{
  "ucid": "21112178835011922",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:25:19",
  "end_time": "2026-09-02 17:27:16",
  "duration_sec": 117,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0a19a4a935d5cc21cdfac4faebbc9858.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1192,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178835011922__DIA0a19a4a935d5cc21cdfac4faebbc9858.mp3",
  "audio_bytes": 286200,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 95.4,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello, am I speaking with Rohit ji?   (हेलो, रोहित जी से बात हो रही है?)\n[4s] CUSTOMER: Yes.   (हां।)\n[4s] AGENT: Yes, I'm calling from JSW One, Ronak Mehta. Do you have any material requirement? Material, sheet, coils, CR, MS?   (जी, JSW One से बात कर रहा हूं, रौनक मेहता। कुछ मटेरियल रिक्वायरमेंट है आपका? मटेरियल, शीट, कॉइल्स, CR, MS?)\n[9s] CUSTOMER: Sorry, your voice broke up. What are you saying?   (सॉरी, आपकी आवाज कट गई। क्या कह रहे हैं?)\n[11s] AGENT: I am asking if you have any requirement in metal?   (मैं ये पूछ रहा हूं कि आपको मेटल में कुछ रिक्वायरमेंट है क्या?)\n[14s] CUSTOMER: No, not right now.   (नहीं, अभी नहीं।)\n[15s] AGENT: Steel, metal, what do you deal in?   (स्टील, मेटल, आप किस चीज में डील करते हैं?)\n[17s] CUSTOMER: We were looking for coils for PEB, PPGI.   (हम लोग PEB के लिए कॉइल्स देख रहे थे, PPGI.)\n[20s] AGENT: So do you do it in HR, or in CR coils? What do you do it in?   (तो HR में करते हैं, CR कॉइल्स में करते हैं? किस में करते हैं?)\n[22s] CUSTOMER: No, CR coils, CR coils. It was an internal requirement but it has been postponed for a bit now. I will save your number. Where are you calling from?   (नहीं, CR कॉइल्स, CR कॉइल्स। इंटरनल रिक्वायरमेंट थी बट अभी थोड़ा पोस्टपोन हो गया। मैं आपका नंबर सेव कर लूंगा। आप कहां से बोल रहे हैं?)\n[27s] AGENT: I am calling from JSW Group, Ronak Mehta. I will also ping you on WhatsApp, okay, with the details.   (मैं JSW ग्रुप से बात कर रहा हूं, रौनक मेहता। मैं आपको WhatsApp पे पिंग भी करता हूं, ओके, विथ द डिटेल्स।)\n[30s] CUSTOMER: I actually think I have the contact of some other person from your side.   (मेरे पास एक्चुअली आपकी आई थिंक किसी और पर्सन का भी कॉन्टैक्ट है।)\n[33s] AGENT: My colleague, you are registered with us. Okay? So it must have been with my colleague. So now I am managing your account.   (मेरे कलीग, आपका रजिस्टर्ड है हमारे साथ में। ओके? तो मेरे कलीग से हुआ रहेगा। तो अभी मैं अभी आपका अकाउंट मैनेज कर रहा हूं।)\n[38s] CUSTOMER: Okay.   (ओके।)\n[38s] AGENT: Okay?   (ओके?)\n[39s] CUSTOMER: Okay, okay. You ping me, I will save it.   (ठीक है, ठीक है। आप पिंग कर दीजिए, मैं सेव कर लूंगा।)\n[41s] AGENT: Yes, I have done it. But what is your monthly requirement in tons, by the way?   (यस, मैंने कर दिया है। पर आपका कितना टन का रिक्वायरमेंट होता है मंथली वैसे?)\n[44s] CUSTOMER: See, I have a new plant coming up. Uh, a PEB structural plant. It will have a requirement for this, but its approval hasn't happened yet, it's not complete yet.   (सी, मेरा एक नया प्लांट आने वाला है। अह, PEB स्ट्रक्चरल प्लांट। उसमें इसकी रिक्वायरमेंट होगी बट अभी उसका अप्रूवल हुआ नहीं है, कंप्लीट हुआ नहीं है।)\n[50s] AGENT: Okay.   (ओके।)\n[51s] CUSTOMER: It will take some time.\n[52s] AGENT: So when should I connect with you?   (तो मैं आपको कब कनेक्ट करूं?)\n[54s] CUSTOMER: You don't have to connect with me, I will connect myself.   (You don't have to connect me, मैं ही कनेक्ट कर लूंगा।)\n[56s] AGENT: Yes, yes, yes. Okay.   (जी, जी, जी। ओके।)\n[56s] CUSTOMER: There's no feasibility right now on when it will come. It might take a month, it might take ten days.   (अभी फिजिबिलिटी नहीं है ना कब आएगा। एक महीना लगेगा, दस दिन लगेगा।)\n[59s] AGENT: Okay.   (ओके।)\n[60s] CUSTOMER: I will save your number.   (मैं आपका नंबर सेव कर लूंगा।)\n[61s] AGENT: Yes. Okay.   (जी। ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 28,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "28 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer's requirement is in the future, pivot from selling to educating; explain the platform's benefits (price transparency, test certificates) to give them a reason to contact you when they are ready.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "CR coils, PPGI",
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer setting up a new PEB structural plant. The customer confirmed a future requirement for CR/PPGI coils but stated the project is currently postponed with no firm timeline. The agent did not perform discovery or educate the customer on the platform, and the call ended without a firm next step, with the customer promising to call back when ready.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, I'm calling from JSW One, Ronak Mehta. Do you have any material requirement?\", \"comment\": \"The agent did not provide a warm welcome for the new registration and immediately asked for a requirement, failing to position as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking with Rohit ji?\", \"comment\": \"Only verified the customer's name; did not ask for company, procurement city, or decision-making involvement, falling below the threshold for a pass.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"what do you deal in?...what is your monthly requirement in tons, by the way?\", \"comment\": \"Only asked about business type and monthly tonnage, falling short of the 4 questions required for a partial pass.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"You don't have to connect with me, I will connect myself.\", \"comment\": \"The agent failed to schedule a specific callback date after the customer stated the requirement was postponed and accepted the customer's brush-off.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote sent, a specific callback date confirmed, or a platform walkthrough scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer's requirement is in the future, pivot from selling to educating; explain the platform's benefits (price transparency, test certificates) to give them a reason to contact you when they are ready.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"CR coils, PPGI\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer setting up a new PEB structural plant. The customer confirmed a future requirement for CR/PPGI coils but stated the project is currently postponed with no firm timeline. The agent did not perform discovery or educate the customer on the platform, and the call ended without a firm next step, with the customer promising to call back when ready.\"}",
  "error": null,
  "latency_ms": 35795,
  "input_tokens": 3676,
  "output_tokens": 805,
  "created_at": "2026-09-25 11:46:32",
  "sentiment": "neutral",
  "sentiment_score": -0.081,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 7,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.484,
  "agent_talk_sec": 25.3,
  "customer_talk_sec": 27.0,
  "dead_air_sec": 64.7,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 317.8,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 14,
  "discovery_qs": 11,
  "words_agent": 134,
  "words_customer": 147,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178835011922",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.28,
      "end_s": 1.68,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.19,
      "end_s": 3.6,
      "text_en": "Hello, am I speaking with Rohit ji?",
      "text_native": "हेलो, रोहित जी से बात हो रही है?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.9,
      "end_s": 4.18,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.4,
      "end_s": 8.2,
      "text_en": "Yes, I'm calling from JSW One, Ronak Mehta. Do you have any material requirement? Material, sheet, coils, CR, MS?",
      "text_native": "जी, JSW One से बात कर रहा हूं, रौनक मेहता। कुछ मटेरियल रिक्वायरमेंट है आपका? मटेरियल, शीट, कॉइल्स, CR, MS?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 10.6,
      "text_en": "Sorry, your voice broke up. What are you saying?",
      "text_native": "सॉरी, आपकी आवाज कट गई। क्या कह रहे हैं?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.47,
      "end_s": 13.6,
      "text_en": "I am asking if you have any requirement in metal?",
      "text_native": "मैं ये पूछ रहा हूं कि आपको मेटल में कुछ रिक्वायरमेंट है क्या?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 14.9,
      "text_en": "No, not right now.",
      "text_native": "नहीं, अभी नहीं।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.9,
      "end_s": 16.7,
      "text_en": "Steel, metal, what do you deal in?",
      "text_native": "स्टील, मेटल, आप किस चीज में डील करते हैं?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.3,
      "end_s": 19.6,
      "text_en": "We were looking for coils for PEB, PPGI.",
      "text_native": "हम लोग PEB के लिए कॉइल्स देख रहे थे, PPGI."
    },
    {
      "ucid": "21112178835011922",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.9,
      "end_s": 21.7,
      "text_en": "So do you do it in HR, or in CR coils? What do you do it in?",
      "text_native": "तो HR में करते हैं, CR कॉइल्स में करते हैं? किस में करते हैं?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.7,
      "end_s": 26.8,
      "text_en": "No, CR coils, CR coils. It was an internal requirement but it has been postponed for a bit now. I will save your number. Where are you calling from?",
      "text_native": "नहीं, CR कॉइल्स, CR कॉइल्स। इंटरनल रिक्वायरमेंट थी बट अभी थोड़ा पोस्टपोन हो गया। मैं आपका नंबर सेव कर लूंगा। आप कहां से बोल रहे हैं?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 11,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 30.5,
      "text_en": "I am calling from JSW Group, Ronak Mehta. I will also ping you on WhatsApp, okay, with the details.",
      "text_native": "मैं JSW ग्रुप से बात कर रहा हूं, रौनक मेहता। मैं आपको WhatsApp पे पिंग भी करता हूं, ओके, विथ द डिटेल्स।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 12,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 33.0,
      "text_en": "I actually think I have the contact of some other person from your side.",
      "text_native": "मेरे पास एक्चुअली आपकी आई थिंक किसी और पर्सन का भी कॉन्टैक्ट है।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.0,
      "end_s": 38.2,
      "text_en": "My colleague, you are registered with us. Okay? So it must have been with my colleague. So now I am managing your account.",
      "text_native": "मेरे कलीग, आपका रजिस्टर्ड है हमारे साथ में। ओके? तो मेरे कलीग से हुआ रहेगा। तो अभी मैं अभी आपका अकाउंट मैनेज कर रहा हूं।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 14,
      "speaker": "customer",
      "start_s": 38.2,
      "end_s": 38.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.5,
      "end_s": 38.8,
      "text_en": "Okay?",
      "text_native": "ओके?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 16,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 40.9,
      "text_en": "Okay, okay. You ping me, I will save it.",
      "text_native": "ठीक है, ठीक है। आप पिंग कर दीजिए, मैं सेव कर लूंगा।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 17,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 43.8,
      "text_en": "Yes, I have done it. But what is your monthly requirement in tons, by the way?",
      "text_native": "यस, मैंने कर दिया है। पर आपका कितना टन का रिक्वायरमेंट होता है मंथली वैसे?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 18,
      "speaker": "customer",
      "start_s": 44.2,
      "end_s": 50.0,
      "text_en": "See, I have a new plant coming up. Uh, a PEB structural plant. It will have a requirement for this, but its approval hasn't happened yet, it's not complete yet.",
      "text_native": "सी, मेरा एक नया प्लांट आने वाला है। अह, PEB स्ट्रक्चरल प्लांट। उसमें इसकी रिक्वायरमेंट होगी बट अभी उसका अप्रूवल हुआ नहीं है, कंप्लीट हुआ नहीं है।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 19,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 50.3,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 20,
      "speaker": "customer",
      "start_s": 50.6,
      "end_s": 51.6,
      "text_en": "It will take some time.",
      "text_native": "It will take some time."
    },
    {
      "ucid": "21112178835011922",
      "idx": 21,
      "speaker": "agent",
      "start_s": 52.1,
      "end_s": 53.0,
      "text_en": "So when should I connect with you?",
      "text_native": "तो मैं आपको कब कनेक्ट करूं?"
    },
    {
      "ucid": "21112178835011922",
      "idx": 22,
      "speaker": "customer",
      "start_s": 53.5,
      "end_s": 55.3,
      "text_en": "You don't have to connect with me, I will connect myself.",
      "text_native": "You don't have to connect me, मैं ही कनेक्ट कर लूंगा।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 23,
      "speaker": "agent",
      "start_s": 55.8,
      "end_s": 56.5,
      "text_en": "Yes, yes, yes. Okay.",
      "text_native": "जी, जी, जी। ओके।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 24,
      "speaker": "customer",
      "start_s": 56.5,
      "end_s": 59.0,
      "text_en": "There's no feasibility right now on when it will come. It might take a month, it might take ten days.",
      "text_native": "अभी फिजिबिलिटी नहीं है ना कब आएगा। एक महीना लगेगा, दस दिन लगेगा।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 25,
      "speaker": "agent",
      "start_s": 59.0,
      "end_s": 59.3,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 26,
      "speaker": "customer",
      "start_s": 59.6,
      "end_s": 60.5,
      "text_en": "I will save your number.",
      "text_native": "मैं आपका नंबर सेव कर लूंगा।"
    },
    {
      "ucid": "21112178835011922",
      "idx": 27,
      "speaker": "agent",
      "start_s": 60.8,
      "end_s": 61.3,
      "text_en": "Yes. Okay.",
      "text_native": "जी। ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178835011922",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, I'm calling from JSW One, Ronak Mehta. Do you have any material requirement?",
      "comment": "The agent did not provide a warm welcome for the new registration and immediately asked for a requirement, failing to position as a helper."
    },
    {
      "ucid": "21112178835011922",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "am I speaking with Rohit ji?",
      "comment": "Only verified the customer's name; did not ask for company, procurement city, or decision-making involvement, falling below the threshold for a pass."
    },
    {
      "ucid": "21112178835011922",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "what do you deal in?...what is your monthly requirement in tons, by the way?",
      "comment": "Only asked about business type and monthly tonnage, falling short of the 4 questions required for a partial pass."
    },
    {
      "ucid": "21112178835011922",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability."
    },
    {
      "ucid": "21112178835011922",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "You don't have to connect with me, I will connect myself.",
      "comment": "The agent failed to schedule a specific callback date after the customer stated the requirement was postponed and accepted the customer's brush-off."
    },
    {
      "ucid": "21112178835011922",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote sent, a specific callback date confirmed, or a platform walkthrough scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}