{
  "ucid": "21112178834568131",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:11:21",
  "end_time": "2026-09-02 16:12:54",
  "duration_sec": 93,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3733f91755efedf500cb4e770366ce98.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1230,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834568131__DIA3733f91755efedf500cb4e770366ce98.mp3",
  "audio_bytes": 218160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 72.72,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Am I speaking with S K Sharma ji?   (एस के शर्मा जी से बात हो रही है?)\n[3s] CUSTOMER: Tell me.   (बता।)\n[3s] AGENT: Yes, this is Om Mehta speaking from JSW One. Are you planning anything for material requirement? Your account was showing as registered with JSW.   (जी, श्री ओम मेहता बात कर रहा हूं JSW One से। यह कुछ प्लान कर रहे हैं क्या मटेरियल रिक्वायरमेंट में? आपका अकाउंट रजिस्टर्ड दिख रहा था JSW के साथ।)\n[9s] CUSTOMER: Where is your office?   (आपका ऑफिस कहां पर है?)\n[11s] AGENT: Yes, my office is in the Mumbai headquarters, in BKC.   (जी, मेरा ऑफिस मुंबई हेडक्वार्टर्स में है, बीकेसी में।)\n[13s] CUSTOMER: So who is your main dealer here in the NCR area with whom we can speak? We are mainly trade- traders, we are small ones, not very big.   (तो यहां एनसीआर एरिया में कौन है आपके मेन डीलर जिनसे बात करें? हम तो मैं ट्रेड- ट्रेडर हैं हम लोग छोटे से ही, ज्यादा बड़े नहीं हैं।)\n[18s] AGENT: Okay, and what material do you deal in?   (ओके, और किस मटेरियल में डील करते हैं आप?)\n[20s] CUSTOMER: We deal in everything, sir. In angle, in channel, in girder, and what do you call it, in plate.   (सब में करते हैं सर। एंगल में, चैनल में, गार्डर में और क्या कहते हैं प्लेट में।)\n[23s] AGENT: And what is your MOQ? Then I will be able to tell you accordingly.   (और क्या आपका एमओक्यू क्या रहता है? तो मैं वैसे बता पाऊंगा आपको।)\n[25s] CUSTOMER: We are also fabricators. We are fabricators and also traders.   (फैब्रिकेटर भी हैं हम लोग। फैब्रिकेटर भी हैं और ट्रेडर भी हैं।)\n[27s] AGENT: Okay, if it is above five tons, then we will be able to serve you directly. A quote will always go to you from our side. Then we can process it further accordingly. So is yours above five tons? How is it? How many tons is it?   (ओके, अगर पांच टन के अबव है तो हम आपको डायरेक्ट सर्व कर सकेंगे। कोट हमेशा हमारी तरफ से आपको कोट जाएगा। फिर वैसे हम आगे प्रोसेस कर सकेंगे। तो पांच टन के ऊपर होता है आपका? कैसा होता है? कितना टन होता है?)\n[34s] CUSTOMER: Yes, it can be more than five tons too.   (हां, पांच टन से ऊपर भी हो जाता है।)\n[36s] AGENT: Okay. So your   (ओके। तो आपका)\n[37s] CUSTOMER: You just WhatsApp me, right? I am in traffic right now in Chandigarh. You WhatsApp me from your number, I will call. I am in Chandigarh's traffic at this moment.   (आप मुझे WhatsApp कर दीजिए ना। मैं अभी मैं ट्रैफिक में हूं चंडीगढ़। आप मुझे WhatsApp कर दीजिए अपने नंबर से, मैं कॉल कर लूंगा। चंडीगढ़ के ट्रैफिक में हूं इस समय में।)\n[42s] AGENT: No worries. I will, I will ping you on WhatsApp. You can send me the material requirement on that, okay?   (नो वरीज। मुझे, मैं आपको पिंग कर देता हूं WhatsApp पे। आप उस पे मुझे भेज सकते हैं मटेरियल रिक्वायरमेंट, ओके?)\n[46s] CUSTOMER: Okay.   (ठीक है।)\n[46s] AGENT: Okay. Thank you Sharma ji. Yeah.   (ओके। थैंक यू शर्मा जी। या।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some slight background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer is busy, take control by proposing a specific time for a callback instead of leaving it open-ended; this would have allowed you to complete discovery later.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader/fabricator in the NCR region, stated he was busy in traffic and could not talk. The agent confirmed the customer's business type and that their order quantity is above the 5-ton MOQ. The call ended with the agent agreeing to send a WhatsApp message, without scheduling a specific follow-up time or capturing a requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, this is Om Mehta speaking from JSW One. Are you planning anything for material requirement? Your account was showing as registered with JSW.\", \"comment\": \"The agent identified himself, the company, and the reason for the call (registration).\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Am I speaking with S K Sharma ji?\", \"comment\": \"The agent verified the customer's name and confirmed a contact method (WhatsApp), but did not ask about procurement city or decision-making role.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 3, \"evidence\": \"\", \"comment\": \"The agent only covered business type, material, and quantity, falling short of the 'partial' threshold of 4 questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's value propositions like direct service, transparent pricing, or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not capture a requirement or schedule a specific callback date, ending with a vague 'I will ping you'.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback time, or a walkthrough scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is busy, take control by proposing a specific time for a callback instead of leaving it open-ended; this would have allowed you to complete discovery later.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader/fabricator in the NCR region, stated he was busy in traffic and could not talk. The agent confirmed the customer's business type and that their order quantity is above the 5-ton MOQ. The call ended with the agent agreeing to send a WhatsApp message, without scheduling a specific follow-up time or capturing a requirement.\"}",
  "error": null,
  "latency_ms": 45982,
  "input_tokens": 3432,
  "output_tokens": 756,
  "created_at": "2026-09-25 11:48:20",
  "sentiment": "positive",
  "sentiment_score": 0.38,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 1,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.579,
  "agent_talk_sec": 26.1,
  "customer_talk_sec": 19.0,
  "dead_air_sec": 47.9,
  "longest_monologue_sec": 6.7,
  "agent_wpm": 321.8,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 9,
  "discovery_qs": 8,
  "words_agent": 140,
  "words_customer": 104,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834568131",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.71,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834568131",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.1,
      "end_s": 2.4,
      "text_en": "Am I speaking with S K Sharma ji?",
      "text_native": "एस के शर्मा जी से बात हो रही है?"
    },
    {
      "ucid": "21112178834568131",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.77,
      "end_s": 3.1,
      "text_en": "Tell me.",
      "text_native": "बता।"
    },
    {
      "ucid": "21112178834568131",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.1,
      "end_s": 8.8,
      "text_en": "Yes, this is Om Mehta speaking from JSW One. Are you planning anything for material requirement? Your account was showing as registered with JSW.",
      "text_native": "जी, श्री ओम मेहता बात कर रहा हूं JSW One से। यह कुछ प्लान कर रहे हैं क्या मटेरियल रिक्वायरमेंट में? आपका अकाउंट रजिस्टर्ड दिख रहा था JSW के साथ।"
    },
    {
      "ucid": "21112178834568131",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.47,
      "end_s": 10.6,
      "text_en": "Where is your office?",
      "text_native": "आपका ऑफिस कहां पर है?"
    },
    {
      "ucid": "21112178834568131",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.6,
      "end_s": 12.9,
      "text_en": "Yes, my office is in the Mumbai headquarters, in BKC.",
      "text_native": "जी, मेरा ऑफिस मुंबई हेडक्वार्टर्स में है, बीकेसी में।"
    },
    {
      "ucid": "21112178834568131",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 17.8,
      "text_en": "So who is your main dealer here in the NCR area with whom we can speak? We are mainly trade- traders, we are small ones, not very big.",
      "text_native": "तो यहां एनसीआर एरिया में कौन है आपके मेन डीलर जिनसे बात करें? हम तो मैं ट्रेड- ट्रेडर हैं हम लोग छोटे से ही, ज्यादा बड़े नहीं हैं।"
    },
    {
      "ucid": "21112178834568131",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 19.9,
      "text_en": "Okay, and what material do you deal in?",
      "text_native": "ओके, और किस मटेरियल में डील करते हैं आप?"
    },
    {
      "ucid": "21112178834568131",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.1,
      "end_s": 23.1,
      "text_en": "We deal in everything, sir. In angle, in channel, in girder, and what do you call it, in plate.",
      "text_native": "सब में करते हैं सर। एंगल में, चैनल में, गार्डर में और क्या कहते हैं प्लेट में।"
    },
    {
      "ucid": "21112178834568131",
      "idx": 9,
      "speaker": "agent",
      "start_s": 23.1,
      "end_s": 25.1,
      "text_en": "And what is your MOQ? Then I will be able to tell you accordingly.",
      "text_native": "और क्या आपका एमओक्यू क्या रहता है? तो मैं वैसे बता पाऊंगा आपको।"
    },
    {
      "ucid": "21112178834568131",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.1,
      "end_s": 27.4,
      "text_en": "We are also fabricators. We are fabricators and also traders.",
      "text_native": "फैब्रिकेटर भी हैं हम लोग। फैब्रिकेटर भी हैं और ट्रेडर भी हैं।"
    },
    {
      "ucid": "21112178834568131",
      "idx": 11,
      "speaker": "agent",
      "start_s": 27.4,
      "end_s": 34.1,
      "text_en": "Okay, if it is above five tons, then we will be able to serve you directly. A quote will always go to you from our side. Then we can process it further accordingly. So is yours above five tons? How is it? How many tons is it?",
      "text_native": "ओके, अगर पांच टन के अबव है तो हम आपको डायरेक्ट सर्व कर सकेंगे। कोट हमेशा हमारी तरफ से आपको कोट जाएगा। फिर वैसे हम आगे प्रोसेस कर सकेंगे। तो पांच टन के ऊपर होता है आपका? कैसा होता है? कितना टन होता है?"
    },
    {
      "ucid": "21112178834568131",
      "idx": 12,
      "speaker": "customer",
      "start_s": 34.1,
      "end_s": 35.7,
      "text_en": "Yes, it can be more than five tons too.",
      "text_native": "हां, पांच टन से ऊपर भी हो जाता है।"
    },
    {
      "ucid": "21112178834568131",
      "idx": 13,
      "speaker": "agent",
      "start_s": 36.1,
      "end_s": 36.7,
      "text_en": "Okay. So your",
      "text_native": "ओके। तो आपका"
    },
    {
      "ucid": "21112178834568131",
      "idx": 14,
      "speaker": "customer",
      "start_s": 36.7,
      "end_s": 41.8,
      "text_en": "You just WhatsApp me, right? I am in traffic right now in Chandigarh. You WhatsApp me from your number, I will call. I am in Chandigarh's traffic at this moment.",
      "text_native": "आप मुझे WhatsApp कर दीजिए ना। मैं अभी मैं ट्रैफिक में हूं चंडीगढ़। आप मुझे WhatsApp कर दीजिए अपने नंबर से, मैं कॉल कर लूंगा। चंडीगढ़ के ट्रैफिक में हूं इस समय में।"
    },
    {
      "ucid": "21112178834568131",
      "idx": 15,
      "speaker": "agent",
      "start_s": 41.8,
      "end_s": 45.8,
      "text_en": "No worries. I will, I will ping you on WhatsApp. You can send me the material requirement on that, okay?",
      "text_native": "नो वरीज। मुझे, मैं आपको पिंग कर देता हूं WhatsApp पे। आप उस पे मुझे भेज सकते हैं मटेरियल रिक्वायरमेंट, ओके?"
    },
    {
      "ucid": "21112178834568131",
      "idx": 16,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 46.3,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178834568131",
      "idx": 17,
      "speaker": "agent",
      "start_s": 46.3,
      "end_s": 48.1,
      "text_en": "Okay. Thank you Sharma ji. Yeah.",
      "text_native": "ओके। थैंक यू शर्मा जी। या।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834568131",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, this is Om Mehta speaking from JSW One. Are you planning anything for material requirement? Your account was showing as registered with JSW.",
      "comment": "The agent identified himself, the company, and the reason for the call (registration)."
    },
    {
      "ucid": "21112178834568131",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Am I speaking with S K Sharma ji?",
      "comment": "The agent verified the customer's name and confirmed a contact method (WhatsApp), but did not ask about procurement city or decision-making role."
    },
    {
      "ucid": "21112178834568131",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 3,
      "evidence": "",
      "comment": "The agent only covered business type, material, and quantity, falling short of the 'partial' threshold of 4 questions."
    },
    {
      "ucid": "21112178834568131",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's value propositions like direct service, transparent pricing, or test certificates."
    },
    {
      "ucid": "21112178834568131",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not capture a requirement or schedule a specific callback date, ending with a vague 'I will ping you'."
    },
    {
      "ucid": "21112178834568131",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a specific callback time, or a walkthrough scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}