "text_native": "सर हम अह वी आर अ बेसिकली B2B ई-कॉमर्स प्लेटफॉर्म है, जहां पे हम TMT, स्टील, स्टील प्रैक्टिस जैसे माइल्ड स्टील में HR, CR, PPGI, GP ये सब सप्लाई करते हैं। तो इसमें से आपका कुछ रिक्वायरमेंट रहता है सर?"
    },
    {
      "ucid": "21112178835221851",
      "idx": 8,
      "speaker": "customer",
      "start_s": 28.8,
      "end_s": 31.0,
      "text_en": "Uh no, I need steel channel, steel angle, and round bar.",
      "text_native": "अह नहीं, मेरे को स्टील चैनल, स्टील एंगल, और राउंड बार।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 9,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.0,
      "text_en": "Long bar, yes, we do this as well.",
      "text_native": "लॉन्ग बार, हां ये भी करते हैं।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 10,
      "speaker": "customer",
      "start_s": 32.2,
      "end_s": 33.0,
      "text_en": "I have such requirements.",
      "text_native": "ऐसा रिक्वायरमेंट रहता है।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 11,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 39.0,
      "text_en": "We do that, sir, we do that too. We also deal in long products. TMT bar, wire rod, and we also do beams. If you have any requirement for these, you can share it with me, no issue.",
      "text_native": "वही करते हैं ना सर, वो भी करते हैं हम। लॉन्ग प्रोडक्ट्स में भी करते हैं हम। TMT बार, वायर रॉड, और बीम्स में भी करते हैं हम। अगर आपको कुछ रिक्वायरमेंट है इसमें से तो आप मुझे शेयर कर सकते हैं, कोई इशू नहीं है।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 12,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 41.2,
      "text_en": "Like, I need a steel channel of 250 mm and",
      "text_native": "मेरे को जैसे स्टील चैनल चाहिए 250 mm का और"
    },
    {
      "ucid": "21112178835221851",
      "idx": 13,
      "speaker": "agent",
      "start_s": 41.3,
      "end_s": 41.7,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178835221851",
      "idx": 14,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 45.5,
      "text_en": "Yes. And this angle and uh bar, is what I need. Do one thing, sir, this is my WhatsApp number",
      "text_native": "हां। और ये एंगल और अह बार, ऐसा लगता है। एक काम कीजिए ना सर, मेरा यह WhatsApp नंबर है"
    },
    {
      "ucid": "21112178835221851",
      "idx": 15,
      "speaker": "agent",
      "start_s": 45.6,
      "end_s": 47.0,
      "text_en": "I'll WhatsApp you. Yes, yes, this is your WhatsApp number.",
      "text_native": "मैं आपको WhatsApp करता हूं। हां हां, यह आपका WhatsApp नंबर है।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 16,
      "speaker": "customer",
      "start_s": 47.0,
      "end_s": 50.5,
      "text_en": "send an introduction letter and what all you deal in, then I'll do it. Where is your firm?",
      "text_native": "इंट्रोडक्शन लेटर भेज दीजिए और क्या-क्या डील करते हैं, तो मैं यह करता हूं। आपका फर्म किधर है?"
    },
    {
      "ucid": "21112178835221851",
      "idx": 17,
      "speaker": "agent",
      "start_s": 50.8,
      "end_s": 52.5,
      "text_en": "Sir, my office is in BKC, Mumbai.",
      "text_native": "सर मेरा ऑफिस BKC में है, मुंबई।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 18,
      "speaker": "customer",
      "start_s": 52.8,
      "end_s": 53.5,
      "text_en": "Okay. Yes.",
      "text_native": "Okay. हां।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 19,
      "speaker": "agent",
      "start_s": 53.8,
      "end_s": 57.8,
      "text_en": "So, but we don't have any such... I mean, we can supply anywhere. Where will you require the material, in Pune?",
      "text_native": "तो, लेकिन हमारा ऐसा कोई, मतलब हम लोग कहीं पे भी सप्लाई कर सकते हैं। आपको रिक्वायरमेंट कहां रहेगी मटेरियल, पुणे में?"
    },
    {
      "ucid": "21112178835221851",
      "idx": 20,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 58.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 21,
      "speaker": "agent",
      "start_s": 59.5,
      "end_s": 63.0,
      "text_en": "Okay sir, I am WhatsApping you my details right now. If you have any requirement, please send it to me on that. We",
      "text_native": "ठीक है सर, मैं आपको अभी WhatsApp कर रहा हूं अपना डिटेल्स। अगर आपको कुछ भी रिक्वायरमेंट है तो आप मुझे उस पे भेज दीजिए। हम"
    },
    {
      "ucid": "21112178835221851",
      "idx": 22,
      "speaker": "customer",
      "start_s": 63.2,
      "end_s": 65.0,
      "text_en": "Yes, I will send my requirement. Let's see what is feasible.",
      "text_native": "हां मैं मेरा रिक्वायरमेंट भेज देता हूं। क्या-क्या फिजिबल है देखते हैं।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 23,
      "speaker": "agent",
      "start_s": 65.1,
      "end_s": 67.5,
      "text_en": "Yes, yes, and also mention the grade on it, which grade you need.",
      "text_native": "हां हां, और उस पे ग्रेड मेंशन भी कर दीजिएगा कि कौनसे ग्रेड में चाहिए आपको।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 24,
      "speaker": "customer",
      "start_s": 67.8,
      "end_s": 68.5,
      "text_en": "Yes, that will work, sir.",
      "text_native": "हां, चलेगा ना सर।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 25,
      "speaker": "agent",
      "start_s": 68.6,
      "end_s": 71.5,
      "text_en": "Okay. Alright. You must have received a message from me by now. Please check.",
      "text_native": "Okay. ठीक है। अभी आपको आ गया होगा मेरे पास से मैसेज। चेक कर लीजिएगा।"
    },
    {
      "ucid": "21112178835221851",
      "idx": 26,
      "speaker": "customer",
      "start_s": 71.8,
      "end_s": 73.5,
      "text_en": "Okay okay, alright. Alright, I'll do it.",
      "text_native": "Okay okay, ठीक है। ठीक है, करता हूं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178835221851",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, actually you had registered on our platform, I called regarding that.",
      "comment": "The agent correctly referenced the customer's registration, making the call relevant and non-intrusive."
    },
    {
      "ucid": "21112178835221851",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Where will you require the material, in Pune?",
      "comment": "Agent confirmed procurement city (Pune) and contact number (WhatsApp), but did not verify name/company or procurement involvement."
    },
    {
      "ucid": "21112178835221851",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions about the customer's business type, volume, payment terms, or current suppliers."
    },
    {
      "ucid": "21112178835221851",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, we are uh, we are basically a B2B e-commerce platform, where we supply TMT, steel, steel products...",
      "comment": "Agent described the platform as an e-commerce site but failed to explain any of the key benefits (transparent pricing, TC, stock availability)."
    },
    {
      "ucid": "21112178835221851",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Like, I need a steel channel of 250 mm and",
      "comment": "Although a requirement was identified, the agent did not capture the full specification (grade, quantity, other dimensions) on the call."
    },
    {
      "ucid": "21112178835221851",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If you have any requirement, please send it to me on that.",
      "comment": "The call ended by asking the customer to send requirements via WhatsApp, which is not one of the three approved closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}