{
  "ucid": "21112178591013341",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 11:38:53",
  "end_time": "1899-12-30 11:39:16",
  "duration_sec": 23,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Not_Answered",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA239f513c3b6f3f96e7843d758bb6ea20.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 11,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178591013341__DIA239f513c3b6f3f96e7843d758bb6ea20.mp3",
  "audio_bytes": 34560,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 11.52,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (హలో)\n[3s] AGENT: Hello, uh Namaste sir.   (హలో, ఆ నమస్తే సర్.)\n[4s] CUSTOMER: Namaste.   (నమస్తే అండి.)\n[5s] AGENT: Sir, my name is Varun, I am calling from JSW One, sir.   (సర్ నా పేరు వరుణ్, JSW One నుంచి మాట్లాడుతున్నాను సర్.)\n[8s] CUSTOMER: Tell me.   (చెప్పండమ్మా.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "Telugu",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "After your introduction, you must always ask the customer if it's a good time to talk to secure their permission before proceeding.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One. The customer responded and invited the agent to continue, but the call ended immediately after. No business topics were discussed, and the call was too short to progress past the initial introduction.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, my name is Varun, I am calling from JSW One, sir.\", \"comment\": \"The agent introduced himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call did not progress to the discovery stage.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure or next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After your introduction, you must always ask the customer if it's a good time to talk to secure their permission before proceeding.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One. The customer responded and invited the agent to continue, but the call ended immediately after. No business topics were discussed, and the call was too short to progress past the initial introduction.\"}",
  "error": null,
  "latency_ms": 31784,
  "input_tokens": 2665,
  "output_tokens": 632,
  "created_at": "2026-09-25 10:44:01",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.694,
  "agent_talk_sec": 4.3,
  "customer_talk_sec": 1.9,
  "dead_air_sec": 16.8,
  "longest_monologue_sec": 2.9,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 16,
  "words_customer": 4,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178591013341",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.73,
      "end_s": 2.16,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178591013341",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.71,
      "end_s": 4.12,
      "text_en": "Hello, uh Namaste sir.",
      "text_native": "హలో, ఆ నమస్తే సర్."
    },
    {
      "ucid": "21112178591013341",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.41,
      "end_s": 5.14,
      "text_en": "Namaste.",
      "text_native": "నమస్తే అండి."
    },
    {
      "ucid": "21112178591013341",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.41,
      "end_s": 8.3,
      "text_en": "Sir, my name is Varun, I am calling from JSW One, sir.",
      "text_native": "సర్ నా పేరు వరుణ్, JSW One నుంచి మాట్లాడుతున్నాను సర్."
    },
    {
      "ucid": "21112178591013341",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.4,
      "end_s": 9.14,
      "text_en": "Tell me.",
      "text_native": "చెప్పండమ్మా."
    }
  ],
  "steps": [
    {
      "ucid": "21112178591013341",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, my name is Varun, I am calling from JSW One, sir.",
      "comment": "The agent introduced himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178591013341",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the hook."
    },
    {
      "ucid": "21112178591013341",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call did not progress to the discovery stage."
    },
    {
      "ucid": "21112178591013341",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, so no USPs could be pitched."
    },
    {
      "ucid": "21112178591013341",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178591013341",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no closure or next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}