{
  "ucid": "21112178584141522",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:33:35",
  "end_time": "1899-12-30 16:34:06",
  "duration_sec": 31,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAac297574901fe914c774fd5b53309c99.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 27,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178584141522__DIAac297574901fe914c774fd5b53309c99.mp3",
  "audio_bytes": 56160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 18.72,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello   (हेलो)\n[5s] AGENT: Hello   (हेलो)\n[6s] AGENT: Yes, hello sir, this is Gautami speaking from JSW One.   (हां नमस्कार सर, मैं गौतमी बात कर रही हूं JSW One से।)\n[9s] CUSTOMER: Tell me.   (कहो।)\n[10s] AGENT: Yes sir, would you have any requirement, sir?   (जी सर, कोई रिक्वायरमेंट होगी क्या सर आपको?)\n[12s] CUSTOMER: No, thank you.   (नहीं, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly lower in volume compared to the agent's, but still audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must open the call by asking for permission and delivering the hook; jumping straight to asking for a requirement will often result in a quick refusal.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and JSW One, then immediately asked if the customer had a requirement. The customer replied 'No, thank you,' and the call ended. No discovery, pitch, or next steps occurred.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified the company but did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before the agent could ask any discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, would you have any requirement, sir?\", \"comment\": \"Agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established or attempted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must open the call by asking for permission and delivering the hook; jumping straight to asking for a requirement will often result in a quick refusal.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and JSW One, then immediately asked if the customer had a requirement. The customer replied 'No, thank you,' and the call ended. No discovery, pitch, or next steps occurred.\"}",
  "error": null,
  "latency_ms": 30022,
  "input_tokens": 2674,
  "output_tokens": 640,
  "created_at": "2026-09-25 10:44:42",
  "sentiment": "positive",
  "sentiment_score": 0.323,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.7,
  "agent_talk_sec": 4.9,
  "customer_talk_sec": 2.1,
  "dead_air_sec": 24.0,
  "longest_monologue_sec": 3.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 19,
  "words_customer": 6,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584141522",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.59,
      "end_s": 5.19,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178584141522",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.36,
      "end_s": 5.7,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178584141522",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.88,
      "end_s": 8.5,
      "text_en": "Yes, hello sir, this is Gautami speaking from JSW One.",
      "text_native": "हां नमस्कार सर, मैं गौतमी बात कर रही हूं JSW One से।"
    },
    {
      "ucid": "21112178584141522",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.16,
      "end_s": 9.6,
      "text_en": "Tell me.",
      "text_native": "कहो।"
    },
    {
      "ucid": "21112178584141522",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.86,
      "end_s": 11.8,
      "text_en": "Yes sir, would you have any requirement, sir?",
      "text_native": "जी सर, कोई रिक्वायरमेंट होगी क्या सर आपको?"
    },
    {
      "ucid": "21112178584141522",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.1,
      "end_s": 13.18,
      "text_en": "No, thank you.",
      "text_native": "नहीं, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178584141522",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified the company but did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178584141522",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178584141522",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the agent could ask any discovery questions."
    },
    {
      "ucid": "21112178584141522",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched as no discovery was done."
    },
    {
      "ucid": "21112178584141522",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir, would you have any requirement, sir?",
      "comment": "Agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178584141522",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established or attempted."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}