{
  "ucid": "21112178590809251",
  "call_date": "2026-08-05",
  "start_time": "1899-12-30 11:04:52",
  "end_time": "1899-12-30 11:09:37",
  "duration_sec": 285,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA47e0b12d49a6488adf7344153e4bab5e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 231,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178590809251__DIA47e0b12d49a6488adf7344153e4bab5e.mp3",
  "audio_bytes": 810000,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 270.0,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello, am I speaking with Rahul Industries?   (हेलो राहुल इंडस्ट्रीज से बात कर रहे हैं?)\n[7s] CUSTOMER: Yes, go ahead.   (हां बोलिए।)\n[8s] AGENT: I was calling from JSW One, hello.   (जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।)\n[10s] CUSTOMER: From JSW? Yes, go ahead.   (जेएसडब्ल्यू से? बोलिए बोलिए।)\n[11s] AGENT: Sir, your account was recently registered some time ago, so I wanted to know if you have any requirement right now, are you looking for any mild steel for your next order?   (सर आपका अकाउंट रिसेंटली रजिस्टर हुआ था कुछ टाइम पहले, तो जानना था कि अभी कोई रिक्वायरमेंट है माइल्ड स्टील का कुछ देख रहे हैं अभी नेक्स्ट ऑर्डर?)\n[16s] CUSTOMER: No, not right now. I was looking for BSK 46 and I have already given it for quotation, nothing has come back yet.   (नहीं अभी नहीं, मैं बीएसके फोर्टी सिक्स के लिए देख रहा था और अभी कोटेशन दे दिया है, अभी कुछ आया नहीं आगे।)\n[21s] CUSTOMER: As soon as it comes, I... yes.   (जैसे ही आएगा मेरे हां।)\n[22s] AGENT: Okay, okay. Where have you given the quotation, I mean? The same local vendor from whom you used to buy earlier?   (अच्छा अच्छा। कोटेशन आपने कहां का दिया है मतलब? वही लोकल वेंडर जहां से आप पहले लेते थे?)\n[26s] CUSTOMER: Yes, yes.   (हां हां।)\n[27s] AGENT: Okay, okay. So, do you need BSK 46 from us as well, sir?   (अच्छा अच्छा। तो अभी मतलब हमसे भी चाहिए क्या सर बीएसके फोर्टी सिक्स?)\n[30s] CUSTOMER: Yes, I need it from you. I need 100 pieces, I mean, it was of this, this mm, 1200 by 2400 of 4 mm.   (हां आपसे चाहिए ना। हंड्रेड पीस चाहिए मेरे को मतलब इसका था, इसका एमएम का था, बारह सौ बाय चौबीस सौ का चार एमएम का।)\n[35s] AGENT: Okay, you probably gave this last time as well, it was out of stock.   (अच्छा, आपने शायद लास्ट टाइम भी दिया था, आउट ऑफ स्टॉक था वो।)\n[38s] CUSTOMER: Yes.   (हां।)\n[39s] AGENT: So you need it again now? By when, I mean, by when do you want this fulfilled?   (सो अभी दोबारा से चाहिए? कब तक ये मतलब कब तक फुलफिल चाह रहे हैं इसको?)\n[42s] CUSTOMER: No, I have already given it out. When, I mean, when it comes, I will talk to you.   (नहीं मैंने तो अभी दे दिया है, जब मतलब आएगा तो मैं आपसे बात करता हूं।)\n[45s] AGENT: Okay, you'll talk when it comes. Alright, I'll do one thing. I'll also find out what the situation is, whether we can fulfill this requirement or not. Right now, in Gujarat, you live in Vadodara, right?   (अच्छा जब आएगा तब बात करनी है। ठीक है मैं एक काम करता हूं। मैं भी पता करके रखता हूं कि कैसे क्या है, हमारे पास रिक्वायरमेंट इसका हो पाएगा कि नहीं फुलफिल। अभी गुजरात में आप वडोदरा में रहते हो, राइट?)\n[52s] CUSTOMER: Yes, yes.   (हां हां।)\n[53s] AGENT: So where do you procure from until now?   (तो कहां से आप प्रोक्योर करते हो अभी तक?)\n[54s] CUSTOMER: I am speaking from Makarpura itself.   (मकर मकरपुरा से ही बात कर रहा हूं।)\n[56s] AGENT: No, I mean, where do you need it? Makarpura?   (नहीं मतलब आपको चाहिए कहां से? मकरपुरा?)\n[58s] CUSTOMER: Makarpura.   (मकरपुरा।)\n[59s] AGENT: And where do you buy from, sir?   (और लेते कहां से हो सर?)\n[61s] CUSTOMER: Right now, my inquiry is ongoing in an automobile company.   (अभी मेरा इंक्वायरी चल रहा है ऑटोमोबाइल कंपनी में।)\n[64s] AGENT: No, I wanted to know the location.   (नहीं मैं लोकेशन जानना चाह रहा था।)\n[66s] CUSTOMER: Location is Sanand.   (लोकेशन साणंद।)\n[67s] AGENT: From where?   (कहां से?)\n[68s] CUSTOMER: Sanand, Sanand.   (साणंद, साणंद।)\n[69s] AGENT: Sanand?   (साणंद?)\n[70s] CUSTOMER: Sanand.   (साणंद।)\n[71s] CUSTOMER: Near Ahmedabad, yes.   (अहमदाबाद के पास, हां।)\n[72s] AGENT: Near Ahmedabad, okay. Sanand. Okay.   (अहमदाबाद के पास, ओके। साणंद। ओके।)\n[75s] AGENT: Alright, I'll just check once.   (ठीक है, मैं अभी एक बार देख लेता हूं।)\n[77s] CUSTOMER: Hmm.   (हम्म।)\n[77s] AGENT: Which brand are you looking for?   (कौन से ब्रांड का देख रहे हो आप?)\n[79s] CUSTOMER: You are speaking from JSW, right? I was looking for JSW only.   (आप जेएसडब्ल्यू से ही बोल रहे हैं ना? मैं जेएसडब्ल्यू का ही देख रहा था।)\n[81s] AGENT: No, I mean, I am speaking from JSW. But the thing is, which brand have you been buying for so long in your business, I wanted to know that.   (नहीं मैं, वो तो मैं जेएसडब्ल्यू से ही बोल रहा हूं। बट ये है कि आप कौन से अभी तक इतने टाइम तक बिजनेस में आप कौन से ब्रांड का लेते आए हो, ये जानना चाह रहा था।)\n[86s] CUSTOMER: No, no, no, we are buying for the first time, that's why.   (नहीं नहीं नहीं, हम पहली बार ही ले रहे हैं इसलिए।)\n[89s] AGENT: Okay, okay. Is this for trading or for manufacturing?   (अच्छा अच्छा। ये मतलब ट्रेडिंग के लिए कि मैन्युफैक्चरिंग के लिए?)\n[90s] CUSTOMER: No, no, I need it for manufacturing. I have to make washers, washers.   (नहीं नहीं, मैन्युफैक्चरिंग के लिए चाहिए। मुझे वॉशर बनाने हैं, वॉशर्स।)\n[93s] AGENT: Okay, you have to make washers. So for the first time... before this, did you used to buy normal HR?   (अच्छा वॉशर बनाने हैं। तो पहली बार आप इससे पहले एचआर लेते थे नॉर्मल?)\n[96s] CUSTOMER: Yes.   (हां।)\n[97s] CUSTOMER: And the quantity wasn't this much, now there's a demand for this quantity, that's why I contacted you directly.   (और इतना क्वांटिटी नहीं था, अभी क्वांटिटी का डिमांड आया हुआ है इसलिए मैंने डायरेक्ट आपसे किया।)\n[100s] AGENT: Okay, the requirement is for 100 sheets. 4 cross 1250 cross 2500, is that it?   (अच्छा हंड्रेड शीट्स का है रिक्वायरमेंट। चार क्रॉस बारह सौ पचास क्रॉस पच्चीस सौ यही है ना?)\n[104s] CUSTOMER: Hmm.   (हम्म।)\n[105s] AGENT: Alright, I'll talk once. By the way, can this be increased from 100 sheets? Because this is only 10 tons. Can it be increased a bit? It's a special grade.   (ठीक है, मैं एक बार बात करता हूं। बाय द वे इसमें हंड्रेड शीट्स से ज्यादा बढ़ सकता है क्या? क्योंकि ये दस टन ही होता है। थोड़ा ज्यादा बढ़ सकता है? स्पेशल ग्रेड है।)\n[110s] CUSTOMER: Yes, it can be done. 100 is basically my amount. Whatever the requirement comes   (हां हो जाएगा। हंड्रेड तो मेरा बेसिकली इतना है। कितना रिक्वायरमेंट आएगा)\n[113s] AGENT: In one go   (एक बार में)\n[113s] CUSTOMER: Actually, my, I mean, for one year it will go above approximately 1000 sheets.   (वैसे तो मेरा मतलब एक साल का लगभग हजार शीट के ऊपर जाएगा।)\n[117s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[118s] CUSTOMER: Yes.   (हां।)\n[119s] AGENT: For the year... no, I'm saying in one go, in a one-shot order, how much can you give?   (साल का नहीं मैं कह रहा हूं कि वन गो में, वन शॉट ऑर्डर में कितना दे सकते हैं?)\n[122s] CUSTOMER: It's fine. 100 sheets, 150 sheets, let's see how much you can provide then.   (चलेगा। हंड्रेड शीट, डेढ़ सौ शीट, आप कितना दे पाओगे वो देख लेते हैं फिर।)\n[125s] CUSTOMER: If it makes a difference in the price then   (प्राइस में फर्क पड़ता हो तो)\n[126s] AGENT: Sir, we can give more only because if the quantity is higher, then this is BSK 46, it will become very easy for me to get it. If the quantity is higher, if the quantity is low, then it's the same thing, there's a bit of an MOQ issue.   (हम तो सर ज्यादा ही दे सकते हैं क्योंकि ज्यादा क्वांटिटी होगी तो ये बीएसके फोर्टी सिक्स है, ये मिलना बहुत आसान हो जाएगा मेरे लिए। अगर ज्यादा क्वांटिटी, कम क्वांटिटी होगी तो फिर वही है, एमओक्यू का इशू रहता है थोड़ा।)\n[133s] CUSTOMER: So how much, what will be the requirement? You tell me, then I can calculate accordingly.   (तो कितना, कितने का रिक्वायरमेंट रहेगा? आप बताइए तो मैं वो हिसाब से कैलकुलेट कर सकता हूं।)\n[136s] AGENT: One second.   (एक सेकंड।)\n[139s] AGENT: If you can do 40-50 tons, it will be best for me.   (चालीस पचास टन अगर करेंगे तो बेस्ट रहेगा मेरे लिए।)\n[142s] CUSTOMER: Hmm?   (हम्म?)\n[143s] AGENT: I'm saying 40-50   (मैं कह रहा हूं चालीस पचास)\n[144s] CUSTOMER: 40-50?   (चालीस पचास?)\n[145s] AGENT: Tons.   (टन।)\n[146s] CUSTOMER: 40-50 tons?   (चालीस पचास टन?)\n[147s] AGENT: If you can do it, it will be best for me.   (अगर कर सकें तो बेस्ट रहेगा मेरे लिए।)\n[149s] CUSTOMER: Okay, I'll see.   (ठीक है मैं देख लेता हूं।)\n[150s] AGENT: Alright. Okay. By when, when can I make the next call to you for a follow-up regarding this?   (ठीक है। ओके। कब तक, दूसरा कॉल कब कर सकता हूं आपको इसके रिगार्डिंग फॉलो अप के लिए?)\n[153s] CUSTOMER: Sir, everything is in the pipeline right now. As soon as something happens, I will inform you.   (सर अभी सब पाइपलाइन में चल रहा है। जैसे भी कुछ होता है मैं आपको इन्फॉर्म करूंगा।)\n[156s] AGENT: Alright sir, I'll send my card and keep it, please do contact.   (ठीक है सर, मैं कार्ड भेज के रखता हूं, जरूर करिएगा।)\n[159s] CUSTOMER: For sure.   (पक्का।)\n[160s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 69,
  "connected": 1,
  "audio_notes": "clear: The agent's voice is slightly muffled in a few places but the conversation is fully intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "69 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer defers the next step, you must still propose a specific follow-up date yourself instead of just sending a card and waiting for them to call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Customer requires BSK 46, which the agent identifies as a 'special grade' that was previously 'out of stock'. Sourcing it is dependent on a larger order quantity (40-50T) than the customer's immediate need (10T), indicating it is not a standard stockyard item.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer, is looking for a special grade (BSK 46) for making washers, which was previously out of stock. The agent captured the requirement (10T) but explained that sourcing this special grade requires a much larger order (40-50T), likely to meet a mill-run MOQ. The call ended without a firm next step, as the customer stated they would call back after their internal processes progressed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, am I speaking with Rahul Industries? ... I was calling from JSW One, hello.\", \"comment\": \"The agent did not ask for permission or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, your account was recently registered some time ago, so I wanted to know if you have any requirement right now, are you looking for any mild steel for your next order?\", \"comment\": \"The agent opened with a generic requirement check, not a supply-led hook about price or availability.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: Is this for trading or for manufacturing? ... which brand have you been buying for so long in your business...?\", \"comment\": \"Agent successfully asked about manufacturing vs trading, end application (volunteered by customer), and current brands, but missed monthly tonnage, JSW %, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the conversation focused solely on the availability and MOQ of a specific grade.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: I need 100 pieces, I mean, it was of this, this mm, 1200 by 2400 of 4 mm.\", \"comment\": \"Agent successfully captured the full requirement details: grade (BSK 46), thickness, dimensions, and quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Alright sir, I'll send my card and keep it, please do contact.\", \"comment\": \"The agent did not secure a committed next step and ended by passively asking the customer to make contact.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer defers the next step, you must still propose a specific follow-up date yourself instead of just sending a card and waiting for them to call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Customer requires BSK 46, which the agent identifies as a 'special grade' that was previously 'out of stock'. Sourcing it is dependent on a larger order quantity (40-50T) than the customer's immediate need (10T), indicating it is not a standard stockyard item.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Sir, everything is in the pipeline right now. As soon as something happens, I will inform you.\", \"response\": \"Alright sir, I'll send my card and keep it, please do contact.\"}], \"call_summary\": \"The customer, a manufacturer, is looking for a special grade (BSK 46) for making washers, which was previously out of stock. The agent captured the requirement (10T) but explained that sourcing this special grade requires a much larger order (40-50T), likely to meet a mill-run MOQ. The call ended without a firm next step, as the customer stated they would call back after their internal processes progressed.\"}",
  "error": null,
  "latency_ms": 48735,
  "input_tokens": 5285,
  "output_tokens": 1030,
  "created_at": "2026-09-25 11:02:00",
  "sentiment": "positive",
  "sentiment_score": 0.24,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 2,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.57,
  "agent_talk_sec": 74.4,
  "customer_talk_sec": 56.2,
  "dead_air_sec": 154.4,
  "longest_monologue_sec": 6.6,
  "agent_wpm": 351.6,
  "interruptions": 0,
  "agent_turns": 34,
  "customer_turns": 35,
  "discovery_qs": 22,
  "words_agent": 436,
  "words_customer": 266,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178590809251",
      "idx": 0,
      "speaker": "agent",
      "start_s": 5.1,
      "end_s": 6.6,
      "text_en": "Hello, am I speaking with Rahul Industries?",
      "text_native": "हेलो राहुल इंडस्ट्रीज से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 1,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.4,
      "text_en": "Yes, go ahead.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 9.2,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.6,
      "text_en": "From JSW? Yes, go ahead.",
      "text_native": "जेएसडब्ल्यू से? बोलिए बोलिए।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 15.8,
      "text_en": "Sir, your account was recently registered some time ago, so I wanted to know if you have any requirement right now, are you looking for any mild steel for your next order?",
      "text_native": "सर आपका अकाउंट रिसेंटली रजिस्टर हुआ था कुछ टाइम पहले, तो जानना था कि अभी कोई रिक्वायरमेंट है माइल्ड स्टील का कुछ देख रहे हैं अभी नेक्स्ट ऑर्डर?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.9,
      "end_s": 20.8,
      "text_en": "No, not right now. I was looking for BSK 46 and I have already given it for quotation, nothing has come back yet.",
      "text_native": "नहीं अभी नहीं, मैं बीएसके फोर्टी सिक्स के लिए देख रहा था और अभी कोटेशन दे दिया है, अभी कुछ आया नहीं आगे।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 6,
      "speaker": "customer",
      "start_s": 21.3,
      "end_s": 22.5,
      "text_en": "As soon as it comes, I... yes.",
      "text_native": "जैसे ही आएगा मेरे हां।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 7,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 25.8,
      "text_en": "Okay, okay. Where have you given the quotation, I mean? The same local vendor from whom you used to buy earlier?",
      "text_native": "अच्छा अच्छा। कोटेशन आपने कहां का दिया है मतलब? वही लोकल वेंडर जहां से आप पहले लेते थे?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 8,
      "speaker": "customer",
      "start_s": 26.2,
      "end_s": 26.7,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 9,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 29.5,
      "text_en": "Okay, okay. So, do you need BSK 46 from us as well, sir?",
      "text_native": "अच्छा अच्छा। तो अभी मतलब हमसे भी चाहिए क्या सर बीएसके फोर्टी सिक्स?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 10,
      "speaker": "customer",
      "start_s": 29.7,
      "end_s": 34.8,
      "text_en": "Yes, I need it from you. I need 100 pieces, I mean, it was of this, this mm, 1200 by 2400 of 4 mm.",
      "text_native": "हां आपसे चाहिए ना। हंड्रेड पीस चाहिए मेरे को मतलब इसका था, इसका एमएम का था, बारह सौ बाय चौबीस सौ का चार एमएम का।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 11,
      "speaker": "agent",
      "start_s": 35.3,
      "end_s": 37.6,
      "text_en": "Okay, you probably gave this last time as well, it was out of stock.",
      "text_native": "अच्छा, आपने शायद लास्ट टाइम भी दिया था, आउट ऑफ स्टॉक था वो।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 12,
      "speaker": "customer",
      "start_s": 38.1,
      "end_s": 38.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 13,
      "speaker": "agent",
      "start_s": 39.3,
      "end_s": 41.8,
      "text_en": "So you need it again now? By when, I mean, by when do you want this fulfilled?",
      "text_native": "सो अभी दोबारा से चाहिए? कब तक ये मतलब कब तक फुलफिल चाह रहे हैं इसको?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 14,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 45.0,
      "text_en": "No, I have already given it out. When, I mean, when it comes, I will talk to you.",
      "text_native": "नहीं मैंने तो अभी दे दिया है, जब मतलब आएगा तो मैं आपसे बात करता हूं।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 15,
      "speaker": "agent",
      "start_s": 45.3,
      "end_s": 51.6,
      "text_en": "Okay, you'll talk when it comes. Alright, I'll do one thing. I'll also find out what the situation is, whether we can fulfill this requirement or not. Right now, in Gujarat, you live in Vadodara, right?",
      "text_native": "अच्छा जब आएगा तब बात करनी है। ठीक है मैं एक काम करता हूं। मैं भी पता करके रखता हूं कि कैसे क्या है, हमारे पास रिक्वायरमेंट इसका हो पाएगा कि नहीं फुलफिल। अभी गुजरात में आप वडोदरा में रहते हो, राइट?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 16,
      "speaker": "customer",
      "start_s": 51.9,
      "end_s": 52.4,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 17,
      "speaker": "agent",
      "start_s": 52.6,
      "end_s": 54.0,
      "text_en": "So where do you procure from until now?",
      "text_native": "तो कहां से आप प्रोक्योर करते हो अभी तक?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 18,
      "speaker": "customer",
      "start_s": 54.2,
      "end_s": 55.9,
      "text_en": "I am speaking from Makarpura itself.",
      "text_native": "मकर मकरपुरा से ही बात कर रहा हूं।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 19,
      "speaker": "agent",
      "start_s": 56.5,
      "end_s": 58.1,
      "text_en": "No, I mean, where do you need it? Makarpura?",
      "text_native": "नहीं मतलब आपको चाहिए कहां से? मकरपुरा?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 20,
      "speaker": "customer",
      "start_s": 58.3,
      "end_s": 58.9,
      "text_en": "Makarpura.",
      "text_native": "मकरपुरा।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 21,
      "speaker": "agent",
      "start_s": 59.2,
      "end_s": 60.1,
      "text_en": "And where do you buy from, sir?",
      "text_native": "और लेते कहां से हो सर?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 22,
      "speaker": "customer",
      "start_s": 60.6,
      "end_s": 63.2,
      "text_en": "Right now, my inquiry is ongoing in an automobile company.",
      "text_native": "अभी मेरा इंक्वायरी चल रहा है ऑटोमोबाइल कंपनी में।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 23,
      "speaker": "agent",
      "start_s": 63.5,
      "end_s": 64.9,
      "text_en": "No, I wanted to know the location.",
      "text_native": "नहीं मैं लोकेशन जानना चाह रहा था।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 24,
      "speaker": "customer",
      "start_s": 65.9,
      "end_s": 66.9,
      "text_en": "Location is Sanand.",
      "text_native": "लोकेशन साणंद।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 25,
      "speaker": "agent",
      "start_s": 67.3,
      "end_s": 67.8,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 26,
      "speaker": "customer",
      "start_s": 68.1,
      "end_s": 68.8,
      "text_en": "Sanand, Sanand.",
      "text_native": "साणंद, साणंद।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 27,
      "speaker": "agent",
      "start_s": 69.3,
      "end_s": 69.8,
      "text_en": "Sanand?",
      "text_native": "साणंद?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 28,
      "speaker": "customer",
      "start_s": 70.3,
      "end_s": 70.8,
      "text_en": "Sanand.",
      "text_native": "साणंद।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 29,
      "speaker": "customer",
      "start_s": 71.1,
      "end_s": 72.4,
      "text_en": "Near Ahmedabad, yes.",
      "text_native": "अहमदाबाद के पास, हां।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 30,
      "speaker": "agent",
      "start_s": 72.5,
      "end_s": 74.4,
      "text_en": "Near Ahmedabad, okay. Sanand. Okay.",
      "text_native": "अहमदाबाद के पास, ओके। साणंद। ओके।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 31,
      "speaker": "agent",
      "start_s": 75.0,
      "end_s": 76.4,
      "text_en": "Alright, I'll just check once.",
      "text_native": "ठीक है, मैं अभी एक बार देख लेता हूं।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 32,
      "speaker": "customer",
      "start_s": 76.7,
      "end_s": 77.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 33,
      "speaker": "agent",
      "start_s": 77.4,
      "end_s": 78.6,
      "text_en": "Which brand are you looking for?",
      "text_native": "कौन से ब्रांड का देख रहे हो आप?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 34,
      "speaker": "customer",
      "start_s": 79.1,
      "end_s": 81.0,
      "text_en": "You are speaking from JSW, right? I was looking for JSW only.",
      "text_native": "आप जेएसडब्ल्यू से ही बोल रहे हैं ना? मैं जेएसडब्ल्यू का ही देख रहा था।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 35,
      "speaker": "agent",
      "start_s": 81.3,
      "end_s": 86.2,
      "text_en": "No, I mean, I am speaking from JSW. But the thing is, which brand have you been buying for so long in your business, I wanted to know that.",
      "text_native": "नहीं मैं, वो तो मैं जेएसडब्ल्यू से ही बोल रहा हूं। बट ये है कि आप कौन से अभी तक इतने टाइम तक बिजनेस में आप कौन से ब्रांड का लेते आए हो, ये जानना चाह रहा था।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 36,
      "speaker": "customer",
      "start_s": 86.3,
      "end_s": 88.4,
      "text_en": "No, no, no, we are buying for the first time, that's why.",
      "text_native": "नहीं नहीं नहीं, हम पहली बार ही ले रहे हैं इसलिए।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 37,
      "speaker": "agent",
      "start_s": 88.6,
      "end_s": 90.3,
      "text_en": "Okay, okay. Is this for trading or for manufacturing?",
      "text_native": "अच्छा अच्छा। ये मतलब ट्रेडिंग के लिए कि मैन्युफैक्चरिंग के लिए?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 38,
      "speaker": "customer",
      "start_s": 90.3,
      "end_s": 92.9,
      "text_en": "No, no, I need it for manufacturing. I have to make washers, washers.",
      "text_native": "नहीं नहीं, मैन्युफैक्चरिंग के लिए चाहिए। मुझे वॉशर बनाने हैं, वॉशर्स।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 39,
      "speaker": "agent",
      "start_s": 93.2,
      "end_s": 95.5,
      "text_en": "Okay, you have to make washers. So for the first time... before this, did you used to buy normal HR?",
      "text_native": "अच्छा वॉशर बनाने हैं। तो पहली बार आप इससे पहले एचआर लेते थे नॉर्मल?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 40,
      "speaker": "customer",
      "start_s": 95.8,
      "end_s": 96.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 41,
      "speaker": "customer",
      "start_s": 96.6,
      "end_s": 100.0,
      "text_en": "And the quantity wasn't this much, now there's a demand for this quantity, that's why I contacted you directly.",
      "text_native": "और इतना क्वांटिटी नहीं था, अभी क्वांटिटी का डिमांड आया हुआ है इसलिए मैंने डायरेक्ट आपसे किया।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 42,
      "speaker": "agent",
      "start_s": 100.2,
      "end_s": 103.8,
      "text_en": "Okay, the requirement is for 100 sheets. 4 cross 1250 cross 2500, is that it?",
      "text_native": "अच्छा हंड्रेड शीट्स का है रिक्वायरमेंट। चार क्रॉस बारह सौ पचास क्रॉस पच्चीस सौ यही है ना?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 43,
      "speaker": "customer",
      "start_s": 104.2,
      "end_s": 104.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 44,
      "speaker": "agent",
      "start_s": 105.2,
      "end_s": 109.8,
      "text_en": "Alright, I'll talk once. By the way, can this be increased from 100 sheets? Because this is only 10 tons. Can it be increased a bit? It's a special grade.",
      "text_native": "ठीक है, मैं एक बार बात करता हूं। बाय द वे इसमें हंड्रेड शीट्स से ज्यादा बढ़ सकता है क्या? क्योंकि ये दस टन ही होता है। थोड़ा ज्यादा बढ़ सकता है? स्पेशल ग्रेड है।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 45,
      "speaker": "customer",
      "start_s": 109.8,
      "end_s": 112.6,
      "text_en": "Yes, it can be done. 100 is basically my amount. Whatever the requirement comes",
      "text_native": "हां हो जाएगा। हंड्रेड तो मेरा बेसिकली इतना है। कितना रिक्वायरमेंट आएगा"
    },
    {
      "ucid": "21112178590809251",
      "idx": 46,
      "speaker": "agent",
      "start_s": 112.6,
      "end_s": 113.1,
      "text_en": "In one go",
      "text_native": "एक बार में"
    },
    {
      "ucid": "21112178590809251",
      "idx": 47,
      "speaker": "customer",
      "start_s": 113.1,
      "end_s": 116.4,
      "text_en": "Actually, my, I mean, for one year it will go above approximately 1000 sheets.",
      "text_native": "वैसे तो मेरा मतलब एक साल का लगभग हजार शीट के ऊपर जाएगा।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 48,
      "speaker": "agent",
      "start_s": 116.7,
      "end_s": 117.2,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 49,
      "speaker": "customer",
      "start_s": 117.8,
      "end_s": 118.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 50,
      "speaker": "agent",
      "start_s": 118.8,
      "end_s": 121.6,
      "text_en": "For the year... no, I'm saying in one go, in a one-shot order, how much can you give?",
      "text_native": "साल का नहीं मैं कह रहा हूं कि वन गो में, वन शॉट ऑर्डर में कितना दे सकते हैं?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 51,
      "speaker": "customer",
      "start_s": 121.9,
      "end_s": 124.8,
      "text_en": "It's fine. 100 sheets, 150 sheets, let's see how much you can provide then.",
      "text_native": "चलेगा। हंड्रेड शीट, डेढ़ सौ शीट, आप कितना दे पाओगे वो देख लेते हैं फिर।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 52,
      "speaker": "customer",
      "start_s": 125.2,
      "end_s": 126.2,
      "text_en": "If it makes a difference in the price then",
      "text_native": "प्राइस में फर्क पड़ता हो तो"
    },
    {
      "ucid": "21112178590809251",
      "idx": 53,
      "speaker": "agent",
      "start_s": 126.2,
      "end_s": 132.8,
      "text_en": "Sir, we can give more only because if the quantity is higher, then this is BSK 46, it will become very easy for me to get it. If the quantity is higher, if the quantity is low, then it's the same thing, there's a bit of an MOQ issue.",
      "text_native": "हम तो सर ज्यादा ही दे सकते हैं क्योंकि ज्यादा क्वांटिटी होगी तो ये बीएसके फोर्टी सिक्स है, ये मिलना बहुत आसान हो जाएगा मेरे लिए। अगर ज्यादा क्वांटिटी, कम क्वांटिटी होगी तो फिर वही है, एमओक्यू का इशू रहता है थोड़ा।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 54,
      "speaker": "customer",
      "start_s": 133.0,
      "end_s": 136.2,
      "text_en": "So how much, what will be the requirement? You tell me, then I can calculate accordingly.",
      "text_native": "तो कितना, कितने का रिक्वायरमेंट रहेगा? आप बताइए तो मैं वो हिसाब से कैलकुलेट कर सकता हूं।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 55,
      "speaker": "agent",
      "start_s": 136.4,
      "end_s": 137.0,
      "text_en": "One second.",
      "text_native": "एक सेकंड।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 56,
      "speaker": "agent",
      "start_s": 139.0,
      "end_s": 141.6,
      "text_en": "If you can do 40-50 tons, it will be best for me.",
      "text_native": "चालीस पचास टन अगर करेंगे तो बेस्ट रहेगा मेरे लिए।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 57,
      "speaker": "customer",
      "start_s": 141.9,
      "end_s": 142.2,
      "text_en": "Hmm?",
      "text_native": "हम्म?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 58,
      "speaker": "agent",
      "start_s": 142.6,
      "end_s": 143.6,
      "text_en": "I'm saying 40-50",
      "text_native": "मैं कह रहा हूं चालीस पचास"
    },
    {
      "ucid": "21112178590809251",
      "idx": 59,
      "speaker": "customer",
      "start_s": 143.9,
      "end_s": 144.6,
      "text_en": "40-50?",
      "text_native": "चालीस पचास?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 60,
      "speaker": "agent",
      "start_s": 144.9,
      "end_s": 145.2,
      "text_en": "Tons.",
      "text_native": "टन।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 61,
      "speaker": "customer",
      "start_s": 145.6,
      "end_s": 146.4,
      "text_en": "40-50 tons?",
      "text_native": "चालीस पचास टन?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 62,
      "speaker": "agent",
      "start_s": 146.8,
      "end_s": 148.6,
      "text_en": "If you can do it, it will be best for me.",
      "text_native": "अगर कर सकें तो बेस्ट रहेगा मेरे लिए।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 63,
      "speaker": "customer",
      "start_s": 148.9,
      "end_s": 150.0,
      "text_en": "Okay, I'll see.",
      "text_native": "ठीक है मैं देख लेता हूं।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 64,
      "speaker": "agent",
      "start_s": 150.5,
      "end_s": 153.2,
      "text_en": "Alright. Okay. By when, when can I make the next call to you for a follow-up regarding this?",
      "text_native": "ठीक है। ओके। कब तक, दूसरा कॉल कब कर सकता हूं आपको इसके रिगार्डिंग फॉलो अप के लिए?"
    },
    {
      "ucid": "21112178590809251",
      "idx": 65,
      "speaker": "customer",
      "start_s": 153.2,
      "end_s": 156.2,
      "text_en": "Sir, everything is in the pipeline right now. As soon as something happens, I will inform you.",
      "text_native": "सर अभी सब पाइपलाइन में चल रहा है। जैसे भी कुछ होता है मैं आपको इन्फॉर्म करूंगा।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 66,
      "speaker": "agent",
      "start_s": 156.4,
      "end_s": 158.4,
      "text_en": "Alright sir, I'll send my card and keep it, please do contact.",
      "text_native": "ठीक है सर, मैं कार्ड भेज के रखता हूं, जरूर करिएगा।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 67,
      "speaker": "customer",
      "start_s": 158.9,
      "end_s": 159.3,
      "text_en": "For sure.",
      "text_native": "पक्का।"
    },
    {
      "ucid": "21112178590809251",
      "idx": 68,
      "speaker": "agent",
      "start_s": 159.6,
      "end_s": 159.9,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178590809251",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, am I speaking with Rahul Industries? ... I was calling from JSW One, hello.",
      "comment": "The agent did not ask for permission or if it was a good time to talk."
    },
    {
      "ucid": "21112178590809251",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, your account was recently registered some time ago, so I wanted to know if you have any requirement right now, are you looking for any mild steel for your next order?",
      "comment": "The agent opened with a generic requirement check, not a supply-led hook about price or availability."
    },
    {
      "ucid": "21112178590809251",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "AGENT: Is this for trading or for manufacturing? ... which brand have you been buying for so long in your business...?",
      "comment": "Agent successfully asked about manufacturing vs trading, end application (volunteered by customer), and current brands, but missed monthly tonnage, JSW %, and payment terms."
    },
    {
      "ucid": "21112178590809251",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the conversation focused solely on the availability and MOQ of a specific grade."
    },
    {
      "ucid": "21112178590809251",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: I need 100 pieces, I mean, it was of this, this mm, 1200 by 2400 of 4 mm.",
      "comment": "Agent successfully captured the full requirement details: grade (BSK 46), thickness, dimensions, and quantity."
    },
    {
      "ucid": "21112178590809251",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Alright sir, I'll send my card and keep it, please do contact.",
      "comment": "The agent did not secure a committed next step and ended by passively asking the customer to make contact."
    }
  ],
  "objections": [
    {
      "ucid": "21112178590809251",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Sir, everything is in the pipeline right now. As soon as something happens, I will inform you.",
      "response": "Alright sir, I'll send my card and keep it, please do contact."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}