{ "ucid": "21112178834462311", "call_date": "2026-09-02", "start_time": "2026-09-02 15:53:43", "end_time": "2026-09-02 15:56:01", "duration_sec": 138, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf002cb8c0c21d8415cd0f17b1cf54508.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1241, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834462311__DIAf002cb8c0c21d8415cd0f17b1cf54508.mp3", "audio_bytes": 376704, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 125.568, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello? (हेलो?)\n[2s] CUSTOMER: Yes, speak. (हाँ बोलो।)\n[2s] AGENT: Uh sir, this is Kartik speaking from JSW One. (अह सर कार्तिक ये बात कर रहा था JSW One से।)\n[5s] CUSTOMER: Yes sir. (हाँ सर।)\n[5s] AGENT: Uh sir, in your Pioneer Infra, will there be any requirement right now? (अह सर ये अपना Pioneer Infra में अभी कुछ रिक्वायरमेंट होगा?)\n[9s] CUSTOMER: Sir, right now there is no requirement. I had put that in. I mean right now... yes, that is regarding wholesale, ours is not regarding manufacturing. (सर अभी तो रिक्वायरमेंट नहीं है। मैंने वो डाला था। मैं अभी मतलब, हाँ वो होलसेल के रिगार्डिंग है, मैन्युफैक्चरिंग के रिगार्डिंग नहीं है हमारा।)\n[17s] AGENT: Okay okay okay. No, so wholesale, as in, you will buy products from us and sell them after fabrication or (ओके ओके ओके। नहीं तो होलसेल आप एज़ इन हमसे प्रोडक्ट्स खरीद के फैब्रिकेशन करके बेचोगे या)\n[22s] CUSTOMER: is it a selling job? (सेलिंग का काम है?)\n[22s] CUSTOMER: We convert pipes, our mostly sale is of pipes. (हम तो पाइप्स कन्वर्ट करने की, पाइप हमारी मोस्टली सेल पाइप की है।)\n[26s] AGENT: It's of pipes, right? (पाइप्स की है ना?)\n[26s] CUSTOMER: Yes. (हाँ।)\n[27s] AGENT: MS pipe?\n[27s] CUSTOMER: Yes, MS. (हाँ MS.)\n[28s] AGENT: No, so do you take coils and make pipes to sell, or do you buy pipes and sell pipes? (नहीं तो आप कॉइल लेके पाइप्स बना के बेचते हो या पाइप्स खरीदे पाइप्स ही बेचते हो?)\n[32s] CUSTOMER: We were thinking of a plan to buy and sell right now. (हम खरीद के बेचने वाला प्लान सोच रहे थे अभी।)\n[34s] AGENT: Okay, okay. Right now there's nothing for fabrication? (अच्छा अच्छा। अभी कुछ फैब्रिकेशन वाला नहीं है?)\n[36s] CUSTOMER: No, the fabrication one, sir, we will do it, but in that, we don't have that much... we don't have that scalability right now. (नहीं, फैब्रिकेशन वाला अभी सर है ना हम करेंगे लेकिन उसमें हमें हमारे पास इतना है नहीं वो स्केलेबिलिटी नहीं है हमारी अभी।)\n[41s] AGENT: It's at a low level. (लो लेवल पे है।)\n[42s] CUSTOMER: Yes. (हाँ।)\n[42s] AGENT: Okay, understood. (अच्छा, समझा।)\n[43s] CUSTOMER: Sir, we would like to do that as well but hmm hmm it's not in that, sir. (सर करना चाहेंगे हम वो भी लेकिन हम्म हम्म उसमें नहीं है सर।)\n[46s] AGENT: So absolutely sir, when you want to start, let me know because we stock coils and all, right? So you will get a competitive rate for that. (तो बिल्कुल सर, जब स्टार्ट करना तो बताना क्योंकि कॉइल्स वगैरह ना अपन स्टॉक करते हैं, है ना? तो उसका तो कॉम्पिटिटिव रेट मिल जाएगा आपको।)\n[50s] CUSTOMER: Yes. (हाँ।)\n[50s] AGENT: Now pipes, sir, we also provide Apollo's only. Because JSW directly as it is, Jindal Saw and Jindal Black comes, but hmm hmm right now it's not that much in retail. (अब पाइप्स अभी सर हम भी Apollo के ही देते हैं। क्योंकि JSW तो डायरेक्टली एज़ इट इज़ Jindal Saw और Jindal Black आता है बट हम्म हम्म अभी इतना रिटेल में नहीं है।)\n[56s] CUSTOMER: It's not in retail, it's not in retail. Yes, then I understood your point. (रिटेल में नहीं है, रिटेल में नहीं है। हाँ, फिर मेरे को समझ आया बात आपकी।)\n[59s] AGENT: Hmm hmm. (हम्म हम्म।)\n[59s] CUSTOMER: If you have someone direct, if someone can provide its pipes and manufacturing after fabrication, then I... (अगर आपका कोई है डायरेक्ट अगर उसकी जो पाइप्स और जो मैन्युफैक्चरिंग है उसकी कोई दे फैब्रिकेशन करके तो मैं...)\n[103s] AGENT: That one is there. (वो वाला है।)\n[104s] AGENT: No, sheet coils are our main thing, sir. Hmm hmm. So for pipes and all, we'll have to see. By the way sir, in the North, they don't do pipes and all. In Pune etc. it is available but (नहीं, शीट कॉइल्स ही सर अपना मेन है। हम्म हम्म। तो पाइप्स वगैरह तो देखना पड़ेगा। वैसे सर नॉर्थ में तो पाइप्स वगैरह करते हैं नहीं। पुणे वगैरह में तो मिल भी जाता है बट)\n[108s] CUSTOMER: Okay. (ठीक है।)\n[109s] AGENT: If you ever have a requirement for sheet coil, then please tell me, sir. Okay? (शीट कॉइल में अगर में कभी आए तो सर बताना। ठीक है?)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 31, "connected": 1, "audio_notes": "clear: Some minor background noise on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "31 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer has no immediate need, your goal is to secure a specific callback date to stay top-of-mind, rather than leaving it open-ended.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "Pipes for retail/trading", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "spec_not_available", "supply_details": "Agent stated that JSW pipes are not a retail product and are generally not supplied in the North.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant who clarified they are a trader interested in buying and selling pipes, not a manufacturer. The customer has a potential future interest in fabricating coils into pipes. The agent explained that JSW pipes are not a retail product but offered competitive rates on coils for future needs. The call concluded without a specific next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, this is Kartik speaking from JSW One. Uh sir, in your Pioneer Infra, will there be any requirement right now?\", \"comment\": \"The agent gave a warm opening, stated his name and company, and asked about requirements without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh sir, in your Pioneer Infra, will there be any requirement right now?\", \"comment\": \"The agent only verified the company name from the registration data but failed to ask for the customer's name, procurement city, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"No, so do you take coils and make pipes to sell, or do you buy pipes and sell pipes?\", \"comment\": \"The agent only asked about the business type and application (Q1-2). None of the other 6 discovery questions were attempted.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, Test Certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If you ever have a requirement for sheet coil, then please tell me, sir. Okay?\", \"comment\": \"After the customer stated no current requirement, the agent did not schedule a specific callback date, leaving it open-ended.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If you ever have a requirement for sheet coil, then please tell me, sir. Okay?\", \"comment\": \"The call did not end with one of the three required outcomes; it was closed with a generic 'call us when you need something'.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer has no immediate need, your goal is to secure a specific callback date to stay top-of-mind, rather than leaving it open-ended.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Pipes for retail/trading\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent stated that JSW pipes are not a retail product and are generally not supplied in the North.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who clarified they are a trader interested in buying and selling pipes, not a manufacturer. The customer has a potential future interest in fabricating coils into pipes. The agent explained that JSW pipes are not a retail product but offered competitive rates on coils for future needs. The call concluded without a specific next step.\"}", "error": null, "latency_ms": 42741, "input_tokens": 3838, "output_tokens": 863, "created_at": "2026-09-25 11:48:56", "sentiment": "negative", "sentiment_score": -0.36, "sentiment_confidence": "high", "pos": 1, "neg": 7, "lex_hits": 10, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.337, "agent_talk_sec": 36.4, "customer_talk_sec": 71.7, "dead_air_sec": 29.9, "longest_monologue_sec": 6.2, "agent_wpm": 329.7, "interruptions": 0, "agent_turns": 15, "customer_turns": 16, "discovery_qs": 7, "words_agent": 200, "words_customer": 135, "monologue_heavy": 0, "turns": [ { "ucid": "21112178834462311", "idx": 0, "speaker": "customer", "start_s": 0.94, "end_s": 1.4, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178834462311", "idx": 1, "speaker": "customer", "start_s": 1.5, "end_s": 2.1, "text_en": "Yes, speak.", "text_native": "हाँ बोलो।" }, { "ucid": "21112178834462311", "idx": 2, "speaker": "agent", "start_s": 2.18, "end_s": 4.24, "text_en": "Uh sir, this is Kartik speaking from JSW One.", "text_native": "अह सर कार्तिक ये बात कर रहा था JSW One से।" }, { "ucid": "21112178834462311", "idx": 3, "speaker": "customer", "start_s": 4.56, "end_s": 4.96, "text_en": "Yes sir.", "text_native": "हाँ सर।" }, { "ucid": "21112178834462311", "idx": 4, "speaker": "agent", "start_s": 5.06, "end_s": 8.8, "text_en": "Uh sir, in your Pioneer Infra, will there be any requirement right now?", "text_native": "अह सर ये अपना Pioneer Infra में अभी कुछ रिक्वायरमेंट होगा?" }, { "ucid": "21112178834462311", "idx": 5, "speaker": "customer", "start_s": 8.9, "end_s": 16.54, "text_en": "Sir, right now there is no requirement. I had put that in. I mean right now... yes, that is regarding wholesale, ours is not regarding manufacturing.", "text_native": "सर अभी तो रिक्वायरमेंट नहीं है। मैंने वो डाला था। मैं अभी मतलब, हाँ वो होलसेल के रिगार्डिंग है, मैन्युफैक्चरिंग के रिगार्डिंग नहीं है हमारा।" }, { "ucid": "21112178834462311", "idx": 6, "speaker": "agent", "start_s": 16.62, "end_s": 21.8, "text_en": "Okay okay okay. No, so wholesale, as in, you will buy products from us and sell them after fabrication or", "text_native": "ओके ओके ओके। नहीं तो होलसेल आप एज़ इन हमसे प्रोडक्ट्स खरीद के फैब्रिकेशन करके बेचोगे या" }, { "ucid": "21112178834462311", "idx": 7, "speaker": "customer", "start_s": 21.8, "end_s": 22.4, "text_en": "is it a selling job?", "text_native": "सेलिंग का काम है?" }, { "ucid": "21112178834462311", "idx": 8, "speaker": "customer", "start_s": 22.4, "end_s": 25.8, "text_en": "We convert pipes, our mostly sale is of pipes.", "text_native": "हम तो पाइप्स कन्वर्ट करने की, पाइप हमारी मोस्टली सेल पाइप की है।" }, { "ucid": "21112178834462311", "idx": 9, "speaker": "agent", "start_s": 25.8, "end_s": 26.4, "text_en": "It's of pipes, right?", "text_native": "पाइप्स की है ना?" }, { "ucid": "21112178834462311", "idx": 10, "speaker": "customer", "start_s": 26.5, "end_s": 26.8, "text_en": "Yes.", "text_native": "हाँ।" }, { "ucid": "21112178834462311", "idx": 11, "speaker": "agent", "start_s": 26.8, "end_s": 27.3, "text_en": "MS pipe?", "text_native": "MS pipe?" }, { "ucid": "21112178834462311", "idx": 12, "speaker": "customer", "start_s": 27.4, "end_s": 28.0, "text_en": "Yes, MS.", "text_native": "हाँ MS." }, { "ucid": "21112178834462311", "idx": 13, "speaker": "agent", "start_s": 28.2, "end_s": 31.8, "text_en": "No, so do you take coils and make pipes to sell, or do you buy pipes and sell pipes?", "text_native": "नहीं तो आप कॉइल लेके पाइप्स बना के बेचते हो या पाइप्स खरीदे पाइप्स ही बेचते हो?" }, { "ucid": "21112178834462311", "idx": 14, "speaker": "customer", "start_s": 31.9, "end_s": 33.6, "text_en": "We were thinking of a plan to buy and sell right now.", "text_native": "हम खरीद के बेचने वाला प्लान सोच रहे थे अभी।" }, { "ucid": "21112178834462311", "idx": 15, "speaker": "agent", "start_s": 33.7, "end_s": 35.6, "text_en": "Okay, okay. Right now there's nothing for fabrication?", "text_native": "अच्छा अच्छा। अभी कुछ फैब्रिकेशन वाला नहीं है?" }, { "ucid": "21112178834462311", "idx": 16, "speaker": "customer", "start_s": 35.7, "end_s": 41.0, "text_en": "No, the fabrication one, sir, we will do it, but in that, we don't have that much... we don't have that scalability right now.", "text_native": "नहीं, फैब्रिकेशन वाला अभी सर है ना हम करेंगे लेकिन उसमें हमें हमारे पास इतना है नहीं वो स्केलेबिलिटी नहीं है हमारी अभी।" }, { "ucid": "21112178834462311", "idx": 17, "speaker": "agent", "start_s": 41.0, "end_s": 41.6, "text_en": "It's at a low level.", "text_native": "लो लेवल पे है।" }, { "ucid": "21112178834462311", "idx": 18, "speaker": "customer", "start_s": 41.6, "end_s": 42.0, "text_en": "Yes.", "text_native": "हाँ।" }, { "ucid": "21112178834462311", "idx": 19, "speaker": "agent", "start_s": 42.1, "end_s": 42.7, "text_en": "Okay, understood.", "text_native": "अच्छा, समझा।" }, { "ucid": "21112178834462311", "idx": 20, "speaker": "customer", "start_s": 42.7, "end_s": 45.5, "text_en": "Sir, we would like to do that as well but hmm hmm it's not in that, sir.", "text_native": "सर करना चाहेंगे हम वो भी लेकिन हम्म हम्म उसमें नहीं है सर।" }, { "ucid": "21112178834462311", "idx": 21, "speaker": "agent", "start_s": 45.6, "end_s": 49.5, "text_en": "So absolutely sir, when you want to start, let me know because we stock coils and all, right? So you will get a competitive rate for that.", "text_native": "तो बिल्कुल सर, जब स्टार्ट करना तो बताना क्योंकि कॉइल्स वगैरह ना अपन स्टॉक करते हैं, है ना? तो उसका तो कॉम्पिटिटिव रेट मिल जाएगा आपको।" }, { "ucid": "21112178834462311", "idx": 22, "speaker": "customer", "start_s": 49.5, "end_s": 49.8, "text_en": "Yes.", "text_native": "हाँ।" }, { "ucid": "21112178834462311", "idx": 23, "speaker": "agent", "start_s": 49.8, "end_s": 56.0, "text_en": "Now pipes, sir, we also provide Apollo's only. Because JSW directly as it is, Jindal Saw and Jindal Black comes, but hmm hmm right now it's not that much in retail.", "text_native": "अब पाइप्स अभी सर हम भी Apollo के ही देते हैं। क्योंकि JSW तो डायरेक्टली एज़ इट इज़ Jindal Saw और Jindal Black आता है बट हम्म हम्म अभी इतना रिटेल में नहीं है।" }, { "ucid": "21112178834462311", "idx": 24, "speaker": "customer", "start_s": 56.1, "end_s": 59.0, "text_en": "It's not in retail, it's not in retail. Yes, then I understood your point.", "text_native": "रिटेल में नहीं है, रिटेल में नहीं है। हाँ, फिर मेरे को समझ आया बात आपकी।" }, { "ucid": "21112178834462311", "idx": 25, "speaker": "agent", "start_s": 59.0, "end_s": 59.2, "text_en": "Hmm hmm.", "text_native": "हम्म हम्म।" }, { "ucid": "21112178834462311", "idx": 26, "speaker": "customer", "start_s": 59.2, "end_s": 103.0, "text_en": "If you have someone direct, if someone can provide its pipes and manufacturing after fabrication, then I...", "text_native": "अगर आपका कोई है डायरेक्ट अगर उसकी जो पाइप्स और जो मैन्युफैक्चरिंग है उसकी कोई दे फैब्रिकेशन करके तो मैं..." }, { "ucid": "21112178834462311", "idx": 27, "speaker": "agent", "start_s": 103.0, "end_s": 103.6, "text_en": "That one is there.", "text_native": "वो वाला है।" }, { "ucid": "21112178834462311", "idx": 28, "speaker": "agent", "start_s": 103.6, "end_s": 108.5, "text_en": "No, sheet coils are our main thing, sir. Hmm hmm. So for pipes and all, we'll have to see. By the way sir, in the North, they don't do pipes and all. In Pune etc. it is available but", "text_native": "नहीं, शीट कॉइल्स ही सर अपना मेन है। हम्म हम्म। तो पाइप्स वगैरह तो देखना पड़ेगा। वैसे सर नॉर्थ में तो पाइप्स वगैरह करते हैं नहीं। पुणे वगैरह में तो मिल भी जाता है बट" }, { "ucid": "21112178834462311", "idx": 29, "speaker": "customer", "start_s": 108.5, "end_s": 109.0, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178834462311", "idx": 30, "speaker": "agent", "start_s": 109.0, "end_s": 110.8, "text_en": "If you ever have a requirement for sheet coil, then please tell me, sir. Okay?", "text_native": "शीट कॉइल में अगर में कभी आए तो सर बताना। ठीक है?" } ], "steps": [ { "ucid": "21112178834462311", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Uh sir, this is Kartik speaking from JSW One. Uh sir, in your Pioneer Infra, will there be any requirement right now?", "comment": "The agent gave a warm opening, stated his name and company, and asked about requirements without being pushy." }, { "ucid": "21112178834462311", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Uh sir, in your Pioneer Infra, will there be any requirement right now?", "comment": "The agent only verified the company name from the registration data but failed to ask for the customer's name, procurement city, or contact details." }, { "ucid": "21112178834462311", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "No, so do you take coils and make pipes to sell, or do you buy pipes and sell pipes?", "comment": "The agent only asked about the business type and application (Q1-2). None of the other 6 discovery questions were attempted." }, { "ucid": "21112178834462311", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any of the platform's benefits like transparent pricing, Test Certificates, or stockyard availability." }, { "ucid": "21112178834462311", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "If you ever have a requirement for sheet coil, then please tell me, sir. Okay?", "comment": "After the customer stated no current requirement, the agent did not schedule a specific callback date, leaving it open-ended." }, { "ucid": "21112178834462311", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "If you ever have a requirement for sheet coil, then please tell me, sir. Okay?", "comment": "The call did not end with one of the three required outcomes; it was closed with a generic 'call us when you need something'." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [ "rejection" ] }