{
  "ucid": "21112178584407711",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 17:17:57",
  "end_time": "1899-12-30 17:18:20",
  "duration_sec": 23,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Not_Answered",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa03235bd62f49cd98f5c2ce098e277c5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 10,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584407711__DIAa03235bd62f49cd98f5c2ce098e277c5.mp3",
  "audio_bytes": 22248,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 7.416,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: The number you are calling is currently busy. Please try again after some time.   (आप जिस नंबर पर कॉल कर रहे हैं, वह अभी व्यस्त है। कृपया कुछ समय पश्चात प्रयास करें।)",
  "language": "Hindi",
  "languages": "[\"Hindi\"]",
  "turn_count": 1,
  "connected": 0,
  "audio_notes": "clear: The recording contains only an IVR message stating the number is busy.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 1 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:39",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": null,
  "agent_talk_sec": 0.0,
  "customer_talk_sec": 0.0,
  "dead_air_sec": null,
  "longest_monologue_sec": 0.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 0,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 0,
  "words_customer": 0,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584407711",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.57,
      "end_s": 5.51,
      "text_en": "The number you are calling is currently busy. Please try again after some time.",
      "text_native": "आप जिस नंबर पर कॉल कर रहे हैं, वह अभी व्यस्त है। कृपया कुछ समय पश्चात प्रयास करें।"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}