{ "ucid": "21112178834192341", "call_date": "2026-09-02", "start_time": "2026-09-02 15:08:43", "end_time": "2026-09-02 15:13:04", "duration_sec": 261, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Interested", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9f6a5cf48389f9d6ff79ab05972a2a88.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1260, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834192341__DIA9f6a5cf48389f9d6ff79ab05972a2a88.mp3", "audio_bytes": 745200, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 248.4, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Mr. Arpit, good afternoon. Ronak Mehta speaking from JSW One. (अर्पित जी, गुड आफ्टरनून। रोनक मेहता बात कर रहा हूं JSW One से।)\n[5s] CUSTOMER: Yes ji, yes ji sir. (हां जी, हां जी सर।)\n[6s] AGENT: Yes, sir, is there any requirement for material right now in HR, CR? (जी, सर कुछ रिक्वायरमेंट है अभी मटेरियल में एचआर, सीआर?)\n[8s] CUSTOMER: Absolutely sir, there is a requirement. (बिलकुल सर, रिक्वायरमेंट है जी।)\n[10s] AGENT: Yes, tell me sir. (जी, बताइए सर।)\n[11s] CUSTOMER: What... 40 40 tons, there is a requirement of 40 MT, sir, of 32 mm. (क्या 40 40 tons 40 MT की रिक्वायरमेंट है सर 32 mm की।)\n[14s] AGENT: Of 32 mm. Okay. (32 mm की। Okay.)\n[16s] CUSTOMER: Yes. Yes. (जी। जी।)\n[17s] AGENT: And what dimension, what will be the dimensions? (और क्या डायमेंशन क्या डायमेंशंस रहेंगे?)\n[19s] CUSTOMER: Of its HR? (एचआर के इसके?)\n[20s] AGENT: Sorry?\n[20s] CUSTOMER: What will be the dimensions? (क्या डायमेंशंस रहेंगे?)\n[21s] AGENT: 32 mm.\n[22s] CUSTOMER: In 32 mm, what will be the dimensions of the sheets? (32 mm में शीट्स के क्या डायमेंशंस रहेंगे?)\n[24s] AGENT: I am not getting dimensions, meaning sir? (I am not getting dimensions मतलब सर?)\n[28s] CUSTOMER: What will be its length and width? (लेंथ और विड्थ कितना रहेगा इसका?)\n[30s] AGENT: Your voice is breaking, sir, what are you saying? (आपकी आवाज कट रही है सर, क्या बोल रहे हैं?)\n[32s] CUSTOMER: One minute, okay. (एक मिनट हां।)\n[34s] AGENT: I was asking this, sir, can you hear me now? (मैं ये पूछ रहा था सर, अभी आवाज आ रही है आपको?)\n[36s] CUSTOMER: Yes ji, my every week requirement is almost 40 tons of 32 mm, sir. (हां जी, मेरी every week ऑलमोस्ट 32 mm का 40 ton का रिक्वायरमेंट रहता है सर हमारा।)\n[40s] AGENT: We can sir give you. Where is your location? (We can sir give you. कहां पे आपका लोकेशन?)\n[42s] CUSTOMER: It's in Punjab, ji, district Ludhiana, Doraha station, ji. (पंजाब में है जी, डिस्ट्रिक्ट लुधियाना, दोराहा स्टेशन है जी।)\n[45s] AGENT: Okay.\n[46s] CUSTOMER: It's on a it's on a it's on our Delhi Ludhiana highway.\n[49s] AGENT: I see. (अच्छा।)\n[50s] CUSTOMER: And it's 25 kilometers before Ludhiana. (और लुधियाना से पच्चीस किलोमीटर पहले पड़ता है।)\n[52s] AGENT: Okay, I'll note it. Okay, so sir, what is this used for, I mean, what do you manufacture with the material? (Okay, I'll note it. Okay, so सर ये आपका किस चीज में यूज होता है मतलब मटेरियल में आप क्या मैन्युफैक्चर करते हैं?)\n[56s] CUSTOMER: Our... right now a bridge for the railway's RSP department is being built there, ji. (हमारा हमारा अभी वहां पे एक रेलवे का आरएसपी डिपार्टमेंट का एक ब्रिज बन रहा है जी हमारा।)\n[60s] AGENT: Okay.\n[61s] CUSTOMER: An ROB is being built. We are a contractor of railways so a bridge of ours is being built there, sir. It is required for that. Right now one of our sites is running, our second site is also going to start in Amritsar. So the demand will be doubled in next from coming week, coming month only. (आरओबी बन रहा है। We are a contractor of railways so हमारा वहां पे एक ब्रिज बन रहा है सर। उसके लिए रिक्वायर्ड रहता है जी हमारे को। अभी हमारा एक साइट चल रहा है, हमारा दूसरा साइट अमृतसर में भी स्टार्ट होने वाला है। So the demand will be doubled in next from coming week, coming month only.)\n[70s] AGENT: What I'll do, sir, I'll ping you on WhatsApp. I understood your 40 metric ton requirement in 32 mm, but are these your sheets, what is it, some of its (What I'll do, सर मैं आपको WhatsApp पे पिंग करता हूं। मुझे है ना आपका ये 40 मेट्रिक टन का तो हम समझ में आ गया 32 mm में, बट ये क्या आपकी शीट्स होती है, क्या होता है इसके कुछ)\n[76s] CUSTOMER: No no TMT, TMT bar. (नहीं नहीं टीएमटी, टीएमटी बार।)\n[77s] AGENT: TMT bar, TMT bar. I see, I see, that's it, one minute. TMT bar, okay. And in this (टीएमटी बार, टीएमटी बार। अच्छा अच्छा, वही एक मिनट। टीएमटी बार, okay. और इसमें)\n[80s] CUSTOMER: Yeah.\n[80s] AGENT: Okay, and you only need this one SKU, only 32 mm? (ठीक है, और यही एक ही एसकेयू का ही लगता है 32 mm का ही लगता है आपको?)\n[82s] CUSTOMER: No, 32 is the major major one. Like the rest is 10-20%, some of our 12 will also work, 20 will also work, 25 mm will also work. But it is only 5, 10, 6 mm, 6 tons along with that. The major one will be 32, sir. (नहीं, 32 is the major major one. Like बाकी तो 10-20% कोई हमारा 12 भी चलेगा, 20 भी चलेगा, 25 mm भी चलेगा। लेकिन it is only 5, 10, 6 mm, 6 tons along with that. The major जो होगा वो 32 है सर वो।)\n[90s] AGENT: For now, I will punch this in. You need 40 tons in 32 mm, for now I will punch this in, okay? (अभी के लिए तो मैं ये पंच कर देता हूं। 32 mm में 40 टन आपको चाहिए, अभी तो मैं ये पंच कर देता हूं, ठीक है?)\n[94s] CUSTOMER: Okay ji. (ठीक है जी।)\n[95s] AGENT: In the system. And I will give you its quotation. (सिस्टम में। और आपको मैं इसका कोटेशन दे देता हूं।)\n[97s] CUSTOMER: Already last week I got one phone from JSW One other person, I don't know who was that person.\n[100s] AGENT: Yes yes, in the system, I can see this in the system. (Yes yes, सिस्टम में, सिस्टम में दिख रहा है मुझे ये।)\n[102s] CUSTOMER: Yes, so he told me, ji, you won't get less than 120 tons. I said I will take 120 tons too, but give me the best price. So the price he gave, I am already getting a better price than that from Chandigarh. So, so you, I mean, quantity is not a big deal. I can go to 40, 80 also if I get a good price, then we can shuffle the quantity up and down. We have no problem. (हां, तो उन्होंने मुझे कहा जी 120 टन से कम नहीं मिलेगा। मैंने कहा मैं 120 टन भी ले लूंगा पर मुझे बेस्ट प्राइस दीजिए। तो जो उन्होंने प्राइस दिया उससे बेस्ट प्राइस तो ऑलरेडी मैं ले रहा हूं वहां पे चंडीगढ़ से। तो तो आप मतलब क्वांटिटी is not a big deal. I can go to 40, 80 also अगर मुझे अच्छा प्राइस मिलता है तो हम क्वांटिटी ऊपर नीचे शफल कर सकते हैं। हमें कोई दिक्कत नहीं।)\n[112s] AGENT: How much sir, what was the difference anyway? Because I am also analyzing this in the plant right now. (कितना सर फर्क कितना आया था फिर भी? क्योंकि मुझे ये प्लांट में मैं अभी ये एनालाइज भी कर रहा हूं।)\n[114s] CUSTOMER: It was almost, it was almost 3 rupees difference.\n[117s] AGENT: I know, this is too much. (I know, ये ज्यादा हो गया ये तो।)\n[118s] CUSTOMER: It's way too much, sir. (बहुत ज्यादा हो गया सर ये।)\n[119s] AGENT: Way too much. (बहुत ज्यादा।)\n[120s] CUSTOMER: I mean, already, already if I am inquiring from like directly company JSW One and somebody from a distributor end or somebody, I don't know like he is a distributor or a reseller or whatever. If he is giving giving on a best price, then what's the point of contacting JSW One? I mean, what's the deal with that? From him, from him it should be at least 50 paise less, 1 rupee less. (मतलब ऑलरेडी ऑलरेडी if I am inquiring from like directly company JSW One and somebody from a distributor end or somebody, I don't know like he is a distributor or a reseller or whatever. If he is giving giving on a best price, तो तो फिर JSW One में कांटेक्ट करने का तो कोई समझ ही नहीं, मतलब तो क्या हो गया उसमें? तो उससे उससे कम से कम भी तो 50 पैसे तो कम पड़े, 1 रुपया तो कम पड़े।)\n[129s] AGENT: I understand. At least it should match, at least a better product you will get. (I understand. At least मैच तो होना ही चाहिए, at least a better product you will get.)\n[132s] CUSTOMER: Because what will happen now, sir, is that we have been buying from them for quite some time. We have been buying for almost three months. We, ours started three months ago and in these three months, our billing has almost crossed 2 CR plus with them. So now a trust is there and now whatever whenever we are getting the stock in our yard only, then we are releasing the payment. When we started earlier, we were giving them advance payment. (क्योंकि अब क्या होगा सर, हम ना उनसे काफी देर से ले रहे हैं। ऑलमोस्ट हम तीन महीने से ले रहे हैं। हम हमारा तीन महीने पहले स्टार्ट हुआ था और इस तीन महीने में हमारी ऑलमोस्ट बिलिंग 2 CR प्लस जा चुकी है उनके साथ में। तो now a trust is there and now whatever whenever we are getting the stock in our yard only, then we are releasing the payment. पहले जब स्टार्ट किया था तो हम एडवांस पेमेंट दे रहे थे उनको।)\n[146s] CUSTOMER: Hello?\n[148s] CUSTOMER: Hello?\n[150s] CUSTOMER: Hello?\n[151s] UNKNOWN: The person", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 55, "connected": 1, "audio_notes": "clear: The call appears to drop near the end, followed by a brief IVR prompt.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "55 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You must complete the discovery and verification steps before discussing requirements, as this will equip you to properly handle objections like the price issue the customer raised.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": "TMT bar", "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a railway contractor from Ludhiana, has a recurring requirement for 40 tons of 32mm TMT weekly. The agent identified the requirement but failed to follow the pitch structure, missing most discovery questions. The customer raised a strong price objection from a previous call, which the agent did not handle effectively, and the call ended abruptly without a clear next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Mr. Arpit, good afternoon. Ronak Mehta speaking from JSW One.\", \"comment\": \"The agent opened the call professionally and identified themself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Where is your location?\", \"comment\": \"Agent only asked for the procurement city, missing name/company verification, procurement involvement, and contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 3, \"evidence\": \"so sir, what is this used for, I mean, what do you manufacture with the material?\", \"comment\": \"Agent asked about business application and the customer volunteered their monthly tonnage and a past pricing issue, but the agent did not proactively ask about payment terms, brands, or current JSW buying status.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform benefits like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, sir, is there any requirement for material right now in HR, CR?\", \"comment\": \"The agent successfully identified a current requirement for 40 MT of 32mm TMT and captured the specification.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no clear next step agreed; no quote was confirmed sent, no callback was scheduled, and no walkthrough was booked.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must complete the discovery and verification steps before discussing requirements, as this will equip you to properly handle objections like the price issue the customer raised.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"TMT bar\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"the price he gave, I am already getting a better price than that from Chandigarh... It was almost, it was almost 3 rupees difference.\", \"response\": \"I know, this is too much... At least it should match, at least a better product you will get.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"raised\", \"evidence\": \"we have been buying from them for quite some time... now a trust is there and now whatever whenever we are getting the stock in our yard only, then we are releasing the payment.\", \"response\": \"\"}], \"call_summary\": \"The customer, a railway contractor from Ludhiana, has a recurring requirement for 40 tons of 32mm TMT weekly. The agent identified the requirement but failed to follow the pitch structure, missing most discovery questions. The customer raised a strong price objection from a previous call, which the agent did not handle effectively, and the call ended abruptly without a clear next step.\"}", "error": null, "latency_ms": 36538, "input_tokens": 5214, "output_tokens": 955, "created_at": "2026-09-25 11:49:35", "sentiment": "neutral", "sentiment_score": -0.102, "sentiment_confidence": "high", "pos": 4, "neg": 18, "lex_hits": 18, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.351, "agent_talk_sec": 46.4, "customer_talk_sec": 85.8, "dead_air_sec": 128.8, "longest_monologue_sec": 5.8, "agent_wpm": 320.7, "interruptions": 0, "agent_turns": 25, "customer_turns": 29, "discovery_qs": 11, "words_agent": 248, "words_customer": 501, "monologue_heavy": 0, "turns": [ { "ucid": "21112178834192341", "idx": 0, "speaker": "customer", "start_s": 0.57, "end_s": 1.03, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178834192341", "idx": 1, "speaker": "agent", "start_s": 1.63, "end_s": 4.7, "text_en": "Mr. Arpit, good afternoon. Ronak Mehta speaking from JSW One.", "text_native": "अर्पित जी, गुड आफ्टरनून। रोनक मेहता बात कर रहा हूं JSW One से।" }, { "ucid": "21112178834192341", "idx": 2, "speaker": "customer", "start_s": 5.0, "end_s": 5.79, "text_en": "Yes ji, yes ji sir.", "text_native": "हां जी, हां जी सर।" }, { "ucid": "21112178834192341", "idx": 3, "speaker": "agent", "start_s": 6.1, "end_s": 8.4, "text_en": "Yes, sir, is there any requirement for material right now in HR, CR?", "text_native": "जी, सर कुछ रिक्वायरमेंट है अभी मटेरियल में एचआर, सीआर?" }, { "ucid": "21112178834192341", "idx": 4, "speaker": "customer", "start_s": 8.4, "end_s": 9.6, "text_en": "Absolutely sir, there is a requirement.", "text_native": "बिलकुल सर, रिक्वायरमेंट है जी।" }, { "ucid": "21112178834192341", "idx": 5, "speaker": "agent", "start_s": 10.0, "end_s": 10.6, "text_en": "Yes, tell me sir.", "text_native": "जी, बताइए सर।" }, { "ucid": "21112178834192341", "idx": 6, "speaker": "customer", "start_s": 10.9, "end_s": 13.8, "text_en": "What... 40 40 tons, there is a requirement of 40 MT, sir, of 32 mm.", "text_native": "क्या 40 40 tons 40 MT की रिक्वायरमेंट है सर 32 mm की।" }, { "ucid": "21112178834192341", "idx": 7, "speaker": "agent", "start_s": 14.3, "end_s": 15.6, "text_en": "Of 32 mm. Okay.", "text_native": "32 mm की। Okay." }, { "ucid": "21112178834192341", "idx": 8, "speaker": "customer", "start_s": 15.9, "end_s": 16.4, "text_en": "Yes. Yes.", "text_native": "जी। जी।" }, { "ucid": "21112178834192341", "idx": 9, "speaker": "agent", "start_s": 16.6, "end_s": 18.4, "text_en": "And what dimension, what will be the dimensions?", "text_native": "और क्या डायमेंशन क्या डायमेंशंस रहेंगे?" }, { "ucid": "21112178834192341", "idx": 10, "speaker": "customer", "start_s": 18.9, "end_s": 19.7, "text_en": "Of its HR?", "text_native": "एचआर के इसके?" }, { "ucid": "21112178834192341", "idx": 11, "speaker": "agent", "start_s": 19.8, "end_s": 20.2, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178834192341", "idx": 12, "speaker": "customer", "start_s": 20.2, "end_s": 21.4, "text_en": "What will be the dimensions?", "text_native": "क्या डायमेंशंस रहेंगे?" }, { "ucid": "21112178834192341", "idx": 13, "speaker": "agent", "start_s": 21.4, "end_s": 22.0, "text_en": "32 mm.", "text_native": "32 mm." }, { "ucid": "21112178834192341", "idx": 14, "speaker": "customer", "start_s": 22.0, "end_s": 24.0, "text_en": "In 32 mm, what will be the dimensions of the sheets?", "text_native": "32 mm में शीट्स के क्या डायमेंशंस रहेंगे?" }, { "ucid": "21112178834192341", "idx": 15, "speaker": "agent", "start_s": 24.3, "end_s": 25.9, "text_en": "I am not getting dimensions, meaning sir?", "text_native": "I am not getting dimensions मतलब सर?" }, { "ucid": "21112178834192341", "idx": 16, "speaker": "customer", "start_s": 28.5, "end_s": 30.2, "text_en": "What will be its length and width?", "text_native": "लेंथ और विड्थ कितना रहेगा इसका?" }, { "ucid": "21112178834192341", "idx": 17, "speaker": "agent", "start_s": 30.4, "end_s": 31.9, "text_en": "Your voice is breaking, sir, what are you saying?", "text_native": "आपकी आवाज कट रही है सर, क्या बोल रहे हैं?" }, { "ucid": "21112178834192341", "idx": 18, "speaker": "customer", "start_s": 32.0, "end_s": 32.8, "text_en": "One minute, okay.", "text_native": "एक मिनट हां।" }, { "ucid": "21112178834192341", "idx": 19, "speaker": "agent", "start_s": 33.8, "end_s": 35.5, "text_en": "I was asking this, sir, can you hear me now?", "text_native": "मैं ये पूछ रहा था सर, अभी आवाज आ रही है आपको?" }, { "ucid": "21112178834192341", "idx": 20, "speaker": "customer", "start_s": 35.7, "end_s": 39.8, "text_en": "Yes ji, my every week requirement is almost 40 tons of 32 mm, sir.", "text_native": "हां जी, मेरी every week ऑलमोस्ट 32 mm का 40 ton का रिक्वायरमेंट रहता है सर हमारा।" }, { "ucid": "21112178834192341", "idx": 21, "speaker": "agent", "start_s": 40.0, "end_s": 41.9, "text_en": "We can sir give you. Where is your location?", "text_native": "We can sir give you. कहां पे आपका लोकेशन?" }, { "ucid": "21112178834192341", "idx": 22, "speaker": "customer", "start_s": 42.1, "end_s": 44.7, "text_en": "It's in Punjab, ji, district Ludhiana, Doraha station, ji.", "text_native": "पंजाब में है जी, डिस्ट्रिक्ट लुधियाना, दोराहा स्टेशन है जी।" }, { "ucid": "21112178834192341", "idx": 23, "speaker": "agent", "start_s": 45.1, "end_s": 45.6, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178834192341", "idx": 24, "speaker": "customer", "start_s": 45.8, "end_s": 49.1, "text_en": "It's on a it's on a it's on our Delhi Ludhiana highway.", "text_native": "It's on a it's on a it's on our Delhi Ludhiana highway." }, { "ucid": "21112178834192341", "idx": 25, "speaker": "agent", "start_s": 49.4, "end_s": 49.8, "text_en": "I see.", "text_native": "अच्छा।" }, { "ucid": "21112178834192341", "idx": 26, "speaker": "customer", "start_s": 49.8, "end_s": 51.9, "text_en": "And it's 25 kilometers before Ludhiana.", "text_native": "और लुधियाना से पच्चीस किलोमीटर पहले पड़ता है।" }, { "ucid": "21112178834192341", "idx": 27, "speaker": "agent", "start_s": 52.5, "end_s": 56.4, "text_en": "Okay, I'll note it. Okay, so sir, what is this used for, I mean, what do you manufacture with the material?", "text_native": "Okay, I'll note it. Okay, so सर ये आपका किस चीज में यूज होता है मतलब मटेरियल में आप क्या मैन्युफैक्चर करते हैं?" }, { "ucid": "21112178834192341", "idx": 28, "speaker": "customer", "start_s": 56.4, "end_s": 59.8, "text_en": "Our... right now a bridge for the railway's RSP department is being built there, ji.", "text_native": "हमारा हमारा अभी वहां पे एक रेलवे का आरएसपी डिपार्टमेंट का एक ब्रिज बन रहा है जी हमारा।" }, { "ucid": "21112178834192341", "idx": 29, "speaker": "agent", "start_s": 59.9, "end_s": 60.4, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178834192341", "idx": 30, "speaker": "customer", "start_s": 60.7, "end_s": 69.8, "text_en": "An ROB is being built. We are a contractor of railways so a bridge of ours is being built there, sir. It is required for that. Right now one of our sites is running, our second site is also going to start in Amritsar. So the demand will be doubled in next from coming week, coming month only.", "text_native": "आरओबी बन रहा है। We are a contractor of railways so हमारा वहां पे एक ब्रिज बन रहा है सर। उसके लिए रिक्वायर्ड रहता है जी हमारे को। अभी हमारा एक साइट चल रहा है, हमारा दूसरा साइट अमृतसर में भी स्टार्ट होने वाला है। So the demand will be doubled in next from coming week, coming month only." }, { "ucid": "21112178834192341", "idx": 31, "speaker": "agent", "start_s": 70.0, "end_s": 75.8, "text_en": "What I'll do, sir, I'll ping you on WhatsApp. I understood your 40 metric ton requirement in 32 mm, but are these your sheets, what is it, some of its", "text_native": "What I'll do, सर मैं आपको WhatsApp पे पिंग करता हूं। मुझे है ना आपका ये 40 मेट्रिक टन का तो हम समझ में आ गया 32 mm में, बट ये क्या आपकी शीट्स होती है, क्या होता है इसके कुछ" }, { "ucid": "21112178834192341", "idx": 32, "speaker": "customer", "start_s": 75.8, "end_s": 77.1, "text_en": "No no TMT, TMT bar.", "text_native": "नहीं नहीं टीएमटी, टीएमटी बार।" }, { "ucid": "21112178834192341", "idx": 33, "speaker": "agent", "start_s": 77.1, "end_s": 79.6, "text_en": "TMT bar, TMT bar. I see, I see, that's it, one minute. TMT bar, okay. And in this", "text_native": "टीएमटी बार, टीएमटी बार। अच्छा अच्छा, वही एक मिनट। टीएमटी बार, okay. और इसमें" }, { "ucid": "21112178834192341", "idx": 34, "speaker": "customer", "start_s": 79.6, "end_s": 79.9, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178834192341", "idx": 35, "speaker": "agent", "start_s": 80.2, "end_s": 82.5, "text_en": "Okay, and you only need this one SKU, only 32 mm?", "text_native": "ठीक है, और यही एक ही एसकेयू का ही लगता है 32 mm का ही लगता है आपको?" }, { "ucid": "21112178834192341", "idx": 36, "speaker": "customer", "start_s": 82.5, "end_s": 89.9, "text_en": "No, 32 is the major major one. Like the rest is 10-20%, some of our 12 will also work, 20 will also work, 25 mm will also work. But it is only 5, 10, 6 mm, 6 tons along with that. The major one will be 32, sir.", "text_native": "नहीं, 32 is the major major one. Like बाकी तो 10-20% कोई हमारा 12 भी चलेगा, 20 भी चलेगा, 25 mm भी चलेगा। लेकिन it is only 5, 10, 6 mm, 6 tons along with that. The major जो होगा वो 32 है सर वो।" }, { "ucid": "21112178834192341", "idx": 37, "speaker": "agent", "start_s": 90.3, "end_s": 94.0, "text_en": "For now, I will punch this in. You need 40 tons in 32 mm, for now I will punch this in, okay?", "text_native": "अभी के लिए तो मैं ये पंच कर देता हूं। 32 mm में 40 टन आपको चाहिए, अभी तो मैं ये पंच कर देता हूं, ठीक है?" }, { "ucid": "21112178834192341", "idx": 38, "speaker": "customer", "start_s": 94.2, "end_s": 94.8, "text_en": "Okay ji.", "text_native": "ठीक है जी।" }, { "ucid": "21112178834192341", "idx": 39, "speaker": "agent", "start_s": 95.0, "end_s": 96.9, "text_en": "In the system. And I will give you its quotation.", "text_native": "सिस्टम में। और आपको मैं इसका कोटेशन दे देता हूं।" }, { "ucid": "21112178834192341", "idx": 40, "speaker": "customer", "start_s": 97.0, "end_s": 100.4, "text_en": "Already last week I got one phone from JSW One other person, I don't know who was that person.", "text_native": "Already last week I got one phone from JSW One other person, I don't know who was that person." }, { "ucid": "21112178834192341", "idx": 41, "speaker": "agent", "start_s": 100.4, "end_s": 101.9, "text_en": "Yes yes, in the system, I can see this in the system.", "text_native": "Yes yes, सिस्टम में, सिस्टम में दिख रहा है मुझे ये।" }, { "ucid": "21112178834192341", "idx": 42, "speaker": "customer", "start_s": 102.0, "end_s": 111.4, "text_en": "Yes, so he told me, ji, you won't get less than 120 tons. I said I will take 120 tons too, but give me the best price. So the price he gave, I am already getting a better price than that from Chandigarh. So, so you, I mean, quantity is not a big deal. I can go to 40, 80 also if I get a good price, then we can shuffle the quantity up and down. We have no problem.", "text_native": "हां, तो उन्होंने मुझे कहा जी 120 टन से कम नहीं मिलेगा। मैंने कहा मैं 120 टन भी ले लूंगा पर मुझे बेस्ट प्राइस दीजिए। तो जो उन्होंने प्राइस दिया उससे बेस्ट प्राइस तो ऑलरेडी मैं ले रहा हूं वहां पे चंडीगढ़ से। तो तो आप मतलब क्वांटिटी is not a big deal. I can go to 40, 80 also अगर मुझे अच्छा प्राइस मिलता है तो हम क्वांटिटी ऊपर नीचे शफल कर सकते हैं। हमें कोई दिक्कत नहीं।" }, { "ucid": "21112178834192341", "idx": 43, "speaker": "agent", "start_s": 111.9, "end_s": 114.4, "text_en": "How much sir, what was the difference anyway? Because I am also analyzing this in the plant right now.", "text_native": "कितना सर फर्क कितना आया था फिर भी? क्योंकि मुझे ये प्लांट में मैं अभी ये एनालाइज भी कर रहा हूं।" }, { "ucid": "21112178834192341", "idx": 44, "speaker": "customer", "start_s": 114.4, "end_s": 116.4, "text_en": "It was almost, it was almost 3 rupees difference.", "text_native": "It was almost, it was almost 3 rupees difference." }, { "ucid": "21112178834192341", "idx": 45, "speaker": "agent", "start_s": 116.9, "end_s": 118.1, "text_en": "I know, this is too much.", "text_native": "I know, ये ज्यादा हो गया ये तो।" }, { "ucid": "21112178834192341", "idx": 46, "speaker": "customer", "start_s": 118.1, "end_s": 119.1, "text_en": "It's way too much, sir.", "text_native": "बहुत ज्यादा हो गया सर ये।" }, { "ucid": "21112178834192341", "idx": 47, "speaker": "agent", "start_s": 119.1, "end_s": 119.6, "text_en": "Way too much.", "text_native": "बहुत ज्यादा।" }, { "ucid": "21112178834192341", "idx": 48, "speaker": "customer", "start_s": 119.6, "end_s": 128.8, "text_en": "I mean, already, already if I am inquiring from like directly company JSW One and somebody from a distributor end or somebody, I don't know like he is a distributor or a reseller or whatever. If he is giving giving on a best price, then what's the point of contacting JSW One? I mean, what's the deal with that? From him, from him it should be at least 50 paise less, 1 rupee less.", "text_native": "मतलब ऑलरेडी ऑलरेडी if I am inquiring from like directly company JSW One and somebody from a distributor end or somebody, I don't know like he is a distributor or a reseller or whatever. If he is giving giving on a best price, तो तो फिर JSW One में कांटेक्ट करने का तो कोई समझ ही नहीं, मतलब तो क्या हो गया उसमें? तो उससे उससे कम से कम भी तो 50 पैसे तो कम पड़े, 1 रुपया तो कम पड़े।" }, { "ucid": "21112178834192341", "idx": 49, "speaker": "agent", "start_s": 129.2, "end_s": 131.6, "text_en": "I understand. At least it should match, at least a better product you will get.", "text_native": "I understand. At least मैच तो होना ही चाहिए, at least a better product you will get." }, { "ucid": "21112178834192341", "idx": 50, "speaker": "customer", "start_s": 131.6, "end_s": 144.2, "text_en": "Because what will happen now, sir, is that we have been buying from them for quite some time. We have been buying for almost three months. We, ours started three months ago and in these three months, our billing has almost crossed 2 CR plus with them. So now a trust is there and now whatever whenever we are getting the stock in our yard only, then we are releasing the payment. When we started earlier, we were giving them advance payment.", "text_native": "क्योंकि अब क्या होगा सर, हम ना उनसे काफी देर से ले रहे हैं। ऑलमोस्ट हम तीन महीने से ले रहे हैं। हम हमारा तीन महीने पहले स्टार्ट हुआ था और इस तीन महीने में हमारी ऑलमोस्ट बिलिंग 2 CR प्लस जा चुकी है उनके साथ में। तो now a trust is there and now whatever whenever we are getting the stock in our yard only, then we are releasing the payment. पहले जब स्टार्ट किया था तो हम एडवांस पेमेंट दे रहे थे उनको।" }, { "ucid": "21112178834192341", "idx": 51, "speaker": "customer", "start_s": 146.1, "end_s": 146.7, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178834192341", "idx": 52, "speaker": "customer", "start_s": 148.5, "end_s": 149.0, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178834192341", "idx": 53, "speaker": "customer", "start_s": 149.6, "end_s": 150.1, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178834192341", "idx": 54, "speaker": "unknown", "start_s": 150.9, "end_s": 151.8, "text_en": "The person", "text_native": "The person" } ], "steps": [ { "ucid": "21112178834192341", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Mr. Arpit, good afternoon. Ronak Mehta speaking from JSW One.", "comment": "The agent opened the call professionally and identified themself and the company." }, { "ucid": "21112178834192341", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Where is your location?", "comment": "Agent only asked for the procurement city, missing name/company verification, procurement involvement, and contact details." }, { "ucid": "21112178834192341", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 3, "evidence": "so sir, what is this used for, I mean, what do you manufacture with the material?", "comment": "Agent asked about business application and the customer volunteered their monthly tonnage and a past pricing issue, but the agent did not proactively ask about payment terms, brands, or current JSW buying status." }, { "ucid": "21112178834192341", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any platform benefits like transparent pricing, test certificates, or stockyard availability." }, { "ucid": "21112178834192341", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Yes, sir, is there any requirement for material right now in HR, CR?", "comment": "The agent successfully identified a current requirement for 40 MT of 32mm TMT and captured the specification." }, { "ucid": "21112178834192341", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no clear next step agreed; no quote was confirmed sent, no callback was scheduled, and no walkthrough was booked." } ], "objections": [ { "ucid": "21112178834192341", "obj_type": "price", "state": "mishandled", "evidence": "the price he gave, I am already getting a better price than that from Chandigarh... It was almost, it was almost 3 rupees difference.", "response": "I know, this is too much... At least it should match, at least a better product you will get." }, { "ucid": "21112178834192341", "obj_type": "incumbent_supplier", "state": "raised", "evidence": "we have been buying from them for quite some time... now a trust is there and now whatever whenever we are getting the stock in our yard only, then we are releasing the payment.", "response": "" } ], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }