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  "ucid": "21112178832444091",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 10:17:20",
  "end_time": "2026-09-02 10:27:25",
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  "english_text": "[0s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello.   (हेलो।)\n[2s] CUSTOMER: Yes?   (हां?)\n[3s] AGENT: Greetings sir, I was calling from JSW One.   (नमस्कार सर, JSW One से बात कर रहा था।)\n[5s] CUSTOMER: Yes.   (जी।)\n[6s] AGENT: Uh sir, I was just asking, are you looking for any requirement in HR CR right now?   (अ सर यही पूछ रहा था अभी HR CR में कोई रिक्वायरमेंट देख रहे हैं क्या?)\n[8s] CUSTOMER: Sir, I just spoke with Abhinav ji Gautam from JSW One. Just one minute ago.   (सर, अभी अभिनव जी गौतम से मेरा बात हुआ है JSW One से। जस्ट एक मिनट पहले ही।)\n[12s] AGENT: Oh, okay, okay. I am calling from the Mumbai head office. He looks after the non-Noida office.   (अच्छा अच्छा अच्छा। मैं मुंबई हेड ऑफिस से बात कर रहा हूं। वो नॉन नोएडा ऑफिस देखता है।)\n[16s] CUSTOMER: Meaning, okay no, I just, I just spoke with him right now.   (मतलब अच्छा नहीं, मेरा जस्ट मेरा जस्ट बात हुआ ही है अभी।)\n[18s] AGENT: Okay, okay. So what is the requirement, I mean, I'll also get to know.   (अच्छा अच्छा। तो फिर क्या रिक्वायरमेंट रहता है कुछ मतलब मैं भी जान लेता हूं।)\n[21s] CUSTOMER: Sir, we need, we have manufacturing work.   (सर, अपने को अपना मैन्युफैक्चरिंग का काम है।)\n[23s] AGENT: Okay.   (अच्छा।)\n[24s] CUSTOMER: I need sheets from two mm to eight mm.   (दो mm से लेके आठ mm तक का मेरे को चद्दर काम लगता है।)\n[26s] AGENT: Of HR?   (HR का?)\n[26s] CUSTOMER: Of HR. I need packet material.   (HR का। पैकेट का माल काम लगता है।)\n[28s] AGENT: Second's? Meaning without TC?   (सेकंड का? मतलब विदाउट TC?)\n[30s] CUSTOMER: Packet, the packet plate comes, right?   (पैकेट, पैकेट प्लेट आता है ना?)\n[31s] AGENT: Chequered plate?   (चेकर्ड प्लेट?)\n[32s] CUSTOMER: Yes.   (हां।)\n[33s] AGENT: You're saying chequered plate, right?   (चेकर्ड प्लेट कह रहे हो ना?)\n[34s] CUSTOMER: No, in this, an eight by four plate comes. Of HR.   (नहीं, इसमें आठ चार का प्लेट आता है। HR का।)\n[37s] AGENT: No, you are talking about HR IS 2062.   (नहीं, वो तो HR IS 2062 की तो बात कर रहे हो आप।)\n[39s] CUSTOMER: Yes, yes.   (जी जी।)\n[40s] AGENT: Right? Yes, so that, which brand do you take in that? Do you take this one, all the primary manufacturing brands?   (है ना? हां तो वो तो उसमें ब्रांड कौन सा लेते हो आप? यही लेते हो क्या प्राइमरी ब्रांड्स जितने भी हैं मैन्युफैक्चरिंग?)\n[42s] CUSTOMER: No sir, we bring it by asking for packet material.   (नहीं सर जी, हम तो पैकेट का माल बोल के लाके लेके आते हैं।)\n[45s] AGENT: Packet, packet, okay. Do you get a TC and all in that, a test certificate?   (पैकेट, पैकेट, ओके। TC वगैरह मिलता है उसमें, टेस्ट सर्टिफिकेट?)\n[47s] CUSTOMER: What?   (क्या?)\n[48s] AGENT: Do you get a test certificate in that, sir?   (टेस्ट सर्टिफिकेट मिलता है सर उसमें?)\n[49s] CUSTOMER: No sir.   (नहीं सर।)\n[50s] CUSTOMER: We purchase from a local trader.   (हम क्या लोकल ट्रेडर से परचेज करते हैं।)\n[52s] AGENT: From where?   (कहां से?)\n[52s] CUSTOMER: From local.   (लोकल से।)\n[53s] AGENT: Yes, even local sellers keep branded material, JSW, Tata, MNS. So it happens.   (हां, लोकल वाले सेलर भी तो रखते हैं ब्रांड का मटेरियल, JSW, Tata, MNS। तो होता रहता है।)\n[56s] CUSTOMER: Tata's, I mostly get Tata's material.   (Tata का, मेरे पास ज्यादा Tata का माल आता है।)\n[58s] AGENT: Tata's comes, okay. Understood. Okay then sir, tell me something. Until yesterday, look sir, you are speaking from Ghaziabad, right?   (Tata का आता है, अच्छा। समझ गया। ठीक है तो सर बताइए फिर कुछ। कल तक तो देखो सर गाजियाबाद से बात कर रहे हो ना आप?)\n[62s] CUSTOMER: No, no sir, ours is in Jhunjhunu district, Rajasthan.   (नहीं नहीं सर, अपना झुंझुनू जिले राजस्थान में है।)\n[64s] AGENT: In Rajasthan. In Ghaziabad sir, right now our material is the cheapest. We have our, that too, a stockyard of JSW One there. We directly stock it from the plant.   (राजस्थान में। गाजियाबाद में सर अभी सबसे ज्यादा मतलब सस्ता चलता है अपन का माल। वहां पे अपना वो भी है, स्टॉकयार्ड भी है JSW One का। डायरेक्टली हम स्टॉक करके रखते हैं फ्रॉम द प्लांट।)\n[69s] CUSTOMER: Okay.   (अच्छा।)\n[70s] AGENT: So there, the price that was running till yesterday was 60, 61,100, sir, ex-price. Ex-works price.   (तो उधर कल तक की जो प्राइस चल रहा था 60 61 100 चल रहा था सर, एक्स प्राइस। एक्स वर्क्स प्राइस।)\n[74s] CUSTOMER: Okay. Hmm hmm hmm.   (अच्छा। हम्म हम्म हम्म।)\n[75s] AGENT: So in this sir, what about delivery?   (तो इसमें सर डिलीवरी का क्या रहता है?)\n[76s] CUSTOMER: Do you arrange the delivery or is it on us?   (डिलीवरी आप कराते या हमारा रहता है?)\n[78s] AGENT: Sir, you can get it done any way. You can also arrange your own vehicles, I can also send it in my vehicle.   (सर, कैसे भी करा सकते हो। आप भी अपनी गाड़ियां लगा सकते हो, मैं भी अपनी गाड़ी से भिजवा सकता हूं।)\n[81s] CUSTOMER: Okay. Will your vehicle be charged per kilometer or per ton?   (अच्छा। आपकी गाड़ी से पर किलोमीटर का रहेगा या टन के हिसाब से रहेगा?)\n[84s] AGENT: It's per ton.   (टन के हिसाब से रहता है।)\n[85s] CUSTOMER: Okay. So sir, can you once, two mm, three mm, one ton each of sheet   (अच्छा। तो सर आप मेरे को एक बार दो mm, तीन mm का एक-एक टन चद्दर)\n[88s] AGENT: Look, let me tell you, for instance, to Rajasthan, if it has to go from Ghaziabad, otherwise we also supply from Jaipur in Rajasthan. But Jaipur's is running higher right now.   (देखो, मैं बताऊं जैसे राजस्थान तक अगर गाजियाबाद से जाना हो, नहीं तो हम राजस्थान में जयपुर से भी देते हैं। बट जयपुर का अभी वो ऊपर चलता है ना।)\n[93s] CUSTOMER: Exactly, exactly. The market from Jaipur, I just spoke with the person from Jaipur.   (वही वही। मार्केट जयपुर से जयपुर वाले से मेरा अभी जस्ट बात हुआ था।)\n[96s] AGENT: Yes.   (हां।)\n[96s] CUSTOMER: So I have asked them for a quotation as well. This, I actually use from two to eight mm.   (तो उनको भी मैंने कोटेशन के लिए बोला है। ये मेरा एक्चुअली दो से लेके आठ mm तक काम में लगता है।)\n[100s] AGENT: Okay.   (ओके।)\n[100s] CUSTOMER: So in this, I mostly use three mm, two mm. Then I use five mm.   (तो मेरा इसमें ज्यादा काम में मेरे को तीन mm, दो mm लगता है। फिर पांच mm लगता है।)\n[103s] AGENT: Quantity? What is your quantity?   (क्वांटिटी? क्वांटिटी कितना रहता है आपका?)\n[104s] CUSTOMER: Our quantity sir, monthly 9-10 tons of material comes to my place. It's coming from local at the present time.   (अपना क्वांटिटी सर जी, मंथली नौ-दस टन माल आता है मेरे यहां पे। लोकल से आ रहा है प्रेजेंट टाइम पे।)\n[110s] AGENT: Yes sir?   (हां सर?)\n[111s] CUSTOMER: From local, 9 to 10 tons of my material is coming.   (लोकल से नौ से दस टन माल आ रहा है मेरा।)\n[112s] AGENT: No, I'm saying, are you saying including all sizes? Two mm, three mm?   (नहीं, मैं कह रहा हूं सारे साइजेस मिला के कह रहे हो? दो mm, तीन mm?)\n[114s] CUSTOMER: Yes, all total combined.   (हां, सारा टोटल मिला के।)\n[116s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[117s] CUSTOMER: Yes.   (हां।)\n[117s] AGENT: So you take it from Jaipur itself, sir?   (तो जयपुर से ही लेते हो सर?)\n[118s] CUSTOMER: No, I take it from local. Right now I had that, I had searched a bit. So I downloaded this JSW application to get the rate from it.   (नहीं, मैं लोकल से लेता हूं। अभी तो मेरे पास वो मैंने ये थोड़ा सर्च किया था। तो इसका ये JSW वाला एप्लीकेशन डाउनलोड करके इससे रेट लेने के लिए ही किया था।)\n[124s] AGENT: Okay.   (अच्छा।)\n[124s] CUSTOMER: Now whatever works out, if the rate works out, we'll do it from here, otherwise it's coming from local anyway.   (अभी जो जमेगा, रेट का जमेगा तो इससे कर लेंगे वरना लोकल से तो अपना आ रहा ही है।)\n[127s] AGENT: Sir, look, I've already told you about the rate. In Ghaziabad, yesterday 61,100 ex-price was running. Right? Plus GST, plus transportation. We don't charge for loading from the customer. Right? So that much was the rate. Now see how much the freight will be to Rajasthan. It can be from 1500 to 2000. Your quantity is a bit, I mean if it's below 10 tons, then the vehicle's freight also has to be maintained, right, an 11-ton vehicle goes. So if less quantity goes in it, it's a bit like that. Assume up to 1500, from 1500 to 2000 it will cost you to Rajasthan.   (सर देखो, रेट का तो मैंने बता ही दिया आपको। गाजियाबाद में कल 61 100 एक्स प्राइस चल रहा था। है ना? प्लस GST, प्लस ट्रांसपोर्टेशन। लोडिंग का हम चार्ज लेते नहीं है कस्टमर से। है ना? तो उतना चल रहा था। अब देख लो राजस्थान तक कितना पड़ेगा भाड़ा। पंद्रह सौ से दो हजार तक पड़ सकता है। आपकी क्वांटिटी थोड़ा मतलब अगर दस टन से नीचे है, तो गाड़ी का भाड़ा भी मेंटेन करना होता ना, ग्यारह टन की गाड़ी जाती है। तो उसमें कम क्वांटिटी जाएगी तो थोड़ा वैसा रहता है। पंद्रह सौ तक मान लो, पंद्रह सौ से दो हजार तक आपको राजस्थान से पड़ जाएगा।)\n[141s] CUSTOMER: Okay.   (अच्छा।)\n[142s] AGENT: So add more, sir. Plus GST. This much, I mean, your landed cost, I'm giving an average, it can be this much, lumpsum.   (तो और ऐड कर लो सर। प्लस GST। इतना मतलब आपको लैंडेड कॉस्ट, एक एवरेज दे रहा हूं, इतना पड़ सकता है, लमसम।)\n[145s] CUSTOMER: Yes, yes.   (हां हां।)\n[146s] AGENT: So sir, tell me then, let's start. The company is good, JSW One is growing. We source material directly from the plant and keep it. Your name will also be there.   (तो सर बताओ फिर, स्टार्ट करते हैं। कंपनी अच्छी है, JSW One ग्रो कर रही है। डायरेक्ट प्लांट से सोर्स करके हम मटेरियल रखते हैं। आपका भी नाम होगा उधर।)\n[151s] CUSTOMER: That is there, sir. You once send me that quotation, for one ton each, that one packet each. A packet contains three tons of material, right?   (वो तो है ही सर। आप एक बार मेरे को वो कोटेशन डाल देना, एक-एक टन, वो एक-एक पैकेट का। पैकेट में तीन टन माल आता है ना?)\n[155s] AGENT: Yes, yes, there is a slight issue with the availability of packet material. I will still check.   (हां हां, पैकेट का मटेरियल का अवेलेबिलिटी का थोड़ा इशू रहता है। मैं चेक कर लूंगा फिर भी।)\n[158s] CUSTOMER: Yes, does one packet contain three tons of material?   (हां, एक पैकेट में तीन टन माल आता है क्या?)\n[160s] AGENT: Yes sir, three to four tons.   (हां जी, तीन से चार टन।)\n[162s] CUSTOMER: Yes, exactly that. That one ton each will work, two mm, three mm and five mm.   (हां, वही वही। वो एक-एक टन का चलेगा, दो mm, तीन mm और पांच mm।)\n[165s] AGENT: Why packet, sir? I mean, I wanted to know, do you have laser work?   (पैकेट का क्यों सर? मतलब मैं जानना चाह रहा था, आपका लेजर का काम है क्या?)\n[167s] CUSTOMER: Sir, we have our own laser cutting.   (अपना सर लेजर कटिंग अपने खुद के पास ही है।)\n[169s] AGENT: Okay.   (अच्छा।)\n[169s] CUSTOMER: Sir, our work is, we manufacture block machines, we make block machines, we make mixture machines. And secondly, these interlocks that are placed on the road, paver blocks, we make machines for that.   (अपना सर काम है ब्लॉक मशीन मैन्युफैक्चर करते हैं अपन, बनाते हैं ब्लॉक मशीन, मिक्सचर मशीन बनाते हैं। और दूसरा ये जो रोड के ऊपर इंटरलॉक लगते हैं ना, पेवर ब्लॉक, उसका मशीनें बनाते हैं।)\n[176s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[176s] CUSTOMER: This is our, the company you are seeing, this company is for this work. We have one more company. There we make electric loaders.   (ये तो अपना जिस आप जो मेरी कंपनी देख रहे हो, ये वाली कंपनी इस काम की है। अपनी एक कंपनी और है। वहां पे अपन इलेक्ट्रिक लोडर बनाते हैं।)\n[182s] AGENT: Is steel used in that too?   (उसमें भी क्या स्टील यूज होता है?)\n[184s] CUSTOMER: Yes, in that 12 mm, 15 mm, 10 mm, 8 mm is used.   (हां, उसके अंदर बारह mm, पंद्रह mm, दस mm, आठ mm वो काम में लगता है।)\n[186s] AGENT: Okay, HR in that. So why didn't you register that one? We could have gotten that done too.   (अच्छा, उसमें HR। तो वो आपने रजिस्टर क्यों नहीं कराई? वो भी करा देते।)\n[188s] CUSTOMER: Oh sir, that yesterday, yesterday evening I was sitting and doing it. Just this morning, I made the login ID this morning.   (अरे सर जी, वो कल, कल मैं शाम को बैठा-बैठा कर रहा था। सुबह ही, मैंने तो लॉगिन आईडी सुबह बनाई है।)\n[192s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[193s] CUSTOMER: Yes.   (हां।)\n[193s] AGENT: Understood. Get that registered too, I'll get it done for that as well.   (समझ गया। वो भी रजिस्टर करा देना, उसमें भी करा दूंगा।)\n[195s] CUSTOMER: Yes, we'll do that too. Everything is there.   (हां, वो भी कर लेंगे। सारा भी रहता है।)\n[197s] AGENT: Hmm hmm. Sir, then I'll do one thing. Right now I had come downstairs to have some food and drink. You tell me, you tell me your firm's name.   (हम्म हम्म। सर जी, फिर एक काम करता हूं। अभी तो मैं नीचे आया था थोड़ा खाना-पीना खाने के लिए। आप मेरे को, आप मेरे को अपनी फर्म का नाम बताओ।)\n[201s] CUSTOMER: Ours is sir, JXN Infra Equipment Private Limited.   (अपना सर JXN Infra Equipment Private Limited है।)\n[204s] AGENT: JSL?\n[205s] CUSTOMER: J X N.\n[206s] AGENT: Z? J X N.\n[207s] CUSTOMER: J X N.\n[208s] AGENT: Okay. If you search this on the net,   (ओके। ये आप नेट पे सर्च करोगे ना,)\n[209s] CUSTOMER: Yes, it will come up as soon as you search the name JXN.   (हां, JXN नाम सर्च करते ही आ जाएगा।)\n[210s] AGENT: Oh, you've made a website too, that's a very good thing.   (अच्छा, वेबसाइट भी बना रखी है, बहुत बढ़िया बात है।)\n[212s] CUSTOMER: Yes. The other is Swastik.   (हां। दूसरा स्वस्तिक।)\n[214s] AGENT: That one is not registered yet, right?   (वो तो रजिस्टर्ड नहीं है ना अभी?)\n[215s] CUSTOMER: That is not registered.   (वो रजिस्टर्ड नहीं है।)\n[216s] AGENT: Yes. We will get that registered too, sir.   (हां। वो भी रजिस्टर कराएंगे सर।)\n[217s] CUSTOMER: We will do that too, sir.   (वो भी करेंगे सर जी।)\n[218s] AGENT: I'll do one thing then sir, I'll go upstairs now, go to my office upstairs and share the card etc. with you from the laptop.   (मैं सर फिर एक काम करता हूं, आपको एक अभी ना ऊपर जा, मेरे ऊपर ऑफिस में जाके कार्ड वगैरह शेयर करता हूं आपको लैपटॉप से।)\n[223s] CUSTOMER: Yes sir.   (जी सर।)\n[223s] AGENT: Then when are you going to have the requirement?   (आप मेरे को फिर रिक्वायरमेंट कब होने वाली है आपको रिक्वायरमेंट?)\n[225s] CUSTOMER: Sir, I always have a requirement. I keep ordering material every four-five days.   (सर जी, मेरे को तो रिक्वायरमेंट रहता ही रहता है। ये मेरे हर चार-पांच दिन में माल मंगाता रहता हूं मैं।)\n[228s] AGENT: When are you going to place the next order, that's what I'm asking.   (नेक्स्ट ऑर्डर कब लगाने वाले हो, ये पूछ रहा हूं।)\n[230s] CUSTOMER: That sir, I will confirm with sir first.   (वो सर मैं सर से कंफर्म करूंगा पहले।)\n[232s] CUSTOMER: Okay, right now I am also gathering information myself.   (अच्छा, अभी तो मैं खुद भी जानकारी ले रहा हूं ना।)\n[233s] AGENT: You have circulated it?   (आपने सर्कुलेट कर दिया है?)\n[234s] AGENT: Hmm? The inquiry you have, you have circulated it in the market, you mean?   (हम्म? जो आपने इंक्वायरी है, सर्कुलेट कर दी है मार्केट में मतलब?)\n[236s] CUSTOMER: Yes. Right now it's like, I will talk to sir, which and how many tons of material to order. Right now I am saying one ton, sir can also say two tons.   (हां। अभी ऐसा है, मैं सर से बात करूंगा, ये कौन सा कितना टन माल मंगाना है। अभी मैं एक टन बोल रहा हूं, सर दो टन भी बोल सकते हैं।)\n[240s] AGENT: Oh sir, this is a little thing of ours, I forgot to mention the MOQ. The MOQ is, we take material above five tons, meaning we can serve in MSMEs.   (अरे सर, ये थोड़ा हमारा रहता है, मैं MOQ बताना भूल गया। MOQ का रहता है पांच टन से ऊपर का लेते हैं मटेरियल, मतलब सर्व कर सकते हैं हम MSMEs में।)\n[246s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[246s] AGENT: So please check that sir, I need more quantity. So that I can serve you the best.   (तो थोड़ा वो देख लेना सर, क्वांटिटी मेरे को ज्यादा चाहिए। तो मैं बेस्ट सर्व कर दूं आपको।)\n[249s] CUSTOMER: No problem, we will see that. I will have to talk to sir about that too, right, I haven't even talked to sir yet.   (कोई दिक्कत नहीं, वो देख लेंगे अपन। वो सर से भी बात करना पड़ेगा ना, अभी तो मैंने सर से बात ही नहीं किया।)\n[254s] CUSTOMER: It's like that.   (ऐसा है।)\n[254s] AGENT: Okay. You mean, are you talking to the purchase manager?   (ठीक है। आप मतलब, आप परचेस मैनेजर से बात कर रहे हो?)\n[256s] CUSTOMER: No, I am the manager of the company itself.   (नहीं, मैं कंपनी का ही मैनेजर हूं।)\n[258s] AGENT: So talking to sir, I mean I didn't understand. Meaning your MD, is he your MD?   (तो सर से बात करना, मतलब समझा नहीं मेरे को। मतलब आपका MD, आपके MD हैं?)\n[260s] CUSTOMER: No, this is our, our, our family business.   (नहीं, ये हमारा, अपना, अपना फैमिली बिजनेस है।)\n[263s] AGENT: Okay, so your father must be with you?   (अच्छा, तो आपके साथ फादर होंगे?)\n[264s] CUSTOMER: No, it's my elder brother.   (नहीं, बड़े भैया हैं।)\n[265s] AGENT: Okay, elder brother, okay.   (अच्छा, बड़े भैया हैं, ओके।)\n[266s] CUSTOMER: Right now, the entire management is my work. But for instance, if I have to order something, I will first confirm with him.   (अभी मैनेजमेंट का पूरा मेरा काम है। लेकिन जैसे मेरे को कुछ ऑर्डर मंगाना है तो मैं पहले उनसे कंफर्म करूंगा।)\n[270s] CUSTOMER: Okay, okay. The decision is his, it's just necessary to confirm.   (अच्छा अच्छा। डिसीजन इसका है, बस कंफर्म करना जरूरी है।)\n[272s] AGENT: Okay. Yes, that's right sir, he is your elder brother, you will confirm of course, sir.   (अच्छा। हां, सही बात है सर, बड़े भैया हैं, कंफर्म तो करोगे ही सर।)\n[275s] CUSTOMER: That's it, right now it's like I need material, I need one ton of material. Now that loader company, my brother is looking after it. Okay. So he also has requirements, so yes, so I have a requirement for two mm, three mm. He has a requirement for five mm, eight mm. So now I will confirm with my brother that I have to order this sheet. Then he will tell me that yes, place this order along with it. Order this much.   (वही तो अभी ऐसा है कि मेरे को चाहिए माल, एक टन माल चाहिए। अभी वो लोडर वाला कंपनी वो भैया देख रहे हैं। अच्छा। तो अभी उनको भी रिक्वायरमेंट रहता है तो हां, तो मेरे को दो mm, तीन mm का रिक्वायरमेंट है। उनको पांच mm, आठ mm का रिक्वायरमेंट है। तो अभी उनसे कंफर्म करूंगा भैया मेरे को ये चद्दर मंगाना है। तो वो फिर अपना बताएंगे कि हां इसके साथ ये भी ऑर्डर दे दे। इतना ये ऑर्डर कर दे।)\n[288s] AGENT: Okay. It's like that.   (अच्छा। ऐसा है।)\n[289s] AGENT: Okay. Then sir, what I'll do is, I'll also send you the card etc. You send it to him also sir, to your big brother, sir. He will also see it, sir.   (ठीक है। मैं फिर सर, क्या करता हूं, आपको कार्ड वगैरह भी भेज देता हूं। आप उनको भी सर भेज देना, अपने बिग ब्रदर को सर। वो भी देखेंगे सर।)\n[294s] CUSTOMER: Yes, yes. That sir, secondly, secondly, do you have this, pipe?   (जी जी। वो सर दूसरा, दूसरा अपने ये पाइप है क्या?)\n[296s] AGENT: Pipe?   (पाइप?)\n[297s] CUSTOMER: Yes.   (हां।)\n[297s] AGENT: We don't have pipes, sir. We don't do it on the Rajasthan side.   (पाइप्स नहीं है सर। राजस्थान साइड नहीं करते।)\n[299s] AGENT: Okay, okay. No, that too, if you were in the South, I would have gotten it for you. It won't be possible on the Rajasthan side.   (अच्छा अच्छा। नहीं वो भी मेरे को साउथ में अगर आप होते तो मैं दिलवा देता। राजस्थान साइड नहीं हो पाएगा।)\n[302s] CUSTOMER: Okay. Anyway, no problem, you send me the card and all. I'll talk, right?   (अच्छा। चलो कोई नहीं, आप मेरे को कार्ड-वार्ड, कार्ड वगैरह भेज देना। मैं बात कर लेता हूं ना।)\n[306s] AGENT: Okay. Okay sir.   (ठीक है। ठीक है सर।)\n[306s] CUSTOMER: Okay, okay sir.   (ओके, ठीक है सर।)\n[307s] AGENT: Okay, greetings sir.   (ओके, नमस्कार सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 139,
  "connected": 1,
  "audio_notes": "noisy: The agent's line has significant background traffic noise, but the speech is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "139 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "Start your calls by acknowledging the customer's action on the platform, like 'I see you placed a requirement on our app,' instead of asking a generic question.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Agent noted a 'slight issue with the availability of packet material' and also confirmed that pipes, a secondary item the customer asked for, are not supplied in Rajasthan.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a machine manufacturer in Rajasthan, inquired about HR sheets (2-8mm, ~10MT/month) after using the JSW One app to compare rates with his current local supplier. The agent provided an indicative ex-works price from the Ghaziabad stockyard and explained the landed cost. The agent successfully handled objections and committed to sending a formal quotation for the customer to discuss with his brother, establishing a clear next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh sir, I was just asking, are you looking for any requirement in HR CR right now?\", \"comment\": \"The agent opened with a generic question instead of acknowledging the customer's recent activity on the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"CUSTOMER: I need sheets from two mm to eight mm. ... CUSTOMER: अपना झुंझुनू जिले राजस्थान में है। ... AGENT: Quantity? Quantity कितना रहता है आपका? ... AGENT: Then when are you going to have the requirement?\", \"comment\": \"The agent successfully revalidated all 5 key fields: product/grade, dimensions, quantity, location, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"CUSTOMER: Sir, our work is, we manufacture block machines... CUSTOMER: Our quantity sir, monthly 9-10 tons of material comes to my place. ... CUSTOMER: Tata's, I mostly get Tata's material.\", \"comment\": \"The agent successfully discovered the end application, monthly tonnage, and current brands used, but did not ask about the potential share for JSW or current payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: In Ghaziabad, yesterday 61,100 ex-price was running. Right? Plus GST, plus transportation. ... So sir, tell me then, let's start.\", \"comment\": \"The agent provided a specific ex-works price, estimated freight, attempted a soft close, and committed to sending a formal quote immediately.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: In Ghaziabad sir, right now our material is the cheapest. We have our, that too, a stockyard of JSW One there.\", \"comment\": \"The agent did not re-pitch the entire company, instead reinforcing the relevant USP of a price advantage due to the local stockyard.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Start your calls by acknowledging the customer's action on the platform, like 'I see you placed a requirement on our app,' instead of asking a generic question.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent noted a 'slight issue with the availability of packet material' and also confirmed that pipes, a secondary item the customer asked for, are not supplied in Rajasthan.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: You once send me that quotation... Now whatever works out, if the rate works out, we'll do it from here, otherwise it's coming from local anyway.\", \"response\": \"AGENT: Sir, look, I've already told you about the rate. In Ghaziabad, yesterday 61,100 ex-price was running. Right? Plus GST, plus transportation.\"}, {\"obj_type\": \"check_with_manager\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: That sir, I will confirm with sir first.\", \"response\": \"AGENT: You send it to him also sir, to your big brother, sir. He will also see it, sir.\"}], \"call_summary\": \"The customer, a machine manufacturer in Rajasthan, inquired about HR sheets (2-8mm, ~10MT/month) after using the JSW One app to compare rates with his current local supplier. The agent provided an indicative ex-works price from the Ghaziabad stockyard and explained the landed cost. The agent successfully handled objections and committed to sending a formal quotation for the customer to discuss with his brother, establishing a clear next step.\"}",
  "error": null,
  "latency_ms": 45062,
  "input_tokens": 8676,
  "output_tokens": 1122,
  "created_at": "2026-09-25 11:51:48",
  "sentiment": "neutral",
  "sentiment_score": -0.082,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 17,
  "lex_hits": 43,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.492,
  "agent_talk_sec": 141.0,
  "customer_talk_sec": 145.4,
  "dead_air_sec": 318.6,
  "longest_monologue_sec": 14.4,
  "agent_wpm": 367.2,
  "interruptions": 0,
  "agent_turns": 69,
  "customer_turns": 70,
  "discovery_qs": 37,
  "words_agent": 863,
  "words_customer": 748,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178832444091",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 0.9,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.71,
      "end_s": 2.08,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.28,
      "end_s": 2.58,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.78,
      "end_s": 4.5,
      "text_en": "Greetings sir, I was calling from JSW One.",
      "text_native": "नमस्कार सर, JSW One से बात कर रहा था।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.2,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 8.1,
      "text_en": "Uh sir, I was just asking, are you looking for any requirement in HR CR right now?",
      "text_native": "अ सर यही पूछ रहा था अभी HR CR में कोई रिक्वायरमेंट देख रहे हैं क्या?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.1,
      "end_s": 11.5,
      "text_en": "Sir, I just spoke with Abhinav ji Gautam from JSW One. Just one minute ago.",
      "text_native": "सर, अभी अभिनव जी गौतम से मेरा बात हुआ है JSW One से। जस्ट एक मिनट पहले ही।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 15.5,
      "text_en": "Oh, okay, okay. I am calling from the Mumbai head office. He looks after the non-Noida office.",
      "text_native": "अच्छा अच्छा अच्छा। मैं मुंबई हेड ऑफिस से बात कर रहा हूं। वो नॉन नोएडा ऑफिस देखता है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 18.5,
      "text_en": "Meaning, okay no, I just, I just spoke with him right now.",
      "text_native": "मतलब अच्छा नहीं, मेरा जस्ट मेरा जस्ट बात हुआ ही है अभी।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 21.0,
      "text_en": "Okay, okay. So what is the requirement, I mean, I'll also get to know.",
      "text_native": "अच्छा अच्छा। तो फिर क्या रिक्वायरमेंट रहता है कुछ मतलब मैं भी जान लेता हूं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 22.9,
      "text_en": "Sir, we need, we have manufacturing work.",
      "text_native": "सर, अपने को अपना मैन्युफैक्चरिंग का काम है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.2,
      "end_s": 23.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.5,
      "end_s": 25.8,
      "text_en": "I need sheets from two mm to eight mm.",
      "text_native": "दो mm से लेके आठ mm तक का मेरे को चद्दर काम लगता है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 26.5,
      "text_en": "Of HR?",
      "text_native": "HR का?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 28.2,
      "text_en": "Of HR. I need packet material.",
      "text_native": "HR का। पैकेट का माल काम लगता है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 29.6,
      "text_en": "Second's? Meaning without TC?",
      "text_native": "सेकंड का? मतलब विदाउट TC?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.6,
      "end_s": 30.8,
      "text_en": "Packet, the packet plate comes, right?",
      "text_native": "पैकेट, पैकेट प्लेट आता है ना?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 17,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.0,
      "text_en": "Chequered plate?",
      "text_native": "चेकर्ड प्लेट?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 18,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 32.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 19,
      "speaker": "agent",
      "start_s": 32.9,
      "end_s": 33.8,
      "text_en": "You're saying chequered plate, right?",
      "text_native": "चेकर्ड प्लेट कह रहे हो ना?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 20,
      "speaker": "customer",
      "start_s": 34.4,
      "end_s": 36.6,
      "text_en": "No, in this, an eight by four plate comes. Of HR.",
      "text_native": "नहीं, इसमें आठ चार का प्लेट आता है। HR का।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 21,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 38.8,
      "text_en": "No, you are talking about HR IS 2062.",
      "text_native": "नहीं, वो तो HR IS 2062 की तो बात कर रहे हो आप।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 22,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 39.3,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 23,
      "speaker": "agent",
      "start_s": 39.5,
      "end_s": 42.5,
      "text_en": "Right? Yes, so that, which brand do you take in that? Do you take this one, all the primary manufacturing brands?",
      "text_native": "है ना? हां तो वो तो उसमें ब्रांड कौन सा लेते हो आप? यही लेते हो क्या प्राइमरी ब्रांड्स जितने भी हैं मैन्युफैक्चरिंग?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 24,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 44.6,
      "text_en": "No sir, we bring it by asking for packet material.",
      "text_native": "नहीं सर जी, हम तो पैकेट का माल बोल के लाके लेके आते हैं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 25,
      "speaker": "agent",
      "start_s": 44.6,
      "end_s": 46.8,
      "text_en": "Packet, packet, okay. Do you get a TC and all in that, a test certificate?",
      "text_native": "पैकेट, पैकेट, ओके। TC वगैरह मिलता है उसमें, टेस्ट सर्टिफिकेट?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 26,
      "speaker": "customer",
      "start_s": 47.1,
      "end_s": 47.4,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 27,
      "speaker": "agent",
      "start_s": 47.6,
      "end_s": 48.8,
      "text_en": "Do you get a test certificate in that, sir?",
      "text_native": "टेस्ट सर्टिफिकेट मिलता है सर उसमें?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 28,
      "speaker": "customer",
      "start_s": 49.0,
      "end_s": 49.5,
      "text_en": "No sir.",
      "text_native": "नहीं सर।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 29,
      "speaker": "customer",
      "start_s": 49.8,
      "end_s": 51.2,
      "text_en": "We purchase from a local trader.",
      "text_native": "हम क्या लोकल ट्रेडर से परचेज करते हैं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 30,
      "speaker": "agent",
      "start_s": 51.5,
      "end_s": 52.0,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 31,
      "speaker": "customer",
      "start_s": 52.2,
      "end_s": 52.8,
      "text_en": "From local.",
      "text_native": "लोकल से।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 32,
      "speaker": "agent",
      "start_s": 53.0,
      "end_s": 56.0,
      "text_en": "Yes, even local sellers keep branded material, JSW, Tata, MNS. So it happens.",
      "text_native": "हां, लोकल वाले सेलर भी तो रखते हैं ब्रांड का मटेरियल, JSW, Tata, MNS। तो होता रहता है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 33,
      "speaker": "customer",
      "start_s": 56.0,
      "end_s": 57.8,
      "text_en": "Tata's, I mostly get Tata's material.",
      "text_native": "Tata का, मेरे पास ज्यादा Tata का माल आता है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 34,
      "speaker": "agent",
      "start_s": 58.1,
      "end_s": 61.5,
      "text_en": "Tata's comes, okay. Understood. Okay then sir, tell me something. Until yesterday, look sir, you are speaking from Ghaziabad, right?",
      "text_native": "Tata का आता है, अच्छा। समझ गया। ठीक है तो सर बताइए फिर कुछ। कल तक तो देखो सर गाजियाबाद से बात कर रहे हो ना आप?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 35,
      "speaker": "customer",
      "start_s": 61.5,
      "end_s": 63.5,
      "text_en": "No, no sir, ours is in Jhunjhunu district, Rajasthan.",
      "text_native": "नहीं नहीं सर, अपना झुंझुनू जिले राजस्थान में है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 36,
      "speaker": "agent",
      "start_s": 63.5,
      "end_s": 69.2,
      "text_en": "In Rajasthan. In Ghaziabad sir, right now our material is the cheapest. We have our, that too, a stockyard of JSW One there. We directly stock it from the plant.",
      "text_native": "राजस्थान में। गाजियाबाद में सर अभी सबसे ज्यादा मतलब सस्ता चलता है अपन का माल। वहां पे अपना वो भी है, स्टॉकयार्ड भी है JSW One का। डायरेक्टली हम स्टॉक करके रखते हैं फ्रॉम द प्लांट।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 37,
      "speaker": "customer",
      "start_s": 69.2,
      "end_s": 69.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 38,
      "speaker": "agent",
      "start_s": 69.5,
      "end_s": 73.2,
      "text_en": "So there, the price that was running till yesterday was 60, 61,100, sir, ex-price. Ex-works price.",
      "text_native": "तो उधर कल तक की जो प्राइस चल रहा था 60 61 100 चल रहा था सर, एक्स प्राइस। एक्स वर्क्स प्राइस।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 39,
      "speaker": "customer",
      "start_s": 73.5,
      "end_s": 74.8,
      "text_en": "Okay. Hmm hmm hmm.",
      "text_native": "अच्छा। हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 40,
      "speaker": "agent",
      "start_s": 74.8,
      "end_s": 76.5,
      "text_en": "So in this sir, what about delivery?",
      "text_native": "तो इसमें सर डिलीवरी का क्या रहता है?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 41,
      "speaker": "customer",
      "start_s": 76.5,
      "end_s": 77.8,
      "text_en": "Do you arrange the delivery or is it on us?",
      "text_native": "डिलीवरी आप कराते या हमारा रहता है?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 42,
      "speaker": "agent",
      "start_s": 77.8,
      "end_s": 80.8,
      "text_en": "Sir, you can get it done any way. You can also arrange your own vehicles, I can also send it in my vehicle.",
      "text_native": "सर, कैसे भी करा सकते हो। आप भी अपनी गाड़ियां लगा सकते हो, मैं भी अपनी गाड़ी से भिजवा सकता हूं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 43,
      "speaker": "customer",
      "start_s": 81.1,
      "end_s": 83.5,
      "text_en": "Okay. Will your vehicle be charged per kilometer or per ton?",
      "text_native": "अच्छा। आपकी गाड़ी से पर किलोमीटर का रहेगा या टन के हिसाब से रहेगा?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 44,
      "speaker": "agent",
      "start_s": 83.8,
      "end_s": 85.0,
      "text_en": "It's per ton.",
      "text_native": "टन के हिसाब से रहता है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 45,
      "speaker": "customer",
      "start_s": 85.0,
      "end_s": 88.0,
      "text_en": "Okay. So sir, can you once, two mm, three mm, one ton each of sheet",
      "text_native": "अच्छा। तो सर आप मेरे को एक बार दो mm, तीन mm का एक-एक टन चद्दर"
    },
    {
      "ucid": "21112178832444091",
      "idx": 46,
      "speaker": "agent",
      "start_s": 88.0,
      "end_s": 92.8,
      "text_en": "Look, let me tell you, for instance, to Rajasthan, if it has to go from Ghaziabad, otherwise we also supply from Jaipur in Rajasthan. But Jaipur's is running higher right now.",
      "text_native": "देखो, मैं बताऊं जैसे राजस्थान तक अगर गाजियाबाद से जाना हो, नहीं तो हम राजस्थान में जयपुर से भी देते हैं। बट जयपुर का अभी वो ऊपर चलता है ना।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 47,
      "speaker": "customer",
      "start_s": 92.8,
      "end_s": 95.5,
      "text_en": "Exactly, exactly. The market from Jaipur, I just spoke with the person from Jaipur.",
      "text_native": "वही वही। मार्केट जयपुर से जयपुर वाले से मेरा अभी जस्ट बात हुआ था।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 48,
      "speaker": "agent",
      "start_s": 95.5,
      "end_s": 95.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 49,
      "speaker": "customer",
      "start_s": 95.8,
      "end_s": 99.2,
      "text_en": "So I have asked them for a quotation as well. This, I actually use from two to eight mm.",
      "text_native": "तो उनको भी मैंने कोटेशन के लिए बोला है। ये मेरा एक्चुअली दो से लेके आठ mm तक काम में लगता है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 50,
      "speaker": "agent",
      "start_s": 99.5,
      "end_s": 99.9,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 51,
      "speaker": "customer",
      "start_s": 100.2,
      "end_s": 102.8,
      "text_en": "So in this, I mostly use three mm, two mm. Then I use five mm.",
      "text_native": "तो मेरा इसमें ज्यादा काम में मेरे को तीन mm, दो mm लगता है। फिर पांच mm लगता है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 52,
      "speaker": "agent",
      "start_s": 102.8,
      "end_s": 104.2,
      "text_en": "Quantity? What is your quantity?",
      "text_native": "क्वांटिटी? क्वांटिटी कितना रहता है आपका?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 53,
      "speaker": "customer",
      "start_s": 104.2,
      "end_s": 108.2,
      "text_en": "Our quantity sir, monthly 9-10 tons of material comes to my place. It's coming from local at the present time.",
      "text_native": "अपना क्वांटिटी सर जी, मंथली नौ-दस टन माल आता है मेरे यहां पे। लोकल से आ रहा है प्रेजेंट टाइम पे।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 54,
      "speaker": "agent",
      "start_s": 109.8,
      "end_s": 110.2,
      "text_en": "Yes sir?",
      "text_native": "हां सर?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 55,
      "speaker": "customer",
      "start_s": 110.8,
      "end_s": 112.5,
      "text_en": "From local, 9 to 10 tons of my material is coming.",
      "text_native": "लोकल से नौ से दस टन माल आ रहा है मेरा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 56,
      "speaker": "agent",
      "start_s": 112.5,
      "end_s": 114.5,
      "text_en": "No, I'm saying, are you saying including all sizes? Two mm, three mm?",
      "text_native": "नहीं, मैं कह रहा हूं सारे साइजेस मिला के कह रहे हो? दो mm, तीन mm?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 57,
      "speaker": "customer",
      "start_s": 114.5,
      "end_s": 115.8,
      "text_en": "Yes, all total combined.",
      "text_native": "हां, सारा टोटल मिला के।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 58,
      "speaker": "agent",
      "start_s": 115.8,
      "end_s": 116.4,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 59,
      "speaker": "customer",
      "start_s": 116.8,
      "end_s": 117.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 60,
      "speaker": "agent",
      "start_s": 117.4,
      "end_s": 118.2,
      "text_en": "So you take it from Jaipur itself, sir?",
      "text_native": "तो जयपुर से ही लेते हो सर?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 61,
      "speaker": "customer",
      "start_s": 118.5,
      "end_s": 123.5,
      "text_en": "No, I take it from local. Right now I had that, I had searched a bit. So I downloaded this JSW application to get the rate from it.",
      "text_native": "नहीं, मैं लोकल से लेता हूं। अभी तो मेरे पास वो मैंने ये थोड़ा सर्च किया था। तो इसका ये JSW वाला एप्लीकेशन डाउनलोड करके इससे रेट लेने के लिए ही किया था।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 62,
      "speaker": "agent",
      "start_s": 123.5,
      "end_s": 123.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 63,
      "speaker": "customer",
      "start_s": 123.8,
      "end_s": 126.8,
      "text_en": "Now whatever works out, if the rate works out, we'll do it from here, otherwise it's coming from local anyway.",
      "text_native": "अभी जो जमेगा, रेट का जमेगा तो इससे कर लेंगे वरना लोकल से तो अपना आ रहा ही है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 64,
      "speaker": "agent",
      "start_s": 126.8,
      "end_s": 141.2,
      "text_en": "Sir, look, I've already told you about the rate. In Ghaziabad, yesterday 61,100 ex-price was running. Right? Plus GST, plus transportation. We don't charge for loading from the customer. Right? So that much was the rate. Now see how much the freight will be to Rajasthan. It can be from 1500 to 2000. Your quantity is a bit, I mean if it's below 10 tons, then the vehicle's freight also has to be maintained, right, an 11-ton vehicle goes. So if less quantity goes in it, it's a bit like that. Assume up to 1500, from 1500 to 2000 it will cost you to Rajasthan.",
      "text_native": "सर देखो, रेट का तो मैंने बता ही दिया आपको। गाजियाबाद में कल 61 100 एक्स प्राइस चल रहा था। है ना? प्लस GST, प्लस ट्रांसपोर्टेशन। लोडिंग का हम चार्ज लेते नहीं है कस्टमर से। है ना? तो उतना चल रहा था। अब देख लो राजस्थान तक कितना पड़ेगा भाड़ा। पंद्रह सौ से दो हजार तक पड़ सकता है। आपकी क्वांटिटी थोड़ा मतलब अगर दस टन से नीचे है, तो गाड़ी का भाड़ा भी मेंटेन करना होता ना, ग्यारह टन की गाड़ी जाती है। तो उसमें कम क्वांटिटी जाएगी तो थोड़ा वैसा रहता है। पंद्रह सौ तक मान लो, पंद्रह सौ से दो हजार तक आपको राजस्थान से पड़ जाएगा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 65,
      "speaker": "customer",
      "start_s": 141.2,
      "end_s": 141.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 66,
      "speaker": "agent",
      "start_s": 141.5,
      "end_s": 145.2,
      "text_en": "So add more, sir. Plus GST. This much, I mean, your landed cost, I'm giving an average, it can be this much, lumpsum.",
      "text_native": "तो और ऐड कर लो सर। प्लस GST। इतना मतलब आपको लैंडेड कॉस्ट, एक एवरेज दे रहा हूं, इतना पड़ सकता है, लमसम।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 67,
      "speaker": "customer",
      "start_s": 145.2,
      "end_s": 145.8,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 68,
      "speaker": "agent",
      "start_s": 146.2,
      "end_s": 150.8,
      "text_en": "So sir, tell me then, let's start. The company is good, JSW One is growing. We source material directly from the plant and keep it. Your name will also be there.",
      "text_native": "तो सर बताओ फिर, स्टार्ट करते हैं। कंपनी अच्छी है, JSW One ग्रो कर रही है। डायरेक्ट प्लांट से सोर्स करके हम मटेरियल रखते हैं। आपका भी नाम होगा उधर।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 69,
      "speaker": "customer",
      "start_s": 150.8,
      "end_s": 155.2,
      "text_en": "That is there, sir. You once send me that quotation, for one ton each, that one packet each. A packet contains three tons of material, right?",
      "text_native": "वो तो है ही सर। आप एक बार मेरे को वो कोटेशन डाल देना, एक-एक टन, वो एक-एक पैकेट का। पैकेट में तीन टन माल आता है ना?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 70,
      "speaker": "agent",
      "start_s": 155.2,
      "end_s": 158.0,
      "text_en": "Yes, yes, there is a slight issue with the availability of packet material. I will still check.",
      "text_native": "हां हां, पैकेट का मटेरियल का अवेलेबिलिटी का थोड़ा इशू रहता है। मैं चेक कर लूंगा फिर भी।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 71,
      "speaker": "customer",
      "start_s": 158.0,
      "end_s": 159.8,
      "text_en": "Yes, does one packet contain three tons of material?",
      "text_native": "हां, एक पैकेट में तीन टन माल आता है क्या?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 72,
      "speaker": "agent",
      "start_s": 159.8,
      "end_s": 161.2,
      "text_en": "Yes sir, three to four tons.",
      "text_native": "हां जी, तीन से चार टन।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 73,
      "speaker": "customer",
      "start_s": 161.5,
      "end_s": 164.8,
      "text_en": "Yes, exactly that. That one ton each will work, two mm, three mm and five mm.",
      "text_native": "हां, वही वही। वो एक-एक टन का चलेगा, दो mm, तीन mm और पांच mm।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 74,
      "speaker": "agent",
      "start_s": 165.0,
      "end_s": 167.0,
      "text_en": "Why packet, sir? I mean, I wanted to know, do you have laser work?",
      "text_native": "पैकेट का क्यों सर? मतलब मैं जानना चाह रहा था, आपका लेजर का काम है क्या?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 75,
      "speaker": "customer",
      "start_s": 167.0,
      "end_s": 168.8,
      "text_en": "Sir, we have our own laser cutting.",
      "text_native": "अपना सर लेजर कटिंग अपने खुद के पास ही है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 76,
      "speaker": "agent",
      "start_s": 168.8,
      "end_s": 169.1,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 77,
      "speaker": "customer",
      "start_s": 169.1,
      "end_s": 176.2,
      "text_en": "Sir, our work is, we manufacture block machines, we make block machines, we make mixture machines. And secondly, these interlocks that are placed on the road, paver blocks, we make machines for that.",
      "text_native": "अपना सर काम है ब्लॉक मशीन मैन्युफैक्चर करते हैं अपन, बनाते हैं ब्लॉक मशीन, मिक्सचर मशीन बनाते हैं। और दूसरा ये जो रोड के ऊपर इंटरलॉक लगते हैं ना, पेवर ब्लॉक, उसका मशीनें बनाते हैं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 78,
      "speaker": "agent",
      "start_s": 176.2,
      "end_s": 176.5,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 79,
      "speaker": "customer",
      "start_s": 176.5,
      "end_s": 182.2,
      "text_en": "This is our, the company you are seeing, this company is for this work. We have one more company. There we make electric loaders.",
      "text_native": "ये तो अपना जिस आप जो मेरी कंपनी देख रहे हो, ये वाली कंपनी इस काम की है। अपनी एक कंपनी और है। वहां पे अपन इलेक्ट्रिक लोडर बनाते हैं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 80,
      "speaker": "agent",
      "start_s": 182.2,
      "end_s": 183.2,
      "text_en": "Is steel used in that too?",
      "text_native": "उसमें भी क्या स्टील यूज होता है?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 81,
      "speaker": "customer",
      "start_s": 183.5,
      "end_s": 186.0,
      "text_en": "Yes, in that 12 mm, 15 mm, 10 mm, 8 mm is used.",
      "text_native": "हां, उसके अंदर बारह mm, पंद्रह mm, दस mm, आठ mm वो काम में लगता है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 82,
      "speaker": "agent",
      "start_s": 186.2,
      "end_s": 188.5,
      "text_en": "Okay, HR in that. So why didn't you register that one? We could have gotten that done too.",
      "text_native": "अच्छा, उसमें HR। तो वो आपने रजिस्टर क्यों नहीं कराई? वो भी करा देते।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 83,
      "speaker": "customer",
      "start_s": 188.5,
      "end_s": 191.8,
      "text_en": "Oh sir, that yesterday, yesterday evening I was sitting and doing it. Just this morning, I made the login ID this morning.",
      "text_native": "अरे सर जी, वो कल, कल मैं शाम को बैठा-बैठा कर रहा था। सुबह ही, मैंने तो लॉगिन आईडी सुबह बनाई है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 84,
      "speaker": "agent",
      "start_s": 191.8,
      "end_s": 192.5,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 85,
      "speaker": "customer",
      "start_s": 192.9,
      "end_s": 193.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 86,
      "speaker": "agent",
      "start_s": 193.2,
      "end_s": 194.8,
      "text_en": "Understood. Get that registered too, I'll get it done for that as well.",
      "text_native": "समझ गया। वो भी रजिस्टर करा देना, उसमें भी करा दूंगा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 87,
      "speaker": "customer",
      "start_s": 195.0,
      "end_s": 196.8,
      "text_en": "Yes, we'll do that too. Everything is there.",
      "text_native": "हां, वो भी कर लेंगे। सारा भी रहता है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 88,
      "speaker": "agent",
      "start_s": 196.8,
      "end_s": 200.8,
      "text_en": "Hmm hmm. Sir, then I'll do one thing. Right now I had come downstairs to have some food and drink. You tell me, you tell me your firm's name.",
      "text_native": "हम्म हम्म। सर जी, फिर एक काम करता हूं। अभी तो मैं नीचे आया था थोड़ा खाना-पीना खाने के लिए। आप मेरे को, आप मेरे को अपनी फर्म का नाम बताओ।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 89,
      "speaker": "customer",
      "start_s": 201.0,
      "end_s": 203.8,
      "text_en": "Ours is sir, JXN Infra Equipment Private Limited.",
      "text_native": "अपना सर JXN Infra Equipment Private Limited है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 90,
      "speaker": "agent",
      "start_s": 203.8,
      "end_s": 204.5,
      "text_en": "JSL?",
      "text_native": "JSL?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 91,
      "speaker": "customer",
      "start_s": 204.8,
      "end_s": 205.5,
      "text_en": "J X N.",
      "text_native": "J X N."
    },
    {
      "ucid": "21112178832444091",
      "idx": 92,
      "speaker": "agent",
      "start_s": 205.8,
      "end_s": 206.8,
      "text_en": "Z? J X N.",
      "text_native": "Z? J X N."
    },
    {
      "ucid": "21112178832444091",
      "idx": 93,
      "speaker": "customer",
      "start_s": 206.8,
      "end_s": 207.5,
      "text_en": "J X N.",
      "text_native": "J X N."
    },
    {
      "ucid": "21112178832444091",
      "idx": 94,
      "speaker": "agent",
      "start_s": 207.8,
      "end_s": 209.0,
      "text_en": "Okay. If you search this on the net,",
      "text_native": "ओके। ये आप नेट पे सर्च करोगे ना,"
    },
    {
      "ucid": "21112178832444091",
      "idx": 95,
      "speaker": "customer",
      "start_s": 209.0,
      "end_s": 210.2,
      "text_en": "Yes, it will come up as soon as you search the name JXN.",
      "text_native": "हां, JXN नाम सर्च करते ही आ जाएगा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 96,
      "speaker": "agent",
      "start_s": 210.2,
      "end_s": 211.8,
      "text_en": "Oh, you've made a website too, that's a very good thing.",
      "text_native": "अच्छा, वेबसाइट भी बना रखी है, बहुत बढ़िया बात है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 97,
      "speaker": "customer",
      "start_s": 211.8,
      "end_s": 213.2,
      "text_en": "Yes. The other is Swastik.",
      "text_native": "हां। दूसरा स्वस्तिक।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 98,
      "speaker": "agent",
      "start_s": 213.8,
      "end_s": 215.0,
      "text_en": "That one is not registered yet, right?",
      "text_native": "वो तो रजिस्टर्ड नहीं है ना अभी?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 99,
      "speaker": "customer",
      "start_s": 215.0,
      "end_s": 215.8,
      "text_en": "That is not registered.",
      "text_native": "वो रजिस्टर्ड नहीं है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 100,
      "speaker": "agent",
      "start_s": 215.8,
      "end_s": 217.0,
      "text_en": "Yes. We will get that registered too, sir.",
      "text_native": "हां। वो भी रजिस्टर कराएंगे सर।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 101,
      "speaker": "customer",
      "start_s": 217.0,
      "end_s": 218.0,
      "text_en": "We will do that too, sir.",
      "text_native": "वो भी करेंगे सर जी।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 102,
      "speaker": "agent",
      "start_s": 218.2,
      "end_s": 222.8,
      "text_en": "I'll do one thing then sir, I'll go upstairs now, go to my office upstairs and share the card etc. with you from the laptop.",
      "text_native": "मैं सर फिर एक काम करता हूं, आपको एक अभी ना ऊपर जा, मेरे ऊपर ऑफिस में जाके कार्ड वगैरह शेयर करता हूं आपको लैपटॉप से।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 103,
      "speaker": "customer",
      "start_s": 222.8,
      "end_s": 223.2,
      "text_en": "Yes sir.",
      "text_native": "जी सर।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 104,
      "speaker": "agent",
      "start_s": 223.2,
      "end_s": 224.8,
      "text_en": "Then when are you going to have the requirement?",
      "text_native": "आप मेरे को फिर रिक्वायरमेंट कब होने वाली है आपको रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 105,
      "speaker": "customer",
      "start_s": 224.8,
      "end_s": 227.8,
      "text_en": "Sir, I always have a requirement. I keep ordering material every four-five days.",
      "text_native": "सर जी, मेरे को तो रिक्वायरमेंट रहता ही रहता है। ये मेरे हर चार-पांच दिन में माल मंगाता रहता हूं मैं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 106,
      "speaker": "agent",
      "start_s": 228.0,
      "end_s": 229.8,
      "text_en": "When are you going to place the next order, that's what I'm asking.",
      "text_native": "नेक्स्ट ऑर्डर कब लगाने वाले हो, ये पूछ रहा हूं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 107,
      "speaker": "customer",
      "start_s": 229.8,
      "end_s": 231.2,
      "text_en": "That sir, I will confirm with sir first.",
      "text_native": "वो सर मैं सर से कंफर्म करूंगा पहले।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 108,
      "speaker": "customer",
      "start_s": 231.5,
      "end_s": 233.2,
      "text_en": "Okay, right now I am also gathering information myself.",
      "text_native": "अच्छा, अभी तो मैं खुद भी जानकारी ले रहा हूं ना।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 109,
      "speaker": "agent",
      "start_s": 233.2,
      "end_s": 234.0,
      "text_en": "You have circulated it?",
      "text_native": "आपने सर्कुलेट कर दिया है?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 110,
      "speaker": "agent",
      "start_s": 234.5,
      "end_s": 236.2,
      "text_en": "Hmm? The inquiry you have, you have circulated it in the market, you mean?",
      "text_native": "हम्म? जो आपने इंक्वायरी है, सर्कुलेट कर दी है मार्केट में मतलब?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 111,
      "speaker": "customer",
      "start_s": 236.2,
      "end_s": 240.2,
      "text_en": "Yes. Right now it's like, I will talk to sir, which and how many tons of material to order. Right now I am saying one ton, sir can also say two tons.",
      "text_native": "हां। अभी ऐसा है, मैं सर से बात करूंगा, ये कौन सा कितना टन माल मंगाना है। अभी मैं एक टन बोल रहा हूं, सर दो टन भी बोल सकते हैं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 112,
      "speaker": "agent",
      "start_s": 240.5,
      "end_s": 245.2,
      "text_en": "Oh sir, this is a little thing of ours, I forgot to mention the MOQ. The MOQ is, we take material above five tons, meaning we can serve in MSMEs.",
      "text_native": "अरे सर, ये थोड़ा हमारा रहता है, मैं MOQ बताना भूल गया। MOQ का रहता है पांच टन से ऊपर का लेते हैं मटेरियल, मतलब सर्व कर सकते हैं हम MSMEs में।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 113,
      "speaker": "customer",
      "start_s": 245.5,
      "end_s": 246.0,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 114,
      "speaker": "agent",
      "start_s": 246.2,
      "end_s": 249.0,
      "text_en": "So please check that sir, I need more quantity. So that I can serve you the best.",
      "text_native": "तो थोड़ा वो देख लेना सर, क्वांटिटी मेरे को ज्यादा चाहिए। तो मैं बेस्ट सर्व कर दूं आपको।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 115,
      "speaker": "customer",
      "start_s": 249.0,
      "end_s": 252.2,
      "text_en": "No problem, we will see that. I will have to talk to sir about that too, right, I haven't even talked to sir yet.",
      "text_native": "कोई दिक्कत नहीं, वो देख लेंगे अपन। वो सर से भी बात करना पड़ेगा ना, अभी तो मैंने सर से बात ही नहीं किया।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 116,
      "speaker": "customer",
      "start_s": 253.5,
      "end_s": 254.0,
      "text_en": "It's like that.",
      "text_native": "ऐसा है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 117,
      "speaker": "agent",
      "start_s": 254.0,
      "end_s": 255.8,
      "text_en": "Okay. You mean, are you talking to the purchase manager?",
      "text_native": "ठीक है। आप मतलब, आप परचेस मैनेजर से बात कर रहे हो?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 118,
      "speaker": "customer",
      "start_s": 256.0,
      "end_s": 257.5,
      "text_en": "No, I am the manager of the company itself.",
      "text_native": "नहीं, मैं कंपनी का ही मैनेजर हूं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 119,
      "speaker": "agent",
      "start_s": 257.8,
      "end_s": 260.2,
      "text_en": "So talking to sir, I mean I didn't understand. Meaning your MD, is he your MD?",
      "text_native": "तो सर से बात करना, मतलब समझा नहीं मेरे को। मतलब आपका MD, आपके MD हैं?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 120,
      "speaker": "customer",
      "start_s": 260.2,
      "end_s": 262.5,
      "text_en": "No, this is our, our, our family business.",
      "text_native": "नहीं, ये हमारा, अपना, अपना फैमिली बिजनेस है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 121,
      "speaker": "agent",
      "start_s": 262.8,
      "end_s": 264.0,
      "text_en": "Okay, so your father must be with you?",
      "text_native": "अच्छा, तो आपके साथ फादर होंगे?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 122,
      "speaker": "customer",
      "start_s": 264.0,
      "end_s": 265.0,
      "text_en": "No, it's my elder brother.",
      "text_native": "नहीं, बड़े भैया हैं।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 123,
      "speaker": "agent",
      "start_s": 265.0,
      "end_s": 265.8,
      "text_en": "Okay, elder brother, okay.",
      "text_native": "अच्छा, बड़े भैया हैं, ओके।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 124,
      "speaker": "customer",
      "start_s": 265.8,
      "end_s": 270.2,
      "text_en": "Right now, the entire management is my work. But for instance, if I have to order something, I will first confirm with him.",
      "text_native": "अभी मैनेजमेंट का पूरा मेरा काम है। लेकिन जैसे मेरे को कुछ ऑर्डर मंगाना है तो मैं पहले उनसे कंफर्म करूंगा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 125,
      "speaker": "customer",
      "start_s": 270.2,
      "end_s": 272.2,
      "text_en": "Okay, okay. The decision is his, it's just necessary to confirm.",
      "text_native": "अच्छा अच्छा। डिसीजन इसका है, बस कंफर्म करना जरूरी है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 126,
      "speaker": "agent",
      "start_s": 272.5,
      "end_s": 275.0,
      "text_en": "Okay. Yes, that's right sir, he is your elder brother, you will confirm of course, sir.",
      "text_native": "अच्छा। हां, सही बात है सर, बड़े भैया हैं, कंफर्म तो करोगे ही सर।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 127,
      "speaker": "customer",
      "start_s": 275.0,
      "end_s": 288.2,
      "text_en": "That's it, right now it's like I need material, I need one ton of material. Now that loader company, my brother is looking after it. Okay. So he also has requirements, so yes, so I have a requirement for two mm, three mm. He has a requirement for five mm, eight mm. So now I will confirm with my brother that I have to order this sheet. Then he will tell me that yes, place this order along with it. Order this much.",
      "text_native": "वही तो अभी ऐसा है कि मेरे को चाहिए माल, एक टन माल चाहिए। अभी वो लोडर वाला कंपनी वो भैया देख रहे हैं। अच्छा। तो अभी उनको भी रिक्वायरमेंट रहता है तो हां, तो मेरे को दो mm, तीन mm का रिक्वायरमेंट है। उनको पांच mm, आठ mm का रिक्वायरमेंट है। तो अभी उनसे कंफर्म करूंगा भैया मेरे को ये चद्दर मंगाना है। तो वो फिर अपना बताएंगे कि हां इसके साथ ये भी ऑर्डर दे दे। इतना ये ऑर्डर कर दे।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 128,
      "speaker": "agent",
      "start_s": 288.2,
      "end_s": 289.2,
      "text_en": "Okay. It's like that.",
      "text_native": "अच्छा। ऐसा है।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 129,
      "speaker": "agent",
      "start_s": 289.2,
      "end_s": 293.8,
      "text_en": "Okay. Then sir, what I'll do is, I'll also send you the card etc. You send it to him also sir, to your big brother, sir. He will also see it, sir.",
      "text_native": "ठीक है। मैं फिर सर, क्या करता हूं, आपको कार्ड वगैरह भी भेज देता हूं। आप उनको भी सर भेज देना, अपने बिग ब्रदर को सर। वो भी देखेंगे सर।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 130,
      "speaker": "customer",
      "start_s": 293.8,
      "end_s": 296.0,
      "text_en": "Yes, yes. That sir, secondly, secondly, do you have this, pipe?",
      "text_native": "जी जी। वो सर दूसरा, दूसरा अपने ये पाइप है क्या?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 131,
      "speaker": "agent",
      "start_s": 296.0,
      "end_s": 296.5,
      "text_en": "Pipe?",
      "text_native": "पाइप?"
    },
    {
      "ucid": "21112178832444091",
      "idx": 132,
      "speaker": "customer",
      "start_s": 296.8,
      "end_s": 297.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 133,
      "speaker": "agent",
      "start_s": 297.2,
      "end_s": 298.8,
      "text_en": "We don't have pipes, sir. We don't do it on the Rajasthan side.",
      "text_native": "पाइप्स नहीं है सर। राजस्थान साइड नहीं करते।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 134,
      "speaker": "agent",
      "start_s": 299.0,
      "end_s": 302.0,
      "text_en": "Okay, okay. No, that too, if you were in the South, I would have gotten it for you. It won't be possible on the Rajasthan side.",
      "text_native": "अच्छा अच्छा। नहीं वो भी मेरे को साउथ में अगर आप होते तो मैं दिलवा देता। राजस्थान साइड नहीं हो पाएगा।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 135,
      "speaker": "customer",
      "start_s": 302.2,
      "end_s": 305.5,
      "text_en": "Okay. Anyway, no problem, you send me the card and all. I'll talk, right?",
      "text_native": "अच्छा। चलो कोई नहीं, आप मेरे को कार्ड-वार्ड, कार्ड वगैरह भेज देना। मैं बात कर लेता हूं ना।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 136,
      "speaker": "agent",
      "start_s": 305.8,
      "end_s": 306.5,
      "text_en": "Okay. Okay sir.",
      "text_native": "ठीक है। ठीक है सर।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 137,
      "speaker": "customer",
      "start_s": 306.5,
      "end_s": 307.2,
      "text_en": "Okay, okay sir.",
      "text_native": "ओके, ठीक है सर।"
    },
    {
      "ucid": "21112178832444091",
      "idx": 138,
      "speaker": "agent",
      "start_s": 307.2,
      "end_s": 308.2,
      "text_en": "Okay, greetings sir.",
      "text_native": "ओके, नमस्कार सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178832444091",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh sir, I was just asking, are you looking for any requirement in HR CR right now?",
      "comment": "The agent opened with a generic question instead of acknowledging the customer's recent activity on the JSW One platform."
    },
    {
      "ucid": "21112178832444091",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "full",
      "earned": 3.0,
      "questions_hit": 5,
      "evidence": "CUSTOMER: I need sheets from two mm to eight mm. ... CUSTOMER: अपना झुंझुनू जिले राजस्थान में है। ... AGENT: Quantity? Quantity कितना रहता है आपका? ... AGENT: Then when are you going to have the requirement?",
      "comment": "The agent successfully revalidated all 5 key fields: product/grade, dimensions, quantity, location, and timeline."
    },
    {
      "ucid": "21112178832444091",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "CUSTOMER: Sir, our work is, we manufacture block machines... CUSTOMER: Our quantity sir, monthly 9-10 tons of material comes to my place. ... CUSTOMER: Tata's, I mostly get Tata's material.",
      "comment": "The agent successfully discovered the end application, monthly tonnage, and current brands used, but did not ask about the potential share for JSW or current payment terms."
    },
    {
      "ucid": "21112178832444091",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: In Ghaziabad, yesterday 61,100 ex-price was running. Right? Plus GST, plus transportation. ... So sir, tell me then, let's start.",
      "comment": "The agent provided a specific ex-works price, estimated freight, attempted a soft close, and committed to sending a formal quote immediately."
    },
    {
      "ucid": "21112178832444091",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: In Ghaziabad sir, right now our material is the cheapest. We have our, that too, a stockyard of JSW One there.",
      "comment": "The agent did not re-pitch the entire company, instead reinforcing the relevant USP of a price advantage due to the local stockyard."
    }
  ],
  "objections": [
    {
      "ucid": "21112178832444091",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "CUSTOMER: You once send me that quotation... Now whatever works out, if the rate works out, we'll do it from here, otherwise it's coming from local anyway.",
      "response": "AGENT: Sir, look, I've already told you about the rate. In Ghaziabad, yesterday 61,100 ex-price was running. Right? Plus GST, plus transportation."
    },
    {
      "ucid": "21112178832444091",
      "obj_type": "check_with_manager",
      "state": "handled",
      "evidence": "CUSTOMER: That sir, I will confirm with sir first.",
      "response": "AGENT: You send it to him also sir, to your big brother, sir. He will also see it, sir."
    }
  ],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}