{
  "ucid": "21112178591266921",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 12:21:09",
  "end_time": "1899-12-30 12:22:09",
  "duration_sec": 60,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Not_Answered",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA62aeafc202fe59d1f1b654af769ff7e4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 110,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591266921__DIA62aeafc202fe59d1f1b654af769ff7e4.mp3",
  "audio_bytes": 68688,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 22.896,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Yes, I'm calling from JSW One.   (जी, JSW One से बात कर रहे हैं।)\n[3s] CUSTOMER: Who is speaking?   (कौन बोल रहा है?)\n[4s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[6s] CUSTOMER: So?   (तो?)\n[6s] AGENT: From JSW One, from Jindal Steel.   (JSW One से, जिंदाल स्टील से।)\n[9s] CUSTOMER: Hello. If you tell up to fifty thousand, then they won't do it.   (हॅलो. पचास हजार तक आप बताएंगे तो तो करेंगे नहीं।)\n[12s] AGENT: Sir?   (सर?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: There is significant background noise and crosstalk on the customer's side, making it difficult to discern if they are always addressing the agent.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer interrupts the opening, try to regain control by completing the permission step before proceeding.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself from JSW One. The customer immediately interjected with a vague statement about 'fifty thousand' and the call ended. The agent was unable to proceed with the pitch or any discovery.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes, I'm calling from JSW One.\", \"comment\": \"The agent identified JSW One but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended almost immediately.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any next step could be discussed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer interrupts the opening, try to regain control by completing the permission step before proceeding.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself from JSW One. The customer immediately interjected with a vague statement about 'fifty thousand' and the call ended. The agent was unable to proceed with the pitch or any discovery.\"}",
  "error": null,
  "latency_ms": 25128,
  "input_tokens": 2737,
  "output_tokens": 622,
  "created_at": "2026-09-25 10:50:31",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.489,
  "agent_talk_sec": 4.5,
  "customer_talk_sec": 4.7,
  "dead_air_sec": 50.8,
  "longest_monologue_sec": 1.5,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 20,
  "words_customer": 18,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178591266921",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.48,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178591266921",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.78,
      "end_s": 2.98,
      "text_en": "Yes, I'm calling from JSW One.",
      "text_native": "जी, JSW One से बात कर रहे हैं।"
    },
    {
      "ucid": "21112178591266921",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.29,
      "end_s": 4.01,
      "text_en": "Who is speaking?",
      "text_native": "कौन बोल रहा है?"
    },
    {
      "ucid": "21112178591266921",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.01,
      "end_s": 5.51,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178591266921",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.81,
      "end_s": 6.01,
      "text_en": "So?",
      "text_native": "तो?"
    },
    {
      "ucid": "21112178591266921",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.21,
      "end_s": 7.71,
      "text_en": "From JSW One, from Jindal Steel.",
      "text_native": "JSW One से, जिंदाल स्टील से।"
    },
    {
      "ucid": "21112178591266921",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 12.01,
      "text_en": "Hello. If you tell up to fifty thousand, then they won't do it.",
      "text_native": "हॅलो. पचास हजार तक आप बताएंगे तो तो करेंगे नहीं।"
    },
    {
      "ucid": "21112178591266921",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.21,
      "end_s": 12.51,
      "text_en": "Sir?",
      "text_native": "सर?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178591266921",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes, I'm calling from JSW One.",
      "comment": "The agent identified JSW One but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178591266921",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver a hook."
    },
    {
      "ucid": "21112178591266921",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended almost immediately."
    },
    {
      "ucid": "21112178591266921",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178591266921",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178591266921",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any next step could be discussed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}