{ "ucid": "21112178591512661", "call_date": "2026-08-05", "start_time": "1899-12-30 13:02:06", "end_time": "1899-12-30 13:03:39", "duration_sec": 93, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "General Enquiry", "agent": "Ganesh", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcf14e9dbdc7f8d35622bc67a68e31b00.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 165, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178591512661__DIAcf14e9dbdc7f8d35622bc67a68e31b00.mp3", "audio_bytes": 217728, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 72.576, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] AGENT: Uh sir, good afternoon. Yes, this is Ganesh speaking from the JSW One platform. (Uh sir, good afternoon. Ji, Ganesh baat kar raha hoon JSW One platform se.)\n[6s] CUSTOMER: From the JSW One platform? (JSW One platform se?)\n[7s] AGENT: Yes, yes.\n[8s] CUSTOMER: Yes, that's right, sir. (Haan, barabar hai sir.)\n[9s] AGENT: Actually sir, you had registered on our website under the name Golden Power Engineering Private Limited. (Actually sir aapne hamare website par registration kiya hua tha Golden Power Engineering Private Limited ke naam se.)\n[12s] CUSTOMER: Yes, yes. (Ji, ji.)\n[13s] AGENT: Some of your inquiries had also come in from the 20th-25th, in the month of May. But that couldn't happen. So I called for a follow-up on that. No inquiry had come for a long time. Do you have any purchasing plan or anything right now? (Aapki kuch aapki inquiries bhi aayi thi bees-pachchis se, May month mein. But wo ho nahi paaya tha. Toh wahi ek follow-up ke liye call kiya tha. Kaafi time se koi inquiry aayi nahi thi. Abhi kuch purchasing plan wagera kuch hai kya aapka?)\n[20s] CUSTOMER: No, not at the moment. That's why no inquiry came. I had registered earlier. For now, whatever was there has been closed, right? (Nahi, abhi haal filhaal hai nahi. Isliye koi inquiry aayi nahi. Pehle kiya tha registration. Abhi to haal filhaal jo tha wo close ho chuke hain na.)\n[26s] AGENT: Okay. So you don't have any ongoing projects as such right now? (Okay. So abhi ongoing projects as such kuch nahi hai aapka?)\n[28s] CUSTOMER: It's upcoming now. Not ongoing. It's almost completed. Meaning, whatever is there is nearing completion. (Abhi upcoming hai. Ongoing to nahi hai. Almost completed hai. Matlab jo bhi hai completion pe chal raha hai.)\n[32s] AGENT: I'll ping you from my personal number, sir. So that in the future... because now we have also started opening our own yard and all. Then maybe you will get a lot of... you will get a benefit in the delivery timeline. (Main aapko mere ek personal number se ping kar deta hoon sir. Jaise in future kyunki abhi hamara khud ka yard wagera bhi open hona start kar diya hai. Then maybe aapko delivery timeline mein bahut aapko ye ho jayega, benefit ho jayega.)\n[40s] CUSTOMER: Okay, okay. You ping me. I'll save the number. Something... (Theek hai, theek hai. Aap mereko ping kar dijiye. Main number save kar leta hoon. Kuch...)\n[43s] AGENT: Okay.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "clear: Some background noise is present but does not significantly affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You must follow the pitch structure: after the opener, lead with the supply hook to create interest, then ask discovery questions to understand the customer's business before asking for a requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent performed a follow-up call to a previously registered lead. The customer stated they have no immediate requirement as their current project is almost complete, but they have an upcoming one. The agent skipped discovery but successfully closed the call by agreeing to send his contact details for future needs.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh sir, good afternoon. Yes, this is Ganesh speaking from the JSW One platform.\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So I called for a follow-up on that. Kaafi time se koi inquiry aayi nahi thi. Abhi kuch purchasing plan wagera kuch hai kya aapka?\", \"comment\": \"The agent did not lead with a supply or price hook, instead opening with a generic follow-up and asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the six required discovery questions about the customer's business or procurement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No structured pitch was delivered, as no discovery was done to base it on.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any purchasing plan or anything right now?\", \"comment\": \"The agent successfully asked if a current requirement exists, and the customer confirmed they have none.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Main aapko mere ek personal number se ping kar deta hoon sir.\", \"comment\": \"The agent established a clear next step of sending his contact details, which the customer agreed to save.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure: after the opener, lead with the supply hook to create interest, then ask discovery questions to understand the customer's business before asking for a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent performed a follow-up call to a previously registered lead. The customer stated they have no immediate requirement as their current project is almost complete, but they have an upcoming one. The agent skipped discovery but successfully closed the call by agreeing to send his contact details for future needs.\"}", "error": null, "latency_ms": 28635, "input_tokens": 3243, "output_tokens": 762, "created_at": "2026-09-25 10:55:00", "sentiment": "neutral", "sentiment_score": -0.12, "sentiment_confidence": "high", "pos": 1, "neg": 2, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.617, "agent_talk_sec": 24.3, "customer_talk_sec": 15.1, "dead_air_sec": 53.6, "longest_monologue_sec": 7.0, "agent_wpm": 335.8, "interruptions": 0, "agent_turns": 8, "customer_turns": 7, "discovery_qs": 2, "words_agent": 136, "words_customer": 60, "monologue_heavy": 0, "turns": [ { "ucid": "21112178591512661", "idx": 0, "speaker": "customer", "start_s": 0.47, "end_s": 1.0, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178591512661", "idx": 1, "speaker": "agent", "start_s": 1.4, "end_s": 1.87, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178591512661", "idx": 2, "speaker": "agent", "start_s": 2.3, "end_s": 5.1, "text_en": "Uh sir, good afternoon. Yes, this is Ganesh speaking from the JSW One platform.", "text_native": "Uh sir, good afternoon. Ji, Ganesh baat kar raha hoon JSW One platform se." }, { "ucid": "21112178591512661", "idx": 3, "speaker": "customer", "start_s": 5.59, "end_s": 6.79, "text_en": "From the JSW One platform?", "text_native": "JSW One platform se?" }, { "ucid": "21112178591512661", "idx": 4, "speaker": "agent", "start_s": 6.89, "end_s": 7.3, "text_en": "Yes, yes.", "text_native": "Yes, yes." }, { "ucid": "21112178591512661", "idx": 5, "speaker": "customer", "start_s": 7.7, "end_s": 8.5, "text_en": "Yes, that's right, sir.", "text_native": "Haan, barabar hai sir." }, { "ucid": "21112178591512661", "idx": 6, "speaker": "agent", "start_s": 8.8, "end_s": 12.4, "text_en": "Actually sir, you had registered on our website under the name Golden Power Engineering Private Limited.", "text_native": "Actually sir aapne hamare website par registration kiya hua tha Golden Power Engineering Private Limited ke naam se." }, { "ucid": "21112178591512661", "idx": 7, "speaker": "customer", "start_s": 12.5, "end_s": 12.9, "text_en": "Yes, yes.", "text_native": "Ji, ji." }, { "ucid": "21112178591512661", "idx": 8, "speaker": "agent", "start_s": 13.0, "end_s": 20.0, "text_en": "Some of your inquiries had also come in from the 20th-25th, in the month of May. But that couldn't happen. So I called for a follow-up on that. No inquiry had come for a long time. Do you have any purchasing plan or anything right now?", "text_native": "Aapki kuch aapki inquiries bhi aayi thi bees-pachchis se, May month mein. But wo ho nahi paaya tha. Toh wahi ek follow-up ke liye call kiya tha. Kaafi time se koi inquiry aayi nahi thi. Abhi kuch purchasing plan wagera kuch hai kya aapka?" }, { "ucid": "21112178591512661", "idx": 9, "speaker": "customer", "start_s": 20.5, "end_s": 25.5, "text_en": "No, not at the moment. That's why no inquiry came. I had registered earlier. For now, whatever was there has been closed, right?", "text_native": "Nahi, abhi haal filhaal hai nahi. Isliye koi inquiry aayi nahi. Pehle kiya tha registration. Abhi to haal filhaal jo tha wo close ho chuke hain na." }, { "ucid": "21112178591512661", "idx": 10, "speaker": "agent", "start_s": 26.0, "end_s": 28.0, "text_en": "Okay. So you don't have any ongoing projects as such right now?", "text_native": "Okay. So abhi ongoing projects as such kuch nahi hai aapka?" }, { "ucid": "21112178591512661", "idx": 11, "speaker": "customer", "start_s": 28.5, "end_s": 32.5, "text_en": "It's upcoming now. Not ongoing. It's almost completed. Meaning, whatever is there is nearing completion.", "text_native": "Abhi upcoming hai. Ongoing to nahi hai. Almost completed hai. Matlab jo bhi hai completion pe chal raha hai." }, { "ucid": "21112178591512661", "idx": 12, "speaker": "agent", "start_s": 32.5, "end_s": 39.5, "text_en": "I'll ping you from my personal number, sir. So that in the future... because now we have also started opening our own yard and all. Then maybe you will get a lot of... you will get a benefit in the delivery timeline.", "text_native": "Main aapko mere ek personal number se ping kar deta hoon sir. Jaise in future kyunki abhi hamara khud ka yard wagera bhi open hona start kar diya hai. Then maybe aapko delivery timeline mein bahut aapko ye ho jayega, benefit ho jayega." }, { "ucid": "21112178591512661", "idx": 13, "speaker": "customer", "start_s": 39.8, "end_s": 43.0, "text_en": "Okay, okay. You ping me. I'll save the number. Something...", "text_native": "Theek hai, theek hai. Aap mereko ping kar dijiye. Main number save kar leta hoon. Kuch..." }, { "ucid": "21112178591512661", "idx": 14, "speaker": "agent", "start_s": 43.0, "end_s": 44.0, "text_en": "Okay.", "text_native": "Okay." } ], "steps": [ { "ucid": "21112178591512661", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Uh sir, good afternoon. Yes, this is Ganesh speaking from the JSW One platform.", "comment": "The agent did not use the customer's name or ask for permission to speak." }, { "ucid": "21112178591512661", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "So I called for a follow-up on that. Kaafi time se koi inquiry aayi nahi thi. Abhi kuch purchasing plan wagera kuch hai kya aapka?", "comment": "The agent did not lead with a supply or price hook, instead opening with a generic follow-up and asking for requirements." }, { "ucid": "21112178591512661", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any of the six required discovery questions about the customer's business or procurement." }, { "ucid": "21112178591512661", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No structured pitch was delivered, as no discovery was done to base it on." }, { "ucid": "21112178591512661", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Do you have any purchasing plan or anything right now?", "comment": "The agent successfully asked if a current requirement exists, and the customer confirmed they have none." }, { "ucid": "21112178591512661", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Main aapko mere ek personal number se ping kar deta hoon sir.", "comment": "The agent established a clear next step of sending his contact details, which the customer agreed to save." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }