{
  "ucid": "21112178584256991",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:52:49",
  "end_time": "1899-12-30 16:56:34",
  "duration_sec": 225,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc4efa1f264e36800614fca1c0653f1f7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 224,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584256991__DIAc4efa1f264e36800614fca1c0653f1f7.mp3",
  "audio_bytes": 659232,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 219.744,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello. Am I speaking with Hasan ji? Hasan Mirza?   (हॅलो. हसन जी बात कर रहे हैं? हसन मिर्झा?)\n[5s] CUSTOMER: Yes, tell me.   (हां बोलिए.)\n[5s] AGENT: Hasan ji, good evening. I am Ankit Mistry calling from JSW Steel. Jindal Steel Mumbai Head Office.   (हसन जी गुड इवनिंग। मैं अंकित मिस्त्री बात कर रहा हूं जेएसडब्ल्यू स्टील से। जिंदल स्टील मुंबई हेड ऑफिस।)\n[10s] CUSTOMER: Yes, please tell me.   (हां बोलिए ना।)\n[11s] AGENT: Hasan ji, I believe last month you had registered your business, Rajat Steel, on our JSW digital portal. But then last month, I guess some of your inquiries couldn't be closed. So currently, are you looking for anything in your requirement for HR this month?   (हसन जी, आई बिलीव लास्ट मंथ आपने हमारे जेएसडब्ल्यू के डिजिटल पोर्टल पे आपका जो बिजनेस है, रजत स्टील, यह अकाउंट आपने रजिस्ट्रेशन कराया था। बट देन लास्ट मंथ आई गेस आपकी कुछ इन्क्वायरी क्लोज हो नहीं पाई थी। तो करेंटली आप कुछ देख रहे हैं रिक्वायरमेंट में एचआर के लिए यह महीने?)\n[20s] CUSTOMER: For HR, what is the current rate for 3mm, 4mm plain?   (एचआर का, एचआर का अभी क्या 3 एमएम 4 एमएम का क्या रेट चल रहा है प्लेन का?)\n[24s] AGENT: 58250. Ex-Taloja.   (58250. एक्स-तलोजा।)\n[26s] CUSTOMER: 58?\n[27s] AGENT: 250.\n[28s] CUSTOMER: 250. This is, meaning, in the bill?   (250. ये मतलब बिल में है?)\n[29s] AGENT: Sorry?   (सॉरी?)\n[30s] CUSTOMER: Meaning, plus GST?   (मतलब प्लस जीएसटी?)\n[31s] AGENT: Yes, plus freight plus GST.   (हां, प्लस भाड़ा प्लस जीएसटी।)\n[33s] CUSTOMER: Okay, freight plus GST. Yes, yes, yes.   (अच्छा भाड़ा प्लस जीएसटी। हां हां हां।)\n[35s] AGENT: If you have your own vehicle, you can arrange for your own vehicle at our yard. And if you want delivery, I can provide delivery as well. Whatever suits you.   (अगर आपका खुद का गाड़ी है तो आप खुद भी गाड़ी लगा सकते हो हमारे यार्ड पे। और अगर आपको डिलीवरी चाहिए तो आपको मैं डिलीवरी भी दे सकता हूं। जैसा आपको ठीक लगे वैसे।)\n[40s] CUSTOMER: Where does this come from? From Taloja?   (ये कहां से आता है? तलोजा से?)\n[42s] AGENT: Taloja, Taloja.   (तलोजा, तलोजा।)\n[43s] CUSTOMER: Yes, your rate seems high, sir.   (हां, रेट ज्यादा लग रहा है सर आपका।)\n[45s] AGENT: How much higher is it?   (कितना ज्यादा है?)\n[46s] CUSTOMER: It's high, the price has come down now, hasn't it.   (ज्यादा है, अभी तो कम हो गया भाव, कम हो गया ना।)\n[48s] AGENT: No, it hasn't come down. On the contrary, we also thought the price would come down, but the price has increased this month. Our PL from JSW came just this morning.   (नहीं कम नहीं हुआ है। उल्टा हम लोग को भी यही था कि भाव कम होगा पर भाव बढ़ गया यह महीने। आज सुबह ही हमारा पीएल आया है जेएसडब्ल्यू का।)\n[53s] CUSTOMER: Okay, okay. WhatsApp me. Whatever your rate is, WhatsApp it to me. Do it for chequered plate as well, do that too.   (अच्छा अच्छा। मेरे को व्हाट्सएप करो। अपना जो भी रेट है व्हाट्सएप करो ना। चेकर प्लेट का भी करो, वो भी करो।)\n[56s] AGENT: I won't be able to give you chequered. You have a trading business, right? So I can only give you HR. We don't have a provision to supply chequered to traders. So for you, only HR, whatever your requirement is in HR, I can give you HR in good quantity.   (चेकर तो आपको नहीं दे पाऊंगा। आपका ट्रेडिंग बिजनेस है, राइट? तो आपको सिर्फ मैं एचआर दे पाऊंगा। चेकर के लिए हम लोग को प्रोविजन नहीं है ट्रेडर्स को सप्लाई करने का। तो आपका सिर्फ मैं एचआर आपका कुछ भी रिक्वायरमेंट होता है एचआर में तो आपको एचआर मैं अच्छी क्वांटिटी में दे सकता हूं आपको मैं।)\n[65s] CUSTOMER: But doesn't chequered plate also come under HR?   (नहीं तो चेकर प्लेट भी तो एचआर ही में तो आता है ना?)\n[67s] AGENT: No no, it comes separately, that grade is different.   (नहीं नहीं, अलग आता है, वो ग्रेड अलग होता है।)\n[68s] CUSTOMER: Okay.   (अच्छा।)\n[68s] AGENT: The grade for HR, you see, HR has its own E2 E2 E350 grade HR. The chequered one is IS 3504.   (एचआर का जो ग्रेड होता है ना, तो एचआर का अपना ई टू ई टू ई थ्री फिफ्टी के ग्रेड एचआर होता है। चेकर जो होता है ना, वो आईएस 3504 होता है।)\n[72s] CUSTOMER: Okay, the grade is different.   (अच्छा, ग्रेड अलग होता है।)\n[73s] AGENT: Its sub-grade becomes different.   (उसका जो सब-ग्रेड होता है वो अलग हो जाता है।)\n[75s] CUSTOMER: And what's its name, what is the rate for 2.5mm and 2mm?   (और ये क्या नाम है, 2.5 एमएम और 2 एमएम पे कितना क्या रेट है?)\n[77s] AGENT: From 2.5, from 2.5 to 12, I have the same pricing. Okay? From 2.5 to 12, my pricing is 58250. If you take 2mm, in 2mm, it's plus 1 rupee.   (ढाई से, ढाई से 12 का मेरा सेम प्राइसिंग है। ठीक है? ढाई से 12 का मेरा 58250 का प्राइसिंग है। अगर आप 2 एमएम लेते हो, 2 एमएम में अपना एक रुपया प्लस होता है।)\n[83s] CUSTOMER: Okay okay, it's plus 1 rupee below that. Yes, yes.   (अच्छा अच्छा, एक रुपया प्लस होता है उसके नीचे। हां हां।)\n[85s] AGENT: Yes.   (हां।)\n[87s] CUSTOMER: Okay sir, as it is, I will... number, this is your number, right?   (ठीक है सर, जैसा रहेगा मैं, नंबर, ये नंबर है ना आपका?)\n[89s] AGENT: No, this is my landline number. I am WhatsApping you from my personal number right now. You can save that number.   (नहीं, ये मेरा लैंडलाइन नंबर है। आपको मैं मेरे पर्सनल नंबर से अभी आपको मैं व्हाट्सएप कर रहा हूं। वो आप नंबर सेव कर लीजिए।)\n[93s] CUSTOMER: Okay.   (अच्छा।)\n[93s] AGENT: And for now, do you have any requirement? Is there any requirement currently active?   (और फिलहाल के लिए कोई रिक्वायरमेंट है आपका? अभी एवरीथिंग कुछ है आपका रिक्वायरमेंट चालू?)\n[96s] CUSTOMER: Not right now. The requirement is over for now, it's raining, isn't it. The rain has increased here now.   (अभी तो फिलहाल नहीं है। अभी रिक्वायरमेंट खत्म है, बारिश चल रहा है ना। बारिश ज्यादा आ गया ना अभी इधर।)\n[99s] AGENT: It's almost over in the rainy season, Hasan ji, what more rain will there be now.   (बारिश में खत्म ही हो गया हसन जी, अब तक क्या ही बारिश होगी।)\n[102s] CUSTOMER: Yes, so if there is, I will contact you.   (हां तो रहेगा मैं कांटेक्ट करूंगा।)\n[104s] AGENT: Done done, okay, no problem.   (डन डन, ठीक है, चलो कोई बात नहीं।)\n[106s] CUSTOMER: Do you have? Do you deliver material here anywhere?   (आपका है क्या इधर डालते हो माल कहीं पे?)\n[107s] AGENT: No, I have many customers who are there, who take material from our place to the Vasai-Virar side. So, I mean, there's no problem. They arrange for the vehicle themselves there.   (नहीं, मेरे बहुत कस्टमर्स हैं जो वहां पे, वहां से माल हमारे यहां से माल लेके जाते हैं वहां पे वसई विरार साइड में। तो मतलब दिक्कत तो होती नहीं है। वो खुद ही वहां गाड़ी लगा देते हैं।)\n[114s] CUSTOMER: Okay okay okay okay. Yes. Yes.   (अच्छा अच्छा अच्छा अच्छा। हां। हां।)\n[116s] AGENT: It's like that.   (ऐसा है।)\n[117s] CUSTOMER: Okay, do you get defective, defective material from your side?   (अच्छा, इधर आपको डिफेक्टिव, डिफेक्टिव माल निकलता है क्या आपके इधर?)\n[119s] AGENT: No no, that comes directly from the plant. It is auctioned from our plant. So that, that happens directly from the plant.   (नहीं नहीं, वो सीधा प्लांट में से निकलता है। उसका ऑक्शन होता है हमारा प्लांट से। तो वो तो, वो सीधा प्लांट से ही होता है।)\n[123s] CUSTOMER: Okay okay. Will that be available?   (अच्छा अच्छा। वो मिल पाएगा वो?)\n[124s] AGENT: No no, that won't be available.   (नहीं नहीं, वो नहीं मिल पाएगा।)\n[126s] CUSTOMER: Okay okay. Okay, okay.   (अच्छा अच्छा। ठीक है, ठीक है।)\n[127s] AGENT: If you need anything in prime, I mean, in prime, I can give you JSW's material at a good rate.   (ये प्राइम में आपको कुछ भी चाहिए तो मतलब ये प्राइम में आपको मैं अच्छे रेट पे दे पाऊंगा जेएसडब्ल्यू का मटेरियल।)\n[131s] CUSTOMER: Understood, understood. Okay sir, send a 'Hi' on WhatsApp, okay.   (समझ गया, समझ गया। ठीक है सर, व्हाट्सएप पे हाय कर दो, ठीक है।)\n[134s] AGENT: I have sent it, please check.   (कर दिया, आप चेक कर लीजिए।)\n[135s] CUSTOMER: Hmm, okay. Thank you.   (हम्म, ठीक है। थैंक यू।)\n[137s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 56,
  "connected": 1,
  "audio_notes": "clear: The audio quality is good with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "56 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You let the customer lead the call into a price discussion. You must execute the discovery phase (SL3) to understand their business before you can pitch effectively or handle objections.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": null,
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "Agent confirmed HR material is available from the Taloja yard. The material constraints (chequered plate, defective) were due to sales policy, not stock.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead identified as a trader. The customer immediately asked for the price of HR and chequered plate. The agent provided the HR price but stated chequered plate is not sold to traders. The customer objected to the price and, citing the rainy season, stated they had no current requirement. The call ended with the agent agreeing to send a WhatsApp message and the customer saying they would call if a need arose.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello. Am I speaking with Hasan ji? Hasan Mirza? ... Hasan ji, good evening. I am Ankit Mistry calling from JSW Steel.\", \"comment\": \"Agent greeted, used the customer's name, and identified himself and JSW. The customer's immediate engagement implied permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook, instead referencing a past registration and asking directly for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"You have a trading business, right?\", \"comment\": \"Agent only established the customer's business type (trader) and failed to ask any of the other 5 discovery questions about volume, application, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any specific USPs. He only reacted to price questions and vaguely mentioned being able to give a 'good rate'.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"And for now, do you have any requirement? Is there any requirement currently active?\", \"comment\": \"Agent successfully asked if a current requirement exists. The customer confirmed they had no immediate need.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague agreement to send a WhatsApp message, not a committed next step like a formal quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You let the customer lead the call into a price discussion. You must execute the discovery phase (SL3) to understand their business before you can pitch effectively or handle objections.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": null, \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"Agent confirmed HR material is available from the Taloja yard. The material constraints (chequered plate, defective) were due to sales policy, not stock.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"हां, रेट ज्यादा लग रहा है सर आपका।\", \"response\": \"नहीं कम नहीं हुआ है। उल्टा हम लोग को भी यही था कि भाव कम होगा पर भाव बढ़ गया यह महीने।\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"मेरे को व्हाट्सएप करो। अपना जो भी रेट है व्हाट्सएप करो ना।\", \"response\": \"आपको मैं मेरे पर्सनल नंबर से अभी आपको मैं व्हाट्सएप कर रहा हूं। वो आप नंबर सेव कर लीजिए।\"}], \"call_summary\": \"The agent contacted a lead identified as a trader. The customer immediately asked for the price of HR and chequered plate. The agent provided the HR price but stated chequered plate is not sold to traders. The customer objected to the price and, citing the rainy season, stated they had no current requirement. The call ended with the agent agreeing to send a WhatsApp message and the customer saying they would call if a need arose.\"}",
  "error": null,
  "latency_ms": 44213,
  "input_tokens": 5045,
  "output_tokens": 993,
  "created_at": "2026-09-25 11:01:07",
  "sentiment": "positive",
  "sentiment_score": 0.474,
  "sentiment_confidence": "high",
  "pos": 29,
  "neg": 2,
  "lex_hits": 54,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.646,
  "agent_talk_sec": 77.7,
  "customer_talk_sec": 42.6,
  "dead_air_sec": 104.7,
  "longest_monologue_sec": 8.9,
  "agent_wpm": 319.7,
  "interruptions": 0,
  "agent_turns": 28,
  "customer_turns": 28,
  "discovery_qs": 9,
  "words_agent": 414,
  "words_customer": 210,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584256991",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.47,
      "end_s": 1.87,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178584256991",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 4.2,
      "text_en": "Hello. Am I speaking with Hasan ji? Hasan Mirza?",
      "text_native": "हॅलो. हसन जी बात कर रहे हैं? हसन मिर्झा?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.56,
      "end_s": 5.06,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए."
    },
    {
      "ucid": "21112178584256991",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 9.8,
      "text_en": "Hasan ji, good evening. I am Ankit Mistry calling from JSW Steel. Jindal Steel Mumbai Head Office.",
      "text_native": "हसन जी गुड इवनिंग। मैं अंकित मिस्त्री बात कर रहा हूं जेएसडब्ल्यू स्टील से। जिंदल स्टील मुंबई हेड ऑफिस।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.16,
      "end_s": 10.66,
      "text_en": "Yes, please tell me.",
      "text_native": "हां बोलिए ना।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.94,
      "end_s": 19.8,
      "text_en": "Hasan ji, I believe last month you had registered your business, Rajat Steel, on our JSW digital portal. But then last month, I guess some of your inquiries couldn't be closed. So currently, are you looking for anything in your requirement for HR this month?",
      "text_native": "हसन जी, आई बिलीव लास्ट मंथ आपने हमारे जेएसडब्ल्यू के डिजिटल पोर्टल पे आपका जो बिजनेस है, रजत स्टील, यह अकाउंट आपने रजिस्ट्रेशन कराया था। बट देन लास्ट मंथ आई गेस आपकी कुछ इन्क्वायरी क्लोज हो नहीं पाई थी। तो करेंटली आप कुछ देख रहे हैं रिक्वायरमेंट में एचआर के लिए यह महीने?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 6,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 23.6,
      "text_en": "For HR, what is the current rate for 3mm, 4mm plain?",
      "text_native": "एचआर का, एचआर का अभी क्या 3 एमएम 4 एमएम का क्या रेट चल रहा है प्लेन का?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 7,
      "speaker": "agent",
      "start_s": 23.86,
      "end_s": 25.4,
      "text_en": "58250. Ex-Taloja.",
      "text_native": "58250. एक्स-तलोजा।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 8,
      "speaker": "customer",
      "start_s": 25.9,
      "end_s": 26.26,
      "text_en": "58?",
      "text_native": "58?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 9,
      "speaker": "agent",
      "start_s": 26.56,
      "end_s": 27.0,
      "text_en": "250.",
      "text_native": "250."
    },
    {
      "ucid": "21112178584256991",
      "idx": 10,
      "speaker": "customer",
      "start_s": 27.5,
      "end_s": 28.9,
      "text_en": "250. This is, meaning, in the bill?",
      "text_native": "250. ये मतलब बिल में है?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.3,
      "end_s": 29.66,
      "text_en": "Sorry?",
      "text_native": "सॉरी?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 12,
      "speaker": "customer",
      "start_s": 30.1,
      "end_s": 30.8,
      "text_en": "Meaning, plus GST?",
      "text_native": "मतलब प्लस जीएसटी?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 13,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 32.2,
      "text_en": "Yes, plus freight plus GST.",
      "text_native": "हां, प्लस भाड़ा प्लस जीएसटी।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.6,
      "end_s": 34.1,
      "text_en": "Okay, freight plus GST. Yes, yes, yes.",
      "text_native": "अच्छा भाड़ा प्लस जीएसटी। हां हां हां।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 15,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 40.2,
      "text_en": "If you have your own vehicle, you can arrange for your own vehicle at our yard. And if you want delivery, I can provide delivery as well. Whatever suits you.",
      "text_native": "अगर आपका खुद का गाड़ी है तो आप खुद भी गाड़ी लगा सकते हो हमारे यार्ड पे। और अगर आपको डिलीवरी चाहिए तो आपको मैं डिलीवरी भी दे सकता हूं। जैसा आपको ठीक लगे वैसे।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 16,
      "speaker": "customer",
      "start_s": 40.2,
      "end_s": 41.6,
      "text_en": "Where does this come from? From Taloja?",
      "text_native": "ये कहां से आता है? तलोजा से?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 17,
      "speaker": "agent",
      "start_s": 41.7,
      "end_s": 42.4,
      "text_en": "Taloja, Taloja.",
      "text_native": "तलोजा, तलोजा।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 18,
      "speaker": "customer",
      "start_s": 43.1,
      "end_s": 44.6,
      "text_en": "Yes, your rate seems high, sir.",
      "text_native": "हां, रेट ज्यादा लग रहा है सर आपका।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 19,
      "speaker": "agent",
      "start_s": 44.9,
      "end_s": 45.6,
      "text_en": "How much higher is it?",
      "text_native": "कितना ज्यादा है?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 20,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 47.8,
      "text_en": "It's high, the price has come down now, hasn't it.",
      "text_native": "ज्यादा है, अभी तो कम हो गया भाव, कम हो गया ना।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 21,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 52.4,
      "text_en": "No, it hasn't come down. On the contrary, we also thought the price would come down, but the price has increased this month. Our PL from JSW came just this morning.",
      "text_native": "नहीं कम नहीं हुआ है। उल्टा हम लोग को भी यही था कि भाव कम होगा पर भाव बढ़ गया यह महीने। आज सुबह ही हमारा पीएल आया है जेएसडब्ल्यू का।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 22,
      "speaker": "customer",
      "start_s": 52.7,
      "end_s": 56.2,
      "text_en": "Okay, okay. WhatsApp me. Whatever your rate is, WhatsApp it to me. Do it for chequered plate as well, do that too.",
      "text_native": "अच्छा अच्छा। मेरे को व्हाट्सएप करो। अपना जो भी रेट है व्हाट्सएप करो ना। चेकर प्लेट का भी करो, वो भी करो।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 23,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 64.8,
      "text_en": "I won't be able to give you chequered. You have a trading business, right? So I can only give you HR. We don't have a provision to supply chequered to traders. So for you, only HR, whatever your requirement is in HR, I can give you HR in good quantity.",
      "text_native": "चेकर तो आपको नहीं दे पाऊंगा। आपका ट्रेडिंग बिजनेस है, राइट? तो आपको सिर्फ मैं एचआर दे पाऊंगा। चेकर के लिए हम लोग को प्रोविजन नहीं है ट्रेडर्स को सप्लाई करने का। तो आपका सिर्फ मैं एचआर आपका कुछ भी रिक्वायरमेंट होता है एचआर में तो आपको एचआर मैं अच्छी क्वांटिटी में दे सकता हूं आपको मैं।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 24,
      "speaker": "customer",
      "start_s": 65.2,
      "end_s": 66.8,
      "text_en": "But doesn't chequered plate also come under HR?",
      "text_native": "नहीं तो चेकर प्लेट भी तो एचआर ही में तो आता है ना?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 25,
      "speaker": "agent",
      "start_s": 66.9,
      "end_s": 68.2,
      "text_en": "No no, it comes separately, that grade is different.",
      "text_native": "नहीं नहीं, अलग आता है, वो ग्रेड अलग होता है।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 26,
      "speaker": "customer",
      "start_s": 68.2,
      "end_s": 68.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 27,
      "speaker": "agent",
      "start_s": 68.5,
      "end_s": 72.2,
      "text_en": "The grade for HR, you see, HR has its own E2 E2 E350 grade HR. The chequered one is IS 3504.",
      "text_native": "एचआर का जो ग्रेड होता है ना, तो एचआर का अपना ई टू ई टू ई थ्री फिफ्टी के ग्रेड एचआर होता है। चेकर जो होता है ना, वो आईएस 3504 होता है।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 28,
      "speaker": "customer",
      "start_s": 72.2,
      "end_s": 73.2,
      "text_en": "Okay, the grade is different.",
      "text_native": "अच्छा, ग्रेड अलग होता है।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 29,
      "speaker": "agent",
      "start_s": 73.2,
      "end_s": 74.6,
      "text_en": "Its sub-grade becomes different.",
      "text_native": "उसका जो सब-ग्रेड होता है वो अलग हो जाता है।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 30,
      "speaker": "customer",
      "start_s": 74.8,
      "end_s": 76.8,
      "text_en": "And what's its name, what is the rate for 2.5mm and 2mm?",
      "text_native": "और ये क्या नाम है, 2.5 एमएम और 2 एमएम पे कितना क्या रेट है?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 31,
      "speaker": "agent",
      "start_s": 77.0,
      "end_s": 82.4,
      "text_en": "From 2.5, from 2.5 to 12, I have the same pricing. Okay? From 2.5 to 12, my pricing is 58250. If you take 2mm, in 2mm, it's plus 1 rupee.",
      "text_native": "ढाई से, ढाई से 12 का मेरा सेम प्राइसिंग है। ठीक है? ढाई से 12 का मेरा 58250 का प्राइसिंग है। अगर आप 2 एमएम लेते हो, 2 एमएम में अपना एक रुपया प्लस होता है।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 32,
      "speaker": "customer",
      "start_s": 82.8,
      "end_s": 84.8,
      "text_en": "Okay okay, it's plus 1 rupee below that. Yes, yes.",
      "text_native": "अच्छा अच्छा, एक रुपया प्लस होता है उसके नीचे। हां हां।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 33,
      "speaker": "agent",
      "start_s": 84.8,
      "end_s": 85.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 34,
      "speaker": "customer",
      "start_s": 86.6,
      "end_s": 88.8,
      "text_en": "Okay sir, as it is, I will... number, this is your number, right?",
      "text_native": "ठीक है सर, जैसा रहेगा मैं, नंबर, ये नंबर है ना आपका?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 35,
      "speaker": "agent",
      "start_s": 88.9,
      "end_s": 92.8,
      "text_en": "No, this is my landline number. I am WhatsApping you from my personal number right now. You can save that number.",
      "text_native": "नहीं, ये मेरा लैंडलाइन नंबर है। आपको मैं मेरे पर्सनल नंबर से अभी आपको मैं व्हाट्सएप कर रहा हूं। वो आप नंबर सेव कर लीजिए।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 36,
      "speaker": "customer",
      "start_s": 92.8,
      "end_s": 93.2,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 37,
      "speaker": "agent",
      "start_s": 93.2,
      "end_s": 95.8,
      "text_en": "And for now, do you have any requirement? Is there any requirement currently active?",
      "text_native": "और फिलहाल के लिए कोई रिक्वायरमेंट है आपका? अभी एवरीथिंग कुछ है आपका रिक्वायरमेंट चालू?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 38,
      "speaker": "customer",
      "start_s": 96.0,
      "end_s": 99.4,
      "text_en": "Not right now. The requirement is over for now, it's raining, isn't it. The rain has increased here now.",
      "text_native": "अभी तो फिलहाल नहीं है। अभी रिक्वायरमेंट खत्म है, बारिश चल रहा है ना। बारिश ज्यादा आ गया ना अभी इधर।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 39,
      "speaker": "agent",
      "start_s": 99.4,
      "end_s": 101.6,
      "text_en": "It's almost over in the rainy season, Hasan ji, what more rain will there be now.",
      "text_native": "बारिश में खत्म ही हो गया हसन जी, अब तक क्या ही बारिश होगी।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 40,
      "speaker": "customer",
      "start_s": 102.0,
      "end_s": 103.4,
      "text_en": "Yes, so if there is, I will contact you.",
      "text_native": "हां तो रहेगा मैं कांटेक्ट करूंगा।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 41,
      "speaker": "agent",
      "start_s": 103.8,
      "end_s": 105.2,
      "text_en": "Done done, okay, no problem.",
      "text_native": "डन डन, ठीक है, चलो कोई बात नहीं।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 42,
      "speaker": "customer",
      "start_s": 105.6,
      "end_s": 107.0,
      "text_en": "Do you have? Do you deliver material here anywhere?",
      "text_native": "आपका है क्या इधर डालते हो माल कहीं पे?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 43,
      "speaker": "agent",
      "start_s": 107.4,
      "end_s": 113.8,
      "text_en": "No, I have many customers who are there, who take material from our place to the Vasai-Virar side. So, I mean, there's no problem. They arrange for the vehicle themselves there.",
      "text_native": "नहीं, मेरे बहुत कस्टमर्स हैं जो वहां पे, वहां से माल हमारे यहां से माल लेके जाते हैं वहां पे वसई विरार साइड में। तो मतलब दिक्कत तो होती नहीं है। वो खुद ही वहां गाड़ी लगा देते हैं।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 44,
      "speaker": "customer",
      "start_s": 114.2,
      "end_s": 115.8,
      "text_en": "Okay okay okay okay. Yes. Yes.",
      "text_native": "अच्छा अच्छा अच्छा अच्छा। हां। हां।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 45,
      "speaker": "agent",
      "start_s": 116.2,
      "end_s": 116.6,
      "text_en": "It's like that.",
      "text_native": "ऐसा है।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 46,
      "speaker": "customer",
      "start_s": 116.6,
      "end_s": 119.2,
      "text_en": "Okay, do you get defective, defective material from your side?",
      "text_native": "अच्छा, इधर आपको डिफेक्टिव, डिफेक्टिव माल निकलता है क्या आपके इधर?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 47,
      "speaker": "agent",
      "start_s": 119.2,
      "end_s": 122.8,
      "text_en": "No no, that comes directly from the plant. It is auctioned from our plant. So that, that happens directly from the plant.",
      "text_native": "नहीं नहीं, वो सीधा प्लांट में से निकलता है। उसका ऑक्शन होता है हमारा प्लांट से। तो वो तो, वो सीधा प्लांट से ही होता है।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 48,
      "speaker": "customer",
      "start_s": 123.2,
      "end_s": 124.4,
      "text_en": "Okay okay. Will that be available?",
      "text_native": "अच्छा अच्छा। वो मिल पाएगा वो?"
    },
    {
      "ucid": "21112178584256991",
      "idx": 49,
      "speaker": "agent",
      "start_s": 124.5,
      "end_s": 125.6,
      "text_en": "No no, that won't be available.",
      "text_native": "नहीं नहीं, वो नहीं मिल पाएगा।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 50,
      "speaker": "customer",
      "start_s": 126.2,
      "end_s": 127.2,
      "text_en": "Okay okay. Okay, okay.",
      "text_native": "अच्छा अच्छा। ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 51,
      "speaker": "agent",
      "start_s": 127.2,
      "end_s": 130.8,
      "text_en": "If you need anything in prime, I mean, in prime, I can give you JSW's material at a good rate.",
      "text_native": "ये प्राइम में आपको कुछ भी चाहिए तो मतलब ये प्राइम में आपको मैं अच्छे रेट पे दे पाऊंगा जेएसडब्ल्यू का मटेरियल।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 52,
      "speaker": "customer",
      "start_s": 131.4,
      "end_s": 133.6,
      "text_en": "Understood, understood. Okay sir, send a 'Hi' on WhatsApp, okay.",
      "text_native": "समझ गया, समझ गया। ठीक है सर, व्हाट्सएप पे हाय कर दो, ठीक है।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 53,
      "speaker": "agent",
      "start_s": 133.8,
      "end_s": 134.8,
      "text_en": "I have sent it, please check.",
      "text_native": "कर दिया, आप चेक कर लीजिए।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 54,
      "speaker": "customer",
      "start_s": 135.4,
      "end_s": 136.8,
      "text_en": "Hmm, okay. Thank you.",
      "text_native": "हम्म, ठीक है। थैंक यू।"
    },
    {
      "ucid": "21112178584256991",
      "idx": 55,
      "speaker": "agent",
      "start_s": 137.2,
      "end_s": 137.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178584256991",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello. Am I speaking with Hasan ji? Hasan Mirza? ... Hasan ji, good evening. I am Ankit Mistry calling from JSW Steel.",
      "comment": "Agent greeted, used the customer's name, and identified himself and JSW. The customer's immediate engagement implied permission to speak."
    },
    {
      "ucid": "21112178584256991",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a supply or price hook, instead referencing a past registration and asking directly for requirements."
    },
    {
      "ucid": "21112178584256991",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "You have a trading business, right?",
      "comment": "Agent only established the customer's business type (trader) and failed to ask any of the other 5 discovery questions about volume, application, or suppliers."
    },
    {
      "ucid": "21112178584256991",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any specific USPs. He only reacted to price questions and vaguely mentioned being able to give a 'good rate'."
    },
    {
      "ucid": "21112178584256991",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "And for now, do you have any requirement? Is there any requirement currently active?",
      "comment": "Agent successfully asked if a current requirement exists. The customer confirmed they had no immediate need."
    },
    {
      "ucid": "21112178584256991",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a vague agreement to send a WhatsApp message, not a committed next step like a formal quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178584256991",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "हां, रेट ज्यादा लग रहा है सर आपका।",
      "response": "नहीं कम नहीं हुआ है। उल्टा हम लोग को भी यही था कि भाव कम होगा पर भाव बढ़ गया यह महीने।"
    },
    {
      "ucid": "21112178584256991",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "मेरे को व्हाट्सएप करो। अपना जो भी रेट है व्हाट्सएप करो ना।",
      "response": "आपको मैं मेरे पर्सनल नंबर से अभी आपको मैं व्हाट्सएप कर रहा हूं। वो आप नंबर सेव कर लीजिए।"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}