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  "english_text": "[5s] CUSTOMER: Hello   (हेलो)\n[6s] AGENT: Hello, am I speaking with Future Break Components?   (हेलो, ये Future Break Components से बात कर रहे हैं?)\n[8s] CUSTOMER: Yes sir.   (जी सर।)\n[9s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[11s] CUSTOMER: Hello sir.   (नमस्कार सर।)\n[12s] AGENT: Sir, your account was recently registered, so I just wanted to know what is the nature of your business?   (आपका सर अभी अकाउंट रिसेंटली रजिस्टर्ड हुआ था, तो वही जानना था कि मतलब नेचर ऑफ बिजनेस क्या है आपका?)\n[16s] CUSTOMER: Is it manufacturing or what?   (मैन्युफैक्चरिंग है या फिर क्या?)\n[17s] AGENT: Is it manufacturing?   (मैन्युफैक्चरिंग है?)\n[17s] CUSTOMER: It is manufacturing, sir.   (मैन्युफैक्चरिंग है सर।)\n[18s] AGENT: Okay, so you do some work with automobile components, it seems from the name perhaps.   (अच्छा, तो ये कुछ ऑटोमोबाइल कंपोनेंट्स का आप कुछ काम करते हैं, नाम से पता चल रहा है शायद।)\n[21s] CUSTOMER: Yes, yes, yes.   (जी, जी, जी।)\n[22s] AGENT: Is it related to braking systems, sir?   (ब्रेकिंग सिस्टम्स का काम है सर?)\n[23s] CUSTOMER: Yes, yes.   (जी, जी।)\n[24s] AGENT: Okay, in those braking systems, what raw material do you use, sir?   (अच्छा, उसमें ब्रेकिंग सिस्टम्स में रॉ मटेरियल क्या लेते हैं सर आप?)\n[26s] CUSTOMER: HR.\n[28s] AGENT: HR only?\n[28s] CUSTOMER: Okay.\n[29s] AGENT: So right now some requirement [inaudible] perhaps   (तो अभी कुछ ये रिक्वायरमेंट [inaudible] शायद)\n[31s] CUSTOMER: Sir, your voice is breaking.   (सर आपकी वॉइस ब्रेक हो रही है।)\n[33s] AGENT: Hello, hello, is it audible now?   (हेलो, हेलो, अब आ रही है?)\n[35s] CUSTOMER: Yes.   (हां।)\n[35s] AGENT: Hello, yes sir, is it audible now?   (हेलो, हां जी सर, अब आ रही है?)\n[37s] CUSTOMER: Is it audible now, sir, the voice? Hello?   (अब आ रही है सर, आवाज? हेलो?)\n[38s] AGENT: Yes, yes, it's audible sir, it's audible.   (जी, जी, जी आ रही है सर, आ रही है।)\n[39s] AGENT: Sir, you have shared a requirement for 6 mm. 6 mm cross 1250 cross 2500.   (सर 6 mm का आपने एक रिक्वायरमेंट शेयर किया हुआ है। 6 mm cross 1250 cross 2500.)\n[42s] CUSTOMER: Is the voice audible?   (आवाज आ रही है?)\n[43s] AGENT: Yes, yes sir, yes it's audible.   (जी, जी सर, जी आ रही है।)\n[44s] AGENT: So in that, you have put a quantity of, like, 200 sheets.   (तो उसमें क्वांटिटी आपने मतलब 200 शीट्स डाल रखी हैं।)\n[47s] CUSTOMER: Yes.   (हांजी।)\n[48s] AGENT: Okay. So this, I'll tell you once. Your, one second. I'll tell you the rate and all for this.   (अच्छा। तो ये अभी मैं बता देता हूं एक बार। आपका एक सेकंड। जो रेट वगैरह है मैं बता देता हूं इसका।)\n[52s] CUSTOMER: Yes.   (हांजी।)\n[52s] AGENT: Which brand do you deal in currently, sir?   (कौनसे ब्रांड में सर आप अभी डील करते हैं इतने टाइम तक?)\n[55s] CUSTOMER: Sir, I was basically buying from Tata until now.   (सर मैं अभी Tata से ही ले रहा था बेसिकली।)\n[58s] AGENT: Okay, okay.   (अच्छा, अच्छा।)\n[58s] CUSTOMER: So now I saw yours as well, so I just registered my firm into JSW One in MS, so then I made an inquiry about your price.   (तो अभी ये भी देखा आपका तो just registered my firm into JSW One में MS तो फिर मैंने तभी मैंने इंक्वायरी करी कि आपका प्राइस क्या है।)\n[104s] AGENT: Okay, okay. Yes, I mean, you must be buying Tata from Ghaziabad, in my opinion.   (अच्छा, अच्छा। हां मतलब Tata का आप गाजियाबाद से ही लेते होंगे मेरे हिसाब से तो।)\n[107s] CUSTOMER: From Faridabad.   (फरीदाबाद से।)\n[108s] AGENT: Okay, from Faridabad. Sir, our own stockyard for JSW One is in Ghaziabad. So we stock the running sizes of HR there.   (अच्छा फरीदाबाद से। हमारा सर खुद का जो स्टॉकयार्ड है JSW One का, वो हमारा गाजियाबाद में है। तो वहां पे HR के रनिंग जो साइजेस हैं वो स्टॉक करके रखते हैं।)\n[113s] CUSTOMER: Okay.   (ठीक है।)\n[114s] AGENT: So right now, the current rate there is 56,750 with loading. Ex-Ghaziabad.   (तो अभी वहां पर 56,750 का करंट रेट चल रहा है लोडिंग के साथ। एक्स गाजियाबाद।)\n[117s] CUSTOMER: 56? 56?\n[118s] AGENT: 750 per ton.\n[120s] CUSTOMER: Yes, yes.   (हां हां।)\n[120s] AGENT: The ex-Ghaziabad price is currently running with loading.   (एक्स गाजियाबाद का प्राइस चल रहा है अभी लोडिंग के साथ।)\n[123s] CUSTOMER: It's 56,750 per ton. Yes, yes. And this is with loading.   (56,750 per ton है। हां हां। और ये with loading है।)\n[126s] AGENT: Yes.   (हांजी।)\n[128s] CUSTOMER: Meaning your transportation is separate, GST is separate. Transportation   (मतलब आपका ट्रांसपोर्टेशन अलग से रहता है, GST अलग से रहता है। ट्रांसपोर्टेशन)\n[130s] AGENT: Yes, GST is... trans- transportation and GST are separate, freight is extra.   (हां GST तो ट्रांस- ट्रांसपोर्टेशन और GST अलग है, फ्रेट एक्स्ट्रा है।)\n[132s] CUSTOMER: Yes, freight will be extra. Meaning, if you want, you can arrange your own vehicle to pick up the material from our yard, or if you want, we can also arrange our vehicle to deliver it to your pickup location. Secondly, let me tell you about the payment terms once. Our initial orders, at least one or two, are on advance payment only, 100% advance against PI.   (हां फ्रेट तो एक्स्ट्रा ही रहेगा। मतलब चाहें तो अपनी गाड़ी लगा के भी मतलब हमारे यार्ड से मटेरियल पिकअप कर सकते हैं, चाहें तो हम अपनी गाड़ी भी लगा सकते हैं आपके वहां पे पिकअप पे देने के लिए। दूसरा ये है कि पेमेंट टर्म्स का मैं बता देता हूं एक बार कि हमारे जैसे शुरुआत के जो ऑर्डर्स रहते हैं कम से कम एक दो, वो तो एडवांस पे ही रहते हैं, 100% एडवांस अगेंस्ट पीआई।)\n[142s] AGENT: Okay.   (ठीक है।)\n[143s] CUSTOMER: Okay, sir? After that, we also have a credit facility. Later on, there are MOU facilities as well. So credit facilities are not from the beginning, not from the initial orders, at least two or three transactions are on advance. After that, there are credit facilities too.   (ठीक है सर? उसके बाद क्रेडिट फैसिलिटी भी है हमारे पास। आगे जाके एमओयू फैसिलिटीज भी है। तो क्रेडिट फैसिलिटीज अभी से नहीं, शुरुआत के ऑर्डर से नहीं, कम से कम दो से या तीन ट्रांजैक्शन एडवांस में रहते हैं। उसके बाद क्रेडिट फैसिलिटीज भी है।)\n[150s] AGENT: One, one second sir, this is my brother, he has another inquiry, so you can... once you know from him, please talk to him once.   (एक एक सेकंड सर, ये ना मेरे ब्रदर हैं, मैं एक और इंक्वायरी है इनकी, तो आप इन- एक बार इनसे जानते हैं, आप एक बार बात कर लीजिए।)\n[154s] CUSTOMER: Yes.   (जी।)\n[156s] CUSTOMER: Hello.   (हेलो।)\n[157s] AGENT: Yes sir, hello. This is Sajal speaking from JSW One.   (हां सर जी, नमस्कार। सजल बात कर रहा हूं JSW One से।)\n[159s] CUSTOMER: Yes yes sir, yes sir. Sir, what was the rate you mentioned?   (जी जी सर, जी सर। सर ये क्या रेट बताया आपने?)\n[200s] AGENT: I... I told him, sir, 56,750 per ton, this is the current running rate for 2.5 to 12 mm. We have our own stockyard in Ghaziabad. The rate is with loading, ex-Ghaziabad 56.75.   (मैं मैंने सर बताया इनको, सर को, 56,750 पर टन, ढाई से 12 mm का करंट रनिंग रेट है ये। हमारा खुद का स्टॉकयार्ड है गाजियाबाद में। लोडिंग के साथ रेट है, एक्स गाजियाबाद 56.75।)\n[207s] CUSTOMER: With loading.   (लोडिंग के साथ।)\n[208s] AGENT: Yes.   (हांजी।)\n[209s] CUSTOMER: And what about unloading charges, are unloading charges your expense?   (और अनलोडिंग का क्या मतलब खर्चा, अनलोडिंग-अनलोडिंग आपका ये खर्चा है?)\n[211s] AGENT: No, we don't look after unloading, sir, unloading is not included.   (नहीं, अनलोडिंग का नहीं देखते सर, अनलोडिंग का नहीं है।)\n[213s] CUSTOMER: In this, I have quoted the ex-price, transportation and GST will be added. And unloading, sir, is on your end, we don't handle unloading.   (इसमें तो मैंने एक्स प्राइस बताया, अभी ट्रांसपोर्टेशन और GST जुड़ेगा। और अनलोडिंग सर आपके एंड पे रहता है, हमारा अनलोडिंग का नहीं रहता।)\n[217s] AGENT: Okay, unloading is not included.   (अच्छा, अनलोडिंग नहीं रहता।)\n[219s] CUSTOMER: Yes. Okay. And what is the rate for coil if we... like, is pickled coil available? We would need a pickled coil.   (हां। ठीक है। और कॉइल का क्या रेट है अगर हमें जैसे पिकल कॉइल मिल जाता है? पिकल वाला कॉइल चाहिए होगा।)\n[222s] AGENT: HRPO?\n[223s] CUSTOMER: Yes, PO.   (हांजी, PO.)\n[224s] AGENT: Yes, HRPO is also available. What is the rate for that?   (हांजी, HRPO भी मिलता है। वो क्या है रेट?)\n[226s] CUSTOMER: For that, an inquiry... I'll have to create an inquiry and check once. I'll check once, one second, please stay on the line.   (उसका एक बार इंक्वायरी, एक बार मेरे को इंक्वायरी बना के देखना पड़ेगा। मैं एक बार देखता हूं, एक सेकंड, लाइन पे ही रहिए।)\n[229s] AGENT: Yes. Yes.   (हांजी। हांजी।)\n[231s] UNKNOWN: What is the thousand rupees per ton for this?   (हजार रुपए पर टन क्या क्या है इसका?)\n[246s] AGENT: Sir, I don't have the current rate for HRPO right now, but according to me, it's between 61 to 62.   (HRPO का सर अभी करेंटली मेरे पास रेट नहीं है पर मेरे हिसाब से 61 से 62 के बीच में रहता है।)\n[250s] CUSTOMER: There's that much of a difference?   (इतना फर्क है?)\n[251s] AGENT: Yes, HRPO will be a bit more expensive than HR, sir.   (हां HRPO तो सर महंगा ही रहेगा ना थोड़ा HR से।)\n[253s] CUSTOMER: No no, I understood your point, but you are quoting a difference of five thousand rupees which is too much. You are saying 61 to 62. Five to six rupees.   (नहीं नहीं, वो मैं समझ गया आपकी बात, लेकिन पांच हजार रुपए का फर्क तो बहुत ज्यादा बता रहे हैं आप। 61 to 62 कह रहे हैं। पांच से छह रुपए।)\n[257s] AGENT: Yes, it can be that much, I mean, it is around that much. It can be 60 as well, it can be 60 to 61 as well. But that's the thing, I'm not sure right now. I had, I mean, the rates from last month, so I told you that.   (हां, इतना हो सकता है मतलब, इतना ही रहता है। 60 भी रह सकता है, 60 to 61 भी रह सकता है। बट वही है, अभी मेरे पास श्योर नहीं हूं। मेरे पास मतलब पिछले महीने के रेट्स थे, तो मैंने बताया आपको।)\n[303s] CUSTOMER: So from Ghaziabad, if... do you provide CTL now? Cut to... do you have CTL?   (तो आप गाजियाबाद से अगर अभी CTL देते हैं आप? कट टू CTL हो जाता है आपके पास?)\n[305s] AGENT: CTL, we provide CTL, yes. We provide CTL.   (CTL, CTL देते हैं, जी। CTL देते हैं।)\n[307s] CUSTOMER: So what do you charge for CTL?   (तो CTL का क्या चार्ज लेते हैं आप?)\n[308s] AGENT: For CTL, sir, it's generally three to four hundred rupees.   (CTL का सर तीन सौ चार सौ रुपए जनरली रहता है।)\n[310s] CUSTOMER: Three hundred to four hundred rupees per ton?   (तीन सौ टू चार सौ रुपए पर टन?)\n[311s] AGENT: Yes, it's that much for CTL.   (हां, इतना रहता है CTL का।)\n[312s] CUSTOMER: Okay. Okay. And if, for example, we need a coil of a particular size, like the size is 1250, we need it in 115. A particular whole coil.   (ठीक है। ओके। और अगर जैसे फॉर एग्जांपल हमें कॉइल चाहिए और पर्टिकुलर साइज का, जैसे 1250 साइज है, 115 में चाहिए हमें। एक पर्टिकुलर पूरा कॉइल।)\n[318s] AGENT: In 115? That would be slitting, in my opinion.   (115 में? वो स्लिट हो गया मेरे हिसाब से तो।)\n[319s] CUSTOMER: Yes, in 115. Yes, it will be slitted, but I need the same grade and everything.   (हांजी, 115 में। हां, स्लिट हो जाएगा वो, पर ग्रेड यही चाहिए सब कुछ।)\n[322s] AGENT: It can be done, but if it's being fully slitted with no wastage, then it's great. If there is wastage, then that's in your scope, the wastage is in the buyer's scope.   (हो तो जाएगा, बट अगर पूरा-पूरा स्लिट हो रहा है, कोई वेस्टेज नहीं है, तो तो बहुत बढ़िया है। अगर वेस्टेज है तो वो फिर आपके स्कोप में रहता है, बायर के स्कोप में रहता है वेस्टेज जो रहता है।)\n[327s] CUSTOMER: So the size is 115, right. I'll tell you. What is your, what is the width of the coil?   (तो 115 है ना साइज। मैं आपको बताता हूं। आपका क्या है इसकी विड्थ क्या है कॉइल की?)\n[329s] AGENT: 1250, 1500 are the general standard widths.   (1250, 1500 जनरल स्टैंडर्ड विड्थ रहती है।)\n[332s] CUSTOMER: 1250. Hmm hmm. That's the length. Out of 1250, 1500, they sell in 1500. Yes.   (1250। हम्म हम्म। लेंथ है वो। 1250, 1500 में से 1500 में बेचते हैं। हां।)\n[335s] AGENT: So for you, there isn't much difference between 115 and 1250, you can get 1250   (तो आपको वैसे 115, 1250 में ज्यादा डिफरेंस नहीं है, आपको 1250)\n[337s] CUSTOMER: Not 1250, in 1500, it will come out right in 1500. There will be less wastage in 1500.   (1250 नहीं, 1500 में, 1500 में सही निकल जाएगा। 1500 में वेस्टेज कम होगी।)\n[341s] AGENT: Yes, I will have to check if a 1500 HRPO coil is available or not. By when can you close this order? I mean, when are you planning to close this?   (हां, वो मेरे को देखना पड़ेगा कि 1500 की HRPO में कॉइल अवेलेबल है कि नहीं। आप ये कब तक क्लोज कर सकते हो ये ऑर्डर? मतलब कब क्लोज करने का है अभी आपका ये?)\n[346s] CUSTOMER: This? You get me the right rate for this, tell me about CTL, or tell me about cut-to-length, or else tell me about this 115 coil. I will take 30 tons of material from you this week, 30 to 40 tons.   (ये? आप मुझे इसका सही रेट दिलवा दीजिए, CTL बता दीजिए, या तो कट टू लेंथ बता दीजिए, या तो फिर ये मुझे 115 कॉइल बता दीजिए। मैं इस हफ्ते में आपसे 30 टन माल ले लूंगा, 30 से 40 टन।)\n[352s] AGENT: So do you need a 1500 coil or do you need it with slitting? How do you want it?   (तो आपको कॉइल चाहिए 1500 का या फिर स्लिटिंग के साथ चाहिए? कैसे चाहिए?)\n[355s] CUSTOMER: No, I need it with slitting.   (नहीं, मुझे स्लिटिंग के साथ चाहिए।)\n[356s] AGENT: Okay. I'll try once if it's available with slitting. If it's not available with slitting, can you take the coil... the coil? Just in case, if slitting is not available.   (अच्छा। मैं एक बार ट्राई करता हूं स्लिटिंग के साथ मिल जाए तो। अगर स्लिटिंग के साथ नहीं मिलता तो आप कॉइल कॉइल ले सकते हैं? जस्ट फॉर केस, अगर स्लिटिंग नहीं मिलता।)\n[401s] CUSTOMER: You find out the rate for the coil for me... find out the rate for the coil and let me know. No problem.   (आप मुझे कॉइल का रेट भी पता करके, कॉइल का रेट भी पता करके बता दीजिए। कोई नहीं।)\n[404s] AGENT: Okay. Sir, I'll do one thing, I'll send you a WhatsApp message. I'll put my card and everything in it. You send your inquiry with grade and with dimensions. And is your delivery location 110041?   (ठीक है। मैं सर एक काम करता हूं, आपको मैं एक WhatsApp मैसेज डाल देता हूं। मेरा कार्ड वगैरह सब डालता हूं उसमें। आप अपनी इंक्वायरी विद ग्रेड एंड विद डायमेंशंस। और आपका ये डिलीवरी लोकेशन 110041 है?)\n[410s] CUSTOMER: Yes. It is 41, but if you give me the coil, I will have to get it slitted, right? So I will give you the Faridabad location, have the coil dropped there. I   (हां। ये 41 है, लेकिन मैं अगर आप मुझे कॉइल देंगे तो मुझे स्लिट कराना पड़ेगा ना, तो मैं आपको फरीदाबाद की लोकेशन दूंगा, वहां कॉइल छुड़वा देना। मैं)\n[415s] AGENT: No, look, for now, I will proceed with the slitted option. If by chance slitted is not available from my end, then I will tell you about the coil.   (नहीं, अभी तो देखो, मैं अभी तो स्लिट को लेके चलूंगा। बाई चांस अगर स्लिट नहीं अवेलेबल हो पा रहा है मेरे एंड से, तब फिर आपको मैं बताऊंगा कॉइल के लिए।)\n[420s] CUSTOMER: Even if you get it slitted, I will have to get the coil pickled from there, because your rate for pickling is high.   (स्लिट भी करवाओगे तो आप मुझे पिकल भी तो कराना पड़ेगा कॉइल वहां से, क्योंकि पिकल का रेट आपका ज्यादा है।)\n[423s] AGENT: Pickled... are you talking about normal HR?   (पिकल तो नॉर्मल HR कह रहे हो क्या आप?)\n[425s] CUSTOMER: I am asking you for the rate of normal HR. You tell me HR or normal HR, yes.   (मैं आपको नॉर्मल HR का रेट पूछ रहा हूं। आप मुझे HR या नॉर्मल HR हां।)\n[427s] AGENT: I told you the rate for HRPO, this 60 to 60, 61   (मैंने HRPO का रेट बताया आपको ये 60 से 60 61)\n[428s] CUSTOMER: I understood your point. I am talking about normal HR, talking about normal HR because your HRPO is expensive for me, sir. HRPO is more expensive. Yes, you tell me for normal HR, I will get local pickling done now. So from there itself, yes.   (वो मैं समझ गया आपकी बात। मैं आपको नॉर्मल HR की बात, नॉर्मल HR की बात कर रहा हूं क्योंकि HRPO आपका महंगा पड़ रहा है मुझे सर। HRPO ज्यादा महंगा है। हां, आप नॉर्मल HR बता के दीजिए, मैं लोकल पिकलिंग करा लूंगा अभी। तो मैं वहीं से ही हां।)\n[435s] AGENT: Okay, no issue. Yes.   (ठीक है, कोई इशू नहीं है। हां।)\n[436s] CUSTOMER: Alright, then? So I already told you the rate for normal HR.   (ठीक है ना? तो नॉर्मल HR का तो मैंने बता ही दिया ना आपको रेट तो मैंने।)\n[438s] AGENT: You're saying 56.75, right?   (56, 75 बता रहे हैं ना आप?)\n[440s] CUSTOMER: Yes, this is with loading.   (हां, ये लोडिंग के साथ है।)\n[441s] AGENT: Yes. It's with loading and you're saying if we add CTL to it, it will be around 57. Is CTL included in this?   (हां। लोडिंग के साथ है और इसमें CTL आप कह रहे हैं ऐड कर लेंगे तो अराउंड 57 पड़े। इसमें इंक्लूडेड है CTL?)\n[444s] CUSTOMER: It's included, yes. I have CTL included, yes, CTL is included for you.   (इंक्लूडेड है, हां। मैंने CTL इंक्लूडेड, हां, CTL इंक्लूडेड है आपको।)\n[446s] AGENT: Okay. So what about this, I had told you the sheet rates as well.   (ठीक है। तो इसका क्या, मैंने शीट भी रेट बताए थे।)\n[448s] CUSTOMER: 56.75.   (56, 75.)\n[449s] AGENT: Now in this, our only expense is transportation and unloading.   (अब इसमें सिर्फ खर्चा ट्रांसपोर्टेशन और अनलोडिंग का है हमारा।)\n[451s] CUSTOMER: Yes, for transportation, well, we don't even count unloading because until now we haven't done anything for unloading, it's always in the customer's scope.   (हां, ट्रांसपोर्टेशन का, अनलोडिंग का तो खैर हम गिनते ही नहीं हैं क्योंकि अभी तक हमने अनलोडिंग का तो कुछ करा ही नहीं, हमेशा कस्टमर के उसमें ही होता है।)\n[455s] AGENT: The customer must be the one who takes it and gets it unloaded, right?   (कस्टमर ही लेके जाता होगा, अनलोड कराता है ना?)\n[457s] CUSTOMER: Yes.   (हां।)\n[457s] AGENT: Then I will have to add my own cost, right? I am looking at that. I am looking at it from my end.   (मुझे तो फिर अपना ऐड करना पड़ेगा ना। मैं तो वो देख रहा हूं ना। अपने एंड से देख रहा हूं मैं।)\n[500s] CUSTOMER: For us, transportation and GST are still extra and need to be added to this.   (हमारे अभी ट्रांसपोर्टेशन और GST इसमें एक्स्ट्रा अभी बचा हुआ है ऐड करना।)\n[502s] AGENT: Yes yes, that GST is separate, sir, absolutely.   (हां हां, वो तो GST तो अलग हो गई सर, बिल्कुल।)\n[504s] CUSTOMER: Yes.   (जी।)\n[505s] AGENT: So okay, once I'll send you, you, I'll send you my requirement, what length I need for CTL. Okay? How many tons the coil is and what length you are getting, you WhatsApp all these things to me. Then we'll see how to proceed with this, okay?   (तो ठीक है, एक बारी मैं आपको, आप, आपको ना मैं अपनी रिक्वायरमेंट भेज देता हूं कि मुझे क्या लेंथ चाहिए है CTL। ठीक है? आप कितने टन का कॉइल है और क्या लेंथ आपको मिल रही है, आप ये सारी चीजें मुझे WhatsApp कर देना। तो हम देख लेते हैं फिर इसको कैसे प्रोसीड करना है, ठीक है?)\n[514s] CUSTOMER: You send me the complete inquiry with the slitting size, what your slitting size is. And you're saying for 1500, perhaps if it's not possible   (आप मेरे को कंप्लीट इंक्वायरी भेज देना विद स्लिटिंग साइज, स्लिटिंग साइज आपका कितना है। और 1500 का आप कह रहे हो शायद कि अगर नहीं हो पा रहा)\n[519s] AGENT: The slitting size is 115. 115, it is 115 only, the slitting that will happen, that coil will be slit in 115. Okay?   (स्लिटिंग साइज 115 है। 115, 115 ही है स्लिटिंग जो होगी, 115 में स्लिट होगा वो कॉइल। ठीक है?)\n[523s] CUSTOMER: Yes, that once you complete... I will give it in writing, I will give it in writing. Yes yes yes. Yes.   (हां, वो एक बार आप पूरा कंप्लीट मैं लिख के दूंगा, मैं लिख के दूंगा मैं। जी जी जी। हां।)\n[525s] AGENT: I will give it in writing. Yes, that's all I wanted.   (मैं लिख के दे दूंगा। जी, बस वही चाह रहा था।)\n[526s] CUSTOMER: You just write 'hi' on WhatsApp, I will give it to you in writing. Yes. For the delivery location, keep this one that I mentioned the pin code for now, right? I am looking at slitting right now.   (आप एक बारी WhatsApp हाय हाय लिख दीजिए, मैं आपको लिख के दे दूंगा। हां। डिलीवरी लोकेशन पे यही रखो ना जो मैंने पिन कोड बोला अभी के लिए? स्लिटिंग अभी देख रहा हूं मैं तो।)\n[530s] AGENT: Even after slitting, sir, I need Faridabad... keep the Faridabad location because I will have to get the coil pickled there.   (स्लिट के बाद भी सर मुझे फरीदाबाद, फरीदाबाद की लोकेशन रखिए क्योंकि मुझे वहां पे पिकल ही कराना पड़ेगा कॉइल।)\n[534s] CUSTOMER: Okay, so wherever your place is, where you need to get it unloaded, you can put that location. I will put it. Put your delivery location. And secondly, I was saying, sir, do you also have your own transportation? Meaning if from the yard you   (ठीक है तो जहां का आपका वो है, जहां पे आपको उतरवाना है, वहां का लोकेशन आप डाल देना। मैं डाल दूंगा। अपनी डिलीवरी लोकेशन डाल देना। और दूसरा मैं कह रहा था सर ट्रांसपोर्टेशन का भी आपका रहता है क्या खुद का? मतलब अगर यार्ड से आप)\n[541s] AGENT: No, there is no transportation, sir, transportation... okay okay okay.   (नहीं, ट्रांसपोर्टेशन नहीं है सर, ट्रांसपोर्टेशन अच्छा अच्छा अच्छा।)\n[543s] CUSTOMER: Okay, no issue, our own vehicle goes, no issue. Okay sir, okay. Okay. I'll send it to you.   (ठीक है, कोई इशू नहीं है, हमारा खुद का गाड़ी जाता है, कोई इशू नहीं है। ठीक है सर, ठीक है। ठीक है। मैं भेजता हूं आपको।)\n[547s] AGENT: Okay. By the way, what is your transportation charge? Give me some idea.   (ओके। ट्रांसपोर्टेशन वैसे क्या रहता है आपका ट्रांसपोर्टेशन का चार्ज? कुछ आईडिया दे दीजिए।)\n[550s] CUSTOMER: It depends, it depends sir on how many kilometers it is and it depends on many things, like what is the quantity of the material, quantity, suppose for example it's an 11-ton vehicle   (डिपेंड करता है, डिपेंड करता है सर कितना किलोमीटर है और जैसे बहुत सारी चीजों पे डिपेंड करता है, जैसे मटेरियल कितनी क्वांटिटी है, क्वांटिटी, मान लो फॉर एग्जांपल 11 टन की गाड़ी है)\n[556s] AGENT: Yes, that's a small vehicle... no no no, for us, man, when we talk about a full coil, a full 25-30 ton coil will go. A full coil will come at once.   (हां वो तो छोटी गाड़ी, नहीं नहीं नहीं, हमारा तो यार जब पूरा कॉइल की बात होगी, 25-30 टन पूरा कॉइल जाएगा। पूरा कॉइल ही आएगा एक बार।)\n[560s] CUSTOMER: I understood, I understood. That's what I'm saying, transportation also varies based on quantity and like, now suppose we give HR from Ghaziabad, then the state will change in Faridabad, so that will also change.   (मैं समझ गया, मैं समझ गया। वही मैं ट्रांसपोर्टेशन का भी वैरी करता है क्वांटिटी पे और जैसे अब मान लो हम गाजियाबाद से HR देंगे तो फिर वो स्टेट चेंज होगा फरीदाबाद में, तो वो भी चेंज होगा।)\n[606s] AGENT: No problem, you, you give this in writing once. By the way, write down the transportation up to Faridabad and if we need transportation from Faridabad to Delhi as well, then you mention that too. Okay? I will WhatsApp all these things to you.   (कोई नहीं, आप, आप वो एक बार ये लिख के दे देना। वैसे आप फरीदाबाद तक की ट्रांसपोर्टेशन लिख देना और अगर फरीदाबाद से भी हमें ट्रांसपोर्टेशन चाहिए होगी दिल्ली की, तो आप वो भी मेंशन कर देना। ठीक है? ये सारी चीजें मैं आपको WhatsApp कर देता हूं।)\n[612s] CUSTOMER: I need two things from you, one is the inquiry, one is the delivery location with pin code. I just need these two things.   (आप मेरे को दो चीजें चाहिए, एक तो इंक्वायरी, एक डिलीवरी लोकेशन विद पिन कोड। बस ये दो चीजें चाहिए।)\n[616s] AGENT: Okay sir.   (ठीक है सर।)\n[617s] CUSTOMER: Okay sir. Thank you.   (ओके सर। थैंक यू।)\n[618s] AGENT: Thank you.   (थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 139,
  "connected": 1,
  "audio_notes": "clear: The agent's voice breaks up briefly around 0:30. There is some background noise on the customer's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "139 turns, clean transcript (1% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "Focus on discovery: ask for the customer's total monthly requirement to understand their full potential, not just the immediate order size.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent confirmed running sizes of HR are in the Ghaziabad stockyard, but needed to check availability and pricing for HRPO coils, specifically a 1500mm width for slitting.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, an automotive components manufacturer, initially inquired about 6mm HR sheets. The conversation evolved into a more complex requirement for a 30-40 ton order of HR coil (1500mm width) to be slitted to 115mm, with the customer planning to do their own pickling due to the high cost of HRPO. The agent provided a price for standard HR and set a clear next step for the customer to send the detailed requirement via WhatsApp for a formal quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you have shared a requirement for 6 mm. 6 mm cross 1250 cross 2500.\", \"comment\": \"Agent correctly acknowledged the customer's platform submission instead of starting from scratch.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"6 mm cross 1250 cross 2500... quantity of, like, 200 sheets... is your delivery location 110041?... By when can you close this order?\", \"comment\": \"Agent revalidated thickness/width, quantity, location, and timeline, but did not explicitly confirm the product/grade.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"what is the nature of your business?... Which brand do you deal in currently, sir?\", \"comment\": \"Agent asked about the end application and current brand, but missed asking about total monthly tonnage, JSW share, or current payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"the current rate there is 56,750 with loading. Ex-Ghaziabad... I'll do one thing, I'll send you a WhatsApp message... You send your inquiry with grade and with dimensions.\", \"comment\": \"Agent provided a specific price for the initial HR requirement and established a clear next step (WhatsApp quote) for the more complex, evolved requirement.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So do you need a 1500 coil or do you need it with slitting? How do you want it?\", \"comment\": \"Agent remained focused on the customer's specific need (HR/HRPO/slitting) and did not pitch irrelevant products from the portfolio.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Focus on discovery: ask for the customer's total monthly requirement to understand their full potential, not just the immediate order size.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent confirmed running sizes of HR are in the Ghaziabad stockyard, but needed to check availability and pricing for HRPO coils, specifically a 1500mm width for slitting.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"I understood your point, but you are quoting a difference of five thousand rupees which is too much.\", \"response\": \"But that's the thing, I'm not sure right now. I had, I mean, the rates from last month, so I told you that.\"}], \"call_summary\": \"The customer, an automotive components manufacturer, initially inquired about 6mm HR sheets. The conversation evolved into a more complex requirement for a 30-40 ton order of HR coil (1500mm width) to be slitted to 115mm, with the customer planning to do their own pickling due to the high cost of HRPO. The agent provided a price for standard HR and set a clear next step for the customer to send the detailed requirement via WhatsApp for a formal quote.\"}",
  "error": null,
  "latency_ms": 43632,
  "input_tokens": 10001,
  "output_tokens": 985,
  "created_at": "2026-09-03 09:22:44",
  "sentiment": "neutral",
  "sentiment_score": -0.099,
  "sentiment_confidence": "high",
  "pos": 28,
  "neg": 39,
  "lex_hits": 53,
  "objection_phrases": "[\"price\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.506,
  "agent_talk_sec": 285.6,
  "customer_talk_sec": 278.8,
  "dead_air_sec": 190.6,
  "longest_monologue_sec": 45.4,
  "agent_wpm": 205.9,
  "interruptions": 0,
  "agent_turns": 70,
  "customer_turns": 68,
  "discovery_qs": 28,
  "words_agent": 980,
  "words_customer": 987,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584384664",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.18,
      "end_s": 5.58,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178584384664",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 8.13,
      "text_en": "Hello, am I speaking with Future Break Components?",
      "text_native": "हेलो, ये Future Break Components से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.4,
      "end_s": 8.9,
      "text_en": "Yes sir.",
      "text_native": "जी सर।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 3,
      "speaker": "agent",
      "start_s": 9.4,
      "end_s": 10.9,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 11.8,
      "text_en": "Hello sir.",
      "text_native": "नमस्कार सर।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.1,
      "end_s": 15.6,
      "text_en": "Sir, your account was recently registered, so I just wanted to know what is the nature of your business?",
      "text_native": "आपका सर अभी अकाउंट रिसेंटली रजिस्टर्ड हुआ था, तो वही जानना था कि मतलब नेचर ऑफ बिजनेस क्या है आपका?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 17.0,
      "text_en": "Is it manufacturing or what?",
      "text_native": "मैन्युफैक्चरिंग है या फिर क्या?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 17.4,
      "text_en": "Is it manufacturing?",
      "text_native": "मैन्युफैक्चरिंग है?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.4,
      "end_s": 17.9,
      "text_en": "It is manufacturing, sir.",
      "text_native": "मैन्युफैक्चरिंग है सर।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 21.2,
      "text_en": "Okay, so you do some work with automobile components, it seems from the name perhaps.",
      "text_native": "अच्छा, तो ये कुछ ऑटोमोबाइल कंपोनेंट्स का आप कुछ काम करते हैं, नाम से पता चल रहा है शायद।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 21.9,
      "text_en": "Yes, yes, yes.",
      "text_native": "जी, जी, जी।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 23.0,
      "text_en": "Is it related to braking systems, sir?",
      "text_native": "ब्रेकिंग सिस्टम्स का काम है सर?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.3,
      "end_s": 23.7,
      "text_en": "Yes, yes.",
      "text_native": "जी, जी।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.1,
      "end_s": 26.1,
      "text_en": "Okay, in those braking systems, what raw material do you use, sir?",
      "text_native": "अच्छा, उसमें ब्रेकिंग सिस्टम्स में रॉ मटेरियल क्या लेते हैं सर आप?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 26.9,
      "text_en": "HR.",
      "text_native": "HR."
    },
    {
      "ucid": "21112178584384664",
      "idx": 15,
      "speaker": "agent",
      "start_s": 27.6,
      "end_s": 28.2,
      "text_en": "HR only?",
      "text_native": "HR only?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 16,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 28.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178584384664",
      "idx": 17,
      "speaker": "agent",
      "start_s": 29.1,
      "end_s": 31.3,
      "text_en": "So right now some requirement [inaudible] perhaps",
      "text_native": "तो अभी कुछ ये रिक्वायरमेंट [inaudible] शायद"
    },
    {
      "ucid": "21112178584384664",
      "idx": 18,
      "speaker": "customer",
      "start_s": 31.3,
      "end_s": 32.6,
      "text_en": "Sir, your voice is breaking.",
      "text_native": "सर आपकी वॉइस ब्रेक हो रही है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 19,
      "speaker": "agent",
      "start_s": 33.1,
      "end_s": 34.3,
      "text_en": "Hello, hello, is it audible now?",
      "text_native": "हेलो, हेलो, अब आ रही है?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 20,
      "speaker": "customer",
      "start_s": 34.7,
      "end_s": 34.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 21,
      "speaker": "agent",
      "start_s": 35.0,
      "end_s": 36.1,
      "text_en": "Hello, yes sir, is it audible now?",
      "text_native": "हेलो, हां जी सर, अब आ रही है?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 22,
      "speaker": "customer",
      "start_s": 36.7,
      "end_s": 37.5,
      "text_en": "Is it audible now, sir, the voice? Hello?",
      "text_native": "अब आ रही है सर, आवाज? हेलो?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 23,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 38.5,
      "text_en": "Yes, yes, it's audible sir, it's audible.",
      "text_native": "जी, जी, जी आ रही है सर, आ रही है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 24,
      "speaker": "agent",
      "start_s": 38.8,
      "end_s": 41.6,
      "text_en": "Sir, you have shared a requirement for 6 mm. 6 mm cross 1250 cross 2500.",
      "text_native": "सर 6 mm का आपने एक रिक्वायरमेंट शेयर किया हुआ है। 6 mm cross 1250 cross 2500."
    },
    {
      "ucid": "21112178584384664",
      "idx": 25,
      "speaker": "customer",
      "start_s": 42.4,
      "end_s": 43.0,
      "text_en": "Is the voice audible?",
      "text_native": "आवाज आ रही है?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 26,
      "speaker": "agent",
      "start_s": 43.0,
      "end_s": 43.8,
      "text_en": "Yes, yes sir, yes it's audible.",
      "text_native": "जी, जी सर, जी आ रही है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 27,
      "speaker": "agent",
      "start_s": 44.1,
      "end_s": 46.4,
      "text_en": "So in that, you have put a quantity of, like, 200 sheets.",
      "text_native": "तो उसमें क्वांटिटी आपने मतलब 200 शीट्स डाल रखी हैं।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 28,
      "speaker": "customer",
      "start_s": 46.6,
      "end_s": 47.0,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 29,
      "speaker": "agent",
      "start_s": 47.7,
      "end_s": 51.4,
      "text_en": "Okay. So this, I'll tell you once. Your, one second. I'll tell you the rate and all for this.",
      "text_native": "अच्छा। तो ये अभी मैं बता देता हूं एक बार। आपका एक सेकंड। जो रेट वगैरह है मैं बता देता हूं इसका।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 30,
      "speaker": "customer",
      "start_s": 51.7,
      "end_s": 52.0,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 31,
      "speaker": "agent",
      "start_s": 52.4,
      "end_s": 54.4,
      "text_en": "Which brand do you deal in currently, sir?",
      "text_native": "कौनसे ब्रांड में सर आप अभी डील करते हैं इतने टाइम तक?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 32,
      "speaker": "customer",
      "start_s": 54.9,
      "end_s": 57.1,
      "text_en": "Sir, I was basically buying from Tata until now.",
      "text_native": "सर मैं अभी Tata से ही ले रहा था बेसिकली।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 33,
      "speaker": "agent",
      "start_s": 57.6,
      "end_s": 58.1,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा, अच्छा।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 34,
      "speaker": "customer",
      "start_s": 58.3,
      "end_s": 104.1,
      "text_en": "So now I saw yours as well, so I just registered my firm into JSW One in MS, so then I made an inquiry about your price.",
      "text_native": "तो अभी ये भी देखा आपका तो just registered my firm into JSW One में MS तो फिर मैंने तभी मैंने इंक्वायरी करी कि आपका प्राइस क्या है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 35,
      "speaker": "agent",
      "start_s": 104.1,
      "end_s": 106.8,
      "text_en": "Okay, okay. Yes, I mean, you must be buying Tata from Ghaziabad, in my opinion.",
      "text_native": "अच्छा, अच्छा। हां मतलब Tata का आप गाजियाबाद से ही लेते होंगे मेरे हिसाब से तो।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 36,
      "speaker": "customer",
      "start_s": 107.1,
      "end_s": 107.7,
      "text_en": "From Faridabad.",
      "text_native": "फरीदाबाद से।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 37,
      "speaker": "agent",
      "start_s": 108.0,
      "end_s": 112.8,
      "text_en": "Okay, from Faridabad. Sir, our own stockyard for JSW One is in Ghaziabad. So we stock the running sizes of HR there.",
      "text_native": "अच्छा फरीदाबाद से। हमारा सर खुद का जो स्टॉकयार्ड है JSW One का, वो हमारा गाजियाबाद में है। तो वहां पे HR के रनिंग जो साइजेस हैं वो स्टॉक करके रखते हैं।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 38,
      "speaker": "customer",
      "start_s": 113.1,
      "end_s": 113.6,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 39,
      "speaker": "agent",
      "start_s": 113.9,
      "end_s": 117.4,
      "text_en": "So right now, the current rate there is 56,750 with loading. Ex-Ghaziabad.",
      "text_native": "तो अभी वहां पर 56,750 का करंट रेट चल रहा है लोडिंग के साथ। एक्स गाजियाबाद।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 40,
      "speaker": "customer",
      "start_s": 117.4,
      "end_s": 118.1,
      "text_en": "56? 56?",
      "text_native": "56? 56?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 41,
      "speaker": "agent",
      "start_s": 118.4,
      "end_s": 119.3,
      "text_en": "750 per ton.",
      "text_native": "750 per ton."
    },
    {
      "ucid": "21112178584384664",
      "idx": 42,
      "speaker": "customer",
      "start_s": 119.7,
      "end_s": 120.0,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 43,
      "speaker": "agent",
      "start_s": 120.4,
      "end_s": 122.4,
      "text_en": "The ex-Ghaziabad price is currently running with loading.",
      "text_native": "एक्स गाजियाबाद का प्राइस चल रहा है अभी लोडिंग के साथ।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 44,
      "speaker": "customer",
      "start_s": 123.1,
      "end_s": 126.1,
      "text_en": "It's 56,750 per ton. Yes, yes. And this is with loading.",
      "text_native": "56,750 per ton है। हां हां। और ये with loading है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 45,
      "speaker": "agent",
      "start_s": 126.4,
      "end_s": 126.8,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 46,
      "speaker": "customer",
      "start_s": 128.0,
      "end_s": 130.3,
      "text_en": "Meaning your transportation is separate, GST is separate. Transportation",
      "text_native": "मतलब आपका ट्रांसपोर्टेशन अलग से रहता है, GST अलग से रहता है। ट्रांसपोर्टेशन"
    },
    {
      "ucid": "21112178584384664",
      "idx": 47,
      "speaker": "agent",
      "start_s": 130.3,
      "end_s": 132.1,
      "text_en": "Yes, GST is... trans- transportation and GST are separate, freight is extra.",
      "text_native": "हां GST तो ट्रांस- ट्रांसपोर्टेशन और GST अलग है, फ्रेट एक्स्ट्रा है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 48,
      "speaker": "customer",
      "start_s": 132.4,
      "end_s": 141.4,
      "text_en": "Yes, freight will be extra. Meaning, if you want, you can arrange your own vehicle to pick up the material from our yard, or if you want, we can also arrange our vehicle to deliver it to your pickup location. Secondly, let me tell you about the payment terms once. Our initial orders, at least one or two, are on advance payment only, 100% advance against PI.",
      "text_native": "हां फ्रेट तो एक्स्ट्रा ही रहेगा। मतलब चाहें तो अपनी गाड़ी लगा के भी मतलब हमारे यार्ड से मटेरियल पिकअप कर सकते हैं, चाहें तो हम अपनी गाड़ी भी लगा सकते हैं आपके वहां पे पिकअप पे देने के लिए। दूसरा ये है कि पेमेंट टर्म्स का मैं बता देता हूं एक बार कि हमारे जैसे शुरुआत के जो ऑर्डर्स रहते हैं कम से कम एक दो, वो तो एडवांस पे ही रहते हैं, 100% एडवांस अगेंस्ट पीआई।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 49,
      "speaker": "agent",
      "start_s": 141.7,
      "end_s": 142.1,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 50,
      "speaker": "customer",
      "start_s": 142.6,
      "end_s": 149.8,
      "text_en": "Okay, sir? After that, we also have a credit facility. Later on, there are MOU facilities as well. So credit facilities are not from the beginning, not from the initial orders, at least two or three transactions are on advance. After that, there are credit facilities too.",
      "text_native": "ठीक है सर? उसके बाद क्रेडिट फैसिलिटी भी है हमारे पास। आगे जाके एमओयू फैसिलिटीज भी है। तो क्रेडिट फैसिलिटीज अभी से नहीं, शुरुआत के ऑर्डर से नहीं, कम से कम दो से या तीन ट्रांजैक्शन एडवांस में रहते हैं। उसके बाद क्रेडिट फैसिलिटीज भी है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 51,
      "speaker": "agent",
      "start_s": 149.8,
      "end_s": 154.1,
      "text_en": "One, one second sir, this is my brother, he has another inquiry, so you can... once you know from him, please talk to him once.",
      "text_native": "एक एक सेकंड सर, ये ना मेरे ब्रदर हैं, मैं एक और इंक्वायरी है इनकी, तो आप इन- एक बार इनसे जानते हैं, आप एक बार बात कर लीजिए।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 52,
      "speaker": "customer",
      "start_s": 154.4,
      "end_s": 154.6,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 53,
      "speaker": "customer",
      "start_s": 155.8,
      "end_s": 156.2,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 54,
      "speaker": "agent",
      "start_s": 156.6,
      "end_s": 158.4,
      "text_en": "Yes sir, hello. This is Sajal speaking from JSW One.",
      "text_native": "हां सर जी, नमस्कार। सजल बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 55,
      "speaker": "customer",
      "start_s": 158.6,
      "end_s": 200.4,
      "text_en": "Yes yes sir, yes sir. Sir, what was the rate you mentioned?",
      "text_native": "जी जी सर, जी सर। सर ये क्या रेट बताया आपने?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 56,
      "speaker": "agent",
      "start_s": 200.4,
      "end_s": 206.8,
      "text_en": "I... I told him, sir, 56,750 per ton, this is the current running rate for 2.5 to 12 mm. We have our own stockyard in Ghaziabad. The rate is with loading, ex-Ghaziabad 56.75.",
      "text_native": "मैं मैंने सर बताया इनको, सर को, 56,750 पर टन, ढाई से 12 mm का करंट रनिंग रेट है ये। हमारा खुद का स्टॉकयार्ड है गाजियाबाद में। लोडिंग के साथ रेट है, एक्स गाजियाबाद 56.75।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 57,
      "speaker": "customer",
      "start_s": 207.2,
      "end_s": 207.9,
      "text_en": "With loading.",
      "text_native": "लोडिंग के साथ।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 58,
      "speaker": "agent",
      "start_s": 208.2,
      "end_s": 208.6,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 59,
      "speaker": "customer",
      "start_s": 209.0,
      "end_s": 211.1,
      "text_en": "And what about unloading charges, are unloading charges your expense?",
      "text_native": "और अनलोडिंग का क्या मतलब खर्चा, अनलोडिंग-अनलोडिंग आपका ये खर्चा है?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 60,
      "speaker": "agent",
      "start_s": 211.4,
      "end_s": 212.9,
      "text_en": "No, we don't look after unloading, sir, unloading is not included.",
      "text_native": "नहीं, अनलोडिंग का नहीं देखते सर, अनलोडिंग का नहीं है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 61,
      "speaker": "customer",
      "start_s": 213.2,
      "end_s": 217.1,
      "text_en": "In this, I have quoted the ex-price, transportation and GST will be added. And unloading, sir, is on your end, we don't handle unloading.",
      "text_native": "इसमें तो मैंने एक्स प्राइस बताया, अभी ट्रांसपोर्टेशन और GST जुड़ेगा। और अनलोडिंग सर आपके एंड पे रहता है, हमारा अनलोडिंग का नहीं रहता।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 62,
      "speaker": "agent",
      "start_s": 217.4,
      "end_s": 218.3,
      "text_en": "Okay, unloading is not included.",
      "text_native": "अच्छा, अनलोडिंग नहीं रहता।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 63,
      "speaker": "customer",
      "start_s": 218.8,
      "end_s": 222.4,
      "text_en": "Yes. Okay. And what is the rate for coil if we... like, is pickled coil available? We would need a pickled coil.",
      "text_native": "हां। ठीक है। और कॉइल का क्या रेट है अगर हमें जैसे पिकल कॉइल मिल जाता है? पिकल वाला कॉइल चाहिए होगा।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 64,
      "speaker": "agent",
      "start_s": 222.4,
      "end_s": 223.0,
      "text_en": "HRPO?",
      "text_native": "HRPO?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 65,
      "speaker": "customer",
      "start_s": 223.4,
      "end_s": 223.9,
      "text_en": "Yes, PO.",
      "text_native": "हांजी, PO."
    },
    {
      "ucid": "21112178584384664",
      "idx": 66,
      "speaker": "agent",
      "start_s": 224.2,
      "end_s": 225.6,
      "text_en": "Yes, HRPO is also available. What is the rate for that?",
      "text_native": "हांजी, HRPO भी मिलता है। वो क्या है रेट?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 67,
      "speaker": "customer",
      "start_s": 225.9,
      "end_s": 229.3,
      "text_en": "For that, an inquiry... I'll have to create an inquiry and check once. I'll check once, one second, please stay on the line.",
      "text_native": "उसका एक बार इंक्वायरी, एक बार मेरे को इंक्वायरी बना के देखना पड़ेगा। मैं एक बार देखता हूं, एक सेकंड, लाइन पे ही रहिए।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 68,
      "speaker": "agent",
      "start_s": 229.3,
      "end_s": 229.9,
      "text_en": "Yes. Yes.",
      "text_native": "हांजी। हांजी।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 69,
      "speaker": "unknown",
      "start_s": 231.4,
      "end_s": 232.8,
      "text_en": "What is the thousand rupees per ton for this?",
      "text_native": "हजार रुपए पर टन क्या क्या है इसका?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 70,
      "speaker": "agent",
      "start_s": 246.0,
      "end_s": 250.0,
      "text_en": "Sir, I don't have the current rate for HRPO right now, but according to me, it's between 61 to 62.",
      "text_native": "HRPO का सर अभी करेंटली मेरे पास रेट नहीं है पर मेरे हिसाब से 61 से 62 के बीच में रहता है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 71,
      "speaker": "customer",
      "start_s": 250.4,
      "end_s": 251.1,
      "text_en": "There's that much of a difference?",
      "text_native": "इतना फर्क है?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 72,
      "speaker": "agent",
      "start_s": 251.4,
      "end_s": 253.0,
      "text_en": "Yes, HRPO will be a bit more expensive than HR, sir.",
      "text_native": "हां HRPO तो सर महंगा ही रहेगा ना थोड़ा HR से।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 73,
      "speaker": "customer",
      "start_s": 253.0,
      "end_s": 257.2,
      "text_en": "No no, I understood your point, but you are quoting a difference of five thousand rupees which is too much. You are saying 61 to 62. Five to six rupees.",
      "text_native": "नहीं नहीं, वो मैं समझ गया आपकी बात, लेकिन पांच हजार रुपए का फर्क तो बहुत ज्यादा बता रहे हैं आप। 61 to 62 कह रहे हैं। पांच से छह रुपए।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 74,
      "speaker": "agent",
      "start_s": 257.2,
      "end_s": 302.6,
      "text_en": "Yes, it can be that much, I mean, it is around that much. It can be 60 as well, it can be 60 to 61 as well. But that's the thing, I'm not sure right now. I had, I mean, the rates from last month, so I told you that.",
      "text_native": "हां, इतना हो सकता है मतलब, इतना ही रहता है। 60 भी रह सकता है, 60 to 61 भी रह सकता है। बट वही है, अभी मेरे पास श्योर नहीं हूं। मेरे पास मतलब पिछले महीने के रेट्स थे, तो मैंने बताया आपको।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 75,
      "speaker": "customer",
      "start_s": 302.6,
      "end_s": 305.3,
      "text_en": "So from Ghaziabad, if... do you provide CTL now? Cut to... do you have CTL?",
      "text_native": "तो आप गाजियाबाद से अगर अभी CTL देते हैं आप? कट टू CTL हो जाता है आपके पास?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 76,
      "speaker": "agent",
      "start_s": 305.3,
      "end_s": 306.6,
      "text_en": "CTL, we provide CTL, yes. We provide CTL.",
      "text_native": "CTL, CTL देते हैं, जी। CTL देते हैं।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 77,
      "speaker": "customer",
      "start_s": 306.9,
      "end_s": 307.9,
      "text_en": "So what do you charge for CTL?",
      "text_native": "तो CTL का क्या चार्ज लेते हैं आप?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 78,
      "speaker": "agent",
      "start_s": 308.2,
      "end_s": 309.6,
      "text_en": "For CTL, sir, it's generally three to four hundred rupees.",
      "text_native": "CTL का सर तीन सौ चार सौ रुपए जनरली रहता है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 79,
      "speaker": "customer",
      "start_s": 309.6,
      "end_s": 310.6,
      "text_en": "Three hundred to four hundred rupees per ton?",
      "text_native": "तीन सौ टू चार सौ रुपए पर टन?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 80,
      "speaker": "agent",
      "start_s": 310.9,
      "end_s": 312.0,
      "text_en": "Yes, it's that much for CTL.",
      "text_native": "हां, इतना रहता है CTL का।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 81,
      "speaker": "customer",
      "start_s": 312.4,
      "end_s": 317.4,
      "text_en": "Okay. Okay. And if, for example, we need a coil of a particular size, like the size is 1250, we need it in 115. A particular whole coil.",
      "text_native": "ठीक है। ओके। और अगर जैसे फॉर एग्जांपल हमें कॉइल चाहिए और पर्टिकुलर साइज का, जैसे 1250 साइज है, 115 में चाहिए हमें। एक पर्टिकुलर पूरा कॉइल।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 82,
      "speaker": "agent",
      "start_s": 317.7,
      "end_s": 319.3,
      "text_en": "In 115? That would be slitting, in my opinion.",
      "text_native": "115 में? वो स्लिट हो गया मेरे हिसाब से तो।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 83,
      "speaker": "customer",
      "start_s": 319.3,
      "end_s": 321.8,
      "text_en": "Yes, in 115. Yes, it will be slitted, but I need the same grade and everything.",
      "text_native": "हांजी, 115 में। हां, स्लिट हो जाएगा वो, पर ग्रेड यही चाहिए सब कुछ।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 84,
      "speaker": "agent",
      "start_s": 321.8,
      "end_s": 326.8,
      "text_en": "It can be done, but if it's being fully slitted with no wastage, then it's great. If there is wastage, then that's in your scope, the wastage is in the buyer's scope.",
      "text_native": "हो तो जाएगा, बट अगर पूरा-पूरा स्लिट हो रहा है, कोई वेस्टेज नहीं है, तो तो बहुत बढ़िया है। अगर वेस्टेज है तो वो फिर आपके स्कोप में रहता है, बायर के स्कोप में रहता है वेस्टेज जो रहता है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 85,
      "speaker": "customer",
      "start_s": 326.8,
      "end_s": 329.1,
      "text_en": "So the size is 115, right. I'll tell you. What is your, what is the width of the coil?",
      "text_native": "तो 115 है ना साइज। मैं आपको बताता हूं। आपका क्या है इसकी विड्थ क्या है कॉइल की?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 86,
      "speaker": "agent",
      "start_s": 329.4,
      "end_s": 331.2,
      "text_en": "1250, 1500 are the general standard widths.",
      "text_native": "1250, 1500 जनरल स्टैंडर्ड विड्थ रहती है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 87,
      "speaker": "customer",
      "start_s": 331.6,
      "end_s": 335.4,
      "text_en": "1250. Hmm hmm. That's the length. Out of 1250, 1500, they sell in 1500. Yes.",
      "text_native": "1250। हम्म हम्म। लेंथ है वो। 1250, 1500 में से 1500 में बेचते हैं। हां।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 88,
      "speaker": "agent",
      "start_s": 335.4,
      "end_s": 337.4,
      "text_en": "So for you, there isn't much difference between 115 and 1250, you can get 1250",
      "text_native": "तो आपको वैसे 115, 1250 में ज्यादा डिफरेंस नहीं है, आपको 1250"
    },
    {
      "ucid": "21112178584384664",
      "idx": 89,
      "speaker": "customer",
      "start_s": 337.4,
      "end_s": 340.4,
      "text_en": "Not 1250, in 1500, it will come out right in 1500. There will be less wastage in 1500.",
      "text_native": "1250 नहीं, 1500 में, 1500 में सही निकल जाएगा। 1500 में वेस्टेज कम होगी।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 90,
      "speaker": "agent",
      "start_s": 340.8,
      "end_s": 345.4,
      "text_en": "Yes, I will have to check if a 1500 HRPO coil is available or not. By when can you close this order? I mean, when are you planning to close this?",
      "text_native": "हां, वो मेरे को देखना पड़ेगा कि 1500 की HRPO में कॉइल अवेलेबल है कि नहीं। आप ये कब तक क्लोज कर सकते हो ये ऑर्डर? मतलब कब क्लोज करने का है अभी आपका ये?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 91,
      "speaker": "customer",
      "start_s": 345.7,
      "end_s": 351.6,
      "text_en": "This? You get me the right rate for this, tell me about CTL, or tell me about cut-to-length, or else tell me about this 115 coil. I will take 30 tons of material from you this week, 30 to 40 tons.",
      "text_native": "ये? आप मुझे इसका सही रेट दिलवा दीजिए, CTL बता दीजिए, या तो कट टू लेंथ बता दीजिए, या तो फिर ये मुझे 115 कॉइल बता दीजिए। मैं इस हफ्ते में आपसे 30 टन माल ले लूंगा, 30 से 40 टन।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 92,
      "speaker": "agent",
      "start_s": 351.9,
      "end_s": 354.4,
      "text_en": "So do you need a 1500 coil or do you need it with slitting? How do you want it?",
      "text_native": "तो आपको कॉइल चाहिए 1500 का या फिर स्लिटिंग के साथ चाहिए? कैसे चाहिए?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 93,
      "speaker": "customer",
      "start_s": 354.7,
      "end_s": 356.0,
      "text_en": "No, I need it with slitting.",
      "text_native": "नहीं, मुझे स्लिटिंग के साथ चाहिए।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 94,
      "speaker": "agent",
      "start_s": 356.4,
      "end_s": 400.8,
      "text_en": "Okay. I'll try once if it's available with slitting. If it's not available with slitting, can you take the coil... the coil? Just in case, if slitting is not available.",
      "text_native": "अच्छा। मैं एक बार ट्राई करता हूं स्लिटिंग के साथ मिल जाए तो। अगर स्लिटिंग के साथ नहीं मिलता तो आप कॉइल कॉइल ले सकते हैं? जस्ट फॉर केस, अगर स्लिटिंग नहीं मिलता।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 95,
      "speaker": "customer",
      "start_s": 400.8,
      "end_s": 403.4,
      "text_en": "You find out the rate for the coil for me... find out the rate for the coil and let me know. No problem.",
      "text_native": "आप मुझे कॉइल का रेट भी पता करके, कॉइल का रेट भी पता करके बता दीजिए। कोई नहीं।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 96,
      "speaker": "agent",
      "start_s": 403.7,
      "end_s": 410.0,
      "text_en": "Okay. Sir, I'll do one thing, I'll send you a WhatsApp message. I'll put my card and everything in it. You send your inquiry with grade and with dimensions. And is your delivery location 110041?",
      "text_native": "ठीक है। मैं सर एक काम करता हूं, आपको मैं एक WhatsApp मैसेज डाल देता हूं। मेरा कार्ड वगैरह सब डालता हूं उसमें। आप अपनी इंक्वायरी विद ग्रेड एंड विद डायमेंशंस। और आपका ये डिलीवरी लोकेशन 110041 है?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 97,
      "speaker": "customer",
      "start_s": 410.3,
      "end_s": 415.4,
      "text_en": "Yes. It is 41, but if you give me the coil, I will have to get it slitted, right? So I will give you the Faridabad location, have the coil dropped there. I",
      "text_native": "हां। ये 41 है, लेकिन मैं अगर आप मुझे कॉइल देंगे तो मुझे स्लिट कराना पड़ेगा ना, तो मैं आपको फरीदाबाद की लोकेशन दूंगा, वहां कॉइल छुड़वा देना। मैं"
    },
    {
      "ucid": "21112178584384664",
      "idx": 98,
      "speaker": "agent",
      "start_s": 415.4,
      "end_s": 420.0,
      "text_en": "No, look, for now, I will proceed with the slitted option. If by chance slitted is not available from my end, then I will tell you about the coil.",
      "text_native": "नहीं, अभी तो देखो, मैं अभी तो स्लिट को लेके चलूंगा। बाई चांस अगर स्लिट नहीं अवेलेबल हो पा रहा है मेरे एंड से, तब फिर आपको मैं बताऊंगा कॉइल के लिए।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 99,
      "speaker": "customer",
      "start_s": 420.0,
      "end_s": 422.9,
      "text_en": "Even if you get it slitted, I will have to get the coil pickled from there, because your rate for pickling is high.",
      "text_native": "स्लिट भी करवाओगे तो आप मुझे पिकल भी तो कराना पड़ेगा कॉइल वहां से, क्योंकि पिकल का रेट आपका ज्यादा है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 100,
      "speaker": "agent",
      "start_s": 423.2,
      "end_s": 424.5,
      "text_en": "Pickled... are you talking about normal HR?",
      "text_native": "पिकल तो नॉर्मल HR कह रहे हो क्या आप?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 101,
      "speaker": "customer",
      "start_s": 424.8,
      "end_s": 426.6,
      "text_en": "I am asking you for the rate of normal HR. You tell me HR or normal HR, yes.",
      "text_native": "मैं आपको नॉर्मल HR का रेट पूछ रहा हूं। आप मुझे HR या नॉर्मल HR हां।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 102,
      "speaker": "agent",
      "start_s": 426.6,
      "end_s": 428.4,
      "text_en": "I told you the rate for HRPO, this 60 to 60, 61",
      "text_native": "मैंने HRPO का रेट बताया आपको ये 60 से 60 61"
    },
    {
      "ucid": "21112178584384664",
      "idx": 103,
      "speaker": "customer",
      "start_s": 428.4,
      "end_s": 434.8,
      "text_en": "I understood your point. I am talking about normal HR, talking about normal HR because your HRPO is expensive for me, sir. HRPO is more expensive. Yes, you tell me for normal HR, I will get local pickling done now. So from there itself, yes.",
      "text_native": "वो मैं समझ गया आपकी बात। मैं आपको नॉर्मल HR की बात, नॉर्मल HR की बात कर रहा हूं क्योंकि HRPO आपका महंगा पड़ रहा है मुझे सर। HRPO ज्यादा महंगा है। हां, आप नॉर्मल HR बता के दीजिए, मैं लोकल पिकलिंग करा लूंगा अभी। तो मैं वहीं से ही हां।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 104,
      "speaker": "agent",
      "start_s": 434.8,
      "end_s": 435.8,
      "text_en": "Okay, no issue. Yes.",
      "text_native": "ठीक है, कोई इशू नहीं है। हां।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 105,
      "speaker": "customer",
      "start_s": 436.1,
      "end_s": 437.8,
      "text_en": "Alright, then? So I already told you the rate for normal HR.",
      "text_native": "ठीक है ना? तो नॉर्मल HR का तो मैंने बता ही दिया ना आपको रेट तो मैंने।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 106,
      "speaker": "agent",
      "start_s": 438.1,
      "end_s": 439.3,
      "text_en": "You're saying 56.75, right?",
      "text_native": "56, 75 बता रहे हैं ना आप?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 107,
      "speaker": "customer",
      "start_s": 439.6,
      "end_s": 440.6,
      "text_en": "Yes, this is with loading.",
      "text_native": "हां, ये लोडिंग के साथ है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 108,
      "speaker": "agent",
      "start_s": 440.9,
      "end_s": 443.9,
      "text_en": "Yes. It's with loading and you're saying if we add CTL to it, it will be around 57. Is CTL included in this?",
      "text_native": "हां। लोडिंग के साथ है और इसमें CTL आप कह रहे हैं ऐड कर लेंगे तो अराउंड 57 पड़े। इसमें इंक्लूडेड है CTL?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 109,
      "speaker": "customer",
      "start_s": 443.9,
      "end_s": 446.0,
      "text_en": "It's included, yes. I have CTL included, yes, CTL is included for you.",
      "text_native": "इंक्लूडेड है, हां। मैंने CTL इंक्लूडेड, हां, CTL इंक्लूडेड है आपको।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 110,
      "speaker": "agent",
      "start_s": 446.3,
      "end_s": 447.8,
      "text_en": "Okay. So what about this, I had told you the sheet rates as well.",
      "text_native": "ठीक है। तो इसका क्या, मैंने शीट भी रेट बताए थे।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 111,
      "speaker": "customer",
      "start_s": 447.8,
      "end_s": 448.5,
      "text_en": "56.75.",
      "text_native": "56, 75."
    },
    {
      "ucid": "21112178584384664",
      "idx": 112,
      "speaker": "agent",
      "start_s": 448.8,
      "end_s": 450.9,
      "text_en": "Now in this, our only expense is transportation and unloading.",
      "text_native": "अब इसमें सिर्फ खर्चा ट्रांसपोर्टेशन और अनलोडिंग का है हमारा।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 113,
      "speaker": "customer",
      "start_s": 451.2,
      "end_s": 455.4,
      "text_en": "Yes, for transportation, well, we don't even count unloading because until now we haven't done anything for unloading, it's always in the customer's scope.",
      "text_native": "हां, ट्रांसपोर्टेशन का, अनलोडिंग का तो खैर हम गिनते ही नहीं हैं क्योंकि अभी तक हमने अनलोडिंग का तो कुछ करा ही नहीं, हमेशा कस्टमर के उसमें ही होता है।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 114,
      "speaker": "agent",
      "start_s": 455.4,
      "end_s": 456.9,
      "text_en": "The customer must be the one who takes it and gets it unloaded, right?",
      "text_native": "कस्टमर ही लेके जाता होगा, अनलोड कराता है ना?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 115,
      "speaker": "customer",
      "start_s": 456.9,
      "end_s": 457.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 116,
      "speaker": "agent",
      "start_s": 457.1,
      "end_s": 500.0,
      "text_en": "Then I will have to add my own cost, right? I am looking at that. I am looking at it from my end.",
      "text_native": "मुझे तो फिर अपना ऐड करना पड़ेगा ना। मैं तो वो देख रहा हूं ना। अपने एंड से देख रहा हूं मैं।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 117,
      "speaker": "customer",
      "start_s": 500.0,
      "end_s": 502.4,
      "text_en": "For us, transportation and GST are still extra and need to be added to this.",
      "text_native": "हमारे अभी ट्रांसपोर्टेशन और GST इसमें एक्स्ट्रा अभी बचा हुआ है ऐड करना।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 118,
      "speaker": "agent",
      "start_s": 502.4,
      "end_s": 504.1,
      "text_en": "Yes yes, that GST is separate, sir, absolutely.",
      "text_native": "हां हां, वो तो GST तो अलग हो गई सर, बिल्कुल।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 119,
      "speaker": "customer",
      "start_s": 504.5,
      "end_s": 504.8,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 120,
      "speaker": "agent",
      "start_s": 505.1,
      "end_s": 514.1,
      "text_en": "So okay, once I'll send you, you, I'll send you my requirement, what length I need for CTL. Okay? How many tons the coil is and what length you are getting, you WhatsApp all these things to me. Then we'll see how to proceed with this, okay?",
      "text_native": "तो ठीक है, एक बारी मैं आपको, आप, आपको ना मैं अपनी रिक्वायरमेंट भेज देता हूं कि मुझे क्या लेंथ चाहिए है CTL। ठीक है? आप कितने टन का कॉइल है और क्या लेंथ आपको मिल रही है, आप ये सारी चीजें मुझे WhatsApp कर देना। तो हम देख लेते हैं फिर इसको कैसे प्रोसीड करना है, ठीक है?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 121,
      "speaker": "customer",
      "start_s": 514.4,
      "end_s": 518.8,
      "text_en": "You send me the complete inquiry with the slitting size, what your slitting size is. And you're saying for 1500, perhaps if it's not possible",
      "text_native": "आप मेरे को कंप्लीट इंक्वायरी भेज देना विद स्लिटिंग साइज, स्लिटिंग साइज आपका कितना है। और 1500 का आप कह रहे हो शायद कि अगर नहीं हो पा रहा"
    },
    {
      "ucid": "21112178584384664",
      "idx": 122,
      "speaker": "agent",
      "start_s": 518.8,
      "end_s": 522.8,
      "text_en": "The slitting size is 115. 115, it is 115 only, the slitting that will happen, that coil will be slit in 115. Okay?",
      "text_native": "स्लिटिंग साइज 115 है। 115, 115 ही है स्लिटिंग जो होगी, 115 में स्लिट होगा वो कॉइल। ठीक है?"
    },
    {
      "ucid": "21112178584384664",
      "idx": 123,
      "speaker": "customer",
      "start_s": 522.8,
      "end_s": 525.2,
      "text_en": "Yes, that once you complete... I will give it in writing, I will give it in writing. Yes yes yes. Yes.",
      "text_native": "हां, वो एक बार आप पूरा कंप्लीट मैं लिख के दूंगा, मैं लिख के दूंगा मैं। जी जी जी। हां।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 124,
      "speaker": "agent",
      "start_s": 525.2,
      "end_s": 526.2,
      "text_en": "I will give it in writing. Yes, that's all I wanted.",
      "text_native": "मैं लिख के दे दूंगा। जी, बस वही चाह रहा था।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 125,
      "speaker": "customer",
      "start_s": 526.2,
      "end_s": 530.4,
      "text_en": "You just write 'hi' on WhatsApp, I will give it to you in writing. Yes. For the delivery location, keep this one that I mentioned the pin code for now, right? I am looking at slitting right now.",
      "text_native": "आप एक बारी WhatsApp हाय हाय लिख दीजिए, मैं आपको लिख के दे दूंगा। हां। डिलीवरी लोकेशन पे यही रखो ना जो मैंने पिन कोड बोला अभी के लिए? स्लिटिंग अभी देख रहा हूं मैं तो।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 126,
      "speaker": "agent",
      "start_s": 530.4,
      "end_s": 533.8,
      "text_en": "Even after slitting, sir, I need Faridabad... keep the Faridabad location because I will have to get the coil pickled there.",
      "text_native": "स्लिट के बाद भी सर मुझे फरीदाबाद, फरीदाबाद की लोकेशन रखिए क्योंकि मुझे वहां पे पिकल ही कराना पड़ेगा कॉइल।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 127,
      "speaker": "customer",
      "start_s": 534.1,
      "end_s": 541.2,
      "text_en": "Okay, so wherever your place is, where you need to get it unloaded, you can put that location. I will put it. Put your delivery location. And secondly, I was saying, sir, do you also have your own transportation? Meaning if from the yard you",
      "text_native": "ठीक है तो जहां का आपका वो है, जहां पे आपको उतरवाना है, वहां का लोकेशन आप डाल देना। मैं डाल दूंगा। अपनी डिलीवरी लोकेशन डाल देना। और दूसरा मैं कह रहा था सर ट्रांसपोर्टेशन का भी आपका रहता है क्या खुद का? मतलब अगर यार्ड से आप"
    },
    {
      "ucid": "21112178584384664",
      "idx": 128,
      "speaker": "agent",
      "start_s": 541.2,
      "end_s": 543.2,
      "text_en": "No, there is no transportation, sir, transportation... okay okay okay.",
      "text_native": "नहीं, ट्रांसपोर्टेशन नहीं है सर, ट्रांसपोर्टेशन अच्छा अच्छा अच्छा।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 129,
      "speaker": "customer",
      "start_s": 543.2,
      "end_s": 547.2,
      "text_en": "Okay, no issue, our own vehicle goes, no issue. Okay sir, okay. Okay. I'll send it to you.",
      "text_native": "ठीक है, कोई इशू नहीं है, हमारा खुद का गाड़ी जाता है, कोई इशू नहीं है। ठीक है सर, ठीक है। ठीक है। मैं भेजता हूं आपको।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 130,
      "speaker": "agent",
      "start_s": 547.2,
      "end_s": 550.2,
      "text_en": "Okay. By the way, what is your transportation charge? Give me some idea.",
      "text_native": "ओके। ट्रांसपोर्टेशन वैसे क्या रहता है आपका ट्रांसपोर्टेशन का चार्ज? कुछ आईडिया दे दीजिए।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 131,
      "speaker": "customer",
      "start_s": 550.2,
      "end_s": 555.8,
      "text_en": "It depends, it depends sir on how many kilometers it is and it depends on many things, like what is the quantity of the material, quantity, suppose for example it's an 11-ton vehicle",
      "text_native": "डिपेंड करता है, डिपेंड करता है सर कितना किलोमीटर है और जैसे बहुत सारी चीजों पे डिपेंड करता है, जैसे मटेरियल कितनी क्वांटिटी है, क्वांटिटी, मान लो फॉर एग्जांपल 11 टन की गाड़ी है"
    },
    {
      "ucid": "21112178584384664",
      "idx": 132,
      "speaker": "agent",
      "start_s": 555.8,
      "end_s": 559.9,
      "text_en": "Yes, that's a small vehicle... no no no, for us, man, when we talk about a full coil, a full 25-30 ton coil will go. A full coil will come at once.",
      "text_native": "हां वो तो छोटी गाड़ी, नहीं नहीं नहीं, हमारा तो यार जब पूरा कॉइल की बात होगी, 25-30 टन पूरा कॉइल जाएगा। पूरा कॉइल ही आएगा एक बार।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 133,
      "speaker": "customer",
      "start_s": 559.9,
      "end_s": 605.8,
      "text_en": "I understood, I understood. That's what I'm saying, transportation also varies based on quantity and like, now suppose we give HR from Ghaziabad, then the state will change in Faridabad, so that will also change.",
      "text_native": "मैं समझ गया, मैं समझ गया। वही मैं ट्रांसपोर्टेशन का भी वैरी करता है क्वांटिटी पे और जैसे अब मान लो हम गाजियाबाद से HR देंगे तो फिर वो स्टेट चेंज होगा फरीदाबाद में, तो वो भी चेंज होगा।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 134,
      "speaker": "agent",
      "start_s": 605.8,
      "end_s": 612.4,
      "text_en": "No problem, you, you give this in writing once. By the way, write down the transportation up to Faridabad and if we need transportation from Faridabad to Delhi as well, then you mention that too. Okay? I will WhatsApp all these things to you.",
      "text_native": "कोई नहीं, आप, आप वो एक बार ये लिख के दे देना। वैसे आप फरीदाबाद तक की ट्रांसपोर्टेशन लिख देना और अगर फरीदाबाद से भी हमें ट्रांसपोर्टेशन चाहिए होगी दिल्ली की, तो आप वो भी मेंशन कर देना। ठीक है? ये सारी चीजें मैं आपको WhatsApp कर देता हूं।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 135,
      "speaker": "customer",
      "start_s": 612.4,
      "end_s": 615.4,
      "text_en": "I need two things from you, one is the inquiry, one is the delivery location with pin code. I just need these two things.",
      "text_native": "आप मेरे को दो चीजें चाहिए, एक तो इंक्वायरी, एक डिलीवरी लोकेशन विद पिन कोड। बस ये दो चीजें चाहिए।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 136,
      "speaker": "agent",
      "start_s": 615.7,
      "end_s": 616.2,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 137,
      "speaker": "customer",
      "start_s": 616.6,
      "end_s": 617.4,
      "text_en": "Okay sir. Thank you.",
      "text_native": "ओके सर। थैंक यू।"
    },
    {
      "ucid": "21112178584384664",
      "idx": 138,
      "speaker": "agent",
      "start_s": 617.9,
      "end_s": 618.4,
      "text_en": "Thank you.",
      "text_native": "थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178584384664",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, you have shared a requirement for 6 mm. 6 mm cross 1250 cross 2500.",
      "comment": "Agent correctly acknowledged the customer's platform submission instead of starting from scratch."
    },
    {
      "ucid": "21112178584384664",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "6 mm cross 1250 cross 2500... quantity of, like, 200 sheets... is your delivery location 110041?... By when can you close this order?",
      "comment": "Agent revalidated thickness/width, quantity, location, and timeline, but did not explicitly confirm the product/grade."
    },
    {
      "ucid": "21112178584384664",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "what is the nature of your business?... Which brand do you deal in currently, sir?",
      "comment": "Agent asked about the end application and current brand, but missed asking about total monthly tonnage, JSW share, or current payment terms."
    },
    {
      "ucid": "21112178584384664",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "the current rate there is 56,750 with loading. Ex-Ghaziabad... I'll do one thing, I'll send you a WhatsApp message... You send your inquiry with grade and with dimensions.",
      "comment": "Agent provided a specific price for the initial HR requirement and established a clear next step (WhatsApp quote) for the more complex, evolved requirement."
    },
    {
      "ucid": "21112178584384664",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "So do you need a 1500 coil or do you need it with slitting? How do you want it?",
      "comment": "Agent remained focused on the customer's specific need (HR/HRPO/slitting) and did not pitch irrelevant products from the portfolio."
    }
  ],
  "objections": [
    {
      "ucid": "21112178584384664",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "I understood your point, but you are quoting a difference of five thousand rupees which is too much.",
      "response": "But that's the thing, I'm not sure right now. I had, I mean, the rates from last month, so I told you that."
    }
  ],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": [
    "price"
  ]
}