{
  "ucid": "21112178834553651",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:08:56",
  "end_time": "2026-09-02 16:12:42",
  "duration_sec": 226,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA47116fe31661919925ad757935b47e33.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
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  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834553651__DIA47116fe31661919925ad757935b47e33.mp3",
  "audio_bytes": 631584,
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  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 210.528,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes.   (हा.)\n[3s] AGENT: Hello, Mr. Sumit Devdhar from Devdhar Developers?   (हॅलो, मिस्टर सुमित देवधर फ्रॉम देवधर डेव्हलपर्स?)\n[6s] CUSTOMER: Speak.   (बोले.)\n[7s] AGENT: Uh sir Sudhir here from JSW One MSME, Girnar Steel.   (अ सर सुधीर हिअर फ्रॉम जेएसडब्ल्यू वन एमएसएमई, गिरनार स्टील.)\n[10s] CUSTOMER: Yes sir.   (येस सर.)\n[10s] AGENT: Sir, your company was registered on our portal for the Kolhapur location. Uh, I wanted to understand, do you have any requirement for steel right now?   (सर ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे, कोल्हापुर लोकेशन के लिए। अ समझना था कुछ अभी स्टील में रिक्वायरमेंट है क्या आपको?)\n[16s] CUSTOMER: In steel, sir? Sir, how is it, I mean, right now, uh, this whole business, I saw the app and downloaded it. I want to understand this whole business model.   (स्टील में सर? सर कैसा है मतलब ये अभी अ पूरा मेरेको ये बिजनेस, मैंने ऐप देखा और ये डाउनलोड किया। ये पूरा मुझे बिजनेस मॉडल समझने का है।)\n[22s] AGENT: So basically JSW One MSME is a B2B e-commerce platform. Okay? From this platform, we supply steel in the form of raw material. So being a developer, I understand   (सो बेसिकली जेएसडब्ल्यू वन एमएसएमई ये बी टू बी ई-कॉमर्स प्लॅटफॉर्म है। ओके? ये प्लॅटफॉर्म से हम स्टील सप्लाय करते है रॉ मटेरियल के फॉर्म में। सो बीइंग अ डेवलपर मैं समझ)\n[29s] CUSTOMER: No, now suppose I have some big order, right now we do transmission work, so in that, for the foundation, there is cement and steel. So I will bring a direct order from the company, from Adani and them.   (नहीं, अभी सपोज मेरे पास ऐसा कुछ ऑर्डर रहेगा बड़ा, अभी हम लोग ट्रांसमिशन का काम करते है तो उसमें सीमेंट, फाउंडेशन के लिए सीमेंट और स्टील का ये रहता है। तो मैं डायरेक्ट कंपनी से, अदानी और इससे डायरेक्ट ऑर्डर लेके आऊंगा।)\n[35s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[36s] CUSTOMER: Meaning, it's like that, right? You will... I will supply to them.   (मतलब वैसा ही ना? उनको आप, उनको मैं सप्लाय करूंगा।)\n[39s] AGENT: Absolutely. See, if you have some requirement for cement, then we have a different spoke for cement. I look after the steel segment. So if there is any requirement in steel, you can connect with me, sir.   (बिलकुल। देखिए अगर आप सीमेंट का कुछ रिक्वायरमेंट है तो वी हॅव अ डिफरेंट स्पोक फॉर सीमेंट। मैं स्टील सेगमेंट में देखता हूं। तो स्टील में अगर कुछ रिक्वायरमेंट रहता है, आप मुझसे कनेक्ट कर सकते हो सर।)\n[45s] CUSTOMER: Yes, that's fine, sir.   (हां, ठीक है ना सर।)\n[46s] AGENT: So in steel, you basically deal in these TMT rods, right?   (तो स्टील में बेसिकली आप ये टीएमटी रॉड्स में डील करते रहेंगे ना?)\n[49s] CUSTOMER: Yes, TMT.   (हां, टीएमटी।)\n[50s] AGENT: In TMT. Okay. So did you have any immediate requirement right now?   (टीएमटी में। ओके। तो अभी इमीडिएट कुछ रिक्वायरमेंट था आपके पास?)\n[53s] CUSTOMER: No, I was just looking at that, I was exploring your whole app, what all is there, how it is. I saw all that on YouTube. Actually, I didn't know much about it.   (नहीं, अभी मैं वही देख रहा था, जरा आपका वो पूरा ऐप मैंने वो एक्सप्लोर कर रहा था, क्या क्या है, कैसा क्या है। जरा YouTube पे वो सब देखा। एक्चुअली मुझे इतना कुछ उसके बारे में मैं मालूम नहीं था।)\n[60s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[61s] CUSTOMER: What are your payment terms, sir?   (आपका ये पेमेंट टर्म्स कैसे रहता है सर?)\n[63s] AGENT: Our payment terms, right, that is 100% advance against PI, for two orders.   (हमारा जो पेमेंट टर्म्स रहता है ना, दैट इज हंड्रेड परसेंट एडवांस अगेन्स्ट पीआय, दो ऑर्डर के लिए।)\n[66s] CUSTOMER: Okay.   (ओके।)\n[67s] AGENT: Right? From the third one, after verifying your documents, we can give you the credit also. But two orders will be on advance. And we have an MOQ policy. Like for example, if you want to get TMT, you will have to take one full truck load of 40 tons.   (है ना? तीसरे से आपके डॉक्युमेंट्स का वेरिफिकेशन करके वी कॅन गिव यू द क्रेडिट ऑल्सो। बट दो ऑर्डर एडवांस पे रहेंगी। एंड वी हॅव अ एमओक्यू पॉलिसी। लाइक फॉर एक्झाम्पल, अगर आपको टीएमटी करवाना है तो एक पूरा ट्रक लोड लेना पड़ेगा आपको फोर्टी टन्स का।)\n[75s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[76s] CUSTOMER: Okay, I understood. Yes.   (ठीक है, समझ गया मैं। हां।)\n[78s] AGENT: So what I'll do is, now when can the next... any project or something   (तो मैं क्या करता हूं, अभी नेक्स्ट कब तक आ सकता है कुछ कोई प्रोजेक्ट वगेरा)\n[80s] CUSTOMER: No, right now I'm looking, you see, what... all the first orders I have, I'm looking at those orders. How I'm going to place a bulk order.   (नहीं, अभी मैं देख रहा हूं ना अभी क्या, जितने भी पहला अभी मैं ऑर्डर्स है ना, वो ऑर्डर्स देख रहा हूं। कैसा मैं एक बल्क ऑर्डर डालने वाला हूं।)\n[85s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[85s] CUSTOMER: Regarding that, right now, first I am focused on that. That's why I was looking at that app and all, how this works, what.   (वो रिगार्डिंग जरा अभी मैं पहला मैं उसपे फोकस हूं। इसलिए मैंने वो ऐप ये सब मैं देख रहा था, कैसा क्या ये वर्क कैसे होता है, क्या।)\n[91s] AGENT: You can directly, right, through the app and website, you can place an inquiry directly from the app and website. I am your account manager. Moving forward, whatever query there is or anything, you can connect with me.   (आप डायरेक्टली है ना ऐप और वेबसाइट के थ्रू, ऐप और वेबसाइट से डायरेक्टली इन्क्वायरी प्लेस कर सकते हो। आपका अकाउंट मॅनेजर मैं हूं। मूविंग फॉरवर्ड जो भी अगर क्वेरी रहता है या कुछ भी रहता है, यू कॅन कनेक्ट विथ मी।)\n[97s] CUSTOMER: Do one thing, send me a 'hi' on WhatsApp. I'll give you my WhatsApp number. Your... is this your number on WhatsApp?   (आप एक काम करिए ना, WhatsApp पे मुझे हाय भेजे। मेरेको WhatsApp का मैं आपको नंबर देता हूं। आपका, आपका ये नंबर है ना आपका WhatsApp पे?)\n[101s] AGENT: No no, this number is not on WhatsApp. This is a system number. I'll... you tell me your WhatsApp number, I'll send it there.   (नहीं नहीं, ये नंबर WhatsApp पे नहीं है। ये सिस्टम का नंबर है। मैं मेरे, आपका नंबर बताइए मुझे WhatsApp का, मैं वहां पे भेजता हूं।)\n[105s] CUSTOMER: Triple seven   (ट्रिपल सेवन)\n[106s] AGENT: Triple seven   (ट्रिपल सेवन)\n[107s] CUSTOMER: Five eight zero six   (फाइव एट जीरो सिक्स)\n[108s] AGENT: Five eight zero six   (फाइव एट जीरो सिक्स)\n[110s] CUSTOMER: One two three.   (वन टू थ्री।)\n[110s] AGENT: One two three. Okay, this is your alternate number on WhatsApp, right?   (वन टू थ्री। ओके, ये आपका अल्टरनेट नंबर है ना WhatsApp पे?)\n[113s] CUSTOMER: Okay. It's my WhatsApp number.   (ओके। WhatsApp का नंबर है।)\n[116s] AGENT: Okay. So I am sending you the details immediately after this call. Whenever you have a requirement or any query, you connect with me. Okay sir?   (ठीक है। तो मैं आपको इमीडिएटली कॉल के बाद अभी डिटेल्स भेज रहा हूं। जब भी आपका रिक्वायरमेंट या कुछ क्वेरी रहता है, आप कनेक्ट करिए मुझसे। ओके सर?)\n[121s] CUSTOMER: Yes yes sir. Yes sir.   (येस येस सर। येस सर।)\n[122s] AGENT: Okay. Let's go. Thank you so much.   (ठीक है। चलो। थँक यू सो मच।)\n[124s] CUSTOMER: Thank you.   (थँक यू।)\n[125s] AGENT: Yes.   (येस।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Marathi\"]",
  "turn_count": 45,
  "connected": 1,
  "audio_notes": "clear: The agent seems to be asking for the customer by name in an early turn, which can be slightly confusing, but the context clarifies the roles.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "45 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You missed the opportunity to understand the customer's business by not asking discovery questions about their monthly tonnage, current suppliers, or challenges, which prevented you from securing a concrete next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "TMT",
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a developer from Kolhapur, registered on the app to understand the business model for his transmission projects which use TMT. He has no immediate requirement but is planning a future bulk order. The agent briefly explained the platform, answered a query on payment terms, and collected a WhatsApp number to send details, but failed to conduct discovery or set a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, Mr. Sumit Devdhar from Devdhar Developers? ... Uh sir Sudhir here from JSW One MSME, Girnar Steel.\", \"comment\": \"The agent identified himself, the company, and the customer, correctly referencing the new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"your company was registered on our portal for the Kolhapur location... you tell me your WhatsApp number, I'll send it there.\", \"comment\": \"Agent confirmed name/company and city, and got a contact number, but did not ask about the customer's role in procurement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent failed to ask any discovery questions; the customer volunteered his business type, but the agent did not probe for tonnage, brands, or pain points.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So basically JSW One MSME is a B2B e-commerce platform. Okay? From this platform, we supply steel in the form of raw material.\", \"comment\": \"The explanation was very generic and did not include key platform benefits like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Whenever you have a requirement or any query, you connect with me.\", \"comment\": \"Customer had no current need, and the agent failed to schedule a specific callback date, leaving the next step open-ended.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I am sending you the details immediately after this call. Whenever you have a requirement or any query, you connect with me.\", \"comment\": \"The call ended without a quote, a scheduled walkthrough, or a specific, committed follow-up date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to understand the customer's business by not asking discovery questions about their monthly tonnage, current suppliers, or challenges, which prevented you from securing a concrete next step.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"TMT\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"handled\", \"evidence\": \"I was just looking at that, I was exploring your whole app, what all is there, how it is.\", \"response\": \"You can directly, right, through the app and website, you can place an inquiry directly from the app and website. I am your account manager.\"}], \"call_summary\": \"The customer, a developer from Kolhapur, registered on the app to understand the business model for his transmission projects which use TMT. He has no immediate requirement but is planning a future bulk order. The agent briefly explained the platform, answered a query on payment terms, and collected a WhatsApp number to send details, but failed to conduct discovery or set a firm next step.\"}",
  "error": null,
  "latency_ms": 32486,
  "input_tokens": 4727,
  "output_tokens": 963,
  "created_at": "2026-09-25 11:48:14",
  "sentiment": "positive",
  "sentiment_score": 0.462,
  "sentiment_confidence": "high",
  "pos": 28,
  "neg": 3,
  "lex_hits": 21,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.58,
  "agent_talk_sec": 63.7,
  "customer_talk_sec": 46.2,
  "dead_air_sec": 116.1,
  "longest_monologue_sec": 8.0,
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  "interruptions": 0,
  "agent_turns": 22,
  "customer_turns": 23,
  "discovery_qs": 8,
  "words_agent": 332,
  "words_customer": 232,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834553651",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.27,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834553651",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 2.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834553651",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 2.8,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178834553651",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.98,
      "end_s": 5.6,
      "text_en": "Hello, Mr. Sumit Devdhar from Devdhar Developers?",
      "text_native": "हॅलो, मिस्टर सुमित देवधर फ्रॉम देवधर डेव्हलपर्स?"
    },
    {
      "ucid": "21112178834553651",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.4,
      "text_en": "Speak.",
      "text_native": "बोले."
    },
    {
      "ucid": "21112178834553651",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 9.2,
      "text_en": "Uh sir Sudhir here from JSW One MSME, Girnar Steel.",
      "text_native": "अ सर सुधीर हिअर फ्रॉम जेएसडब्ल्यू वन एमएसएमई, गिरनार स्टील."
    },
    {
      "ucid": "21112178834553651",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.5,
      "end_s": 10.0,
      "text_en": "Yes sir.",
      "text_native": "येस सर."
    },
    {
      "ucid": "21112178834553651",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 15.8,
      "text_en": "Sir, your company was registered on our portal for the Kolhapur location. Uh, I wanted to understand, do you have any requirement for steel right now?",
      "text_native": "सर ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे, कोल्हापुर लोकेशन के लिए। अ समझना था कुछ अभी स्टील में रिक्वायरमेंट है क्या आपको?"
    },
    {
      "ucid": "21112178834553651",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.4,
      "end_s": 22.2,
      "text_en": "In steel, sir? Sir, how is it, I mean, right now, uh, this whole business, I saw the app and downloaded it. I want to understand this whole business model.",
      "text_native": "स्टील में सर? सर कैसा है मतलब ये अभी अ पूरा मेरेको ये बिजनेस, मैंने ऐप देखा और ये डाउनलोड किया। ये पूरा मुझे बिजनेस मॉडल समझने का है।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 28.8,
      "text_en": "So basically JSW One MSME is a B2B e-commerce platform. Okay? From this platform, we supply steel in the form of raw material. So being a developer, I understand",
      "text_native": "सो बेसिकली जेएसडब्ल्यू वन एमएसएमई ये बी टू बी ई-कॉमर्स प्लॅटफॉर्म है। ओके? ये प्लॅटफॉर्म से हम स्टील सप्लाय करते है रॉ मटेरियल के फॉर्म में। सो बीइंग अ डेवलपर मैं समझ"
    },
    {
      "ucid": "21112178834553651",
      "idx": 10,
      "speaker": "customer",
      "start_s": 28.8,
      "end_s": 35.0,
      "text_en": "No, now suppose I have some big order, right now we do transmission work, so in that, for the foundation, there is cement and steel. So I will bring a direct order from the company, from Adani and them.",
      "text_native": "नहीं, अभी सपोज मेरे पास ऐसा कुछ ऑर्डर रहेगा बड़ा, अभी हम लोग ट्रांसमिशन का काम करते है तो उसमें सीमेंट, फाउंडेशन के लिए सीमेंट और स्टील का ये रहता है। तो मैं डायरेक्ट कंपनी से, अदानी और इससे डायरेक्ट ऑर्डर लेके आऊंगा।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 11,
      "speaker": "agent",
      "start_s": 35.3,
      "end_s": 35.8,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 12,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 38.2,
      "text_en": "Meaning, it's like that, right? You will... I will supply to them.",
      "text_native": "मतलब वैसा ही ना? उनको आप, उनको मैं सप्लाय करूंगा।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 13,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 44.8,
      "text_en": "Absolutely. See, if you have some requirement for cement, then we have a different spoke for cement. I look after the steel segment. So if there is any requirement in steel, you can connect with me, sir.",
      "text_native": "बिलकुल। देखिए अगर आप सीमेंट का कुछ रिक्वायरमेंट है तो वी हॅव अ डिफरेंट स्पोक फॉर सीमेंट। मैं स्टील सेगमेंट में देखता हूं। तो स्टील में अगर कुछ रिक्वायरमेंट रहता है, आप मुझसे कनेक्ट कर सकते हो सर।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 14,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 46.0,
      "text_en": "Yes, that's fine, sir.",
      "text_native": "हां, ठीक है ना सर।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 15,
      "speaker": "agent",
      "start_s": 46.4,
      "end_s": 48.8,
      "text_en": "So in steel, you basically deal in these TMT rods, right?",
      "text_native": "तो स्टील में बेसिकली आप ये टीएमटी रॉड्स में डील करते रहेंगे ना?"
    },
    {
      "ucid": "21112178834553651",
      "idx": 16,
      "speaker": "customer",
      "start_s": 49.1,
      "end_s": 49.8,
      "text_en": "Yes, TMT.",
      "text_native": "हां, टीएमटी।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 17,
      "speaker": "agent",
      "start_s": 50.1,
      "end_s": 52.4,
      "text_en": "In TMT. Okay. So did you have any immediate requirement right now?",
      "text_native": "टीएमटी में। ओके। तो अभी इमीडिएट कुछ रिक्वायरमेंट था आपके पास?"
    },
    {
      "ucid": "21112178834553651",
      "idx": 18,
      "speaker": "customer",
      "start_s": 52.8,
      "end_s": 59.8,
      "text_en": "No, I was just looking at that, I was exploring your whole app, what all is there, how it is. I saw all that on YouTube. Actually, I didn't know much about it.",
      "text_native": "नहीं, अभी मैं वही देख रहा था, जरा आपका वो पूरा ऐप मैंने वो एक्सप्लोर कर रहा था, क्या क्या है, कैसा क्या है। जरा YouTube पे वो सब देखा। एक्चुअली मुझे इतना कुछ उसके बारे में मैं मालूम नहीं था।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 19,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 60.8,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 20,
      "speaker": "customer",
      "start_s": 61.2,
      "end_s": 62.4,
      "text_en": "What are your payment terms, sir?",
      "text_native": "आपका ये पेमेंट टर्म्स कैसे रहता है सर?"
    },
    {
      "ucid": "21112178834553651",
      "idx": 21,
      "speaker": "agent",
      "start_s": 62.6,
      "end_s": 65.6,
      "text_en": "Our payment terms, right, that is 100% advance against PI, for two orders.",
      "text_native": "हमारा जो पेमेंट टर्म्स रहता है ना, दैट इज हंड्रेड परसेंट एडवांस अगेन्स्ट पीआय, दो ऑर्डर के लिए।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 22,
      "speaker": "customer",
      "start_s": 65.9,
      "end_s": 66.3,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 23,
      "speaker": "agent",
      "start_s": 66.8,
      "end_s": 74.8,
      "text_en": "Right? From the third one, after verifying your documents, we can give you the credit also. But two orders will be on advance. And we have an MOQ policy. Like for example, if you want to get TMT, you will have to take one full truck load of 40 tons.",
      "text_native": "है ना? तीसरे से आपके डॉक्युमेंट्स का वेरिफिकेशन करके वी कॅन गिव यू द क्रेडिट ऑल्सो। बट दो ऑर्डर एडवांस पे रहेंगी। एंड वी हॅव अ एमओक्यू पॉलिसी। लाइक फॉर एक्झाम्पल, अगर आपको टीएमटी करवाना है तो एक पूरा ट्रक लोड लेना पड़ेगा आपको फोर्टी टन्स का।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 24,
      "speaker": "customer",
      "start_s": 75.1,
      "end_s": 75.6,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 25,
      "speaker": "customer",
      "start_s": 76.2,
      "end_s": 77.4,
      "text_en": "Okay, I understood. Yes.",
      "text_native": "ठीक है, समझ गया मैं। हां।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 26,
      "speaker": "agent",
      "start_s": 77.8,
      "end_s": 80.0,
      "text_en": "So what I'll do is, now when can the next... any project or something",
      "text_native": "तो मैं क्या करता हूं, अभी नेक्स्ट कब तक आ सकता है कुछ कोई प्रोजेक्ट वगेरा"
    },
    {
      "ucid": "21112178834553651",
      "idx": 27,
      "speaker": "customer",
      "start_s": 80.0,
      "end_s": 84.2,
      "text_en": "No, right now I'm looking, you see, what... all the first orders I have, I'm looking at those orders. How I'm going to place a bulk order.",
      "text_native": "नहीं, अभी मैं देख रहा हूं ना अभी क्या, जितने भी पहला अभी मैं ऑर्डर्स है ना, वो ऑर्डर्स देख रहा हूं। कैसा मैं एक बल्क ऑर्डर डालने वाला हूं।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 28,
      "speaker": "agent",
      "start_s": 84.6,
      "end_s": 85.1,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 29,
      "speaker": "customer",
      "start_s": 85.4,
      "end_s": 90.2,
      "text_en": "Regarding that, right now, first I am focused on that. That's why I was looking at that app and all, how this works, what.",
      "text_native": "वो रिगार्डिंग जरा अभी मैं पहला मैं उसपे फोकस हूं। इसलिए मैंने वो ऐप ये सब मैं देख रहा था, कैसा क्या ये वर्क कैसे होता है, क्या।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 30,
      "speaker": "agent",
      "start_s": 90.6,
      "end_s": 96.8,
      "text_en": "You can directly, right, through the app and website, you can place an inquiry directly from the app and website. I am your account manager. Moving forward, whatever query there is or anything, you can connect with me.",
      "text_native": "आप डायरेक्टली है ना ऐप और वेबसाइट के थ्रू, ऐप और वेबसाइट से डायरेक्टली इन्क्वायरी प्लेस कर सकते हो। आपका अकाउंट मॅनेजर मैं हूं। मूविंग फॉरवर्ड जो भी अगर क्वेरी रहता है या कुछ भी रहता है, यू कॅन कनेक्ट विथ मी।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 31,
      "speaker": "customer",
      "start_s": 97.0,
      "end_s": 100.8,
      "text_en": "Do one thing, send me a 'hi' on WhatsApp. I'll give you my WhatsApp number. Your... is this your number on WhatsApp?",
      "text_native": "आप एक काम करिए ना, WhatsApp पे मुझे हाय भेजे। मेरेको WhatsApp का मैं आपको नंबर देता हूं। आपका, आपका ये नंबर है ना आपका WhatsApp पे?"
    },
    {
      "ucid": "21112178834553651",
      "idx": 32,
      "speaker": "agent",
      "start_s": 101.0,
      "end_s": 104.8,
      "text_en": "No no, this number is not on WhatsApp. This is a system number. I'll... you tell me your WhatsApp number, I'll send it there.",
      "text_native": "नहीं नहीं, ये नंबर WhatsApp पे नहीं है। ये सिस्टम का नंबर है। मैं मेरे, आपका नंबर बताइए मुझे WhatsApp का, मैं वहां पे भेजता हूं।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 33,
      "speaker": "customer",
      "start_s": 105.0,
      "end_s": 105.8,
      "text_en": "Triple seven",
      "text_native": "ट्रिपल सेवन"
    },
    {
      "ucid": "21112178834553651",
      "idx": 34,
      "speaker": "agent",
      "start_s": 106.2,
      "end_s": 106.8,
      "text_en": "Triple seven",
      "text_native": "ट्रिपल सेवन"
    },
    {
      "ucid": "21112178834553651",
      "idx": 35,
      "speaker": "customer",
      "start_s": 107.2,
      "end_s": 108.0,
      "text_en": "Five eight zero six",
      "text_native": "फाइव एट जीरो सिक्स"
    },
    {
      "ucid": "21112178834553651",
      "idx": 36,
      "speaker": "agent",
      "start_s": 108.4,
      "end_s": 109.2,
      "text_en": "Five eight zero six",
      "text_native": "फाइव एट जीरो सिक्स"
    },
    {
      "ucid": "21112178834553651",
      "idx": 37,
      "speaker": "customer",
      "start_s": 109.6,
      "end_s": 110.2,
      "text_en": "One two three.",
      "text_native": "वन टू थ्री।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 38,
      "speaker": "agent",
      "start_s": 110.4,
      "end_s": 112.8,
      "text_en": "One two three. Okay, this is your alternate number on WhatsApp, right?",
      "text_native": "वन टू थ्री। ओके, ये आपका अल्टरनेट नंबर है ना WhatsApp पे?"
    },
    {
      "ucid": "21112178834553651",
      "idx": 39,
      "speaker": "customer",
      "start_s": 113.0,
      "end_s": 115.4,
      "text_en": "Okay. It's my WhatsApp number.",
      "text_native": "ओके। WhatsApp का नंबर है।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 40,
      "speaker": "agent",
      "start_s": 115.8,
      "end_s": 120.8,
      "text_en": "Okay. So I am sending you the details immediately after this call. Whenever you have a requirement or any query, you connect with me. Okay sir?",
      "text_native": "ठीक है। तो मैं आपको इमीडिएटली कॉल के बाद अभी डिटेल्स भेज रहा हूं। जब भी आपका रिक्वायरमेंट या कुछ क्वेरी रहता है, आप कनेक्ट करिए मुझसे। ओके सर?"
    },
    {
      "ucid": "21112178834553651",
      "idx": 41,
      "speaker": "customer",
      "start_s": 121.0,
      "end_s": 122.0,
      "text_en": "Yes yes sir. Yes sir.",
      "text_native": "येस येस सर। येस सर।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 42,
      "speaker": "agent",
      "start_s": 122.2,
      "end_s": 123.8,
      "text_en": "Okay. Let's go. Thank you so much.",
      "text_native": "ठीक है। चलो। थँक यू सो मच।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 43,
      "speaker": "customer",
      "start_s": 124.0,
      "end_s": 124.4,
      "text_en": "Thank you.",
      "text_native": "थँक यू।"
    },
    {
      "ucid": "21112178834553651",
      "idx": 44,
      "speaker": "agent",
      "start_s": 125.0,
      "end_s": 125.4,
      "text_en": "Yes.",
      "text_native": "येस।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834553651",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello, Mr. Sumit Devdhar from Devdhar Developers? ... Uh sir Sudhir here from JSW One MSME, Girnar Steel.",
      "comment": "The agent identified himself, the company, and the customer, correctly referencing the new registration."
    },
    {
      "ucid": "21112178834553651",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 3,
      "evidence": "your company was registered on our portal for the Kolhapur location... you tell me your WhatsApp number, I'll send it there.",
      "comment": "Agent confirmed name/company and city, and got a contact number, but did not ask about the customer's role in procurement."
    },
    {
      "ucid": "21112178834553651",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent failed to ask any discovery questions; the customer volunteered his business type, but the agent did not probe for tonnage, brands, or pain points."
    },
    {
      "ucid": "21112178834553651",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So basically JSW One MSME is a B2B e-commerce platform. Okay? From this platform, we supply steel in the form of raw material.",
      "comment": "The explanation was very generic and did not include key platform benefits like transparent pricing, test certificates, or stockyard availability."
    },
    {
      "ucid": "21112178834553651",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Whenever you have a requirement or any query, you connect with me.",
      "comment": "Customer had no current need, and the agent failed to schedule a specific callback date, leaving the next step open-ended."
    },
    {
      "ucid": "21112178834553651",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I am sending you the details immediately after this call. Whenever you have a requirement or any query, you connect with me.",
      "comment": "The call ended without a quote, a scheduled walkthrough, or a specific, committed follow-up date."
    }
  ],
  "objections": [
    {
      "ucid": "21112178834553651",
      "obj_type": "just_registered_to_check",
      "state": "handled",
      "evidence": "I was just looking at that, I was exploring your whole app, what all is there, how it is.",
      "response": "You can directly, right, through the app and website, you can place an inquiry directly from the app and website. I am your account manager."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}