{
  "ucid": "21112178833811372",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:05:13",
  "end_time": "2026-09-02 14:07:27",
  "duration_sec": 134,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAacb872b44279c77f539d860e29bc0709.mp3",
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  "customer_status": null,
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  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178833811372__DIAacb872b44279c77f539d860e29bc0709.mp3",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 105.624,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Yes sir, tell me.   (हां जी सर बोलो)\n[3s] AGENT: Ambika Agro International?   (अंबिका एग्रो इंटरनेशनल?)\n[5s] CUSTOMER: Yes sir, tell me.   (जी सर बोलिए)\n[6s] AGENT: Uh sir, I was calling from JSW One, Jindal Steel Works Mumbai.   (अह सर JSW One से बात कर रहा था, जिंदल स्टील वर्क्स मुंबई।)\n[9s] CUSTOMER: Yes yes, hello sir.   (हां हां नमस्ते सर।)\n[10s] AGENT: Hello brother. Uh sir, you had actually put in a requirement for structural steel.   (नमस्ते भैया। अह सर आपने एक्चुअली एक रिक्वायरमेंट डाली थी स्ट्रक्चरल स्टील की।)\n[13s] CUSTOMER: Yes, absolutely sir.   (जी बिल्कुल सर।)\n[14s] AGENT: Uh so sir, I needed a little understanding of it. How much quantity do you require in this, sir?   (अह तो सर मुझे थोड़ा ना उसकी अंडरस्टैंडिंग चाहिए थी। आपको इसमें सर कितनी क्वांटिटी रिक्वायर्ड है?)\n[18s] CUSTOMER: Uh, in this, sir, I am actually a project supplier.   (अह इसके अंदर सर एक्चुअली मैं एक प्रोजेक्ट सप्लायर हूं।)\n[21s] AGENT: Yes, yes.   (हां हां।)\n[22s] CUSTOMER: Uh sir, I supply structural hardware and also structural steel within industries.   (अह मैं सर है ना इंडस्ट्रीज के अंदर स्ट्रक्चरल हार्डवेयर और अपना स्ट्रक्चरल स्टील भी सप्लाई करता हूं।)\n[26s] AGENT: Hmm.   (हम्म।)\n[27s] CUSTOMER: I supply in Dholera but I have to make regular purchases from Ahmedabad. And every time, daily, there's a big issue in getting a daily quotation, so I was searching for a new system and in that, I found out about your JSW One app. So that's why I was thinking, let me cross-check the rates of a recent purchase I made.   (मैं धोलेरा में सप्लाई करता हूं बट मेरे को रेगुलर परचेस अहमदाबाद से करना पड़ता है। और हर बार डेली बार डेली कोटेशन लेने के लिए बहुत इशू होता है तो मैंने एक नया सिस्टम सर्च कर रहा था तो उसमें आपका JSW One ऐप करके मेरे को पता चला था। तो इसीलिए मैं सोच रहा था एक बार मैंने जो रीसेंट परचेस किया है उसका क्रॉस चेक कर लेता हूं रेट्स।)\n[39s] AGENT: I understood.   (समझ गया मैं।)\n[40s] CUSTOMER: Yes sir. So that means this one was just a trial.   (जी सर। ताकि मतलब ये ये वाला तो ट्रायल ही था।)\n[42s] AGENT: Yes, yes, no, it's fine. You just need the pricing for comparison.   (हां हां नहीं ठीक है। आपको प्राइसिंग चाहिए कंपैरिजन के लिए खाली।)\n[45s] CUSTOMER: Yes, yes, yes sir. And from next time, whatever orders there are in the future, I will be able to place them directly because what happens every time in steel is that the market opens at 11 o'clock and closes at 4-5 in the evening, but   (जी जी जी सर। और नेक्स्ट टाइम से फ्यूचर में जो भी ऑर्डर्स होंगे मैं वो डायरेक्ट प्लेस कर पाऊंगा क्योंकि हर बार क्या है स्टील में मार्केट ग्यारह बजे ओपन होता है शाम को चार पांच बजे क्लोज हो जाता है लेकिन)\n[52s] AGENT: it closes.   (क्लोज हो जाता है।)\n[52s] CUSTOMER: when I get a requirement, I am not able to give a quotation and due to the delay, I miss the order. This has happened to me once or twice.   (मेरे पास जब रिक्वायरमेंट आता है तो मैं कोटेशन नहीं दे पाता हूं और डिले होने की वजह से मेरे से ऑर्डर मिस हो जाता है। एक दो बार ऐसा हुआ है मेरे साथ।)\n[58s] AGENT: I understood, sir.   (समझ गया सर मैं।)\n[59s] CUSTOMER: Yes, yes sir. So that's why I wanted to get this rate on a trial basis.   (जी जी सर। तो इसलिए मैं एज अ ट्रायल के बेसिस पे ये रेट लेना चाह रहा था।)\n[102s] AGENT: No problem.   (कोई दिक्कत नहीं।)\n[102s] CUSTOMER: Otherwise, I will place the order in the future anyway, sir. I have a regular requirement.   (बाकी मैं फ्यूचर में तो ऑर्डर प्लेस कर ही दूंगा सर। मेरे पास रेगुलर रिक्वायरमेंट रहता है।)\n[106s] AGENT: Done. I'll give it to you, sir. Give me some time, I'll send you the quotation.   (डन। मैं दे देता हूं सर आपको इसका। मुझे थोड़ा टाइम दीजिए मैं आपको कोटेशन भेजता हूं।)\n[110s] CUSTOMER: Okay sir. Thank you so much.   (ओके सर। थैंक यू सो मच।)\n[112s] AGENT: Yeah.   (या।)\n[112s] CUSTOMER: And sir, I wanted to ask   (और सर मैं ये पूछना चाह)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 29,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "29 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "When the customer explains their pain point (e.g., 'delay in getting a quotation'), use that as a trigger to reinforce how our platform solves that exact problem before you commit to sending the price.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a project supplier, explained he placed a trial requirement on the platform to compare JSW One's pricing and speed against his slow, traditional procurement process. The agent listened to the customer's context and agreed to send the requested quotation for comparison. The call ended with a commitment to provide a price, with the customer expressing intent for future business if the trial is successful.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, you had actually put in a requirement for structural steel.\", \"comment\": \"The agent correctly referenced the customer's action on the platform at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only asked for quantity and did not attempt to revalidate any other details like grade, dimensions, or location.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions; the customer volunteered all the context about their business and motivation unprompted.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Give me some time, I'll send you the quotation.\", \"comment\": \"The agent committed to sending the price and stated a timeline, which is what the customer wanted.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Done. I'll give it to you, sir. Give me some time, I'll send you the quotation.\", \"comment\": \"The agent did not re-pitch the portfolio and moved directly to fulfilling the customer's request for a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer explains their pain point (e.g., 'delay in getting a quotation'), use that as a trigger to reinforce how our platform solves that exact problem before you commit to sending the price.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a project supplier, explained he placed a trial requirement on the platform to compare JSW One's pricing and speed against his slow, traditional procurement process. The agent listened to the customer's context and agreed to send the requested quotation for comparison. The call ended with a commitment to provide a price, with the customer expressing intent for future business if the trial is successful.\"}",
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  "input_tokens": 3792,
  "output_tokens": 708,
  "created_at": "2026-09-25 11:51:18",
  "sentiment": "positive",
  "sentiment_score": 0.177,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 2,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
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  "customer_talk_sec": 83.8,
  "dead_air_sec": 29.9,
  "longest_monologue_sec": 3.7,
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    {
      "ucid": "21112178833811372",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.59,
      "end_s": 1.09,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178833811372",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 2.0,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178833811372",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.39,
      "end_s": 3.09,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां जी सर बोलो"
    },
    {
      "ucid": "21112178833811372",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.39,
      "end_s": 4.59,
      "text_en": "Ambika Agro International?",
      "text_native": "अंबिका एग्रो इंटरनेशनल?"
    },
    {
      "ucid": "21112178833811372",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.89,
      "end_s": 5.59,
      "text_en": "Yes sir, tell me.",
      "text_native": "जी सर बोलिए"
    },
    {
      "ucid": "21112178833811372",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.89,
      "end_s": 8.59,
      "text_en": "Uh sir, I was calling from JSW One, Jindal Steel Works Mumbai.",
      "text_native": "अह सर JSW One से बात कर रहा था, जिंदल स्टील वर्क्स मुंबई।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.89,
      "end_s": 9.89,
      "text_en": "Yes yes, hello sir.",
      "text_native": "हां हां नमस्ते सर।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.09,
      "end_s": 13.09,
      "text_en": "Hello brother. Uh sir, you had actually put in a requirement for structural steel.",
      "text_native": "नमस्ते भैया। अह सर आपने एक्चुअली एक रिक्वायरमेंट डाली थी स्ट्रक्चरल स्टील की।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.29,
      "end_s": 13.89,
      "text_en": "Yes, absolutely sir.",
      "text_native": "जी बिल्कुल सर।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.29,
      "end_s": 17.59,
      "text_en": "Uh so sir, I needed a little understanding of it. How much quantity do you require in this, sir?",
      "text_native": "अह तो सर मुझे थोड़ा ना उसकी अंडरस्टैंडिंग चाहिए थी। आपको इसमें सर कितनी क्वांटिटी रिक्वायर्ड है?"
    },
    {
      "ucid": "21112178833811372",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.09,
      "end_s": 20.59,
      "text_en": "Uh, in this, sir, I am actually a project supplier.",
      "text_native": "अह इसके अंदर सर एक्चुअली मैं एक प्रोजेक्ट सप्लायर हूं।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.89,
      "end_s": 21.29,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.59,
      "end_s": 25.59,
      "text_en": "Uh sir, I supply structural hardware and also structural steel within industries.",
      "text_native": "अह मैं सर है ना इंडस्ट्रीज के अंदर स्ट्रक्चरल हार्डवेयर और अपना स्ट्रक्चरल स्टील भी सप्लाई करता हूं।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.89,
      "end_s": 26.29,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.59,
      "end_s": 38.59,
      "text_en": "I supply in Dholera but I have to make regular purchases from Ahmedabad. And every time, daily, there's a big issue in getting a daily quotation, so I was searching for a new system and in that, I found out about your JSW One app. So that's why I was thinking, let me cross-check the rates of a recent purchase I made.",
      "text_native": "मैं धोलेरा में सप्लाई करता हूं बट मेरे को रेगुलर परचेस अहमदाबाद से करना पड़ता है। और हर बार डेली बार डेली कोटेशन लेने के लिए बहुत इशू होता है तो मैंने एक नया सिस्टम सर्च कर रहा था तो उसमें आपका JSW One ऐप करके मेरे को पता चला था। तो इसीलिए मैं सोच रहा था एक बार मैंने जो रीसेंट परचेस किया है उसका क्रॉस चेक कर लेता हूं रेट्स।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.89,
      "end_s": 39.59,
      "text_en": "I understood.",
      "text_native": "समझ गया मैं।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 16,
      "speaker": "customer",
      "start_s": 40.09,
      "end_s": 41.89,
      "text_en": "Yes sir. So that means this one was just a trial.",
      "text_native": "जी सर। ताकि मतलब ये ये वाला तो ट्रायल ही था।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 17,
      "speaker": "agent",
      "start_s": 42.09,
      "end_s": 44.59,
      "text_en": "Yes, yes, no, it's fine. You just need the pricing for comparison.",
      "text_native": "हां हां नहीं ठीक है। आपको प्राइसिंग चाहिए कंपैरिजन के लिए खाली।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 18,
      "speaker": "customer",
      "start_s": 44.89,
      "end_s": 51.59,
      "text_en": "Yes, yes, yes sir. And from next time, whatever orders there are in the future, I will be able to place them directly because what happens every time in steel is that the market opens at 11 o'clock and closes at 4-5 in the evening, but",
      "text_native": "जी जी जी सर। और नेक्स्ट टाइम से फ्यूचर में जो भी ऑर्डर्स होंगे मैं वो डायरेक्ट प्लेस कर पाऊंगा क्योंकि हर बार क्या है स्टील में मार्केट ग्यारह बजे ओपन होता है शाम को चार पांच बजे क्लोज हो जाता है लेकिन"
    },
    {
      "ucid": "21112178833811372",
      "idx": 19,
      "speaker": "agent",
      "start_s": 51.69,
      "end_s": 52.29,
      "text_en": "it closes.",
      "text_native": "क्लोज हो जाता है।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 20,
      "speaker": "customer",
      "start_s": 52.39,
      "end_s": 57.59,
      "text_en": "when I get a requirement, I am not able to give a quotation and due to the delay, I miss the order. This has happened to me once or twice.",
      "text_native": "मेरे पास जब रिक्वायरमेंट आता है तो मैं कोटेशन नहीं दे पाता हूं और डिले होने की वजह से मेरे से ऑर्डर मिस हो जाता है। एक दो बार ऐसा हुआ है मेरे साथ।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 21,
      "speaker": "agent",
      "start_s": 57.89,
      "end_s": 58.59,
      "text_en": "I understood, sir.",
      "text_native": "समझ गया सर मैं।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 22,
      "speaker": "customer",
      "start_s": 58.89,
      "end_s": 101.59,
      "text_en": "Yes, yes sir. So that's why I wanted to get this rate on a trial basis.",
      "text_native": "जी जी सर। तो इसलिए मैं एज अ ट्रायल के बेसिस पे ये रेट लेना चाह रहा था।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 23,
      "speaker": "agent",
      "start_s": 101.89,
      "end_s": 102.29,
      "text_en": "No problem.",
      "text_native": "कोई दिक्कत नहीं।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 24,
      "speaker": "customer",
      "start_s": 102.39,
      "end_s": 105.59,
      "text_en": "Otherwise, I will place the order in the future anyway, sir. I have a regular requirement.",
      "text_native": "बाकी मैं फ्यूचर में तो ऑर्डर प्लेस कर ही दूंगा सर। मेरे पास रेगुलर रिक्वायरमेंट रहता है।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 25,
      "speaker": "agent",
      "start_s": 105.89,
      "end_s": 109.59,
      "text_en": "Done. I'll give it to you, sir. Give me some time, I'll send you the quotation.",
      "text_native": "डन। मैं दे देता हूं सर आपको इसका। मुझे थोड़ा टाइम दीजिए मैं आपको कोटेशन भेजता हूं।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 26,
      "speaker": "customer",
      "start_s": 109.89,
      "end_s": 111.09,
      "text_en": "Okay sir. Thank you so much.",
      "text_native": "ओके सर। थैंक यू सो मच।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 27,
      "speaker": "agent",
      "start_s": 111.59,
      "end_s": 111.89,
      "text_en": "Yeah.",
      "text_native": "या।"
    },
    {
      "ucid": "21112178833811372",
      "idx": 28,
      "speaker": "customer",
      "start_s": 112.09,
      "end_s": 113.09,
      "text_en": "And sir, I wanted to ask",
      "text_native": "और सर मैं ये पूछना चाह"
    }
  ],
  "steps": [
    {
      "ucid": "21112178833811372",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, you had actually put in a requirement for structural steel.",
      "comment": "The agent correctly referenced the customer's action on the platform at the start of the call."
    },
    {
      "ucid": "21112178833811372",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only asked for quantity and did not attempt to revalidate any other details like grade, dimensions, or location."
    },
    {
      "ucid": "21112178833811372",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions; the customer volunteered all the context about their business and motivation unprompted."
    },
    {
      "ucid": "21112178833811372",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Give me some time, I'll send you the quotation.",
      "comment": "The agent committed to sending the price and stated a timeline, which is what the customer wanted."
    },
    {
      "ucid": "21112178833811372",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Done. I'll give it to you, sir. Give me some time, I'll send you the quotation.",
      "comment": "The agent did not re-pitch the portfolio and moved directly to fulfilling the customer's request for a quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}