{ "ucid": "21112178591050452", "call_date": "2026-08-05", "start_time": "1899-12-30 11:45:04", "end_time": "1899-12-30 11:48:54", "duration_sec": 230, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa908c87f27bc11375e9fa9c8203590c3.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 225, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178591050452__DIAa908c87f27bc11375e9fa9c8203590c3.mp3", "audio_bytes": 558360, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 186.12, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] UNKNOWN: The person you are trying to reach isn't available.\n[3s] CUSTOMER: Hello.\n[4s] AGENT: Hello.\n[4s] CUSTOMER: Yes. (हाँ जी।)\n[5s] AGENT: Am I speaking with MM Steels Corporation, Sharma ji? (MM Steels Corporation से बात कर रहे हैं, शर्मा जी?)\n[6s] CUSTOMER: Yes, yes. (हाँ जी, हाँ जी।)\n[7s] AGENT: This is Rohit Mishra speaking from JSW from Bombay. (रोहित मिश्रा बात कर रहा था JSW से from Bombay.)\n[9s] CUSTOMER: Yes, yes sir, tell me. (हाँ जी, हाँ जी सर, बोलिए।)\n[10s] AGENT: I saw your company, so I was going through it. You have given quite a few inquiries but unfortunately, not a single one has been closed. (आपकी company दिखी मैंने, तो फिर मैं थोड़ा go through कर रहा था। आपने काफी सारी inquiries दी हुई है but unfortunately close नहीं हुआ एक भी।)\n[14s] CUSTOMER: Yes, yes. (हाँ जी, हाँ जी।)\n[15s] AGENT: Perhaps you registered last this very month. So, I mean, tell me, how can I help you? (शायद last इसी month आपने register किया था। तो, मतलब बताइए ना, कैसे help कर सकता हूं मैं आपका?)\n[18s] CUSTOMER: Sir, the rates are not matching, actually. The first sellers, the distributors, sir, they are able to give it cheaper than you. So sir, what benefit will I get? (Sir, rate match नहीं हो पा रहे actually. आप से सस्ता तो first seller हैं, जो distributor हैं सर, वही दे पा रहे हैं। तो सर मेरेको फायदा क्या होगा?)\n[22s] AGENT: Yours is trading, right? (Trading का है ना आपका?)\n[22s] CUSTOMER: Yes, yes. It's for HR sheet, coil. (हाँ जी, हाँ जी। HR sheet का रहता है, coil.)\n[24s] AGENT: And you need it in Faridabad, right? (और आपको Faridabad में चाहिए होता है, right?)\n[25s] CUSTOMER: Yes. (हाँ जी।)\n[26s] AGENT: Hmm. Okay, okay, okay. Where do you usually buy from? (हम्म। Okay, okay, okay. ऐसे आप कहां से लेते हैं?)\n[28s] CUSTOMER: Sir, I buy from the first sellers. (सर मैं तो जो first seller हैं उनसे लेता हूं।)\n[30s] AGENT: Do you buy from Mongers and all? (Mongers, ये सब से लेते हैं क्या?)\n[31s] CUSTOMER: Monger, our own MTC Ispat, Jyoti. (Monger, ये अपना MTC Ispat, Jyoti.)\n[32s] AGENT: Okay. Okay. Alright. All the names you've mentioned, they all buy from me now. (Okay. Okay. ठीक है ना। ये सारे तो जितने भी आपने नाम लिए, ये सारे खुद मेरे से लेते हैं अभी।)\n[35s] AGENT: So basically their plant gets it, it goes from the plant, two thousand tons go monthly for them. For Mongers, it's needless to say, his name is probably Yogesh, Yogesh ji. (तो basically इनका plant जाता है, plant से जाता है, दो हज़ार ton का monthly जाता है इनका। Mongers का तो वो कहना नहीं, योगेश नाम है शायद, योगेश जी।)\n[39s] CUSTOMER: Yogesh Gupta. (योगेश गुप्ता।)\n[40s] AGENT: Yes, Yogesh Gupta, right. So, I speak with him. (हाँ, योगेश गुप्ता, right. तो, बात होती है उनसे।)\n[42s] AGENT: If you do a good quantity, then I can also help you. (Quantity आप करेंगे अच्छा, तब मैं भी help कर सकता हूं आपका।)\n[43s] CUSTOMER: Regarding quantity, sir, see, my maximum work is, as they say, trading plus manufacturing. (Quantity सर मेरी देखिए, आप maximum जो मेरा काम है ना, वो सर trading plus में जैसे कहते हैं manufacturing है।)\n[47s] AGENT: You have manufacturing? (Manufacturing है आपका?)\n[47s] CUSTOMER: Trading plus manufacturing, sir. I do trading, I also do manufacturing. I do both, both kinds of work. (Trading plus manufacturing, सर। Trading भी करता हूं मैं, manufacturing भी करता हूं। दोनों, दोनों काम करता हूं।)\n[50s] AGENT: Manufacturing of what? (Manufacturing किस चीज का है?)\n[50s] CUSTOMER: It's fabrication, sir. (Fabrication है सर।)\n[51s] AGENT: It's for fabrication. Alright. So right now, how much, I mean, what quantity can you take? (Fabrication का है। ठीक है ना। तो अभी आप कितना, मतलब quantity कितना ले सकते हैं आप?)\n[54s] CUSTOMER: Sir, per month, I will gladly take 250 tons, 300 tons from you, sir. 10 to, 10 to 12 coils. (मुझे सर महीने का मैं आपसे 250 ton, 300 ton सर बड़े प्यार से लूंगा। 10 से, 10 से 12 coil.)\n[57s] AGENT: No no, don't tell me about monthly. You tell me this, if I give you good support now, a good price, then how much quantity will you close right now? (नहीं नहीं, महीने का, महीने का मुझे मत बताइए। मुझे आप ये बताइए, अभी मैं अगर आपको अच्छा support दूं, अच्छा price दूं, तो आप अभी कितना quantity close करेंगे?)\n[100s] CUSTOMER: Right now, sir, see, I can't actually tell you like that because sir, the maximum material I take is what is of use to me, sir, for example in manufacturing, okay? Now what happens is, sir, suppose, I took a full coil from you, of five mm, six mm, whatever I need. If I have five tons, ten tons left over from that, sir, then I do trading with it. (अभी तो सर देखिए, मुझे ना actually मैं ऐसे नहीं बता सकता क्योंकि सर maximum जो मैं वही माल लेता हूं सर जो मेरा use में होता है सर, example manufacturing में, ठीक है? अब होता क्या है सर, suppose करो, मैंने आपसे पूरा coil ले लिया, पांच mm का, छह mm का, जो मेरेको लगता है। उसमें से सर मेरेको अगर पांच ton, दस ton बच जाता है, तो सर मैं उसको trading कर देता हूं।)\n[108s] AGENT: Okay. (अच्छा।)\n[109s] CUSTOMER: The main purpose is that among my competitors, uh, the ones who are my main competitors, sir, they have direct MOUs with the Steel Authority. So sir, in the rates, what do you call it, I can't compare, can't compete. This is the main reason. (Main purpose ये है के मेरे competitors में, अह, जो, जो मेरे competitors हैं main, वो सर उनके direct Steel Authority से MOU हो रखे होते हैं। तो सर मैं जो rateon में सर क्या कहते हैं, मैं compare, compete नहीं कर पाता। Main reason ये है।)\n[116s] CUSTOMER: If, sir, I get better rates from you than the first seller, then sir, I am absolutely, what do you call it, interested. (अगर सर मेरेको first seller से भी अच्छे rate मिले आपसे, तो सर मैं बिलकुल क्या कहते हैं, interested हूं।)\n[118s] AGENT: Hmm. (हम्म।)\n[119s] CUSTOMER: So if you can do it then... (तो आप अगर कर सकते हैं तो...)\n[120s] AGENT: Okay. You share it, I will tell you. Okay sir? (Okay. आप share करिए, मैं आपको बताता हूं। ठीक है सर?)\n[121s] CUSTOMER: Okay, okay, okay. (ठीक है, ठीक है, ठीक है।)\n[122s] AGENT: Okay. Thank you.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 42, "connected": 1, "audio_notes": "clear: There is some minor background noise, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "42 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When the customer raises a price objection, don't try to win on authority; instead, use our USPs to reframe the conversation around landed cost and quality, then qualify a specific requirement to provide a competitive quote.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a fabricator and trader in Faridabad, immediately raised a price objection, stating local distributors are cheaper. The agent attempted to counter by claiming these distributors are his customers but failed to pitch any value propositions or qualify a specific requirement. The call ended vaguely without a concrete next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Am I speaking with MM Steels Corporation, Sharma ji? ... This is Rohit Mishra speaking from JSW from Bombay. CUSTOMER: Yes, yes sir, tell me.\", \"comment\": \"The agent identified himself and the customer, and the customer's response granted implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I saw your company, so I was going through it. You have given quite a few inquiries but unfortunately, not a single one has been closed.\", \"comment\": \"The agent did not lead with a supply or price hook, instead referencing past inquiry history, which is not the prescribed pitch structure.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: Manufacturing of what? ... Where do you usually buy from? ... CUSTOMER: per month, I will gladly take 250 tons, 300 tons from you, sir.\", \"comment\": \"The agent asked about manufacturing type and current suppliers, and the customer volunteered their monthly tonnage, hitting 3 of 6 questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: All the names you've mentioned, they all buy from me now.\", \"comment\": \"The agent did not pitch any USPs; instead, he tried to establish authority by claiming the customer's suppliers buy from him.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: if I give you good support now, a good price, then how much quantity will you close right now?\", \"comment\": \"The agent asked for a current requirement but failed to capture any specific details like grade, thickness, or width after the customer deflected.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: You share it, I will tell you. Okay sir?\", \"comment\": \"The call ended with a vague, non-committal request for the customer to 'share' something, not an explicit, agent-owned next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer raises a price objection, don't try to win on authority; instead, use our USPs to reframe the conversation around landed cost and quality, then qualify a specific requirement to provide a competitive quote.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Sir, the rates are not matching, actually. The first sellers, the distributors, sir, they are able to give it cheaper than you.\", \"response\": \"All the names you've mentioned, they all buy from me now.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"Sir, I buy from the first sellers. ... Monger, our own MTC Ispat, Jyoti.\", \"response\": \"Okay. Okay. ठीक है ना। ये सारे तो जितने भी आपने नाम लिए, ये सारे खुद मेरे से लेते हैं अभी।\"}], \"call_summary\": \"The customer, a fabricator and trader in Faridabad, immediately raised a price objection, stating local distributors are cheaper. The agent attempted to counter by claiming these distributors are his customers but failed to pitch any value propositions or qualify a specific requirement. The call ended vaguely without a concrete next step.\"}", "error": null, "latency_ms": 39946, "input_tokens": 4391, "output_tokens": 1072, "created_at": "2026-09-25 11:01:05", "sentiment": "positive", "sentiment_score": 0.518, "sentiment_confidence": "high", "pos": 16, "neg": 0, "lex_hits": 12, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.65, "agent_talk_sec": 74.5, "customer_talk_sec": 40.1, "dead_air_sec": 115.4, "longest_monologue_sec": 43.5, "agent_wpm": 179.6, "interruptions": 0, "agent_turns": 21, "customer_turns": 20, "discovery_qs": 11, "words_agent": 223, "words_customer": 266, "monologue_heavy": 0, "turns": [ { "ucid": "21112178591050452", "idx": 0, "speaker": "unknown", "start_s": 0.7, "end_s": 2.5, "text_en": "The person you are trying to reach isn't available.", "text_native": "The person you are trying to reach isn't available." }, { "ucid": "21112178591050452", "idx": 1, "speaker": "customer", "start_s": 2.9, "end_s": 3.3, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178591050452", "idx": 2, "speaker": "agent", "start_s": 3.7, "end_s": 4.1, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178591050452", "idx": 3, "speaker": "customer", "start_s": 4.3, "end_s": 4.6, "text_en": "Yes.", "text_native": "हाँ जी।" }, { "ucid": "21112178591050452", "idx": 4, "speaker": "agent", "start_s": 4.7, "end_s": 6.1, "text_en": "Am I speaking with MM Steels Corporation, Sharma ji?", "text_native": "MM Steels Corporation से बात कर रहे हैं, शर्मा जी?" }, { "ucid": "21112178591050452", "idx": 5, "speaker": "customer", "start_s": 6.2, "end_s": 6.8, "text_en": "Yes, yes.", "text_native": "हाँ जी, हाँ जी।" }, { "ucid": "21112178591050452", "idx": 6, "speaker": "agent", "start_s": 6.9, "end_s": 8.6, "text_en": "This is Rohit Mishra speaking from JSW from Bombay.", "text_native": "रोहित मिश्रा बात कर रहा था JSW से from Bombay." }, { "ucid": "21112178591050452", "idx": 7, "speaker": "customer", "start_s": 8.9, "end_s": 9.7, "text_en": "Yes, yes sir, tell me.", "text_native": "हाँ जी, हाँ जी सर, बोलिए।" }, { "ucid": "21112178591050452", "idx": 8, "speaker": "agent", "start_s": 10.0, "end_s": 13.9, "text_en": "I saw your company, so I was going through it. You have given quite a few inquiries but unfortunately, not a single one has been closed.", "text_native": "आपकी company दिखी मैंने, तो फिर मैं थोड़ा go through कर रहा था। आपने काफी सारी inquiries दी हुई है but unfortunately close नहीं हुआ एक भी।" }, { "ucid": "21112178591050452", "idx": 9, "speaker": "customer", "start_s": 14.1, "end_s": 14.6, "text_en": "Yes, yes.", "text_native": "हाँ जी, हाँ जी।" }, { "ucid": "21112178591050452", "idx": 10, "speaker": "agent", "start_s": 14.7, "end_s": 17.4, "text_en": "Perhaps you registered last this very month. So, I mean, tell me, how can I help you?", "text_native": "शायद last इसी month आपने register किया था। तो, मतलब बताइए ना, कैसे help कर सकता हूं मैं आपका?" }, { "ucid": "21112178591050452", "idx": 11, "speaker": "customer", "start_s": 17.5, "end_s": 21.7, "text_en": "Sir, the rates are not matching, actually. The first sellers, the distributors, sir, they are able to give it cheaper than you. So sir, what benefit will I get?", "text_native": "Sir, rate match नहीं हो पा रहे actually. आप से सस्ता तो first seller हैं, जो distributor हैं सर, वही दे पा रहे हैं। तो सर मेरेको फायदा क्या होगा?" }, { "ucid": "21112178591050452", "idx": 12, "speaker": "agent", "start_s": 21.7, "end_s": 22.3, "text_en": "Yours is trading, right?", "text_native": "Trading का है ना आपका?" }, { "ucid": "21112178591050452", "idx": 13, "speaker": "customer", "start_s": 22.4, "end_s": 23.8, "text_en": "Yes, yes. It's for HR sheet, coil.", "text_native": "हाँ जी, हाँ जी। HR sheet का रहता है, coil." }, { "ucid": "21112178591050452", "idx": 14, "speaker": "agent", "start_s": 23.8, "end_s": 25.2, "text_en": "And you need it in Faridabad, right?", "text_native": "और आपको Faridabad में चाहिए होता है, right?" }, { "ucid": "21112178591050452", "idx": 15, "speaker": "customer", "start_s": 25.3, "end_s": 25.6, "text_en": "Yes.", "text_native": "हाँ जी।" }, { "ucid": "21112178591050452", "idx": 16, "speaker": "agent", "start_s": 26.0, "end_s": 28.2, "text_en": "Hmm. Okay, okay, okay. Where do you usually buy from?", "text_native": "हम्म। Okay, okay, okay. ऐसे आप कहां से लेते हैं?" }, { "ucid": "21112178591050452", "idx": 17, "speaker": "customer", "start_s": 28.3, "end_s": 29.7, "text_en": "Sir, I buy from the first sellers.", "text_native": "सर मैं तो जो first seller हैं उनसे लेता हूं।" }, { "ucid": "21112178591050452", "idx": 18, "speaker": "agent", "start_s": 29.7, "end_s": 30.6, "text_en": "Do you buy from Mongers and all?", "text_native": "Mongers, ये सब से लेते हैं क्या?" }, { "ucid": "21112178591050452", "idx": 19, "speaker": "customer", "start_s": 30.7, "end_s": 32.1, "text_en": "Monger, our own MTC Ispat, Jyoti.", "text_native": "Monger, ये अपना MTC Ispat, Jyoti." }, { "ucid": "21112178591050452", "idx": 20, "speaker": "agent", "start_s": 32.4, "end_s": 34.8, "text_en": "Okay. Okay. Alright. All the names you've mentioned, they all buy from me now.", "text_native": "Okay. Okay. ठीक है ना। ये सारे तो जितने भी आपने नाम लिए, ये सारे खुद मेरे से लेते हैं अभी।" }, { "ucid": "21112178591050452", "idx": 21, "speaker": "agent", "start_s": 35.1, "end_s": 38.7, "text_en": "So basically their plant gets it, it goes from the plant, two thousand tons go monthly for them. For Mongers, it's needless to say, his name is probably Yogesh, Yogesh ji.", "text_native": "तो basically इनका plant जाता है, plant से जाता है, दो हज़ार ton का monthly जाता है इनका। Mongers का तो वो कहना नहीं, योगेश नाम है शायद, योगेश जी।" }, { "ucid": "21112178591050452", "idx": 22, "speaker": "customer", "start_s": 38.7, "end_s": 39.3, "text_en": "Yogesh Gupta.", "text_native": "योगेश गुप्ता।" }, { "ucid": "21112178591050452", "idx": 23, "speaker": "agent", "start_s": 39.5, "end_s": 40.9, "text_en": "Yes, Yogesh Gupta, right. So, I speak with him.", "text_native": "हाँ, योगेश गुप्ता, right. तो, बात होती है उनसे।" }, { "ucid": "21112178591050452", "idx": 24, "speaker": "agent", "start_s": 41.5, "end_s": 43.3, "text_en": "If you do a good quantity, then I can also help you.", "text_native": "Quantity आप करेंगे अच्छा, तब मैं भी help कर सकता हूं आपका।" }, { "ucid": "21112178591050452", "idx": 25, "speaker": "customer", "start_s": 43.3, "end_s": 46.7, "text_en": "Regarding quantity, sir, see, my maximum work is, as they say, trading plus manufacturing.", "text_native": "Quantity सर मेरी देखिए, आप maximum जो मेरा काम है ना, वो सर trading plus में जैसे कहते हैं manufacturing है।" }, { "ucid": "21112178591050452", "idx": 26, "speaker": "agent", "start_s": 46.7, "end_s": 47.2, "text_en": "You have manufacturing?", "text_native": "Manufacturing है आपका?" }, { "ucid": "21112178591050452", "idx": 27, "speaker": "customer", "start_s": 47.3, "end_s": 49.8, "text_en": "Trading plus manufacturing, sir. I do trading, I also do manufacturing. I do both, both kinds of work.", "text_native": "Trading plus manufacturing, सर। Trading भी करता हूं मैं, manufacturing भी करता हूं। दोनों, दोनों काम करता हूं।" }, { "ucid": "21112178591050452", "idx": 28, "speaker": "agent", "start_s": 49.8, "end_s": 50.4, "text_en": "Manufacturing of what?", "text_native": "Manufacturing किस चीज का है?" }, { "ucid": "21112178591050452", "idx": 29, "speaker": "customer", "start_s": 50.5, "end_s": 51.1, "text_en": "It's fabrication, sir.", "text_native": "Fabrication है सर।" }, { "ucid": "21112178591050452", "idx": 30, "speaker": "agent", "start_s": 51.2, "end_s": 53.7, "text_en": "It's for fabrication. Alright. So right now, how much, I mean, what quantity can you take?", "text_native": "Fabrication का है। ठीक है ना। तो अभी आप कितना, मतलब quantity कितना ले सकते हैं आप?" }, { "ucid": "21112178591050452", "idx": 31, "speaker": "customer", "start_s": 53.7, "end_s": 56.7, "text_en": "Sir, per month, I will gladly take 250 tons, 300 tons from you, sir. 10 to, 10 to 12 coils.", "text_native": "मुझे सर महीने का मैं आपसे 250 ton, 300 ton सर बड़े प्यार से लूंगा। 10 से, 10 से 12 coil." }, { "ucid": "21112178591050452", "idx": 32, "speaker": "agent", "start_s": 56.7, "end_s": 100.2, "text_en": "No no, don't tell me about monthly. You tell me this, if I give you good support now, a good price, then how much quantity will you close right now?", "text_native": "नहीं नहीं, महीने का, महीने का मुझे मत बताइए। मुझे आप ये बताइए, अभी मैं अगर आपको अच्छा support दूं, अच्छा price दूं, तो आप अभी कितना quantity close करेंगे?" }, { "ucid": "21112178591050452", "idx": 33, "speaker": "customer", "start_s": 100.2, "end_s": 108.1, "text_en": "Right now, sir, see, I can't actually tell you like that because sir, the maximum material I take is what is of use to me, sir, for example in manufacturing, okay? Now what happens is, sir, suppose, I took a full coil from you, of five mm, six mm, whatever I need. If I have five tons, ten tons left over from that, sir, then I do trading with it.", "text_native": "अभी तो सर देखिए, मुझे ना actually मैं ऐसे नहीं बता सकता क्योंकि सर maximum जो मैं वही माल लेता हूं सर जो मेरा use में होता है सर, example manufacturing में, ठीक है? अब होता क्या है सर, suppose करो, मैंने आपसे पूरा coil ले लिया, पांच mm का, छह mm का, जो मेरेको लगता है। उसमें से सर मेरेको अगर पांच ton, दस ton बच जाता है, तो सर मैं उसको trading कर देता हूं।" }, { "ucid": "21112178591050452", "idx": 34, "speaker": "agent", "start_s": 108.2, "end_s": 108.6, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178591050452", "idx": 35, "speaker": "customer", "start_s": 108.7, "end_s": 115.2, "text_en": "The main purpose is that among my competitors, uh, the ones who are my main competitors, sir, they have direct MOUs with the Steel Authority. So sir, in the rates, what do you call it, I can't compare, can't compete. This is the main reason.", "text_native": "Main purpose ये है के मेरे competitors में, अह, जो, जो मेरे competitors हैं main, वो सर उनके direct Steel Authority से MOU हो रखे होते हैं। तो सर मैं जो rateon में सर क्या कहते हैं, मैं compare, compete नहीं कर पाता। Main reason ये है।" }, { "ucid": "21112178591050452", "idx": 36, "speaker": "customer", "start_s": 115.5, "end_s": 118.2, "text_en": "If, sir, I get better rates from you than the first seller, then sir, I am absolutely, what do you call it, interested.", "text_native": "अगर सर मेरेको first seller से भी अच्छे rate मिले आपसे, तो सर मैं बिलकुल क्या कहते हैं, interested हूं।" }, { "ucid": "21112178591050452", "idx": 37, "speaker": "agent", "start_s": 118.3, "end_s": 118.6, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178591050452", "idx": 38, "speaker": "customer", "start_s": 118.7, "end_s": 119.5, "text_en": "So if you can do it then...", "text_native": "तो आप अगर कर सकते हैं तो..." }, { "ucid": "21112178591050452", "idx": 39, "speaker": "agent", "start_s": 119.5, "end_s": 121.2, "text_en": "Okay. You share it, I will tell you. Okay sir?", "text_native": "Okay. आप share करिए, मैं आपको बताता हूं। ठीक है सर?" }, { "ucid": "21112178591050452", "idx": 40, "speaker": "customer", "start_s": 121.3, "end_s": 122.1, "text_en": "Okay, okay, okay.", "text_native": "ठीक है, ठीक है, ठीक है।" }, { "ucid": "21112178591050452", "idx": 41, "speaker": "agent", "start_s": 122.4, "end_s": 123.0, "text_en": "Okay. Thank you.", "text_native": "Okay. Thank you." } ], "steps": [ { "ucid": "21112178591050452", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "AGENT: Am I speaking with MM Steels Corporation, Sharma ji? ... This is Rohit Mishra speaking from JSW from Bombay. CUSTOMER: Yes, yes sir, tell me.", "comment": "The agent identified himself and the customer, and the customer's response granted implicit permission to proceed." }, { "ucid": "21112178591050452", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: I saw your company, so I was going through it. You have given quite a few inquiries but unfortunately, not a single one has been closed.", "comment": "The agent did not lead with a supply or price hook, instead referencing past inquiry history, which is not the prescribed pitch structure." }, { "ucid": "21112178591050452", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "AGENT: Manufacturing of what? ... Where do you usually buy from? ... CUSTOMER: per month, I will gladly take 250 tons, 300 tons from you, sir.", "comment": "The agent asked about manufacturing type and current suppliers, and the customer volunteered their monthly tonnage, hitting 3 of 6 questions." }, { "ucid": "21112178591050452", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: All the names you've mentioned, they all buy from me now.", "comment": "The agent did not pitch any USPs; instead, he tried to establish authority by claiming the customer's suppliers buy from him." }, { "ucid": "21112178591050452", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: if I give you good support now, a good price, then how much quantity will you close right now?", "comment": "The agent asked for a current requirement but failed to capture any specific details like grade, thickness, or width after the customer deflected." }, { "ucid": "21112178591050452", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: You share it, I will tell you. Okay sir?", "comment": "The call ended with a vague, non-committal request for the customer to 'share' something, not an explicit, agent-owned next step." } ], "objections": [ { "ucid": "21112178591050452", "obj_type": "price", "state": "mishandled", "evidence": "Sir, the rates are not matching, actually. The first sellers, the distributors, sir, they are able to give it cheaper than you.", "response": "All the names you've mentioned, they all buy from me now." }, { "ucid": "21112178591050452", "obj_type": "incumbent_supplier", "state": "mishandled", "evidence": "Sir, I buy from the first sellers. ... Monger, our own MTC Ispat, Jyoti.", "response": "Okay. Okay. ठीक है ना। ये सारे तो जितने भी आपने नाम लिए, ये सारे खुद मेरे से लेते हैं अभी।" } ], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }