{
  "ucid": "21112178590854981",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 11:12:29",
  "end_time": "1899-12-30 11:16:39",
  "duration_sec": 250,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb838e14df5fa5bf508e160d84d35c4a6.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 229,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178590854981__DIAb838e14df5fa5bf508e160d84d35c4a6.mp3",
  "audio_bytes": 702000,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 234.0,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello   (हॅलो)\n[2s] CUSTOMER: Yes   (हां)\n[2s] AGENT: Yeah good morning sir, I am Abdul speaking from JSW.   (या गुड मॉर्निंग सर मैं अब्दुल बात कर रहा हूं जेएसडब्ल्यू से)\n[5s] CUSTOMER: Yes.   (हांजी)\n[6s] AGENT: Yeah sir, your company is registered under the name Desh Shyam Rising Ispat Industries.   (या सर आपकी कंपनी रजिस्टर्ड है देश श्याम राइजिंग इस्पात इंडस्ट्रीज के नाम से)\n[8s] CUSTOMER: Our company is registered.   (रजिस्टर्ड है हमारी कंपनी)\n[10s] AGENT: Yes, is there any requirement, sir?   (हां कुछ रिक्वायरमेंट है क्या सर?)\n[10s] CUSTOMER: I don't know, people from JSW come from your side, they say it's not registered.   (पता नहीं जेएसडब्ल्यू के आपके यहां से बंदे आते हैं वो कहते हैं रजिस्टर्ड नहीं है)\n[13s] AGENT: No, the company is registered sir, that's why I have called from JSW. Do you have any requirement?   (नहीं कंपनी रजिस्टर्ड है सर इसके लिए मैं फोन किया हूं जेएसडब्ल्यू से कुछ रिक्वायरमेंट है क्या आपका?)\n[16s] CUSTOMER: There is for 1.6.   (वन पॉइंट सिक्स की है)\n[18s] AGENT: 1.6.   (वन पॉइंट सिक्स)\n[18s] CUSTOMER: In HR.   (एचआर में)\n[20s] AGENT: Okay okay okay.   (अच्छा अच्छा अच्छा)\n[21s] AGENT: What was the width? 1.6, 1250? How many tons are needed?   (विड्थ क्या था वन पॉइंट सिक्स, बारह सौ पचास? कितना टन चाहिए?)\n[22s] CUSTOMER: There is 1250, there is 900.   (बारह सौ पचास है, नौ सौ है)\n[24s] AGENT: I had received an inquiry from you once, hello?   (एक बार इंक्वायरी मिला था आपको, हेलो?)\n[26s] CUSTOMER: Yes, yes.   (हां हां)\n[27s] AGENT: You had placed an inquiry there but I think there was a difference of two rupees.   (वहां पे इंक्वायरी डाले थे बट आई थिंक दो रुपए का डिफरेंस आ रहा था)\n[29s] CUSTOMER: Since when, what time are you talking about?   (कब से कब की बात कर रहे हैं आप?)\n[31s] AGENT: June, 11th June.   (जून, इलेवन जून)\n[32s] CUSTOMER: After that, so much work has been done. After June, now in August, the demand has come. The June order was completed and gone. After that, your company's prices must have also changed.   (उसके बाद में तो कितना ही काम हो गया जून के बाद अब अगस्त में अभी डिमांड आई है जून वाला तो आर्डर कंप्लीट हो के चला गया उसके बाद में तो आपकी कंपनी की प्राइजे भी चेंज हुई होगी)\n[37s] AGENT: Hmm, the price now   (हम्म प्राइस तो अभी)\n[38s] CUSTOMER: It's been a long time for June.   (उसको तो बहुत टाइम हो गया जून को तो)\n[40s] AGENT: Fifty   (फिफ्टी)\n[40s] CUSTOMER: For June, a lot   (जून का तो बहुत)\n[42s] AGENT: Yes?   (हांजी?)\n[43s] AGENT: Okay, right now I your... right now the best rate is going on sir, 56, 1050 rate is going on.   (ठीक है अभी मैं आपका अभी बेस्ट रेट चल रहा है सर फिफ्टी सिक्स टेन फिफ्टी का रेट चल रहा है)\n[45s] CUSTOMER: So what will be the price for 1.6?   (तो वन सिक्स का क्या प्राइस होगा?)\n[47s] AGENT: For 1.6, you can take it as two rupees higher.   (वन पॉइंट सिक्स आप ले लीजिए दो रुपए ऊपर)\n[48s] CUSTOMER: Yes, so how much did it become?   (हां तो कितना हो गया?)\n[50s] AGENT: That same fifty... I mean it will come to around sixty for you. Sixty, around 60.   (वही फिफ्टी मतलब सिक्सटी के करीब आ जाएगा आपको सिक्सटी साठ के करीब)\n[53s] CUSTOMER: It will become 60 rupees, right? So we will get this in Jaipur, right?   (साठ रुपए हो जाएगा ना तो ये जयपुर मिल जाएगा ना अपने को?)\n[55s] AGENT: Where do you want it delivered?   (आपको कहां डिलीवर्ड चाहिए?)\n[56s] CUSTOMER: Jaipur.   (जयपुर)\n[58s] AGENT: Jaipur delivery.   (जयपुर डिलीवरी)\n[59s] AGENT: Okay, I will give you the rate. Just tell me once, what is the width? 1250?   (ठीक है मैं आपको रेट दे देता हूं एक बार आप मुझे बता दीजिए विड्थ कितना बारह सौ पचास?)\n[61s] CUSTOMER: 1250.   (बारह सौ पचास)\n[63s] AGENT: Hmm.   (हम्म)\n[63s] AGENT: Okay, 1.6, 1250. Do you need it in coil, sir?   (ओके वन पॉइंट सिक्स बारह सौ पचास कोइल में चाहिए सर?)\n[66s] CUSTOMER: Coil will work. We have CTL.   (कोइल चल जाएगा सीटीएल है अपने पास में)\n[68s] AGENT: Okay, okay, okay. How many tons, I mean, how much will one coil be? 20-30 tons?   (ओके ठीक है ठीक है कितना टन मतलब एक कोइल कितने का होगा बीस तीस टन का?)\n[70s] CUSTOMER: One will work, two will work, three will work. As per your comfort... as per your transportation and vehicle facility, we take the material.   (एक चल जाएगा दो चल जाएगा तीन चल जाएगा जैसा आपके कंफर्ट ट्रांसपोर्टेशन और गाड़ी की आपके जैसे फैसिलिटी हो वैसे माल ले लेते हैं हम)\n[75s] AGENT: Okay.   (ओके)\n[76s] CUSTOMER: It's not like we need only 20. If some weight is needed in the vehicle, then 40 will also work, 50 will also work.   (ऐसा नहीं है कि बीस ही चाहिए अगर गाड़ी में कोई वजन चाहिए तो चालीस भी हो जाएगा पचास भी हो जाएगा)\n[80s] AGENT: No no, it's okay. We... you start with just one for now, sir, no issue.   (नहीं नहीं ठीक है हम तो स्टार्ट कीजिए सर अभी एक ही से कोई इशू नहीं है)\n[82s] CUSTOMER: So do one, sir, do it for one coil.   (तो एक कर लो सर एक कोइल का कर लो)\n[83s] AGENT: Okay sir, okay. I will tell you. By when do you have to purchase, sir? What do you do, trading or manufacturing, can I know something?   (ठीक है सर ठीक है मैं बोलता हूं आपको आप कब तक परचेस करना है सर क्या करते हैं आप ट्रेडिंग की मैन्युफैक्चरिंग कुछ जान सकता हूं?)\n[87s] CUSTOMER: It's manufacturing, sir.   (मैन्युफैक्चरिंग है सर)\n[88s] AGENT: Okay, what do you make?   (अच्छा क्या बनाते हैं?)\n[89s] CUSTOMER: What we do is semi... semi-finox... we semi-finish it and give the material to the consumer. Like by cutting it to size, punching it, or bending it.   (हम लोग क्या सेमी सेमी फिनोक्स सेमी फिनिश्ड करके कंज्यूमर को हम लोग मटेरियल देते हैं जैसे साइज में कटिंग करके पंच करके या बेंड करके)\n[93s] AGENT: Yes yes, that same thing, fabrication, fabrication.   (हां हां वही वही फैब्रिकेशन फैब्रिकेशन)\n[94s] CUSTOMER: But the final process, the customer does that. We give it to them semi-finished. So that their scrap is minimal.   (पर फाइनल प्रोसेस है वो कस्टमर ही करता है हम उसको सेमी फिनिश करके दे देते हैं जिससे कि उनका स्क्रैप कम से कम निकले)\n[99s] AGENT: Understood, it's fabrication more or less, I understood the point.   (समझ गया फैब्रिकेशन हो गया मोटा मोटी समझ गया बात को)\n[101s] CUSTOMER: Yes, yes, yes.   (हांजी हांजी हांजी)\n[102s] AGENT: Hmm.   (हम्म)\n[102s] AGENT: And one more thing is, uh, which all makes do you take? Do you take Tata? Which all makes do you take?   (और एक चीज है कि अह कौन कौन सा मेक लेते हैं आप टाटा लेते हैं कौन कौन सा मेक लेते हैं आप?)\n[105s] CUSTOMER: Sir, see, right now we are taking from SG Mart. Mostly JSW comes. Then JSW comes. Then NMDC comes. Then JSW Sambalpur plant's comes, JSW Vijayanagar plant's comes. Hmm. And Tata Bhushan plant's comes. And Tata Jamshedpur's comes, Tata Kalinganagar's comes. And your AMLS's comes.   (सर अभी देखो हम लोग एसजी मार्ट से ले रहे हैं ज्यादा जेएसडब्ल्यू का आता है फिर जेएसडब्ल्यू का आता है फिर एनएमडीसी का आता है फिर जेएसडब्ल्यू संबलपुर प्लांट का आता है जेएसडब्ल्यू विजयनगर प्लांट का आता है हम्म और टाटा भूषण प्लांट का आता है और टाटा जमशेदपुर का आता है टाटा कलिंगनगर का आता है और आपके एएमएलएस का आता है)\n[118s] AGENT: Okay.   (ठीक है)\n[119s] CUSTOMER: We are taking all these right now, sir.   (ये सारे ले रहे हैं सर अभी हम)\n[120s] AGENT: Okay.   (ओके)\n[121s] AGENT: Okay, I am quoting the rate to you, sir. Yes. And the second thing is that you have an order right now, don't you sir? Purchase plan, order etc. you have?   (ठीक है मैं आपको रेट कोट कर रहा हूं सर हां एंड दूसरी चीज ये है कि अभी आपके पास आर्डर है ना सर परचेस प्लान आर्डर वगैरह है आपके पास?)\n[125s] CUSTOMER: What are you saying?   (क्या कह रहे हो?)\n[126s] AGENT: You must have a current order right now, right?   (अभी आपके पास करंट में आर्डर होगा ना?)\n[128s] CUSTOMER: Sir, we purchase 1.6 daily. There is no day when we don't purchase 1.6. We do it daily.   (सर हम लोग डेली वन पॉइंट सिक्स परचेस करते हैं कोई दिन ऐसा नहीं है जिस दिन वन सिक्स परचेस नहीं करते हैं डेली करते हैं)\n[131s] AGENT: Okay sir, I'll give you the rate   (ठीक है सर मैं आपको रेट)\n[132s] CUSTOMER: Daily... we have a daily requirement.   (डेली डेली हमारी रिक्वायरमेंट रहती है)\n[134s] AGENT: Okay sir, okay okay. I will quote you the delivered rate. Whatever it is, you can tell me then, okay?   (ओके सर ओके ओके मैं आपको रेट कोट करता हूं डिलीवर्ड जैसा होगा फिर आप मुझे बताइएगा है ना?)\n[136s] CUSTOMER: Yes.   (हांजी)\n[138s] AGENT: Okay sir, thank you.   (ओके सर थैंक यू)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 69,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "69 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the critical opening steps; start by asking for permission to speak and delivering a price/availability hook before asking for requirements to build rapport and earn their attention.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing customer who immediately stated a requirement for 1.6mm HR coil for delivery in Jaipur. The agent gathered specification details and information about the customer's business. The call concluded with the agent promising to send a delivered price quote, though without a specific timeline.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah sir, your company is registered under the name Desh Shyam Rising Ispat Industries... Yes, is there any requirement, sir?\", \"comment\": \"The agent identified the customer's company but failed to ask for permission to speak before asking for a requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, is there any requirement, sir?\", \"comment\": \"The agent did not lead with a price or availability hook; he immediately asked for a requirement, missing the opportunity to create interest.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"what do you do, trading or manufacturing, can I know something?... what do you make?... which all makes do you take?\", \"comment\": \"Agent successfully asked about manufacturing type (Q1), application (Q2), and current suppliers (Q4), but missed monthly tonnage, JSW share, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the conversation remained purely transactional on the customer's stated requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"There is for 1.6... What was the width? 1.6, 1250?... How many tons are needed?... Where do you want it delivered?... By when do you have to purchase, sir?\", \"comment\": \"The agent successfully captured the key details of the customer's immediate requirement: thickness, width, quantity, location, and urgency.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will quote you the delivered rate. Whatever it is, you can tell me then, okay?\", \"comment\": \"The agent proposed a next step (sending a quote) but failed to commit to a specific turnaround time for it.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the critical opening steps; start by asking for permission to speak and delivering a price/availability hook before asking for requirements to build rapport and earn their attention.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing customer who immediately stated a requirement for 1.6mm HR coil for delivery in Jaipur. The agent gathered specification details and information about the customer's business. The call concluded with the agent promising to send a delivered price quote, though without a specific timeline.\"}",
  "error": null,
  "latency_ms": 42501,
  "input_tokens": 5245,
  "output_tokens": 846,
  "created_at": "2026-09-25 11:01:38",
  "sentiment": "negative",
  "sentiment_score": -0.4,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 4,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.463,
  "agent_talk_sec": 54.6,
  "customer_talk_sec": 63.2,
  "dead_air_sec": 132.2,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 395.6,
  "interruptions": 0,
  "agent_turns": 38,
  "customer_turns": 31,
  "discovery_qs": 23,
  "words_agent": 360,
  "words_customer": 323,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178590854981",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.77,
      "end_s": 1.21,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178590854981",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.7,
      "end_s": 2.03,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "21112178590854981",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.38,
      "end_s": 4.5,
      "text_en": "Yeah good morning sir, I am Abdul speaking from JSW.",
      "text_native": "या गुड मॉर्निंग सर मैं अब्दुल बात कर रहा हूं जेएसडब्ल्यू से"
    },
    {
      "ucid": "21112178590854981",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.27,
      "text_en": "Yes.",
      "text_native": "हांजी"
    },
    {
      "ucid": "21112178590854981",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 8.38,
      "text_en": "Yeah sir, your company is registered under the name Desh Shyam Rising Ispat Industries.",
      "text_native": "या सर आपकी कंपनी रजिस्टर्ड है देश श्याम राइजिंग इस्पात इंडस्ट्रीज के नाम से"
    },
    {
      "ucid": "21112178590854981",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.38,
      "end_s": 9.4,
      "text_en": "Our company is registered.",
      "text_native": "रजिस्टर्ड है हमारी कंपनी"
    },
    {
      "ucid": "21112178590854981",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 10.48,
      "text_en": "Yes, is there any requirement, sir?",
      "text_native": "हां कुछ रिक्वायरमेंट है क्या सर?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.48,
      "end_s": 12.88,
      "text_en": "I don't know, people from JSW come from your side, they say it's not registered.",
      "text_native": "पता नहीं जेएसडब्ल्यू के आपके यहां से बंदे आते हैं वो कहते हैं रजिस्टर्ड नहीं है"
    },
    {
      "ucid": "21112178590854981",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.27,
      "end_s": 15.9,
      "text_en": "No, the company is registered sir, that's why I have called from JSW. Do you have any requirement?",
      "text_native": "नहीं कंपनी रजिस्टर्ड है सर इसके लिए मैं फोन किया हूं जेएसडब्ल्यू से कुछ रिक्वायरमेंट है क्या आपका?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.27,
      "end_s": 17.1,
      "text_en": "There is for 1.6.",
      "text_native": "वन पॉइंट सिक्स की है"
    },
    {
      "ucid": "21112178590854981",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.6,
      "end_s": 18.1,
      "text_en": "1.6.",
      "text_native": "वन पॉइंट सिक्स"
    },
    {
      "ucid": "21112178590854981",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 19.0,
      "text_en": "In HR.",
      "text_native": "एचआर में"
    },
    {
      "ucid": "21112178590854981",
      "idx": 12,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 20.2,
      "text_en": "Okay okay okay.",
      "text_native": "अच्छा अच्छा अच्छा"
    },
    {
      "ucid": "21112178590854981",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.7,
      "end_s": 22.4,
      "text_en": "What was the width? 1.6, 1250? How many tons are needed?",
      "text_native": "विड्थ क्या था वन पॉइंट सिक्स, बारह सौ पचास? कितना टन चाहिए?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 14,
      "speaker": "customer",
      "start_s": 22.4,
      "end_s": 23.8,
      "text_en": "There is 1250, there is 900.",
      "text_native": "बारह सौ पचास है, नौ सौ है"
    },
    {
      "ucid": "21112178590854981",
      "idx": 15,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.6,
      "text_en": "I had received an inquiry from you once, hello?",
      "text_native": "एक बार इंक्वायरी मिला था आपको, हेलो?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 16,
      "speaker": "customer",
      "start_s": 25.9,
      "end_s": 26.3,
      "text_en": "Yes, yes.",
      "text_native": "हां हां"
    },
    {
      "ucid": "21112178590854981",
      "idx": 17,
      "speaker": "agent",
      "start_s": 26.6,
      "end_s": 28.7,
      "text_en": "You had placed an inquiry there but I think there was a difference of two rupees.",
      "text_native": "वहां पे इंक्वायरी डाले थे बट आई थिंक दो रुपए का डिफरेंस आ रहा था"
    },
    {
      "ucid": "21112178590854981",
      "idx": 18,
      "speaker": "customer",
      "start_s": 29.1,
      "end_s": 30.4,
      "text_en": "Since when, what time are you talking about?",
      "text_native": "कब से कब की बात कर रहे हैं आप?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 19,
      "speaker": "agent",
      "start_s": 30.7,
      "end_s": 31.5,
      "text_en": "June, 11th June.",
      "text_native": "जून, इलेवन जून"
    },
    {
      "ucid": "21112178590854981",
      "idx": 20,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 37.1,
      "text_en": "After that, so much work has been done. After June, now in August, the demand has come. The June order was completed and gone. After that, your company's prices must have also changed.",
      "text_native": "उसके बाद में तो कितना ही काम हो गया जून के बाद अब अगस्त में अभी डिमांड आई है जून वाला तो आर्डर कंप्लीट हो के चला गया उसके बाद में तो आपकी कंपनी की प्राइजे भी चेंज हुई होगी"
    },
    {
      "ucid": "21112178590854981",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.4,
      "end_s": 38.0,
      "text_en": "Hmm, the price now",
      "text_native": "हम्म प्राइस तो अभी"
    },
    {
      "ucid": "21112178590854981",
      "idx": 22,
      "speaker": "customer",
      "start_s": 38.0,
      "end_s": 39.4,
      "text_en": "It's been a long time for June.",
      "text_native": "उसको तो बहुत टाइम हो गया जून को तो"
    },
    {
      "ucid": "21112178590854981",
      "idx": 23,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 40.1,
      "text_en": "Fifty",
      "text_native": "फिफ्टी"
    },
    {
      "ucid": "21112178590854981",
      "idx": 24,
      "speaker": "customer",
      "start_s": 40.1,
      "end_s": 40.8,
      "text_en": "For June, a lot",
      "text_native": "जून का तो बहुत"
    },
    {
      "ucid": "21112178590854981",
      "idx": 25,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 41.9,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 26,
      "speaker": "agent",
      "start_s": 42.6,
      "end_s": 45.2,
      "text_en": "Okay, right now I your... right now the best rate is going on sir, 56, 1050 rate is going on.",
      "text_native": "ठीक है अभी मैं आपका अभी बेस्ट रेट चल रहा है सर फिफ्टी सिक्स टेन फिफ्टी का रेट चल रहा है"
    },
    {
      "ucid": "21112178590854981",
      "idx": 27,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 46.4,
      "text_en": "So what will be the price for 1.6?",
      "text_native": "तो वन सिक्स का क्या प्राइस होगा?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 28,
      "speaker": "agent",
      "start_s": 46.7,
      "end_s": 48.0,
      "text_en": "For 1.6, you can take it as two rupees higher.",
      "text_native": "वन पॉइंट सिक्स आप ले लीजिए दो रुपए ऊपर"
    },
    {
      "ucid": "21112178590854981",
      "idx": 29,
      "speaker": "customer",
      "start_s": 48.3,
      "end_s": 49.1,
      "text_en": "Yes, so how much did it become?",
      "text_native": "हां तो कितना हो गया?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 30,
      "speaker": "agent",
      "start_s": 49.5,
      "end_s": 52.2,
      "text_en": "That same fifty... I mean it will come to around sixty for you. Sixty, around 60.",
      "text_native": "वही फिफ्टी मतलब सिक्सटी के करीब आ जाएगा आपको सिक्सटी साठ के करीब"
    },
    {
      "ucid": "21112178590854981",
      "idx": 31,
      "speaker": "customer",
      "start_s": 52.6,
      "end_s": 54.6,
      "text_en": "It will become 60 rupees, right? So we will get this in Jaipur, right?",
      "text_native": "साठ रुपए हो जाएगा ना तो ये जयपुर मिल जाएगा ना अपने को?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 32,
      "speaker": "agent",
      "start_s": 55.2,
      "end_s": 56.2,
      "text_en": "Where do you want it delivered?",
      "text_native": "आपको कहां डिलीवर्ड चाहिए?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 33,
      "speaker": "customer",
      "start_s": 56.5,
      "end_s": 57.1,
      "text_en": "Jaipur.",
      "text_native": "जयपुर"
    },
    {
      "ucid": "21112178590854981",
      "idx": 34,
      "speaker": "agent",
      "start_s": 57.8,
      "end_s": 58.5,
      "text_en": "Jaipur delivery.",
      "text_native": "जयपुर डिलीवरी"
    },
    {
      "ucid": "21112178590854981",
      "idx": 35,
      "speaker": "agent",
      "start_s": 58.9,
      "end_s": 61.4,
      "text_en": "Okay, I will give you the rate. Just tell me once, what is the width? 1250?",
      "text_native": "ठीक है मैं आपको रेट दे देता हूं एक बार आप मुझे बता दीजिए विड्थ कितना बारह सौ पचास?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 36,
      "speaker": "customer",
      "start_s": 61.4,
      "end_s": 62.2,
      "text_en": "1250.",
      "text_native": "बारह सौ पचास"
    },
    {
      "ucid": "21112178590854981",
      "idx": 37,
      "speaker": "agent",
      "start_s": 62.6,
      "end_s": 62.8,
      "text_en": "Hmm.",
      "text_native": "हम्म"
    },
    {
      "ucid": "21112178590854981",
      "idx": 38,
      "speaker": "agent",
      "start_s": 63.2,
      "end_s": 65.2,
      "text_en": "Okay, 1.6, 1250. Do you need it in coil, sir?",
      "text_native": "ओके वन पॉइंट सिक्स बारह सौ पचास कोइल में चाहिए सर?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 39,
      "speaker": "customer",
      "start_s": 65.5,
      "end_s": 67.4,
      "text_en": "Coil will work. We have CTL.",
      "text_native": "कोइल चल जाएगा सीटीएल है अपने पास में"
    },
    {
      "ucid": "21112178590854981",
      "idx": 40,
      "speaker": "agent",
      "start_s": 67.8,
      "end_s": 70.0,
      "text_en": "Okay, okay, okay. How many tons, I mean, how much will one coil be? 20-30 tons?",
      "text_native": "ओके ठीक है ठीक है कितना टन मतलब एक कोइल कितने का होगा बीस तीस टन का?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 41,
      "speaker": "customer",
      "start_s": 70.0,
      "end_s": 75.4,
      "text_en": "One will work, two will work, three will work. As per your comfort... as per your transportation and vehicle facility, we take the material.",
      "text_native": "एक चल जाएगा दो चल जाएगा तीन चल जाएगा जैसा आपके कंफर्ट ट्रांसपोर्टेशन और गाड़ी की आपके जैसे फैसिलिटी हो वैसे माल ले लेते हैं हम"
    },
    {
      "ucid": "21112178590854981",
      "idx": 42,
      "speaker": "agent",
      "start_s": 75.4,
      "end_s": 75.8,
      "text_en": "Okay.",
      "text_native": "ओके"
    },
    {
      "ucid": "21112178590854981",
      "idx": 43,
      "speaker": "customer",
      "start_s": 75.8,
      "end_s": 79.2,
      "text_en": "It's not like we need only 20. If some weight is needed in the vehicle, then 40 will also work, 50 will also work.",
      "text_native": "ऐसा नहीं है कि बीस ही चाहिए अगर गाड़ी में कोई वजन चाहिए तो चालीस भी हो जाएगा पचास भी हो जाएगा"
    },
    {
      "ucid": "21112178590854981",
      "idx": 44,
      "speaker": "agent",
      "start_s": 79.5,
      "end_s": 81.5,
      "text_en": "No no, it's okay. We... you start with just one for now, sir, no issue.",
      "text_native": "नहीं नहीं ठीक है हम तो स्टार्ट कीजिए सर अभी एक ही से कोई इशू नहीं है"
    },
    {
      "ucid": "21112178590854981",
      "idx": 45,
      "speaker": "customer",
      "start_s": 81.6,
      "end_s": 83.0,
      "text_en": "So do one, sir, do it for one coil.",
      "text_native": "तो एक कर लो सर एक कोइल का कर लो"
    },
    {
      "ucid": "21112178590854981",
      "idx": 46,
      "speaker": "agent",
      "start_s": 83.4,
      "end_s": 86.6,
      "text_en": "Okay sir, okay. I will tell you. By when do you have to purchase, sir? What do you do, trading or manufacturing, can I know something?",
      "text_native": "ठीक है सर ठीक है मैं बोलता हूं आपको आप कब तक परचेस करना है सर क्या करते हैं आप ट्रेडिंग की मैन्युफैक्चरिंग कुछ जान सकता हूं?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 47,
      "speaker": "customer",
      "start_s": 86.9,
      "end_s": 87.8,
      "text_en": "It's manufacturing, sir.",
      "text_native": "मैन्युफैक्चरिंग है सर"
    },
    {
      "ucid": "21112178590854981",
      "idx": 48,
      "speaker": "agent",
      "start_s": 88.1,
      "end_s": 88.7,
      "text_en": "Okay, what do you make?",
      "text_native": "अच्छा क्या बनाते हैं?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 49,
      "speaker": "customer",
      "start_s": 88.9,
      "end_s": 93.2,
      "text_en": "What we do is semi... semi-finox... we semi-finish it and give the material to the consumer. Like by cutting it to size, punching it, or bending it.",
      "text_native": "हम लोग क्या सेमी सेमी फिनोक्स सेमी फिनिश्ड करके कंज्यूमर को हम लोग मटेरियल देते हैं जैसे साइज में कटिंग करके पंच करके या बेंड करके"
    },
    {
      "ucid": "21112178590854981",
      "idx": 50,
      "speaker": "agent",
      "start_s": 93.2,
      "end_s": 94.4,
      "text_en": "Yes yes, that same thing, fabrication, fabrication.",
      "text_native": "हां हां वही वही फैब्रिकेशन फैब्रिकेशन"
    },
    {
      "ucid": "21112178590854981",
      "idx": 51,
      "speaker": "customer",
      "start_s": 94.4,
      "end_s": 98.4,
      "text_en": "But the final process, the customer does that. We give it to them semi-finished. So that their scrap is minimal.",
      "text_native": "पर फाइनल प्रोसेस है वो कस्टमर ही करता है हम उसको सेमी फिनिश करके दे देते हैं जिससे कि उनका स्क्रैप कम से कम निकले"
    },
    {
      "ucid": "21112178590854981",
      "idx": 52,
      "speaker": "agent",
      "start_s": 98.7,
      "end_s": 100.6,
      "text_en": "Understood, it's fabrication more or less, I understood the point.",
      "text_native": "समझ गया फैब्रिकेशन हो गया मोटा मोटी समझ गया बात को"
    },
    {
      "ucid": "21112178590854981",
      "idx": 53,
      "speaker": "customer",
      "start_s": 100.6,
      "end_s": 101.3,
      "text_en": "Yes, yes, yes.",
      "text_native": "हांजी हांजी हांजी"
    },
    {
      "ucid": "21112178590854981",
      "idx": 54,
      "speaker": "agent",
      "start_s": 101.6,
      "end_s": 101.8,
      "text_en": "Hmm.",
      "text_native": "हम्म"
    },
    {
      "ucid": "21112178590854981",
      "idx": 55,
      "speaker": "agent",
      "start_s": 102.4,
      "end_s": 105.4,
      "text_en": "And one more thing is, uh, which all makes do you take? Do you take Tata? Which all makes do you take?",
      "text_native": "और एक चीज है कि अह कौन कौन सा मेक लेते हैं आप टाटा लेते हैं कौन कौन सा मेक लेते हैं आप?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 56,
      "speaker": "customer",
      "start_s": 105.4,
      "end_s": 118.4,
      "text_en": "Sir, see, right now we are taking from SG Mart. Mostly JSW comes. Then JSW comes. Then NMDC comes. Then JSW Sambalpur plant's comes, JSW Vijayanagar plant's comes. Hmm. And Tata Bhushan plant's comes. And Tata Jamshedpur's comes, Tata Kalinganagar's comes. And your AMLS's comes.",
      "text_native": "सर अभी देखो हम लोग एसजी मार्ट से ले रहे हैं ज्यादा जेएसडब्ल्यू का आता है फिर जेएसडब्ल्यू का आता है फिर एनएमडीसी का आता है फिर जेएसडब्ल्यू संबलपुर प्लांट का आता है जेएसडब्ल्यू विजयनगर प्लांट का आता है हम्म और टाटा भूषण प्लांट का आता है और टाटा जमशेदपुर का आता है टाटा कलिंगनगर का आता है और आपके एएमएलएस का आता है"
    },
    {
      "ucid": "21112178590854981",
      "idx": 57,
      "speaker": "agent",
      "start_s": 118.4,
      "end_s": 118.8,
      "text_en": "Okay.",
      "text_native": "ठीक है"
    },
    {
      "ucid": "21112178590854981",
      "idx": 58,
      "speaker": "customer",
      "start_s": 118.8,
      "end_s": 119.9,
      "text_en": "We are taking all these right now, sir.",
      "text_native": "ये सारे ले रहे हैं सर अभी हम"
    },
    {
      "ucid": "21112178590854981",
      "idx": 59,
      "speaker": "agent",
      "start_s": 120.2,
      "end_s": 120.5,
      "text_en": "Okay.",
      "text_native": "ओके"
    },
    {
      "ucid": "21112178590854981",
      "idx": 60,
      "speaker": "agent",
      "start_s": 120.9,
      "end_s": 124.9,
      "text_en": "Okay, I am quoting the rate to you, sir. Yes. And the second thing is that you have an order right now, don't you sir? Purchase plan, order etc. you have?",
      "text_native": "ठीक है मैं आपको रेट कोट कर रहा हूं सर हां एंड दूसरी चीज ये है कि अभी आपके पास आर्डर है ना सर परचेस प्लान आर्डर वगैरह है आपके पास?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 61,
      "speaker": "customer",
      "start_s": 125.2,
      "end_s": 125.8,
      "text_en": "What are you saying?",
      "text_native": "क्या कह रहे हो?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 62,
      "speaker": "agent",
      "start_s": 126.1,
      "end_s": 127.3,
      "text_en": "You must have a current order right now, right?",
      "text_native": "अभी आपके पास करंट में आर्डर होगा ना?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 63,
      "speaker": "customer",
      "start_s": 127.6,
      "end_s": 130.8,
      "text_en": "Sir, we purchase 1.6 daily. There is no day when we don't purchase 1.6. We do it daily.",
      "text_native": "सर हम लोग डेली वन पॉइंट सिक्स परचेस करते हैं कोई दिन ऐसा नहीं है जिस दिन वन सिक्स परचेस नहीं करते हैं डेली करते हैं"
    },
    {
      "ucid": "21112178590854981",
      "idx": 64,
      "speaker": "agent",
      "start_s": 131.1,
      "end_s": 131.7,
      "text_en": "Okay sir, I'll give you the rate",
      "text_native": "ठीक है सर मैं आपको रेट"
    },
    {
      "ucid": "21112178590854981",
      "idx": 65,
      "speaker": "customer",
      "start_s": 131.7,
      "end_s": 133.2,
      "text_en": "Daily... we have a daily requirement.",
      "text_native": "डेली डेली हमारी रिक्वायरमेंट रहती है"
    },
    {
      "ucid": "21112178590854981",
      "idx": 66,
      "speaker": "agent",
      "start_s": 133.5,
      "end_s": 136.2,
      "text_en": "Okay sir, okay okay. I will quote you the delivered rate. Whatever it is, you can tell me then, okay?",
      "text_native": "ओके सर ओके ओके मैं आपको रेट कोट करता हूं डिलीवर्ड जैसा होगा फिर आप मुझे बताइएगा है ना?"
    },
    {
      "ucid": "21112178590854981",
      "idx": 67,
      "speaker": "customer",
      "start_s": 136.5,
      "end_s": 136.9,
      "text_en": "Yes.",
      "text_native": "हांजी"
    },
    {
      "ucid": "21112178590854981",
      "idx": 68,
      "speaker": "agent",
      "start_s": 137.5,
      "end_s": 138.2,
      "text_en": "Okay sir, thank you.",
      "text_native": "ओके सर थैंक यू"
    }
  ],
  "steps": [
    {
      "ucid": "21112178590854981",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yeah sir, your company is registered under the name Desh Shyam Rising Ispat Industries... Yes, is there any requirement, sir?",
      "comment": "The agent identified the customer's company but failed to ask for permission to speak before asking for a requirement."
    },
    {
      "ucid": "21112178590854981",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, is there any requirement, sir?",
      "comment": "The agent did not lead with a price or availability hook; he immediately asked for a requirement, missing the opportunity to create interest."
    },
    {
      "ucid": "21112178590854981",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "what do you do, trading or manufacturing, can I know something?... what do you make?... which all makes do you take?",
      "comment": "Agent successfully asked about manufacturing type (Q1), application (Q2), and current suppliers (Q4), but missed monthly tonnage, JSW share, and payment terms."
    },
    {
      "ucid": "21112178590854981",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the conversation remained purely transactional on the customer's stated requirement."
    },
    {
      "ucid": "21112178590854981",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "There is for 1.6... What was the width? 1.6, 1250?... How many tons are needed?... Where do you want it delivered?... By when do you have to purchase, sir?",
      "comment": "The agent successfully captured the key details of the customer's immediate requirement: thickness, width, quantity, location, and urgency."
    },
    {
      "ucid": "21112178590854981",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will quote you the delivered rate. Whatever it is, you can tell me then, okay?",
      "comment": "The agent proposed a next step (sending a quote) but failed to commit to a specific turnaround time for it."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}