{
  "ucid": "21112178584320531",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 17:03:25",
  "end_time": "1899-12-30 17:08:39",
  "duration_sec": 314,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Onboarded",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0bb7ab66cc5e1bcfe32e69798fc81b13.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 233,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584320531__DIA0bb7ab66cc5e1bcfe32e69798fc81b13.mp3",
  "audio_bytes": 910872,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 303.624,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हेलो?)\n[5s] AGENT: Hello?   (हेलो?)\n[6s] CUSTOMER: Yes.   (हां जी।)\n[7s] AGENT: Yes sir, good evening. This is Kartik, I was calling from JSW One.   (हां जी सर, गुड इवनिंग। कार्तिक है, बात कर रहा था JSW One से।)\n[10s] CUSTOMER: Yes, tell me.   (हां जी बोलिए।)\n[11s] AGENT: Uh sir, in NVK Technoshine, do you have any requirement for HR etc. in steel?   (अह सर, NVK Technoshine में अभी आपका रिक्वायरमेंट होगा सर HR वगेरा में कुछ स्टील में?)\n[14s] CUSTOMER: It's not NVK Technoshine, it's NVK, but yes, tell me.   (NVK Technoshine नहीं है, NVK है, बट हां बताइए।)\n[16s] CUSTOMER: It's just that you guys make a lot of queries. You people ask for our requirement, then you disappear.   (बस आपके यहां पे ना, आप काफी क्वेरीज करते हैं। आप लोग हमारी रिक्वायरमेंट पूछते हैं, फिर गायब हो जाते हो।)\n[20s] AGENT: We disappear, sir?   (गायब हो जाते हैं सर?)\n[21s] CUSTOMER: Yes, you disappear.   (हां, गायब हो जाते हो।)\n[22s] AGENT: Okay.   (अच्छा।)\n[22s] CUSTOMER: You must have some data, right? How many times you've spoken to this number, who all spoke, when they spoke.   (कोई डेटा तो होता है ना, किस नंबर आपने कितनी बारी बात की, किस-किस ने बात की, कब-कब बात की।)\n[25s] AGENT: Hmm hmm. Like I'm seeing the last inquiry, you had given for HR3, I think, in 2.3 mm.   (हम्म हम्म। ये जैसे लास्ट इंक्वायरी मैं देख रहा हूं, आपने HR3 का दिया था शायद, 2.3 mm में।)\n[29s] AGENT: Right? So they had marked that as lower than MOQ.   (है ना? तो वो तो इन्होंने लोअर देन MOQ मार्क कर दिया था।)\n[31s] CUSTOMER: What had they marked?   (क्या मार्क कर दिया था?)\n[32s] AGENT: Lower than MOQ, meaning it must be less than the minimum order quantity for you.   (लोअर देन MOQ, मतलब मिनिमम ऑर्डर क्वांटिटी से कम होगा आपका ना।)\n[34s] CUSTOMER: Hey sir, you yourselves say, \"Sir, give an order for five tons, give an order for ten tons.\" We tell you, I said, \"Okay, tell me for ten.\"   (अरे सर, खुद बोल रहे हैं, सर पांच टन का ऑर्डर दे दो, दस टन का ऑर्डर दे दो। हम बता देते हैं, मैंने कहा ठीक है दस बता दो।)\n[38s] CUSTOMER: I said I take a full twenty, twenty-five monthly. Now my... brother, why don't we get this revert?   (मैंने कहा मैं तो पूरा बीस पच्चीस लेता हूं मंथली। अब मेरी... भाई ये ये रिवर्ट हमें क्यों नहीं मिलता है?)\n[40s] CUSTOMER: And this has happened many times over the years.   (एंड ये ओवर द इयर्स बहुत बारी हो चुका है।)\n[42s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[43s] CUSTOMER: Meaning, there have been many queries before as well. You people are calling, you've set up a call center, but you are not solving the query at all.   (मतलब पहले भी बहुत बारी क्वेरीज हुई हैं। आप लोग फोन कर रहे हो, कॉल सेंटर बना रखा है, लेकिन आप क्वेरी तो सॉल्व कर ही नहीं रहे हो।)\n[47s] AGENT: Okay.   (अच्छा।)\n[48s] AGENT: No sir, see, the E250A grade that is there, that is in ready stock. I can service that in five tons.   (नहीं सर, देखिए अभी जो E250A ग्रेड होता है ना, वो तो रेडी स्टॉक में रहता है। वो पांच टन में तो सर्विस कर सकता हूं।)\n[51s] CUSTOMER: Tell me, what is the rate?   (बताओ क्या रेट है?)\n[52s] AGENT: That HR3 and all, I will have to give as MTO, sir, less than this.   (वो HR3 and all तो MTO देना पड़ेगा मुझे, सर, इससे कम।)\n[54s] CUSTOMER: CTL, CTL, FOR, what is the rate? 60 days payment.   (CTL, CTL, FOR, क्या रेट है? 60 days payment.)\n[56s] AGENT: Uh sir, we can do CTL at any size you want. We also get the delivery done, I mean, through logistics. So I will give you the FOR rate only.   (अह सर, CTL तो कर देंगे at any size you want. डिलीवरी भी हम मतलब करवा ही देते हैं लॉजिस्टिक्स से। तो FOR रेट ही दूंगा आपको।)\n[61s] AGENT: From the plant, sir, it comes as FOR only. Right?   (अभी प्लांट से तो सर FOR ही आता है। राइट?)\n[63s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[64s] AGENT: But the stockyard I have in Ghaziabad, where they keep E250A grade, right?   (बट जो अभी गाजियाबाद में स्टॉकयार्ड है मेरा, जहां पे E250A ग्रेड रखते हैं, है ना?)\n[67s] CUSTOMER: Yes.   (हां।)\n[68s] AGENT: So from there you can either do a self-pickup, or else I will give it at the FOR rate accordingly, whatever it is.   (तो वहां से आप सेल्फ पिकअप कर सकते हो इदर, या फिर मैं फिर FOR रेट पे दे दूंगा अकॉर्डिंगली जैसा भी।)\n[72s] CUSTOMER: Hmm.   (हम्म।)\n[73s] AGENT: Will it proceed?   (प्रोसीड करेगा?)\n[74s] CUSTOMER: Tell me, what all offers do you have?   (बताओ, वो क्या क्या ऑफर है आपका?)\n[76s] AGENT: No sir, so is this the grade you need, HR3?   (नहीं सर, तो ग्रेड आपको यही लगता है, HR3?)\n[78s] CUSTOMER: No, I had queried for HR3 because I, I use Tata, so I wasn't getting it from Tata. Anyway, my coil has arrived.   (नहीं, HR3 की तो मैंने क्वेरी की थी बिकॉज़ मुझे, मैं Tata यूज़ करता हूं तो मुझे Tata से मिल नहीं रहा था। वैसे आ गया मेरा कॉइल।)\n[82s] AGENT: Okay.   (अच्छा।)\n[83s] CUSTOMER: Yes.   (हां।)\n[84s] CUSTOMER: Sir, my... you quote the price. I mean, monthly we consume 800 to 900 tons, HR, HR.   (सर मेरा, आप प्राइस कोट करो। मैं तो मतलब मंथली हम 800 to 900 ton कंज्यूम करते हैं, HR, HR.)\n[87s] AGENT: Okay.   (अच्छा।)\n[88s] CUSTOMER: HR, HR, right?   (HR, HR ना?)\n[89s] AGENT: Okay. So sir, what is your work? Is it a manufacturing firm?   (ठीक है। तो सर, ये काम किस चीज का आपका? मैन्युफैक्चरिंग फर्म है?)\n[91s] CUSTOMER: Hmm.   (हम्म।)\n[92s] AGENT: Yes sir?   (हां जी सर?)\n[93s] CUSTOMER: Yes yes, it's manufacturing.   (हां हां, मैन्युफैक्चरिंग है।)\n[94s] AGENT: Okay okay, fine. You need 800 to 900 tons.   (अच्छा अच्छा, ठीक है। 800 से 900 ton लगता है आपको।)\n[97s] AGENT: Okay. It's in E250A, right? Okay, I'll share the price of E250A, the one we keep in stock, for Delhi.   (ठीक है। E250A में है ना? ठीक है, मैं आपको E250A का ना, जो अपनी स्टॉक करके रखते हैं, उसका प्राइस भी शेयर करता हूं दिल्ली का।)\n[101s] CUSTOMER: You tell me the price for E250, tell me the price for grade two, tell me for 2.9, tell me for 3.9.   (आप E250 का मुझे प्राइस बता दो, ग्रेड टू का प्राइस बता दो, 2.9 बता दो, 3.9 बता दो।)\n[104s] CUSTOMER: Okay? Is there 2.8?   (ठीक है? 2.8 का है?)\n[106s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[106s] CUSTOMER: 2.8, 3.2, 3, uh 2.2.\n[109s] CUSTOMER: Tell me for any of them.   (किसी का भी बता दो।)\n[109s] CUSTOMER: You... you guys don't charge extra for 2.2, right?   (आप आप लोग 2.2 का एक्स्ट्रा तो नहीं चार्ज करते ना?)\n[111s] AGENT: Uh, from 2.5 to 12, sir, it's the same. For 2.2, we will charge a little extra.   (अह, 2.5 से देखो 12 तक का तो सर सेम ही होता है। 2.2 का करेंगे एक्स्ट्रा चार्ज थोड़ा।)\n[115s] CUSTOMER: No, how much extra do you charge for 2.2?   (नहीं, 2.2 का कितना एक्स्ट्रा चार्ज करते हो?)\n[117s] AGENT: Now sir, how much it is for 2.2, I will have to ask the category for that.   (अब सर 2.2 का कितना लगता है, ये तो मुझे पूछना ही पड़ेगा कैटेगरी से।)\n[120s] CUSTOMER: You ask and tell me, how much do you charge for 2mm and 2.2?   (आप पूछ के बता दो मुझे 2mm और 2.2 का कितना चार्ज, कितना चार्ज करते हो?)\n[122s] AGENT: Okay, okay. For 2, see, we take one rupee more than 2.5. Now let's say it's 56,500.   (ठीक है, ठीक है। 2 का तो देखो एक रुपए ऊपर लेते हैं 2.5 से। अभी लेट्स से 56,500 है।)\n[126s] CUSTOMER: That's 600 rupees.   (600 rupees हो गया।)\n[127s] AGENT: No sir.   (नहीं सर।)\n[127s] CUSTOMER: Yes, it's 600. I mean, in Tata I pay 600. For 2.2, it's 100 rupees.   (हां, 600 होता है। मतलब Tata में तो मैं 600 देता हूं। 2.2 का 100 रुपए होता है।)\n[130s] AGENT: Okay.   (अच्छा।)\n[131s] CUSTOMER: This is from your base price, the one that's same from two and a half to twelve.   (ये अपने बेस प्राइस से, जो ढाई से बारह सेम होता है।)\n[133s] AGENT: Yes yes, after the base price for two and a half to twelve, this is the pricing for thin sections.   (हां हां, ढाई से बारह का बेस प्राइस के बाद, थिन सेक्शंस का ये प्राइसिंग है।)\n[135s] CUSTOMER: For 2mm it's 600 and for this it's 100.   (2mm का 600 है और इसका 100 है।)\n[137s] AGENT: Hmm.   (हम्म।)\n[138s] CUSTOMER: So you tell me. First, tell me the price. Right now, uh, pickup, everything is in your scope.   (तो आप बता दो। मुझे पहले प्राइस बताओ। अभी, अह, पिकअप, सब कुछ आप ही के स्कोप में है।)\n[141s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[142s] CUSTOMER: Okay?   (ठीक है?)\n[143s] AGENT: Okay. So I'll tell you the FOR, okay?   (ठीक है। तो FOR बताता हूं मैं आपको ना, ठीक है?)\n[145s] CUSTOMER: Yes, tell me the FOR and will you give credit?   (हां, FOR बताओ और क्रेडिट दोगे?)\n[146s] AGENT: Uh, we do give credit, sir, like but not on first order. Right?   (अह, क्रेडिट सर देते हैं हम, लाइक बट नॉट ऑन फर्स्ट ऑर्डर। है ना?)\n[149s] CUSTOMER: Yes, give me a separate price for the first order. Give me the cash price and then what it will be for 45 days, 60 days later.   (हां, पहले ऑर्डर का मुझे प्राइस अलग दे दो आप। कैश का प्राइस दे दो और फिर बाद में 45 days, 60 days का क्या होगा।)\n[153s] AGENT: Absolutely. But for this credit, you get a better interest rate because see, distributors and all charge two to two and a half percent monthly, right?   (बिलकुल। बट ये क्रेडिट तो बेटर इंटरेस्ट रेट मिल जाता है क्योंकि देखो अभी डिस्ट्रीब्यूटर वगेरा तो दो से ढाई परसेंट चार्ज करते हैं मंथली ना?)\n[157s] CUSTOMER: No, but...   (नहीं तो...)\n[158s] AGENT: Yes sir?   (हां जी सर?)\n[158s] CUSTOMER: It's not like that. You tell me your price. See, the distributor's... it works on different parameters.   (ऐसा नहीं है। आप अपना प्राइस बताओ। देखो डिस्ट्रीब्यूटर की... अलग-अलग पैरामीटर पे काम करती है।)\n[161s] AGENT: Okay sir.   (ठीक है सर।)\n[162s] CUSTOMER: You tell me your price. What is the price for credit as per 45 days and for cash?   (आप अपना प्राइस बताओ मुझे। 45 days के हिसाब से क्रेडिट और कैश का क्या प्राइस है?)\n[164s] AGENT: Okay, fine. I'll just check the stock and tell you. Okay? I'll call you.   (चलो ठीक है। मैं एक बारी ना, आपको ये स्टॉक चेक करके बताता हूं। ठीक है? I'll call you.)\n[168s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 82,
  "connected": 1,
  "audio_notes": "clear: The conversation is heavily code-mixed with English, especially for industry-specific terms.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "82 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "When a customer asks for general pricing across many items, try to narrow them down to a specific trial order (e.g., 'Let's get you a quote for 10 tons of the 2.9mm to start') to make the quote concrete and actionable.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent stated HR3 would be an MTO (mill order) and needed to perform a stock check for other specific thicknesses the customer requested.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a large-volume manufacturer (800-900 MT/month), began the call frustrated with JSW's past non-responsiveness. The agent successfully re-engaged him by offering readily available stock. The conversation became a detailed pricing discussion for various HR coil thicknesses, with the customer requesting quotes for both cash and credit terms. The call ended with the agent promising to check stock and call back with pricing.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak (e.g., 'is this a good time').\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"No sir, see, the E250A grade that is there, that is in ready stock.\", \"comment\": \"After the customer's initial objection, the agent successfully used a clear availability hook to re-engage.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"Okay. So sir, what is your work? Is it a manufacturing firm?\", \"comment\": \"The agent asked about the business type; other key information like tonnage, current supplier, and payment terms were volunteered by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"We also get the delivery done, I mean, through logistics. So I will give you the FOR rate only.\", \"comment\": \"The agent pitched relevant USPs like FOR pricing and the standard credit policy in direct response to the customer's questions.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not capture a specific, current requirement (grade, thickness, qty, date) to quote against; the conversation remained a general pricing inquiry.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, fine. I'll just check the stock and tell you. Okay? I'll call you.\", \"comment\": \"The agent committed to a clear next step of checking stock and calling back, which the customer accepted.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer asks for general pricing across many items, try to narrow them down to a specific trial order (e.g., 'Let's get you a quote for 10 tons of the 2.9mm to start') to make the quote concrete and actionable.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent stated HR3 would be an MTO (mill order) and needed to perform a stock check for other specific thicknesses the customer requested.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"It's just that you guys make a lot of queries. You people ask for our requirement, then you disappear.\", \"response\": \"No sir, see, the E250A grade that is there, that is in ready stock. I can service that in five tons.\"}, {\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"Yes, tell me the FOR and will you give credit?\", \"response\": \"Uh, we do give credit, sir, like but not on first order. Right?\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"No, how much extra do you charge for 2.2?\", \"response\": \"Now sir, how much it is for 2.2, I will have to ask the category for that.\"}], \"call_summary\": \"The customer, a large-volume manufacturer (800-900 MT/month), began the call frustrated with JSW's past non-responsiveness. The agent successfully re-engaged him by offering readily available stock. The conversation became a detailed pricing discussion for various HR coil thicknesses, with the customer requesting quotes for both cash and credit terms. The call ended with the agent promising to check stock and call back with pricing.\"}",
  "error": null,
  "latency_ms": 62082,
  "input_tokens": 5976,
  "output_tokens": 1116,
  "created_at": "2026-09-25 11:02:20",
  "sentiment": "positive",
  "sentiment_score": 0.254,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 6,
  "lex_hits": 18,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
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  "longest_monologue_sec": 6.1,
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  "interruptions": 0,
  "agent_turns": 39,
  "customer_turns": 43,
  "discovery_qs": 17,
  "words_agent": 400,
  "words_customer": 439,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584320531",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.78,
      "end_s": 5.2,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.48,
      "end_s": 5.86,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.28,
      "end_s": 6.6,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 9.6,
      "text_en": "Yes sir, good evening. This is Kartik, I was calling from JSW One.",
      "text_native": "हां जी सर, गुड इवनिंग। कार्तिक है, बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.5,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी बोलिए।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 13.8,
      "text_en": "Uh sir, in NVK Technoshine, do you have any requirement for HR etc. in steel?",
      "text_native": "अह सर, NVK Technoshine में अभी आपका रिक्वायरमेंट होगा सर HR वगेरा में कुछ स्टील में?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 15.9,
      "text_en": "It's not NVK Technoshine, it's NVK, but yes, tell me.",
      "text_native": "NVK Technoshine नहीं है, NVK है, बट हां बताइए।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 19.5,
      "text_en": "It's just that you guys make a lot of queries. You people ask for our requirement, then you disappear.",
      "text_native": "बस आपके यहां पे ना, आप काफी क्वेरीज करते हैं। आप लोग हमारी रिक्वायरमेंट पूछते हैं, फिर गायब हो जाते हो।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 20.4,
      "text_en": "We disappear, sir?",
      "text_native": "गायब हो जाते हैं सर?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 21.3,
      "text_en": "Yes, you disappear.",
      "text_native": "हां, गायब हो जाते हो।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 22.1,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 24.8,
      "text_en": "You must have some data, right? How many times you've spoken to this number, who all spoke, when they spoke.",
      "text_native": "कोई डेटा तो होता है ना, किस नंबर आपने कितनी बारी बात की, किस-किस ने बात की, कब-कब बात की।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 28.2,
      "text_en": "Hmm hmm. Like I'm seeing the last inquiry, you had given for HR3, I think, in 2.3 mm.",
      "text_native": "हम्म हम्म। ये जैसे लास्ट इंक्वायरी मैं देख रहा हूं, आपने HR3 का दिया था शायद, 2.3 mm में।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 13,
      "speaker": "agent",
      "start_s": 28.6,
      "end_s": 30.6,
      "text_en": "Right? So they had marked that as lower than MOQ.",
      "text_native": "है ना? तो वो तो इन्होंने लोअर देन MOQ मार्क कर दिया था।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 31.5,
      "text_en": "What had they marked?",
      "text_native": "क्या मार्क कर दिया था?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.6,
      "end_s": 34.2,
      "text_en": "Lower than MOQ, meaning it must be less than the minimum order quantity for you.",
      "text_native": "लोअर देन MOQ, मतलब मिनिमम ऑर्डर क्वांटिटी से कम होगा आपका ना।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 16,
      "speaker": "customer",
      "start_s": 34.3,
      "end_s": 37.2,
      "text_en": "Hey sir, you yourselves say, \"Sir, give an order for five tons, give an order for ten tons.\" We tell you, I said, \"Okay, tell me for ten.\"",
      "text_native": "अरे सर, खुद बोल रहे हैं, सर पांच टन का ऑर्डर दे दो, दस टन का ऑर्डर दे दो। हम बता देते हैं, मैंने कहा ठीक है दस बता दो।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 17,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 40.0,
      "text_en": "I said I take a full twenty, twenty-five monthly. Now my... brother, why don't we get this revert?",
      "text_native": "मैंने कहा मैं तो पूरा बीस पच्चीस लेता हूं मंथली। अब मेरी... भाई ये ये रिवर्ट हमें क्यों नहीं मिलता है?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 18,
      "speaker": "customer",
      "start_s": 40.4,
      "end_s": 41.8,
      "text_en": "And this has happened many times over the years.",
      "text_native": "एंड ये ओवर द इयर्स बहुत बारी हो चुका है।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 19,
      "speaker": "agent",
      "start_s": 42.1,
      "end_s": 42.4,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 20,
      "speaker": "customer",
      "start_s": 42.8,
      "end_s": 46.8,
      "text_en": "Meaning, there have been many queries before as well. You people are calling, you've set up a call center, but you are not solving the query at all.",
      "text_native": "मतलब पहले भी बहुत बारी क्वेरीज हुई हैं। आप लोग फोन कर रहे हो, कॉल सेंटर बना रखा है, लेकिन आप क्वेरी तो सॉल्व कर ही नहीं रहे हो।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 21,
      "speaker": "agent",
      "start_s": 47.2,
      "end_s": 47.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 22,
      "speaker": "agent",
      "start_s": 47.8,
      "end_s": 51.2,
      "text_en": "No sir, see, the E250A grade that is there, that is in ready stock. I can service that in five tons.",
      "text_native": "नहीं सर, देखिए अभी जो E250A ग्रेड होता है ना, वो तो रेडी स्टॉक में रहता है। वो पांच टन में तो सर्विस कर सकता हूं।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 23,
      "speaker": "customer",
      "start_s": 51.3,
      "end_s": 52.0,
      "text_en": "Tell me, what is the rate?",
      "text_native": "बताओ क्या रेट है?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 24,
      "speaker": "agent",
      "start_s": 52.1,
      "end_s": 54.0,
      "text_en": "That HR3 and all, I will have to give as MTO, sir, less than this.",
      "text_native": "वो HR3 and all तो MTO देना पड़ेगा मुझे, सर, इससे कम।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 25,
      "speaker": "customer",
      "start_s": 54.1,
      "end_s": 56.0,
      "text_en": "CTL, CTL, FOR, what is the rate? 60 days payment.",
      "text_native": "CTL, CTL, FOR, क्या रेट है? 60 days payment."
    },
    {
      "ucid": "21112178584320531",
      "idx": 26,
      "speaker": "agent",
      "start_s": 56.4,
      "end_s": 61.0,
      "text_en": "Uh sir, we can do CTL at any size you want. We also get the delivery done, I mean, through logistics. So I will give you the FOR rate only.",
      "text_native": "अह सर, CTL तो कर देंगे at any size you want. डिलीवरी भी हम मतलब करवा ही देते हैं लॉजिस्टिक्स से। तो FOR रेट ही दूंगा आपको।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 27,
      "speaker": "agent",
      "start_s": 61.4,
      "end_s": 62.8,
      "text_en": "From the plant, sir, it comes as FOR only. Right?",
      "text_native": "अभी प्लांट से तो सर FOR ही आता है। राइट?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 28,
      "speaker": "customer",
      "start_s": 63.2,
      "end_s": 63.5,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 29,
      "speaker": "agent",
      "start_s": 64.2,
      "end_s": 67.0,
      "text_en": "But the stockyard I have in Ghaziabad, where they keep E250A grade, right?",
      "text_native": "बट जो अभी गाजियाबाद में स्टॉकयार्ड है मेरा, जहां पे E250A ग्रेड रखते हैं, है ना?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 30,
      "speaker": "customer",
      "start_s": 67.1,
      "end_s": 67.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 31,
      "speaker": "agent",
      "start_s": 67.8,
      "end_s": 71.8,
      "text_en": "So from there you can either do a self-pickup, or else I will give it at the FOR rate accordingly, whatever it is.",
      "text_native": "तो वहां से आप सेल्फ पिकअप कर सकते हो इदर, या फिर मैं फिर FOR रेट पे दे दूंगा अकॉर्डिंगली जैसा भी।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 32,
      "speaker": "customer",
      "start_s": 72.2,
      "end_s": 72.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 33,
      "speaker": "agent",
      "start_s": 73.0,
      "end_s": 73.6,
      "text_en": "Will it proceed?",
      "text_native": "प्रोसीड करेगा?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 34,
      "speaker": "customer",
      "start_s": 74.2,
      "end_s": 75.6,
      "text_en": "Tell me, what all offers do you have?",
      "text_native": "बताओ, वो क्या क्या ऑफर है आपका?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 35,
      "speaker": "agent",
      "start_s": 76.0,
      "end_s": 77.8,
      "text_en": "No sir, so is this the grade you need, HR3?",
      "text_native": "नहीं सर, तो ग्रेड आपको यही लगता है, HR3?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 36,
      "speaker": "customer",
      "start_s": 78.1,
      "end_s": 81.4,
      "text_en": "No, I had queried for HR3 because I, I use Tata, so I wasn't getting it from Tata. Anyway, my coil has arrived.",
      "text_native": "नहीं, HR3 की तो मैंने क्वेरी की थी बिकॉज़ मुझे, मैं Tata यूज़ करता हूं तो मुझे Tata से मिल नहीं रहा था। वैसे आ गया मेरा कॉइल।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 37,
      "speaker": "agent",
      "start_s": 81.8,
      "end_s": 82.1,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 38,
      "speaker": "customer",
      "start_s": 82.8,
      "end_s": 83.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 39,
      "speaker": "customer",
      "start_s": 83.8,
      "end_s": 86.8,
      "text_en": "Sir, my... you quote the price. I mean, monthly we consume 800 to 900 tons, HR, HR.",
      "text_native": "सर मेरा, आप प्राइस कोट करो। मैं तो मतलब मंथली हम 800 to 900 ton कंज्यूम करते हैं, HR, HR."
    },
    {
      "ucid": "21112178584320531",
      "idx": 40,
      "speaker": "agent",
      "start_s": 87.2,
      "end_s": 87.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 41,
      "speaker": "customer",
      "start_s": 88.0,
      "end_s": 88.6,
      "text_en": "HR, HR, right?",
      "text_native": "HR, HR ना?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 42,
      "speaker": "agent",
      "start_s": 88.9,
      "end_s": 91.0,
      "text_en": "Okay. So sir, what is your work? Is it a manufacturing firm?",
      "text_native": "ठीक है। तो सर, ये काम किस चीज का आपका? मैन्युफैक्चरिंग फर्म है?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 43,
      "speaker": "customer",
      "start_s": 91.2,
      "end_s": 91.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 44,
      "speaker": "agent",
      "start_s": 92.0,
      "end_s": 92.4,
      "text_en": "Yes sir?",
      "text_native": "हां जी सर?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 45,
      "speaker": "customer",
      "start_s": 92.8,
      "end_s": 93.6,
      "text_en": "Yes yes, it's manufacturing.",
      "text_native": "हां हां, मैन्युफैक्चरिंग है।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 46,
      "speaker": "agent",
      "start_s": 93.9,
      "end_s": 95.8,
      "text_en": "Okay okay, fine. You need 800 to 900 tons.",
      "text_native": "अच्छा अच्छा, ठीक है। 800 से 900 ton लगता है आपको।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 47,
      "speaker": "agent",
      "start_s": 96.6,
      "end_s": 100.8,
      "text_en": "Okay. It's in E250A, right? Okay, I'll share the price of E250A, the one we keep in stock, for Delhi.",
      "text_native": "ठीक है। E250A में है ना? ठीक है, मैं आपको E250A का ना, जो अपनी स्टॉक करके रखते हैं, उसका प्राइस भी शेयर करता हूं दिल्ली का।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 48,
      "speaker": "customer",
      "start_s": 100.9,
      "end_s": 104.0,
      "text_en": "You tell me the price for E250, tell me the price for grade two, tell me for 2.9, tell me for 3.9.",
      "text_native": "आप E250 का मुझे प्राइस बता दो, ग्रेड टू का प्राइस बता दो, 2.9 बता दो, 3.9 बता दो।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 49,
      "speaker": "customer",
      "start_s": 104.4,
      "end_s": 105.2,
      "text_en": "Okay? Is there 2.8?",
      "text_native": "ठीक है? 2.8 का है?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 50,
      "speaker": "agent",
      "start_s": 105.6,
      "end_s": 105.9,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 51,
      "speaker": "customer",
      "start_s": 106.2,
      "end_s": 108.0,
      "text_en": "2.8, 3.2, 3, uh 2.2.",
      "text_native": "2.8, 3.2, 3, uh 2.2."
    },
    {
      "ucid": "21112178584320531",
      "idx": 52,
      "speaker": "customer",
      "start_s": 108.6,
      "end_s": 109.2,
      "text_en": "Tell me for any of them.",
      "text_native": "किसी का भी बता दो।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 53,
      "speaker": "customer",
      "start_s": 109.3,
      "end_s": 111.0,
      "text_en": "You... you guys don't charge extra for 2.2, right?",
      "text_native": "आप आप लोग 2.2 का एक्स्ट्रा तो नहीं चार्ज करते ना?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 54,
      "speaker": "agent",
      "start_s": 111.4,
      "end_s": 114.8,
      "text_en": "Uh, from 2.5 to 12, sir, it's the same. For 2.2, we will charge a little extra.",
      "text_native": "अह, 2.5 से देखो 12 तक का तो सर सेम ही होता है। 2.2 का करेंगे एक्स्ट्रा चार्ज थोड़ा।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 55,
      "speaker": "customer",
      "start_s": 115.2,
      "end_s": 116.6,
      "text_en": "No, how much extra do you charge for 2.2?",
      "text_native": "नहीं, 2.2 का कितना एक्स्ट्रा चार्ज करते हो?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 56,
      "speaker": "agent",
      "start_s": 117.0,
      "end_s": 120.0,
      "text_en": "Now sir, how much it is for 2.2, I will have to ask the category for that.",
      "text_native": "अब सर 2.2 का कितना लगता है, ये तो मुझे पूछना ही पड़ेगा कैटेगरी से।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 57,
      "speaker": "customer",
      "start_s": 120.2,
      "end_s": 122.2,
      "text_en": "You ask and tell me, how much do you charge for 2mm and 2.2?",
      "text_native": "आप पूछ के बता दो मुझे 2mm और 2.2 का कितना चार्ज, कितना चार्ज करते हो?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 58,
      "speaker": "agent",
      "start_s": 122.4,
      "end_s": 125.6,
      "text_en": "Okay, okay. For 2, see, we take one rupee more than 2.5. Now let's say it's 56,500.",
      "text_native": "ठीक है, ठीक है। 2 का तो देखो एक रुपए ऊपर लेते हैं 2.5 से। अभी लेट्स से 56,500 है।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 59,
      "speaker": "customer",
      "start_s": 125.7,
      "end_s": 126.6,
      "text_en": "That's 600 rupees.",
      "text_native": "600 rupees हो गया।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 60,
      "speaker": "agent",
      "start_s": 126.8,
      "end_s": 127.2,
      "text_en": "No sir.",
      "text_native": "नहीं सर।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 61,
      "speaker": "customer",
      "start_s": 127.4,
      "end_s": 130.0,
      "text_en": "Yes, it's 600. I mean, in Tata I pay 600. For 2.2, it's 100 rupees.",
      "text_native": "हां, 600 होता है। मतलब Tata में तो मैं 600 देता हूं। 2.2 का 100 रुपए होता है।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 62,
      "speaker": "agent",
      "start_s": 130.4,
      "end_s": 130.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 63,
      "speaker": "customer",
      "start_s": 131.0,
      "end_s": 132.8,
      "text_en": "This is from your base price, the one that's same from two and a half to twelve.",
      "text_native": "ये अपने बेस प्राइस से, जो ढाई से बारह सेम होता है।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 64,
      "speaker": "agent",
      "start_s": 132.9,
      "end_s": 135.2,
      "text_en": "Yes yes, after the base price for two and a half to twelve, this is the pricing for thin sections.",
      "text_native": "हां हां, ढाई से बारह का बेस प्राइस के बाद, थिन सेक्शंस का ये प्राइसिंग है।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 65,
      "speaker": "customer",
      "start_s": 135.4,
      "end_s": 137.0,
      "text_en": "For 2mm it's 600 and for this it's 100.",
      "text_native": "2mm का 600 है और इसका 100 है।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 66,
      "speaker": "agent",
      "start_s": 137.4,
      "end_s": 137.7,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 67,
      "speaker": "customer",
      "start_s": 138.0,
      "end_s": 141.0,
      "text_en": "So you tell me. First, tell me the price. Right now, uh, pickup, everything is in your scope.",
      "text_native": "तो आप बता दो। मुझे पहले प्राइस बताओ। अभी, अह, पिकअप, सब कुछ आप ही के स्कोप में है।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 68,
      "speaker": "agent",
      "start_s": 141.4,
      "end_s": 141.7,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 69,
      "speaker": "customer",
      "start_s": 142.2,
      "end_s": 142.6,
      "text_en": "Okay?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 70,
      "speaker": "agent",
      "start_s": 143.0,
      "end_s": 144.6,
      "text_en": "Okay. So I'll tell you the FOR, okay?",
      "text_native": "ठीक है। तो FOR बताता हूं मैं आपको ना, ठीक है?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 71,
      "speaker": "customer",
      "start_s": 144.8,
      "end_s": 146.0,
      "text_en": "Yes, tell me the FOR and will you give credit?",
      "text_native": "हां, FOR बताओ और क्रेडिट दोगे?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 72,
      "speaker": "agent",
      "start_s": 146.4,
      "end_s": 148.8,
      "text_en": "Uh, we do give credit, sir, like but not on first order. Right?",
      "text_native": "अह, क्रेडिट सर देते हैं हम, लाइक बट नॉट ऑन फर्स्ट ऑर्डर। है ना?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 73,
      "speaker": "customer",
      "start_s": 149.0,
      "end_s": 152.8,
      "text_en": "Yes, give me a separate price for the first order. Give me the cash price and then what it will be for 45 days, 60 days later.",
      "text_native": "हां, पहले ऑर्डर का मुझे प्राइस अलग दे दो आप। कैश का प्राइस दे दो और फिर बाद में 45 days, 60 days का क्या होगा।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 74,
      "speaker": "agent",
      "start_s": 152.9,
      "end_s": 156.8,
      "text_en": "Absolutely. But for this credit, you get a better interest rate because see, distributors and all charge two to two and a half percent monthly, right?",
      "text_native": "बिलकुल। बट ये क्रेडिट तो बेटर इंटरेस्ट रेट मिल जाता है क्योंकि देखो अभी डिस्ट्रीब्यूटर वगेरा तो दो से ढाई परसेंट चार्ज करते हैं मंथली ना?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 75,
      "speaker": "customer",
      "start_s": 157.0,
      "end_s": 157.4,
      "text_en": "No, but...",
      "text_native": "नहीं तो..."
    },
    {
      "ucid": "21112178584320531",
      "idx": 76,
      "speaker": "agent",
      "start_s": 157.6,
      "end_s": 158.0,
      "text_en": "Yes sir?",
      "text_native": "हां जी सर?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 77,
      "speaker": "customer",
      "start_s": 158.2,
      "end_s": 160.8,
      "text_en": "It's not like that. You tell me your price. See, the distributor's... it works on different parameters.",
      "text_native": "ऐसा नहीं है। आप अपना प्राइस बताओ। देखो डिस्ट्रीब्यूटर की... अलग-अलग पैरामीटर पे काम करती है।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 78,
      "speaker": "agent",
      "start_s": 161.2,
      "end_s": 161.6,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178584320531",
      "idx": 79,
      "speaker": "customer",
      "start_s": 161.7,
      "end_s": 164.2,
      "text_en": "You tell me your price. What is the price for credit as per 45 days and for cash?",
      "text_native": "आप अपना प्राइस बताओ मुझे। 45 days के हिसाब से क्रेडिट और कैश का क्या प्राइस है?"
    },
    {
      "ucid": "21112178584320531",
      "idx": 80,
      "speaker": "agent",
      "start_s": 164.4,
      "end_s": 167.2,
      "text_en": "Okay, fine. I'll just check the stock and tell you. Okay? I'll call you.",
      "text_native": "चलो ठीक है। मैं एक बारी ना, आपको ये स्टॉक चेक करके बताता हूं। ठीक है? I'll call you."
    },
    {
      "ucid": "21112178584320531",
      "idx": 81,
      "speaker": "customer",
      "start_s": 167.6,
      "end_s": 168.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178584320531",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak (e.g., 'is this a good time')."
    },
    {
      "ucid": "21112178584320531",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "No sir, see, the E250A grade that is there, that is in ready stock.",
      "comment": "After the customer's initial objection, the agent successfully used a clear availability hook to re-engage."
    },
    {
      "ucid": "21112178584320531",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "Okay. So sir, what is your work? Is it a manufacturing firm?",
      "comment": "The agent asked about the business type; other key information like tonnage, current supplier, and payment terms were volunteered by the customer."
    },
    {
      "ucid": "21112178584320531",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "We also get the delivery done, I mean, through logistics. So I will give you the FOR rate only.",
      "comment": "The agent pitched relevant USPs like FOR pricing and the standard credit policy in direct response to the customer's questions."
    },
    {
      "ucid": "21112178584320531",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not capture a specific, current requirement (grade, thickness, qty, date) to quote against; the conversation remained a general pricing inquiry."
    },
    {
      "ucid": "21112178584320531",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay, fine. I'll just check the stock and tell you. Okay? I'll call you.",
      "comment": "The agent committed to a clear next step of checking stock and calling back, which the customer accepted."
    }
  ],
  "objections": [
    {
      "ucid": "21112178584320531",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "It's just that you guys make a lot of queries. You people ask for our requirement, then you disappear.",
      "response": "No sir, see, the E250A grade that is there, that is in ready stock. I can service that in five tons."
    },
    {
      "ucid": "21112178584320531",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "Yes, tell me the FOR and will you give credit?",
      "response": "Uh, we do give credit, sir, like but not on first order. Right?"
    },
    {
      "ucid": "21112178584320531",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "No, how much extra do you charge for 2.2?",
      "response": "Now sir, how much it is for 2.2, I will have to ask the category for that."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}