{
  "ucid": "21112178832520231",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 10:30:02",
  "end_time": "2026-09-02 10:36:40",
  "duration_sec": 398,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Interested",
  "agent": "Ronak Mehta",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
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  "english_text": "[0s] AGENT: Hello, I am calling from the JSW One platform   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું)\n[4s] CUSTOMER: Hello?\n[5s] AGENT: Hello?\n[6s] AGENT: Yes.   (हां।)\n[6s] AGENT: Yes, this is Rohan calling from JSW One. Good morning, sir. Are you planning anything for HR material, CR material?   (जी, रोहन से बात कर रहा हूं JSW One से। Good morning, sir. कुछ भी प्लान कर रहे है क्या HR material, CR material में कुछ?)\n[11s] CUSTOMER: No, I wasn't planning. I was looking, I mean, someone told me that in JSW material, you get rates for CR, what is available. So for me, we work with this, we work with sheets, roofing sheets. So I was looking at coil.   (नहीं, प्लान नहीं कर रहा था। मैं देख रहा था, मतलब मेरे को किसी ने कहा था कि JSW material में आपका CR का rates वगेरा आता है, क्या मिलता है। तो मेरे को, हम इसका काम करते हैं, sheets का काम करते हैं, roofing sheets का। तो हम देख रहा था coil में)\n[18s] AGENT: So do you do a PPGL kind of thing or do normal CR sheets also work for you?   (तो PPGL kind of करते हैं या normal CR sheets भी चल जाती है आपको?)\n[21s] CUSTOMER: It comes in your corrugated sheets, right? So probably CR is used in that.   (आपका corrugated sheets में आता है ना, तो उसमें शायद CR ही use होता है।)\n[24s] AGENT: Yes, yes. Okay. In that, GI, GP, GTL also come, the PPGL type also comes, the colored one also comes. So do you want the colored one or without, how do you want it? Some   (हां हां। Okay। उसमें GI, GP, GTL भी आती है, PPGL वाली भी आती है, color वाली भी आती है। तो आपको color वाला चाहिए या without, कैसा चाहिए आपको? कुछ)\n[29s] CUSTOMER: Without color.\n[30s] AGENT: So which one in CR material for you, right?   (तो कौनसा CR material में ना आपको?)\n[31s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[32s] AGENT: Which CR? One, two? Which one do you want? Any specific grade?   (CR कौनसा? One, two? कौनसा चाहिए आपको? कोई grade specific?)\n[34s] CUSTOMER: No, actually I will have to find out how it is procured. We haven't bought CR coil directly. We have been buying the finished product all this while.   (नहीं, actually हमको खबर करना पड़ेगा किस हिसाब से लिया जाता है ये। हम CR में direct coil खरीदा नहीं है। हम finished product खरीद रहा था इतना दिन से।)\n[38s] AGENT: We, we also give you sheets. Okay? Profiling sheets, cut to size or if you want sheets, coil, we can provide and give you both.   (हम आपको, हम आपको sheets भी देते हैं। Okay? Profiling sheets, cut करके या sheets देना है, coil, दोनों भी आपको provide करके हम दे सकते हैं आपको।)\n[43s] CUSTOMER: Oh, so you will give it via a distributor, right?   (Oh, तो आप via distributor ही देंगे ना?)\n[45s] AGENT: Yes?   (हां?)\n[45s] CUSTOMER: Whatever you give, you will give it via a distributor, right, if you give sheets etc.?   (आप जो देंगे वो तो via distributor देंगे ना अगर आप sheets वगेरा देंगे तो?)\n[48s] AGENT: No, we are from JSW directly. You will get it directly, you will get it from JSW.   (नहीं, we are from JSW directly। आपको directly मिलेगा, आपको JSW से मिलेगा आपको।)\n[51s] CUSTOMER: Hmm, please confirm once.   (हम्म, आप एक बार confirm कीजिए।)\n[52s] AGENT: What is your, what, what is your requirement in tons?   (आपको कितना, आपको, आपको कितना ton का requirement है?)\n[54s] CUSTOMER: We will create a base. Right now I haven't figured out my requirement. Actually, I'll have to see by how many tons it comes. Does the coil come in four tons?   (हम base बनाएगा। अभी तो हम अपना requirement निकाला नहीं। Actually कितना ton के हिसाब से आता है पहले वो देखना पड़ेगा। चार ton के हिसाब से coil आता है?)\n[58s] AGENT: Yes. The coil probably comes in four tons.   (हां। Four ton के हिसाब से coil आता है शायद।)\n[59s] CUSTOMER: How much does it come in?   (कितने हिसाब से आता है?)\n[60s] AGENT: It comes between three to five tons, the CR coil. Three tons minimum. Yes.   (Three to five tons के बीच में आता है coil CR का। Three ton minimum. Yes.)\n[62s] CUSTOMER: Yes, so three, so you can consider four as our MOQ, our minimum.   (हां, तो तीन, तो चार तो आप समझ लीजिए हमारा MOQ ही है वो minimum हमारा।)\n[65s] AGENT: How much for one coil?   (एक coil का कितना?)\n[66s] CUSTOMER: What?   (क्या?)\n[67s] AGENT: Four tons is your what? MOQ?   (चार ton आपका क्या है? MOQ?)\n[68s] CUSTOMER: Yes. Minimum order quantity, right?   (Yes. Minimum order quantity ना?)\n[69s] AGENT: So your   (तो आपका)\n[69s] CUSTOMER: Yes. Yes, yes, yes. So no, if we take the coil, then we'll need five-six coils, ten coils. In one truck, approximately 30 tons, 35 tons.   (Yes. हां हां हां। तो नहीं, तो coil तो लेने से तो फिर पांच-छह coil, दस coil तो लगना ही पड़ेगा। एक गाड़ी में लगभग 30 ton, 35 ton)\n[74s] AGENT: Understood. Yes, yes, sir.\n[75s] CUSTOMER: Yes, so in one truck 30 tons, 35 tons. Now it's about the sizes, that width of the coil that comes.   (हां, तो एक गाड़ी में 30 ton, 35 ton। अब हमको sizes का बात है कि आपका वो width जो आता है ना coil का)\n[78s] AGENT: The one that comes in 1250, the one that comes in 1500, it comes like that, sir.   (जो 1250 की आती है, 1500 की आती है, वैसी आती है सर।)\n[81s] CUSTOMER: Yes, so that width, here for us, like, uh, what is written in the finished product is 800 and 910. So that 800, 910, from which width it is cut to be made, I will have to ask the processing department. Then I will get an idea about the coil. For now   (हां, तो वो width हमारा यहां पे जैसे, अह, जो इसमें finished product में लिखा हुआ आता है वो 800 और 910 लिखा हुआ आता है। तो वो 800, 910 अब किस width से cut के बनता है, वो हमको processing से पूछना पड़ेगा। तब हमको coil का idea होगा। हम फिलहाल)\n[88s] AGENT: Once you confirm that, understood, understood. Once you confirm that and tell me, then what I'll do is, if there's any non-standard width, the standard is 1250 and 1500. We also deal in non-standard. I just have to check once with the back-end team if that same product is available or not.   (एक बार वो आप confirm करके, understood, understood. आप वो एक बार confirm करके मुझे बता देंगे ना, तो क्या फिर मैं अगर कुछ non-standard width तो 1250 और 1500 है। Non-standard में भी हम deal करते हैं। मुझे खाली एक बार check करना पड़ता है वो back-end team से कि available है कि नहीं वही product.)\n[97s] CUSTOMER: Now, for example, thickness, how do you provide the thickness?   (अभी जैसे thickness, आप लोग thickness कैसे देते हैं?)\n[99s] AGENT: Whatever thickness you require, we will provide it to you.   (आपको thickness जो रहेगा हम आपको provide करके दे देंगे।)\n[101s] CUSTOMER: From 0.4, any thickness you say, we can get it in that thickness, right?   (वो 0.4 से कोई भी thickness आप बोले वो thickness पे हमको मिल जाएगा ना?)\n[103s] AGENT: Yes, 0.8, 1, like that.   (Yes, 0.8, 1, वैसे।)\n[105s] CUSTOMER: Yes, okay, okay, fine. We will, if you can, then to us   (हां, okay, okay, ठीक है। हम आपको अगर आप हो सके तो हमको)\n[107s] AGENT: Yours, yours is this one, right, Pragati Enterprises, right?   (आपका, आपका यही है ना, Pragati Enterprises ही है ना आपका?)\n[108s] CUSTOMER: Yes, Pragati Enterprises, Sanjay Hardware, I have two firms. We started this roofing sheets etc. work recently. We already do TMT etc. wholesale.   (हां, Pragati Enterprises, Sanjay Hardware, दो firm है मेरा। हम लोग नया से ही इसका roofing sheets वगेरा का काम किए। TMT वगेरा का तो करता ही है wholesale.)\n[113s] AGENT: We do it, right? We deal in TMT. There are sheets, coils, PPGL, HR, CR.   (हम करते हैं ना TMT, TMT में deal करते हैं। Sheets है, coils है, PPGL है, HR, CR.)\n[116s] CUSTOMER: I am aware, but for TMT here, your Durgapur one is more popular. For branded material, there isn't as such a requirement. Meaning, if someone comes for a site, we pick it up and give it, like   (ध्यान है हमको, लेकिन TMT यहां पे आपका दुर्गापुर का mainly ज्यादा वो चलता है। Branded वाला माल का तो ऐसे, as such requirement नहीं रहता है। मतलब कोई अगर site पे आता है तो हम लोग उठा के दे देते हैं जैसे)\n[121s] AGENT: Mostly they use secondary, Kali's, Gallant, all that.   (ज्यादातर secondary use करते हैं, कली का, Gallant है, ये सब।)\n[123s] CUSTOMER: Yes yes yes.   (हां हां हां।)\n[124s] AGENT: Where is your location? Nalbari.   (आपका कहां पर है ये location? Nalbari.)\n[126s] CUSTOMER: Nalbari.\n[126s] AGENT: Where is this located?   (कहां पे आया ये?)\n[127s] CUSTOMER: This would be, you from Guwahati, so you would know Guwahati, the main city.   (ये हो गया आपका, आप Guwahati से, तो आप जानते ही है Guwahati main city जो है।)\n[129s] AGENT: Okay, okay, Guwahati, it's on the Assam side. Okay.   (Okay, okay, Guwahati, Assam side है ये। Okay.)\n[131s] CUSTOMER: Yes yes, Assam, it's on the Assam side.   (हां हां, Assam, Assam side पे आपका है ये।)\n[133s] AGENT: Right now, I am working on a deal on the Assam side. Where is it? It's an unknown location, a new location. So there, for PPGL products, we are currently in talks for about 40-50 tons.   (अभी एक, अभी एक deal कर ही रहा हूं Assam के side पे। कहां पर है ये? Unknown location, new location ही है। तो वहां पे PPGL products के लिए अभी हम बात चल रहा है हमारा अभी 40-50 ton का।)\n[139s] CUSTOMER: For coloring?   (Coloring का?)\n[140s] AGENT: Correct, colored roofs. Yes, yes, yes.\n[142s] CUSTOMER: Okay. But for example, here there is already a very big distributor, a party called Surender Steel. He is the North East distributor for JSW.   (Okay. लेकिन आपका जैसे मान लीजिए यहां पे already बहुत बड़ा distributor है, Surender Steel बोल के एक party है। वो North East का distributor है JSW का।)\n[146s] AGENT: Yes, yes.   (हां हां।)\n[147s] CUSTOMER: No, there are distributors. We have many distributors.   (नहीं, distributors तो है ही। Distributors तो है ही हमारे बहुत सारे।)\n[149s] AGENT: He is the sole distributor.   (वो sole distributor है।)\n[150s] CUSTOMER: Okay.\n[151s] AGENT: So if he is the sole distributor, you won't be able to cross him and give it to us, right?   (तो वो sole distributor है तो आप उनको cross करके थोड़ी दे पाएंगे हमको, हां?)\n[153s] CUSTOMER: No, how it works is, sir, look. The pricing remains almost the same. Okay? Now it's your decision if you want to connect with us directly because you will have an extra upper-hand vendor. Okay? If you ever need extra material, and they don't have it, then you will have a relation with us, so you can get the product, right? Hmm? So generally, all the distributors, like traders, manufacturing units, they also have distributor vendors. They connect with us and also take material from us. Suppose if 50 tons of material is needed, they take 20 from him, 25 from us, 30 from us, they mix it like that.   (नहीं, कैसे होता है सर, देखिए। Pricing लगभग same ही रहता है। Okay? अभी आपका decision रहता है कि direct हमसे जुड़ना चाहते हैं because आपके पास एक extra upper hand vendor भी रहेगा। Okay? आपको कभी माल की जरूरत पड़ेगी extra, कभी उनके पास नहीं रहा तो आपके हमारे पास एक relation रहेगा तो you can get the product ना? Hmm? तो generally जितने भी distributors हैं, like traders हो गए, manufacturing units हो गए, उनके पास भी distributor vendors है ही। वो हमारे साथ भी जुड़ के भी हमारे साथ भी माल लेते ही हैं। मान लो अगर 50 ton का माल चाहिए, तो 20 उससे लिया, 25 हमसे लिया, 30 हमसे लिया, वैसा mix करते हैं वो लोग भी।)\n[173s] AGENT: Okay, okay.\n[173s] CUSTOMER: And there's a guarantee of one thing, that the product you get from us will be JSW material, which is priority-wise, you will get JSW product only, not mixed. What outsiders do is, they mix things up and give it to you at a lower price, it could be a mixed product. Don't know what happens in that then. Such things are there, they are coming to notice.   (और एक चीज की guarantee होती है कि like हमारे साथ जो product मिलेगा वो आपको JSW माल जो priority wise है, JSW product ही मिलेगा, mix नहीं मिलेगा। बाहर वाले क्या करते हैं, mix-fix करके भी आपको price कम में करके दे देते हैं, mix product हो सकता है। पता नहीं क्या होता है फिर उसमें। वैसा चीजें हैं, notice में आ रही है वैसे।)\n[184s] AGENT: So if we take directly from you, then you will only be able to give us coil, you won't be able to give us finished goods, right?   (तो अगर आपसे हम लेता है direct, तो ये आप हमको तो coil ही दे पाएंगे, हमको finished good थोड़ी दे पाएंगे?)\n[187s] CUSTOMER: We can give you coil, sheets, sir.   (हम आपको coil, sheets दे सकते हैं सर।)\n[189s] AGENT: You can give coil, sheets, right? Then it will come by train in your rate, right?   (Coil, sheets दे सकते हो ना? वो आपका तो rate में train ना आएगा फिर?)\n[191s] CUSTOMER: Yes?   (हां?)\n[192s] AGENT: It won't be loaded in a truck.   (Truck में तो load होगा नहीं वो।)\n[193s] CUSTOMER: No, depending on your requirement in tons, I will talk accordingly further.   (नहीं, आपका कितना ton का requirement है उस हिसाब से मैं वैसे बात कर लूंगा आगे।)\n[195s] AGENT: Okay, fine. I will confirm and let you know, okay?   (Okay, ठीक है। मैं आपको confirm करके बताता हूं, ठीक है?)\n[197s] CUSTOMER: You, tell me, I will ping you on WhatsApp and keep it. Okay?   (आप ना, मुझे बताइए, मैं आपको ना WhatsApp पे ping करके रखता हूं। ठीक है?)\n[200s] AGENT: Okay.   (ठीक है।)\n[200s] CUSTOMER: By when are you planning to have a requirement? So I will then accordingly   (मुझे अभी आपको requirement कब तक आने का plan है वैसे? तो मैं वैसे फिर आपको)\n[203s] AGENT: Not right now, sir, give me a month, I will tell you in a month.   (अभी तो नहीं है सर, महीना भर दे दीजिए, महीना भर में हम आपको बताते हैं।)\n[205s] CUSTOMER: Oh, okay sir. Okay sir.   (अच्छा, ठीक है सर। Okay sir.)\n[206s] AGENT: Okay.\n[207s] CUSTOMER: Sure.\n[208s] AGENT: Hello?",
  "language": "Hindi",
  "languages": "[\"Gujarati\", \"Hindi\", \"English\"]",
  "turn_count": 81,
  "connected": 1,
  "audio_notes": "clear: The call begins with a pre-recorded message in Gujarati before the live conversation in Hindi/English starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "81 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When the customer says 'call me in a month,' you must lock in a specific date like 'Great, I'll call you on June 26th to follow up.' A vague timeline is not an actionable next step.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "Customer needs a non-standard width (800/910mm) which the agent needs to check for availability with the backend team. Standard is 1250/1500mm.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, who recently started a roofing sheet business, was exploring direct purchase of CR coils. He was unsure of the exact coil width needed. The agent handled an objection about an existing sole distributor by positioning JSW One as a valuable secondary supplier. However, the call ended weakly, with the agent accepting a vague 'call in a month' from the customer instead of setting a firm follow-up date.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[6s] AGENT: Yes, this is Rohan calling from JSW One. Good morning, sir. Are you planning anything for HR material, CR material?\", \"comment\": \"The agent introduced himself and the company before getting to the purpose of the call; it was direct but not a hard-sell opener.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"[107s] AGENT: Yours, yours is this one, right, Pragati Enterprises, right? ... [124s] AGENT: Where is your location? Nalbari.\", \"comment\": \"Agent confirmed company name and procurement city, and the conversation confirmed the contact's involvement, but failed to ask for the best contact number/email.\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"[52s] AGENT: What is your, what, what is your requirement in tons? ... [69s] CUSTOMER: In one truck, approximately 30 tons, 35 tons.\", \"comment\": \"Agent covered business application (roofing sheets) and monthly tonnage, but missed key questions on payment terms, JSW share of wallet, and reasons for not buying direct previously.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"evidence\": \"[48s] AGENT: No, we are from JSW directly. You will get it directly, you will get it from JSW.\", \"comment\": \"The agent clearly explained the direct-from-JSW supply model in response to the customer's question about distributors, which was the key point of confusion.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[203s] CUSTOMER: Not right now, sir, give me a month, I will tell you in a month.\", \"comment\": \"The customer gave a vague timeline of 'in a month' and the agent did not press for a specific callback date, leaving the next step undefined.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[205s] AGENT: Oh, okay sir. Okay sir.\", \"comment\": \"The call ended without a quote, a scheduled walkthrough, or a specific, confirmed callback date being set by the agent.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When the customer says 'call me in a month,' you must lock in a specific date like 'Great, I'll call you on June 26th to follow up.' A vague timeline is not an actionable next step.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"Customer needs a non-standard width (800/910mm) which the agent needs to check for availability with the backend team. Standard is 1250/1500mm.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"[142s] CUSTOMER: here there is already a very big distributor, a party called Surender Steel. He is the North East distributor for JSW.\", \"response\": \"[153s] AGENT: ...your decision रहता है कि direct हमसे जुड़ना चाहते हैं because आपके पास एक extra upper hand vendor भी रहेगा। Okay? आपको कभी माल की जरूरत पड़ेगी extra, कभी उनके पास नहीं रहा तो आपके हमारे पास एक relation रहेगा तो you can get the product ना?\"}], \"call_summary\": \"The customer, who recently started a roofing sheet business, was exploring direct purchase of CR coils. He was unsure of the exact coil width needed. The agent handled an objection about an existing sole distributor by positioning JSW One as a valuable secondary supplier. However, the call ended weakly, with the agent accepting a vague 'call in a month' from the customer instead of setting a firm follow-up date.\"}",
  "error": null,
  "latency_ms": 45296,
  "input_tokens": 6662,
  "output_tokens": 1144,
  "created_at": "2026-09-25 11:51:45",
  "sentiment": "positive",
  "sentiment_score": 0.532,
  "sentiment_confidence": "high",
  "pos": 22,
  "neg": 8,
  "lex_hits": 40,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.431,
  "agent_talk_sec": 85.3,
  "customer_talk_sec": 112.5,
  "dead_air_sec": 200.2,
  "longest_monologue_sec": 8.6,
  "agent_wpm": 341.1,
  "interruptions": 0,
  "agent_turns": 42,
  "customer_turns": 39,
  "discovery_qs": 26,
  "words_agent": 485,
  "words_customer": 668,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178832520231",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "Hello, I am calling from the JSW One platform",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું"
    },
    {
      "ucid": "21112178832520231",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.23,
      "end_s": 4.8,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 5.6,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 6.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.04,
      "end_s": 10.8,
      "text_en": "Yes, this is Rohan calling from JSW One. Good morning, sir. Are you planning anything for HR material, CR material?",
      "text_native": "जी, रोहन से बात कर रहा हूं JSW One से। Good morning, sir. कुछ भी प्लान कर रहे है क्या HR material, CR material में कुछ?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.9,
      "end_s": 18.2,
      "text_en": "No, I wasn't planning. I was looking, I mean, someone told me that in JSW material, you get rates for CR, what is available. So for me, we work with this, we work with sheets, roofing sheets. So I was looking at coil.",
      "text_native": "नहीं, प्लान नहीं कर रहा था। मैं देख रहा था, मतलब मेरे को किसी ने कहा था कि JSW material में आपका CR का rates वगेरा आता है, क्या मिलता है। तो मेरे को, हम इसका काम करते हैं, sheets का काम करते हैं, roofing sheets का। तो हम देख रहा था coil में"
    },
    {
      "ucid": "21112178832520231",
      "idx": 6,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 20.8,
      "text_en": "So do you do a PPGL kind of thing or do normal CR sheets also work for you?",
      "text_native": "तो PPGL kind of करते हैं या normal CR sheets भी चल जाती है आपको?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 7,
      "speaker": "customer",
      "start_s": 21.1,
      "end_s": 23.4,
      "text_en": "It comes in your corrugated sheets, right? So probably CR is used in that.",
      "text_native": "आपका corrugated sheets में आता है ना, तो उसमें शायद CR ही use होता है।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 8,
      "speaker": "agent",
      "start_s": 23.6,
      "end_s": 28.8,
      "text_en": "Yes, yes. Okay. In that, GI, GP, GTL also come, the PPGL type also comes, the colored one also comes. So do you want the colored one or without, how do you want it? Some",
      "text_native": "हां हां। Okay। उसमें GI, GP, GTL भी आती है, PPGL वाली भी आती है, color वाली भी आती है। तो आपको color वाला चाहिए या without, कैसा चाहिए आपको? कुछ"
    },
    {
      "ucid": "21112178832520231",
      "idx": 9,
      "speaker": "customer",
      "start_s": 28.8,
      "end_s": 29.5,
      "text_en": "Without color.",
      "text_native": "Without color."
    },
    {
      "ucid": "21112178832520231",
      "idx": 10,
      "speaker": "agent",
      "start_s": 29.7,
      "end_s": 30.8,
      "text_en": "So which one in CR material for you, right?",
      "text_native": "तो कौनसा CR material में ना आपको?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 11,
      "speaker": "customer",
      "start_s": 31.0,
      "end_s": 31.4,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 12,
      "speaker": "agent",
      "start_s": 31.6,
      "end_s": 33.8,
      "text_en": "Which CR? One, two? Which one do you want? Any specific grade?",
      "text_native": "CR कौनसा? One, two? कौनसा चाहिए आपको? कोई grade specific?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 13,
      "speaker": "customer",
      "start_s": 34.1,
      "end_s": 38.2,
      "text_en": "No, actually I will have to find out how it is procured. We haven't bought CR coil directly. We have been buying the finished product all this while.",
      "text_native": "नहीं, actually हमको खबर करना पड़ेगा किस हिसाब से लिया जाता है ये। हम CR में direct coil खरीदा नहीं है। हम finished product खरीद रहा था इतना दिन से।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 14,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 42.8,
      "text_en": "We, we also give you sheets. Okay? Profiling sheets, cut to size or if you want sheets, coil, we can provide and give you both.",
      "text_native": "हम आपको, हम आपको sheets भी देते हैं। Okay? Profiling sheets, cut करके या sheets देना है, coil, दोनों भी आपको provide करके हम दे सकते हैं आपको।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 15,
      "speaker": "customer",
      "start_s": 43.2,
      "end_s": 44.6,
      "text_en": "Oh, so you will give it via a distributor, right?",
      "text_native": "Oh, तो आप via distributor ही देंगे ना?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 16,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 45.1,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 17,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 47.6,
      "text_en": "Whatever you give, you will give it via a distributor, right, if you give sheets etc.?",
      "text_native": "आप जो देंगे वो तो via distributor देंगे ना अगर आप sheets वगेरा देंगे तो?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 18,
      "speaker": "agent",
      "start_s": 47.7,
      "end_s": 50.4,
      "text_en": "No, we are from JSW directly. You will get it directly, you will get it from JSW.",
      "text_native": "नहीं, we are from JSW directly। आपको directly मिलेगा, आपको JSW से मिलेगा आपको।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 19,
      "speaker": "customer",
      "start_s": 50.8,
      "end_s": 51.8,
      "text_en": "Hmm, please confirm once.",
      "text_native": "हम्म, आप एक बार confirm कीजिए।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 20,
      "speaker": "agent",
      "start_s": 51.8,
      "end_s": 53.8,
      "text_en": "What is your, what, what is your requirement in tons?",
      "text_native": "आपको कितना, आपको, आपको कितना ton का requirement है?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 21,
      "speaker": "customer",
      "start_s": 54.0,
      "end_s": 57.8,
      "text_en": "We will create a base. Right now I haven't figured out my requirement. Actually, I'll have to see by how many tons it comes. Does the coil come in four tons?",
      "text_native": "हम base बनाएगा। अभी तो हम अपना requirement निकाला नहीं। Actually कितना ton के हिसाब से आता है पहले वो देखना पड़ेगा। चार ton के हिसाब से coil आता है?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 22,
      "speaker": "agent",
      "start_s": 57.8,
      "end_s": 59.2,
      "text_en": "Yes. The coil probably comes in four tons.",
      "text_native": "हां। Four ton के हिसाब से coil आता है शायद।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 23,
      "speaker": "customer",
      "start_s": 59.2,
      "end_s": 59.8,
      "text_en": "How much does it come in?",
      "text_native": "कितने हिसाब से आता है?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 24,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 62.2,
      "text_en": "It comes between three to five tons, the CR coil. Three tons minimum. Yes.",
      "text_native": "Three to five tons के बीच में आता है coil CR का। Three ton minimum. Yes."
    },
    {
      "ucid": "21112178832520231",
      "idx": 25,
      "speaker": "customer",
      "start_s": 62.2,
      "end_s": 65.2,
      "text_en": "Yes, so three, so you can consider four as our MOQ, our minimum.",
      "text_native": "हां, तो तीन, तो चार तो आप समझ लीजिए हमारा MOQ ही है वो minimum हमारा।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 26,
      "speaker": "agent",
      "start_s": 65.2,
      "end_s": 65.9,
      "text_en": "How much for one coil?",
      "text_native": "एक coil का कितना?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 27,
      "speaker": "customer",
      "start_s": 66.2,
      "end_s": 66.5,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 28,
      "speaker": "agent",
      "start_s": 66.6,
      "end_s": 67.6,
      "text_en": "Four tons is your what? MOQ?",
      "text_native": "चार ton आपका क्या है? MOQ?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 29,
      "speaker": "customer",
      "start_s": 67.8,
      "end_s": 68.9,
      "text_en": "Yes. Minimum order quantity, right?",
      "text_native": "Yes. Minimum order quantity ना?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 30,
      "speaker": "agent",
      "start_s": 69.0,
      "end_s": 69.4,
      "text_en": "So your",
      "text_native": "तो आपका"
    },
    {
      "ucid": "21112178832520231",
      "idx": 31,
      "speaker": "customer",
      "start_s": 69.4,
      "end_s": 74.0,
      "text_en": "Yes. Yes, yes, yes. So no, if we take the coil, then we'll need five-six coils, ten coils. In one truck, approximately 30 tons, 35 tons.",
      "text_native": "Yes. हां हां हां। तो नहीं, तो coil तो लेने से तो फिर पांच-छह coil, दस coil तो लगना ही पड़ेगा। एक गाड़ी में लगभग 30 ton, 35 ton"
    },
    {
      "ucid": "21112178832520231",
      "idx": 32,
      "speaker": "agent",
      "start_s": 74.0,
      "end_s": 75.2,
      "text_en": "Understood. Yes, yes, sir.",
      "text_native": "Understood. Yes, yes, sir."
    },
    {
      "ucid": "21112178832520231",
      "idx": 33,
      "speaker": "customer",
      "start_s": 75.4,
      "end_s": 78.4,
      "text_en": "Yes, so in one truck 30 tons, 35 tons. Now it's about the sizes, that width of the coil that comes.",
      "text_native": "हां, तो एक गाड़ी में 30 ton, 35 ton। अब हमको sizes का बात है कि आपका वो width जो आता है ना coil का"
    },
    {
      "ucid": "21112178832520231",
      "idx": 34,
      "speaker": "agent",
      "start_s": 78.4,
      "end_s": 80.8,
      "text_en": "The one that comes in 1250, the one that comes in 1500, it comes like that, sir.",
      "text_native": "जो 1250 की आती है, 1500 की आती है, वैसी आती है सर।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 35,
      "speaker": "customer",
      "start_s": 80.9,
      "end_s": 88.2,
      "text_en": "Yes, so that width, here for us, like, uh, what is written in the finished product is 800 and 910. So that 800, 910, from which width it is cut to be made, I will have to ask the processing department. Then I will get an idea about the coil. For now",
      "text_native": "हां, तो वो width हमारा यहां पे जैसे, अह, जो इसमें finished product में लिखा हुआ आता है वो 800 और 910 लिखा हुआ आता है। तो वो 800, 910 अब किस width से cut के बनता है, वो हमको processing से पूछना पड़ेगा। तब हमको coil का idea होगा। हम फिलहाल"
    },
    {
      "ucid": "21112178832520231",
      "idx": 36,
      "speaker": "agent",
      "start_s": 88.2,
      "end_s": 96.8,
      "text_en": "Once you confirm that, understood, understood. Once you confirm that and tell me, then what I'll do is, if there's any non-standard width, the standard is 1250 and 1500. We also deal in non-standard. I just have to check once with the back-end team if that same product is available or not.",
      "text_native": "एक बार वो आप confirm करके, understood, understood. आप वो एक बार confirm करके मुझे बता देंगे ना, तो क्या फिर मैं अगर कुछ non-standard width तो 1250 और 1500 है। Non-standard में भी हम deal करते हैं। मुझे खाली एक बार check करना पड़ता है वो back-end team से कि available है कि नहीं वही product."
    },
    {
      "ucid": "21112178832520231",
      "idx": 37,
      "speaker": "customer",
      "start_s": 97.2,
      "end_s": 98.8,
      "text_en": "Now, for example, thickness, how do you provide the thickness?",
      "text_native": "अभी जैसे thickness, आप लोग thickness कैसे देते हैं?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 38,
      "speaker": "agent",
      "start_s": 99.0,
      "end_s": 101.0,
      "text_en": "Whatever thickness you require, we will provide it to you.",
      "text_native": "आपको thickness जो रहेगा हम आपको provide करके दे देंगे।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 39,
      "speaker": "customer",
      "start_s": 101.2,
      "end_s": 103.2,
      "text_en": "From 0.4, any thickness you say, we can get it in that thickness, right?",
      "text_native": "वो 0.4 से कोई भी thickness आप बोले वो thickness पे हमको मिल जाएगा ना?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 40,
      "speaker": "agent",
      "start_s": 103.2,
      "end_s": 104.8,
      "text_en": "Yes, 0.8, 1, like that.",
      "text_native": "Yes, 0.8, 1, वैसे।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 41,
      "speaker": "customer",
      "start_s": 105.0,
      "end_s": 106.8,
      "text_en": "Yes, okay, okay, fine. We will, if you can, then to us",
      "text_native": "हां, okay, okay, ठीक है। हम आपको अगर आप हो सके तो हमको"
    },
    {
      "ucid": "21112178832520231",
      "idx": 42,
      "speaker": "agent",
      "start_s": 106.8,
      "end_s": 108.4,
      "text_en": "Yours, yours is this one, right, Pragati Enterprises, right?",
      "text_native": "आपका, आपका यही है ना, Pragati Enterprises ही है ना आपका?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 43,
      "speaker": "customer",
      "start_s": 108.5,
      "end_s": 112.8,
      "text_en": "Yes, Pragati Enterprises, Sanjay Hardware, I have two firms. We started this roofing sheets etc. work recently. We already do TMT etc. wholesale.",
      "text_native": "हां, Pragati Enterprises, Sanjay Hardware, दो firm है मेरा। हम लोग नया से ही इसका roofing sheets वगेरा का काम किए। TMT वगेरा का तो करता ही है wholesale."
    },
    {
      "ucid": "21112178832520231",
      "idx": 44,
      "speaker": "agent",
      "start_s": 112.8,
      "end_s": 115.4,
      "text_en": "We do it, right? We deal in TMT. There are sheets, coils, PPGL, HR, CR.",
      "text_native": "हम करते हैं ना TMT, TMT में deal करते हैं। Sheets है, coils है, PPGL है, HR, CR."
    },
    {
      "ucid": "21112178832520231",
      "idx": 45,
      "speaker": "customer",
      "start_s": 115.6,
      "end_s": 121.2,
      "text_en": "I am aware, but for TMT here, your Durgapur one is more popular. For branded material, there isn't as such a requirement. Meaning, if someone comes for a site, we pick it up and give it, like",
      "text_native": "ध्यान है हमको, लेकिन TMT यहां पे आपका दुर्गापुर का mainly ज्यादा वो चलता है। Branded वाला माल का तो ऐसे, as such requirement नहीं रहता है। मतलब कोई अगर site पे आता है तो हम लोग उठा के दे देते हैं जैसे"
    },
    {
      "ucid": "21112178832520231",
      "idx": 46,
      "speaker": "agent",
      "start_s": 121.2,
      "end_s": 123.2,
      "text_en": "Mostly they use secondary, Kali's, Gallant, all that.",
      "text_native": "ज्यादातर secondary use करते हैं, कली का, Gallant है, ये सब।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 47,
      "speaker": "customer",
      "start_s": 123.4,
      "end_s": 124.0,
      "text_en": "Yes yes yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 48,
      "speaker": "agent",
      "start_s": 124.2,
      "end_s": 125.8,
      "text_en": "Where is your location? Nalbari.",
      "text_native": "आपका कहां पर है ये location? Nalbari."
    },
    {
      "ucid": "21112178832520231",
      "idx": 49,
      "speaker": "customer",
      "start_s": 125.8,
      "end_s": 126.2,
      "text_en": "Nalbari.",
      "text_native": "Nalbari."
    },
    {
      "ucid": "21112178832520231",
      "idx": 50,
      "speaker": "agent",
      "start_s": 126.4,
      "end_s": 127.0,
      "text_en": "Where is this located?",
      "text_native": "कहां पे आया ये?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 51,
      "speaker": "customer",
      "start_s": 127.2,
      "end_s": 129.4,
      "text_en": "This would be, you from Guwahati, so you would know Guwahati, the main city.",
      "text_native": "ये हो गया आपका, आप Guwahati से, तो आप जानते ही है Guwahati main city जो है।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 52,
      "speaker": "agent",
      "start_s": 129.4,
      "end_s": 131.0,
      "text_en": "Okay, okay, Guwahati, it's on the Assam side. Okay.",
      "text_native": "Okay, okay, Guwahati, Assam side है ये। Okay."
    },
    {
      "ucid": "21112178832520231",
      "idx": 53,
      "speaker": "customer",
      "start_s": 131.0,
      "end_s": 132.6,
      "text_en": "Yes yes, Assam, it's on the Assam side.",
      "text_native": "हां हां, Assam, Assam side पे आपका है ये।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 54,
      "speaker": "agent",
      "start_s": 132.7,
      "end_s": 139.0,
      "text_en": "Right now, I am working on a deal on the Assam side. Where is it? It's an unknown location, a new location. So there, for PPGL products, we are currently in talks for about 40-50 tons.",
      "text_native": "अभी एक, अभी एक deal कर ही रहा हूं Assam के side पे। कहां पर है ये? Unknown location, new location ही है। तो वहां पे PPGL products के लिए अभी हम बात चल रहा है हमारा अभी 40-50 ton का।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 55,
      "speaker": "customer",
      "start_s": 139.2,
      "end_s": 140.0,
      "text_en": "For coloring?",
      "text_native": "Coloring का?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 56,
      "speaker": "agent",
      "start_s": 140.1,
      "end_s": 141.6,
      "text_en": "Correct, colored roofs. Yes, yes, yes.",
      "text_native": "Correct, colored roofs. Yes, yes, yes."
    },
    {
      "ucid": "21112178832520231",
      "idx": 57,
      "speaker": "customer",
      "start_s": 141.8,
      "end_s": 146.2,
      "text_en": "Okay. But for example, here there is already a very big distributor, a party called Surender Steel. He is the North East distributor for JSW.",
      "text_native": "Okay. लेकिन आपका जैसे मान लीजिए यहां पे already बहुत बड़ा distributor है, Surender Steel बोल के एक party है। वो North East का distributor है JSW का।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 58,
      "speaker": "agent",
      "start_s": 146.4,
      "end_s": 146.8,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 59,
      "speaker": "customer",
      "start_s": 146.8,
      "end_s": 148.8,
      "text_en": "No, there are distributors. We have many distributors.",
      "text_native": "नहीं, distributors तो है ही। Distributors तो है ही हमारे बहुत सारे।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 60,
      "speaker": "agent",
      "start_s": 148.8,
      "end_s": 149.8,
      "text_en": "He is the sole distributor.",
      "text_native": "वो sole distributor है।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 61,
      "speaker": "customer",
      "start_s": 150.0,
      "end_s": 150.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178832520231",
      "idx": 62,
      "speaker": "agent",
      "start_s": 150.6,
      "end_s": 152.8,
      "text_en": "So if he is the sole distributor, you won't be able to cross him and give it to us, right?",
      "text_native": "तो वो sole distributor है तो आप उनको cross करके थोड़ी दे पाएंगे हमको, हां?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 63,
      "speaker": "customer",
      "start_s": 153.0,
      "end_s": 172.4,
      "text_en": "No, how it works is, sir, look. The pricing remains almost the same. Okay? Now it's your decision if you want to connect with us directly because you will have an extra upper-hand vendor. Okay? If you ever need extra material, and they don't have it, then you will have a relation with us, so you can get the product, right? Hmm? So generally, all the distributors, like traders, manufacturing units, they also have distributor vendors. They connect with us and also take material from us. Suppose if 50 tons of material is needed, they take 20 from him, 25 from us, 30 from us, they mix it like that.",
      "text_native": "नहीं, कैसे होता है सर, देखिए। Pricing लगभग same ही रहता है। Okay? अभी आपका decision रहता है कि direct हमसे जुड़ना चाहते हैं because आपके पास एक extra upper hand vendor भी रहेगा। Okay? आपको कभी माल की जरूरत पड़ेगी extra, कभी उनके पास नहीं रहा तो आपके हमारे पास एक relation रहेगा तो you can get the product ना? Hmm? तो generally जितने भी distributors हैं, like traders हो गए, manufacturing units हो गए, उनके पास भी distributor vendors है ही। वो हमारे साथ भी जुड़ के भी हमारे साथ भी माल लेते ही हैं। मान लो अगर 50 ton का माल चाहिए, तो 20 उससे लिया, 25 हमसे लिया, 30 हमसे लिया, वैसा mix करते हैं वो लोग भी।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 64,
      "speaker": "agent",
      "start_s": 172.6,
      "end_s": 173.2,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178832520231",
      "idx": 65,
      "speaker": "customer",
      "start_s": 173.4,
      "end_s": 183.8,
      "text_en": "And there's a guarantee of one thing, that the product you get from us will be JSW material, which is priority-wise, you will get JSW product only, not mixed. What outsiders do is, they mix things up and give it to you at a lower price, it could be a mixed product. Don't know what happens in that then. Such things are there, they are coming to notice.",
      "text_native": "और एक चीज की guarantee होती है कि like हमारे साथ जो product मिलेगा वो आपको JSW माल जो priority wise है, JSW product ही मिलेगा, mix नहीं मिलेगा। बाहर वाले क्या करते हैं, mix-fix करके भी आपको price कम में करके दे देते हैं, mix product हो सकता है। पता नहीं क्या होता है फिर उसमें। वैसा चीजें हैं, notice में आ रही है वैसे।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 66,
      "speaker": "agent",
      "start_s": 184.0,
      "end_s": 187.0,
      "text_en": "So if we take directly from you, then you will only be able to give us coil, you won't be able to give us finished goods, right?",
      "text_native": "तो अगर आपसे हम लेता है direct, तो ये आप हमको तो coil ही दे पाएंगे, हमको finished good थोड़ी दे पाएंगे?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 67,
      "speaker": "customer",
      "start_s": 187.2,
      "end_s": 188.8,
      "text_en": "We can give you coil, sheets, sir.",
      "text_native": "हम आपको coil, sheets दे सकते हैं सर।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 68,
      "speaker": "agent",
      "start_s": 188.9,
      "end_s": 190.8,
      "text_en": "You can give coil, sheets, right? Then it will come by train in your rate, right?",
      "text_native": "Coil, sheets दे सकते हो ना? वो आपका तो rate में train ना आएगा फिर?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 69,
      "speaker": "customer",
      "start_s": 191.2,
      "end_s": 191.5,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 70,
      "speaker": "agent",
      "start_s": 191.6,
      "end_s": 192.8,
      "text_en": "It won't be loaded in a truck.",
      "text_native": "Truck में तो load होगा नहीं वो।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 71,
      "speaker": "customer",
      "start_s": 193.0,
      "end_s": 195.4,
      "text_en": "No, depending on your requirement in tons, I will talk accordingly further.",
      "text_native": "नहीं, आपका कितना ton का requirement है उस हिसाब से मैं वैसे बात कर लूंगा आगे।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 72,
      "speaker": "agent",
      "start_s": 195.4,
      "end_s": 197.0,
      "text_en": "Okay, fine. I will confirm and let you know, okay?",
      "text_native": "Okay, ठीक है। मैं आपको confirm करके बताता हूं, ठीक है?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 73,
      "speaker": "customer",
      "start_s": 197.2,
      "end_s": 200.0,
      "text_en": "You, tell me, I will ping you on WhatsApp and keep it. Okay?",
      "text_native": "आप ना, मुझे बताइए, मैं आपको ना WhatsApp पे ping करके रखता हूं। ठीक है?"
    },
    {
      "ucid": "21112178832520231",
      "idx": 74,
      "speaker": "agent",
      "start_s": 200.0,
      "end_s": 200.4,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 75,
      "speaker": "customer",
      "start_s": 200.4,
      "end_s": 202.8,
      "text_en": "By when are you planning to have a requirement? So I will then accordingly",
      "text_native": "मुझे अभी आपको requirement कब तक आने का plan है वैसे? तो मैं वैसे फिर आपको"
    },
    {
      "ucid": "21112178832520231",
      "idx": 76,
      "speaker": "agent",
      "start_s": 202.8,
      "end_s": 205.0,
      "text_en": "Not right now, sir, give me a month, I will tell you in a month.",
      "text_native": "अभी तो नहीं है सर, महीना भर दे दीजिए, महीना भर में हम आपको बताते हैं।"
    },
    {
      "ucid": "21112178832520231",
      "idx": 77,
      "speaker": "customer",
      "start_s": 205.2,
      "end_s": 206.4,
      "text_en": "Oh, okay sir. Okay sir.",
      "text_native": "अच्छा, ठीक है सर। Okay sir."
    },
    {
      "ucid": "21112178832520231",
      "idx": 78,
      "speaker": "agent",
      "start_s": 206.4,
      "end_s": 206.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178832520231",
      "idx": 79,
      "speaker": "customer",
      "start_s": 207.0,
      "end_s": 207.4,
      "text_en": "Sure.",
      "text_native": "Sure."
    },
    {
      "ucid": "21112178832520231",
      "idx": 80,
      "speaker": "agent",
      "start_s": 207.6,
      "end_s": 208.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178832520231",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[6s] AGENT: Yes, this is Rohan calling from JSW One. Good morning, sir. Are you planning anything for HR material, CR material?",
      "comment": "The agent introduced himself and the company before getting to the purpose of the call; it was direct but not a hard-sell opener."
    },
    {
      "ucid": "21112178832520231",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 3,
      "evidence": "[107s] AGENT: Yours, yours is this one, right, Pragati Enterprises, right? ... [124s] AGENT: Where is your location? Nalbari.",
      "comment": "Agent confirmed company name and procurement city, and the conversation confirmed the contact's involvement, but failed to ask for the best contact number/email."
    },
    {
      "ucid": "21112178832520231",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "[52s] AGENT: What is your, what, what is your requirement in tons? ... [69s] CUSTOMER: In one truck, approximately 30 tons, 35 tons.",
      "comment": "Agent covered business application (roofing sheets) and monthly tonnage, but missed key questions on payment terms, JSW share of wallet, and reasons for not buying direct previously."
    },
    {
      "ucid": "21112178832520231",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[48s] AGENT: No, we are from JSW directly. You will get it directly, you will get it from JSW.",
      "comment": "The agent clearly explained the direct-from-JSW supply model in response to the customer's question about distributors, which was the key point of confusion."
    },
    {
      "ucid": "21112178832520231",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[203s] CUSTOMER: Not right now, sir, give me a month, I will tell you in a month.",
      "comment": "The customer gave a vague timeline of 'in a month' and the agent did not press for a specific callback date, leaving the next step undefined."
    },
    {
      "ucid": "21112178832520231",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[205s] AGENT: Oh, okay sir. Okay sir.",
      "comment": "The call ended without a quote, a scheduled walkthrough, or a specific, confirmed callback date being set by the agent."
    }
  ],
  "objections": [
    {
      "ucid": "21112178832520231",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "[142s] CUSTOMER: here there is already a very big distributor, a party called Surender Steel. He is the North East distributor for JSW.",
      "response": "[153s] AGENT: ...your decision रहता है कि direct हमसे जुड़ना चाहते हैं because आपके पास एक extra upper hand vendor भी रहेगा। Okay? आपको कभी माल की जरूरत पड़ेगी extra, कभी उनके पास नहीं रहा तो आपके हमारे पास एक relation रहेगा तो you can get the product ना?"
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}