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  "call_date": "2026-08-04",
  "start_time": "1899-12-30 16:14:42",
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  "english_text": "[2s] UNKNOWN: Hello   (हॅलो)\n[2s] AGENT: Hello, am I speaking with Vikas ji? Vikas Shrivastava?   (हॅलो, विकास जी से बात कर रहे है? विकास श्रीवास्तव?)\n[5s] CUSTOMER: Yes.   (हां।)\n[6s] AGENT: Vikas ji, hi, good afternoon. I am Ankit Mistry calling from JSW Steel. Jindal Steel Mumbai head office.   (विकास जी, हाय, गुड आफ्टरनून। मैं अंकित मिस्त्री बात कर रहा हूं जेएसडब्ल्यू स्टील से। जिंदल स्टील मुंबई हेड ऑफिस।)\n[10s] CUSTOMER: Yes, tell me.   (हां बोलिए ना।)\n[11s] AGENT: Uh Vikas ji, as our month has just changed, will you have any requirement for HR from your end for this month?   (अ विकास जी, जैसे अभी अपना मंथ चेंज हुआ है, तो आपके एंड से कोई रिक्वायरमेंट वगेरा होगी एचआर में, ये महीने के लिए?)\n[15s] CUSTOMER: Uh, in HRPO?   (अ एचआरपीओ में?)\n[16s] AGENT: Sorry? HRPO?   (सॉरी? एचआरपीओ?)\n[17s] CUSTOMER: Yes.   (हां।)\n[18s] AGENT: No, in HRPO, I mean, we are not allowed serviceability for trading. I can only give you HR. So if you have anything for HR, you can always do it.   (नहीं, एचआरपीओ में मतलब वो हमें सर्विसिबिलिटी का अलाउड नहीं है ट्रेडिंग के लिए। मैं आपको सिर्फ मैं एचआर दे सकता हूं। तो अगर आपका एचआर का कुछ होता है तो आप हमेशा कर सकते हो।)\n[24s] CUSTOMER: Okay.   (अच्छा।)\n[25s] AGENT: Yes.   (हां।)\n[25s] CUSTOMER: So what rate are you giving for 2 mm?   (तो क्या रेट दे रहे हैं दो एमएम?)\n[27s] AGENT: For HR, my rate for 2 mm will be 58250 plus uh 750. Meaning you will get it for around 58-59.   (एचआर का मेरा दो एमएम का रेट होगा फिफ्टी एट टू फिफ्टी प्लस अ साढ़े सात सौ। मतलब ये आपको फिफ्टी ए फिफ्टी नाइन के आस पास आपको कुछ मिलेगा आपको।)\n[32s] CUSTOMER: But I can get this here as well. What is the prime rate here?   (तो ये तो यहां पे भी मिल जाता है ना। यहां क्या प्राइम का रेट है?)\n[34s] AGENT: Where?   (कहां पे?)\n[35s] CUSTOMER: Here also the prime rate is the same, sir.   (यहां पे भी तो प्राइम का रेट वही है ना सर।)\n[37s] AGENT: Yes, but the brand will change, right? If you talk about prime in the local market, you won't get Tata or AMNS for 59. I am giving you JSW. Hmm. For 59. Brand to brand pricing will vary by 100-200 anyway.   (हां बट ब्रांड चेंज करेगा ना। अगर आप प्राइम अगर आप लोकल में बात करें तो लोकल में आपको फिफ्टी नाइन फिफ्टी नाइन में आपको टाटा या एएमएनएस नहीं मिलेगा। मैं आपको मैं जेएसडब्ल्यू दे रहा हूं। हम्म। फिफ्टी नाइन में। ब्रांड टू ब्रांड प्राइसिंग तो वैरी करेगा ही सौ दो सौ तो।)\n[42s] CUSTOMER: And what is your MOQ?   (और एमओक्यू क्या है आपका?)\n[44s] AGENT: So in terms of trading purposes, my MOQ is 10 tons per size.   (सो इन टर्म्स ऑफ ट्रेडिंग पर्पसेस दस टन का मेरा एमओक्यू है पर साइज में।)\n[46s] CUSTOMER: Okay, 10 tons?   (अच्छा, दस टन का?)\n[48s] AGENT: Yes.   (हां।)\n[48s] CUSTOMER: And sir, credit period?   (और सर क्रेडिट पीरियड?)\n[50s] AGENT: Your credit period will start after three orders. Later, 30 days, 45 days, your turnover   (आपको तीन ऑर्डर्स के बाद आपका चालू होगा क्रेडिट पीरियड। बाद में थर्टी डेज, फोर्टी फाइव डेज आपका टर्नओवर)\n[53s] CUSTOMER: So you only do HR? Sir, I have a very vast majority of that. You should come to my office sometime.   (तो खाली आप एचआर ही करते हो? मेरा तो बहुत वास्ट मेजोरिटी में सर वो है। आप कभी आइए मेरे ऑफिस पे।)\n[56s] AGENT: I agree, but the thing is, Vikas ji, you know, being a manufacturer, I can only give you what I am provisioned for. So, I mean, yes, if I give you something for which I don't have a provision, it won't fit into the pricing.   (अग्री बट कैसा है ना विकास जी के यू नो बीइंग एन मैन्युफैक्चरर हमें जो जो हमें प्रोविजन आपको मैं सिर्फ मैं वही दे पाऊंगा। तो ना मतलब हां फिर जो जिस जिस में प्रोविजन मुझे है ही नहीं अगर मैं आपको मैं वो दूंगा तो वो प्राइसिंग में बैठेगा ही नहीं वो।)\n[63s] CUSTOMER: Okay. Okay, what is the price for 2.5 mm? Will any odd sizes also work, cheaper?   (अच्छा। अच्छा ढाई एमएम का क्या प्राइस है? एनी ऑड साइजेस भी चलेगा सस्ता?)\n[66s] AGENT: From 2.5 to 12, my pricing is the same, 58250.   (ढाई से बारह का मेरा सेम प्राइसिंग है, फिफ्टी एट टू फिफ्टी।)\n[68s] CUSTOMER: For 1079 or for E250?   (वन जीरो सेवन नाइन के लिए कि ई टू फिफ्टी के लिए?)\n[69s] AGENT: No no, E250, E250. I am talking about HR E250. From 2.5 to 12, my pricing is the same, which is 58250. Ex-Taloja.   (नहीं नहीं, ई टू फिफ्टी, ई टू फिफ्टी। एचआर ई टू फिफ्टी की बात कर रहा हूं मैं। ढाई से बारह का मेरा सेम प्राइसिंग है, व्हिच इज फिफ्टी एट टू फिफ्टी। एक्स-तलोजा।)\n[74s] CUSTOMER: Okay. So you mean, yes, this also, you can give 10 tons.   (ओके। तो आप मतलब हां ये भी मतलब आप दे सकते हो दस टन।)\n[78s] AGENT: Yes, we can give.   (हां दे सकते हैं।)\n[78s] CUSTOMER: Like that? Yes.   (ऐसा? हां।)\n[79s] AGENT: Yes.   (हां।)\n[79s] CUSTOMER: So you only do HR, sir?   (तो खाली एचआर ही करते हैं सर आप?)\n[80s] AGENT: I can only give you HR. I mean, how it is, for the rest, if you price...   (आपको मैं एचआर ही दे पाऊंगा। मतलब थोड़ा ना कैसे बाकी अगर प्राइसिंग आप)\n[81s] CUSTOMER: No no, what happens sometimes is, I never take 10 tons. Okay. Either look, either look, I take 5 tons, 6 tons, for small customers. Or I take 50-60 tons. I have taken material from them so many times, what's his name   (नहीं नहीं, मैं कभी कभी क्या होता है ना, कभी भी मैं दस टन नहीं लेता हूं। ओके। या तो देखिए, या तो देखिए, पांच टन छह टन लेता हूं, वो छोटी ग्राहकों के लिए। या तो पचास साठ टन लेता हूं। अभी कितनी बार मैंने माल लिया इनसे, क्या नाम है)\n[87s] AGENT: I mean, the MOQ is 10, right? You can get whatever you want on the higher side. That's not a problem.   (मतलब एमओक्यू में दस है ना, इनका हाईएस्ट आप जो भी आप चाहिए आपको मिल जाएगा। मतलब वो दिक्कत नहीं है।)\n[90s] CUSTOMER: And do you know this ANM Ispat? ANM Ispat?   (और ये एएनएम इस्पात को जानते हैं आप? एएनएम इस्पात को?)\n[92s] AGENT: I have heard the name. I have heard the name ANM Ispat. This CR's   (नाम नाम सुना हुआ है। एएनएम इस्पात नाम सुना हुआ है। ये सीआर का)\n[94s] CUSTOMER: And this In In Television?   (और ये इन इन टेलीविजन?)\n[96s] AGENT: No, I haven't heard their name. So sorry.   (नहीं, उनका नाम नहीं सुना। सो सॉरी।)\n[97s] CUSTOMER: Shoaib bhai C4?   (शोएब भाई सी फोर?)\n[98s] AGENT: No no, I haven't heard their name. So sorry.   (नहीं नहीं, इनका नाम नहीं सुना। सो सॉरी।)\n[100s] CUSTOMER: I had taken material from them also two-three times, many times. I keep taking material, sir.   (इस इनसे भी दो तीन बार बहुत बार मटेरियल ले लिया था। लेता तो रहता ही है सर मैं मटेरियल।)\n[102s] AGENT: Okay. Yes. The thing is, for trading purposes, I can give you material, but it's only in HR, so in HR if you   (अच्छा। हां। मैं कैसा है ना ट्रेडिंग पर्पस के लिए आपको मैं दे पा दे सकता हूं मटेरियल, बट वही कि एचआर में ही है, तो एचआर में अगर आपको)\n[106s] CUSTOMER: So you, are you speaking from the main office?   (तो आप आप मेन ऑफिस से बोल रहे हो?)\n[107s] AGENT: Yes, I am speaking from Bandra, BKC.   (हां, मैं मैं बांद्रा से बात कर रहा हूं, बीकेसी।)\n[109s] CUSTOMER: From BKC?   (बीकेसी से?)\n[110s] AGENT: Yes.   (हां।)\n[110s] CUSTOMER: But sir, you are saying it, but how do I believe it? I mean, I haven't met you, nothing. You say I am JSW   (लेकिन सर आप बोल तो रहे हो लेकिन मैं कैसे मान लूं? मतलब आपको ना मिला नहीं, कुछ नहीं। आप बोलो मैं जेएसडब्ल्यू)\n[113s] AGENT: You come to the office. Come to the office. No problem.   (आप आ जाइए ऑफिस। आ जाइए ऑफिस। नो प्रॉब्लम।)\n[115s] CUSTOMER: I should come to the office?   (ऑफिस आऊं?)\n[116s] AGENT: Yes, absolutely. Anytime you can come.   (हां, बिल्कुल। एनी टाइम यू कैन कम।)\n[117s] CUSTOMER: All India, can you get it for me anywhere in all India? Anywhere in all India?   (ऑल इंडिया, ऑल इंडिया आप कहीं भी दिला सकते हो मुझे? ऑल इंडिया कहीं भी दिला सकते हो?)\n[119s] AGENT: See, our stockyards are available in all my states immediately, but if you say extreme North East or North, then the feasibility is a bit low there.   (सी, मेरे सारे स्टेट्स में हमारे स्टॉकयार्ड्स अवेलेबल है इमीडिएटली, बट सिर्फ अगर आप एकदम एक्सट्रीम नॉर्थ ईस्ट बोलोगे या नॉर्थ बोलोगे तो वहां पे थोड़ा फिजिबिलिटी कम है।)\n[123s] CUSTOMER: No no no, not that side, not that side. You tell me about here, what can you do here?   (नहीं नहीं नहीं, वो साइड नहीं, वो साइड नहीं। आप इधर बताओ मुझे, इधर क्या कर सकते हो?)\n[125s] AGENT: In Maharashtra, Gujarat, I can give you everything for HR. Whatever you say for HR   (महाराष्ट्र, गुजरात में सारा आपको मैं दे सकता हूं एचआर का। एचआर का जो भी बोलोगे)\n[127s] CUSTOMER: Hyderabad, Hyderabad, Cherlapally? Hyderabad, Cherlapally?   (हैदराबाद, हैदराबाद, चेरलापल्ली? हैदराबाद, चेरलापल्ली?)\n[129s] AGENT: In AP, TS, yes, I have a hold. I mean, I can do it, I will make arrangements for you. No problem.   (एपी, टीएस में मेरा हां होल्ड है। मतलब कर सकता हूं, अरेंजमेंट आपके लिए कर दूंगा। दिक्कत नहीं है।)\n[132s] CUSTOMER: Okay, do the rate, because people are taking from there to there. So what I'm saying is that I have two-four customers in Hyderabad, two-four are from here, from Gujarat, and some 15-20 customers are here.   (ठीक है, रेट करिएगा क्योंकि वहां से वहां लोग ले ही रहे हैं। तो मैं क्या कह रहा हूं कि दो चार मेरे हैदराबाद के ग्राहक हैं, दो चार इधर के हैं, गुजरात के, और एक पंद्रह बीस ग्राहक यहां पे हैं।)\n[139s] AGENT: Okay.   (ओके।)\n[140s] CUSTOMER: Taloja MIDC.   (तलोजा एमआईडीसी।)\n[140s] AGENT: Now the scene here is that in Hyderabad, AP, TS, mostly SAIL is sold, as far as my understanding goes. There   (अभी यहां पे सीन कैसा है ना कि हैदराबाद, एपी, टीएस में ना, ज्यादा करके सेल बिकता है, जहां तक मेरा अंडरस्टैंडिंग है। वहां का)\n[144s] CUSTOMER: SAIL is sold. Look, look. If you understand, you won't be able to match SAIL's rate, I feel so.   (सेल बिकता है। देखिए, देखिए। अगर आप समझिए, आप सेल का रेट तो मैच नहीं कर पाओगे, मुझे लग रहा है ऐसा।)\n[147s] AGENT: Correct, correct, correct. Because brand to brand pricing   (करेक्ट, करेक्ट, करेक्ट। क्योंकि ब्रांड टू ब्रांड प्राइसिंग तो)\n[148s] CUSTOMER: You are saying this only. And what is it, SAIL is close to Jharkhand. Hyderabad is close to Jharkhand.   (आप यही, आप यही बोल रहे हो। और क्या है, सेल क्या है ना, नजदीक है झारखंड से। हैदराबाद क्या है, नजदीक है झारखंड से।)\n[151s] AGENT: Correct. So that's why   (करेक्ट। तो इसलिए)\n[152s] CUSTOMER: So we take such a hit.   (तो हम लोग इतनी मार खा जाते हैं।)\n[153s] AGENT: That means, that is SAIL's territory now, so we can't do anything in that. That one   (वो मतलब वो अभी टेरिटरी है सील की तो उसमें हम लोग मतलब कुछ भी नहीं कर पाएंगे। वो एक)\n[156s] CUSTOMER: So what do you keep? Only E250, E350, and 1079?   (तो आप क्या रखते हो? खाली ई टू फिफ्टी, ई थ्री फिफ्टी और वन जीरो सेवन नाइन?)\n[158s] AGENT: No no, only E2... I mean, see, with JSW, we have production in everything. Right? In MS, all HR, CR, GP, PPGL, wire rod, we do everything. But in terms of traders, right, whoever has a trading firm, we are only provisioned to supply them only HR.   (नहीं नहीं, खाली ई टू मतलब सी, विद जेएसडब्ल्यू ना हमारा तो प्रोडक्शन सब में है। राइट? एमएस में सारा एचआर, सीआर, जीपी, पीपीजीएल, वायर और सब हम सब करते हैं। बट इन टर्म्स ऑफ ट्रेडर्स, राइट, जिनका भी ट्रेडिंग फर्म है, उनको सिर्फ हम प्रोविजन है सप्लाई करना ओनली एचआर।)\n[166s] CUSTOMER: You will only give to traders? You won't give to end users, right?   (खाली ट्रेडर को आप दोगे? एंड यूजर को आप नहीं दोगे ना?)\n[168s] AGENT: Meaning? I didn't understand.   (मतलब? समझा नहीं।)\n[168s] CUSTOMER: Do you also sell such material to end users?   (आप एंड यूजर को भी बेचते हो क्या ऐसा माल?)\n[170s] AGENT: Yes, we also give to end users, those who are OEMs etc., we give them direct supply. But in terms of trading purposes, there are many customers who, like, you know   (यस, हम एंड यूजर्स को भी देते हैं, जिनका जो ओईएम्स वगेरा होते हैं, उनको हम डायरेक्ट देके सप्लाई करते हैं। बट इन टर्म्स ऑफ ट्रेडिंग पर्पसेस अभी बहुत से कस्टमर्स हैं जिनको जैसे यू नो)\n[175s] CUSTOMER: Sir, but if you give this same rate to the OEM guys, then I'll be ruined, right?   (सर, लेकिन अगर आप यही रेट, यही रेट ओईएम वालों को दोगे, तब तो मेरा तो भंडा हो जाएगा ना?)\n[178s] AGENT: No, how will it happen? Their rate will be different, your rate will be different.   (नहीं, कैसे होगा ना? उनका रेट अलग होगा, आपका रेट अलग होगा।)\n[180s] CUSTOMER: Oh, like that? Okay, then it's fine. Then it's done, then it's done.   (अच्छा, ऐसा? ठीक है, फिर ठीक है। फिर डन है, फिर डन है।)\n[182s] AGENT: You, you will do it. Yes. I have given you the pricing.   (आप आप करोगे। हां। मैंने आपको मैंने दिया हुआ है प्राइसिंग।)\n[184s] CUSTOMER: You send your card and I'll save your number, okay?   (आप अपना कार्ड डाल दीजिए और मैं आपका नंबर सेव कर लेता हूं, ठीक है?)\n[187s] AGENT: Absolutely. And I will, on my personal number, I will send you a 'hi' on WhatsApp from my personal number, along with my card.   (बिलकुल। और मैं आपको मैं आपको मेरे पर्सनल नंबर का आपको मैं मेरे पर्सनल नंबर पे आपको मैं व्हाट्सएप पे हाय करके भेज देता हूं मेरे कार्ड के साथ।)\n[191s] CUSTOMER: So then who are you? Who will I talk to?   (तो फिर आप कौन हो? मैं बात किससे करूंगा?)\n[193s] AGENT: Didn't you understand? I am saying, this is my landline number. I will send you a message from my personal number and keep it.   (आगे समझा नहीं? मैं ये कह रहा हूं, ये मेरा लैंडलाइन नंबर है। मैं आपको पर्सनल नंबर से मैसेज भेज के रखता हूं।)\n[196s] CUSTOMER: Oh okay okay okay. Send it, send it, send it. Sorry, sorry.   (ओह ओके ओके ओके। भेजिए भेजिए भेजिए। सॉरी सॉरी।)\n[199s] AGENT: Right?   (है ना?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 86,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "86 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must drive the discovery phase by asking questions about the customer's business before discussing product; you learned the customer was a trader by accident, not by design.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "HRPO for trader",
  "catalogue_status": "not_available",
  "quality_flags_total": 3,
  "supply_flag": "spec_not_available",
  "supply_details": "Agent stated that HRPO is not available for trading customers, only HR.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader, initially inquired about HRPO, which the agent explained is not supplied to traders. The conversation shifted to HR, where the agent quoted a price. The customer raised issues with the 10 MT MOQ, as he often buys smaller lots, and mentioned several incumbent suppliers. The call concluded with the agent agreeing to send his contact card via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, am I speaking with Vikas ji? Vikas Shrivastava?... I am Ankit Mistry calling from JSW Steel.\", \"comment\": \"Agent successfully greeted, introduced himself and the company, and used the customer's name, gaining implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh Vikas ji, as our month has just changed, will you have any requirement for HR from your end for this month?\", \"comment\": \"Agent led with a time-based availability signal ('month has just changed'), which serves as a valid supply-led hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero of the six required discovery questions, instead jumping directly into product and pricing.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"but the brand will change, right? If you talk about prime in the local market, you won't get Tata or AMNS for 59. I am giving you JSW.\", \"comment\": \"Although discovery was missed, the agent pitched relevantly by using the JSW brand as a quality differentiator in response to a price challenge.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"will you have any requirement for HR from your end for this month?\", \"comment\": \"Agent asked if a requirement exists, and the subsequent conversation covered thickness (2mm), grade (E250), quantity (10 tons), and location (Taloja/Hyderabad).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"You send your card and I'll save your number, okay?\", \"comment\": \"The call ended with the agent agreeing to send his contact card, which is not a committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You must drive the discovery phase by asking questions about the customer's business before discussing product; you learned the customer was a trader by accident, not by design.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"HRPO for trader\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent stated that HRPO is not available for trading customers, only HR.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"But I can get this here as well. What is the prime rate here?\", \"response\": \"Yes, but the brand will change, right? If you talk about prime in the local market, you won't get Tata or AMNS for 59. I am giving you JSW.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"And do you know this ANM Ispat? ANM Ispat?... I keep taking material, sir.\", \"response\": \"Okay. Yes. The thing is, for trading purposes, I can give you material, but it's only in HR...\"}, {\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"And sir, credit period?\", \"response\": \"Your credit period will start after three orders.\"}], \"call_summary\": \"The customer, a trader, initially inquired about HRPO, which the agent explained is not supplied to traders. The conversation shifted to HR, where the agent quoted a price. The customer raised issues with the 10 MT MOQ, as he often buys smaller lots, and mentioned several incumbent suppliers. The call concluded with the agent agreeing to send his contact card via WhatsApp.\"}",
  "error": null,
  "latency_ms": 47461,
  "input_tokens": 6817,
  "output_tokens": 1120,
  "created_at": "2026-09-25 11:02:47",
  "sentiment": "positive",
  "sentiment_score": 0.232,
  "sentiment_confidence": "high",
  "pos": 16,
  "neg": 7,
  "lex_hits": 36,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.594,
  "agent_talk_sec": 106.4,
  "customer_talk_sec": 72.8,
  "dead_air_sec": 191.8,
  "longest_monologue_sec": 7.4,
  "agent_wpm": 367.1,
  "interruptions": 0,
  "agent_turns": 43,
  "customer_turns": 42,
  "discovery_qs": 13,
  "words_agent": 651,
  "words_customer": 454,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178584028221",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 1.8,
      "end_s": 2.2,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178584028221",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 4.3,
      "text_en": "Hello, am I speaking with Vikas ji? Vikas Shrivastava?",
      "text_native": "हॅलो, विकास जी से बात कर रहे है? विकास श्रीवास्तव?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.6,
      "end_s": 4.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 9.8,
      "text_en": "Vikas ji, hi, good afternoon. I am Ankit Mistry calling from JSW Steel. Jindal Steel Mumbai head office.",
      "text_native": "विकास जी, हाय, गुड आफ्टरनून। मैं अंकित मिस्त्री बात कर रहा हूं जेएसडब्ल्यू स्टील से। जिंदल स्टील मुंबई हेड ऑफिस।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 10.6,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए ना।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.9,
      "end_s": 14.5,
      "text_en": "Uh Vikas ji, as our month has just changed, will you have any requirement for HR from your end for this month?",
      "text_native": "अ विकास जी, जैसे अभी अपना मंथ चेंज हुआ है, तो आपके एंड से कोई रिक्वायरमेंट वगेरा होगी एचआर में, ये महीने के लिए?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 15.8,
      "text_en": "Uh, in HRPO?",
      "text_native": "अ एचआरपीओ में?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.3,
      "end_s": 17.0,
      "text_en": "Sorry? HRPO?",
      "text_native": "सॉरी? एचआरपीओ?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.3,
      "end_s": 17.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.9,
      "end_s": 23.3,
      "text_en": "No, in HRPO, I mean, we are not allowed serviceability for trading. I can only give you HR. So if you have anything for HR, you can always do it.",
      "text_native": "नहीं, एचआरपीओ में मतलब वो हमें सर्विसिबिलिटी का अलाउड नहीं है ट्रेडिंग के लिए। मैं आपको सिर्फ मैं एचआर दे सकता हूं। तो अगर आपका एचआर का कुछ होता है तो आप हमेशा कर सकते हो।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.8,
      "end_s": 24.2,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 24.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.2,
      "end_s": 26.3,
      "text_en": "So what rate are you giving for 2 mm?",
      "text_native": "तो क्या रेट दे रहे हैं दो एमएम?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.6,
      "end_s": 31.6,
      "text_en": "For HR, my rate for 2 mm will be 58250 plus uh 750. Meaning you will get it for around 58-59.",
      "text_native": "एचआर का मेरा दो एमएम का रेट होगा फिफ्टी एट टू फिफ्टी प्लस अ साढ़े सात सौ। मतलब ये आपको फिफ्टी ए फिफ्टी नाइन के आस पास आपको कुछ मिलेगा आपको।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.9,
      "end_s": 33.9,
      "text_en": "But I can get this here as well. What is the prime rate here?",
      "text_native": "तो ये तो यहां पे भी मिल जाता है ना। यहां क्या प्राइम का रेट है?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 15,
      "speaker": "agent",
      "start_s": 34.3,
      "end_s": 34.7,
      "text_en": "Where?",
      "text_native": "कहां पे?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 16,
      "speaker": "customer",
      "start_s": 35.0,
      "end_s": 36.5,
      "text_en": "Here also the prime rate is the same, sir.",
      "text_native": "यहां पे भी तो प्राइम का रेट वही है ना सर।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 17,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 42.2,
      "text_en": "Yes, but the brand will change, right? If you talk about prime in the local market, you won't get Tata or AMNS for 59. I am giving you JSW. Hmm. For 59. Brand to brand pricing will vary by 100-200 anyway.",
      "text_native": "हां बट ब्रांड चेंज करेगा ना। अगर आप प्राइम अगर आप लोकल में बात करें तो लोकल में आपको फिफ्टी नाइन फिफ्टी नाइन में आपको टाटा या एएमएनएस नहीं मिलेगा। मैं आपको मैं जेएसडब्ल्यू दे रहा हूं। हम्म। फिफ्टी नाइन में। ब्रांड टू ब्रांड प्राइसिंग तो वैरी करेगा ही सौ दो सौ तो।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 18,
      "speaker": "customer",
      "start_s": 42.3,
      "end_s": 43.2,
      "text_en": "And what is your MOQ?",
      "text_native": "और एमओक्यू क्या है आपका?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 19,
      "speaker": "agent",
      "start_s": 43.5,
      "end_s": 46.0,
      "text_en": "So in terms of trading purposes, my MOQ is 10 tons per size.",
      "text_native": "सो इन टर्म्स ऑफ ट्रेडिंग पर्पसेस दस टन का मेरा एमओक्यू है पर साइज में।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 20,
      "speaker": "customer",
      "start_s": 46.4,
      "end_s": 47.2,
      "text_en": "Okay, 10 tons?",
      "text_native": "अच्छा, दस टन का?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 21,
      "speaker": "agent",
      "start_s": 47.5,
      "end_s": 47.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 22,
      "speaker": "customer",
      "start_s": 48.4,
      "end_s": 49.4,
      "text_en": "And sir, credit period?",
      "text_native": "और सर क्रेडिट पीरियड?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 23,
      "speaker": "agent",
      "start_s": 49.7,
      "end_s": 52.6,
      "text_en": "Your credit period will start after three orders. Later, 30 days, 45 days, your turnover",
      "text_native": "आपको तीन ऑर्डर्स के बाद आपका चालू होगा क्रेडिट पीरियड। बाद में थर्टी डेज, फोर्टी फाइव डेज आपका टर्नओवर"
    },
    {
      "ucid": "21112178584028221",
      "idx": 24,
      "speaker": "customer",
      "start_s": 52.6,
      "end_s": 55.8,
      "text_en": "So you only do HR? Sir, I have a very vast majority of that. You should come to my office sometime.",
      "text_native": "तो खाली आप एचआर ही करते हो? मेरा तो बहुत वास्ट मेजोरिटी में सर वो है। आप कभी आइए मेरे ऑफिस पे।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 25,
      "speaker": "agent",
      "start_s": 56.1,
      "end_s": 62.8,
      "text_en": "I agree, but the thing is, Vikas ji, you know, being a manufacturer, I can only give you what I am provisioned for. So, I mean, yes, if I give you something for which I don't have a provision, it won't fit into the pricing.",
      "text_native": "अग्री बट कैसा है ना विकास जी के यू नो बीइंग एन मैन्युफैक्चरर हमें जो जो हमें प्रोविजन आपको मैं सिर्फ मैं वही दे पाऊंगा। तो ना मतलब हां फिर जो जिस जिस में प्रोविजन मुझे है ही नहीं अगर मैं आपको मैं वो दूंगा तो वो प्राइसिंग में बैठेगा ही नहीं वो।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 26,
      "speaker": "customer",
      "start_s": 63.1,
      "end_s": 65.5,
      "text_en": "Okay. Okay, what is the price for 2.5 mm? Will any odd sizes also work, cheaper?",
      "text_native": "अच्छा। अच्छा ढाई एमएम का क्या प्राइस है? एनी ऑड साइजेस भी चलेगा सस्ता?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 27,
      "speaker": "agent",
      "start_s": 65.8,
      "end_s": 67.9,
      "text_en": "From 2.5 to 12, my pricing is the same, 58250.",
      "text_native": "ढाई से बारह का मेरा सेम प्राइसिंग है, फिफ्टी एट टू फिफ्टी।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 28,
      "speaker": "customer",
      "start_s": 68.0,
      "end_s": 69.4,
      "text_en": "For 1079 or for E250?",
      "text_native": "वन जीरो सेवन नाइन के लिए कि ई टू फिफ्टी के लिए?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 29,
      "speaker": "agent",
      "start_s": 69.4,
      "end_s": 73.8,
      "text_en": "No no, E250, E250. I am talking about HR E250. From 2.5 to 12, my pricing is the same, which is 58250. Ex-Taloja.",
      "text_native": "नहीं नहीं, ई टू फिफ्टी, ई टू फिफ्टी। एचआर ई टू फिफ्टी की बात कर रहा हूं मैं। ढाई से बारह का मेरा सेम प्राइसिंग है, व्हिच इज फिफ्टी एट टू फिफ्टी। एक्स-तलोजा।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 30,
      "speaker": "customer",
      "start_s": 74.4,
      "end_s": 77.5,
      "text_en": "Okay. So you mean, yes, this also, you can give 10 tons.",
      "text_native": "ओके। तो आप मतलब हां ये भी मतलब आप दे सकते हो दस टन।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 31,
      "speaker": "agent",
      "start_s": 77.5,
      "end_s": 78.2,
      "text_en": "Yes, we can give.",
      "text_native": "हां दे सकते हैं।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 32,
      "speaker": "customer",
      "start_s": 78.2,
      "end_s": 78.8,
      "text_en": "Like that? Yes.",
      "text_native": "ऐसा? हां।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 33,
      "speaker": "agent",
      "start_s": 78.8,
      "end_s": 79.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 34,
      "speaker": "customer",
      "start_s": 79.3,
      "end_s": 80.0,
      "text_en": "So you only do HR, sir?",
      "text_native": "तो खाली एचआर ही करते हैं सर आप?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 35,
      "speaker": "agent",
      "start_s": 80.0,
      "end_s": 81.3,
      "text_en": "I can only give you HR. I mean, how it is, for the rest, if you price...",
      "text_native": "आपको मैं एचआर ही दे पाऊंगा। मतलब थोड़ा ना कैसे बाकी अगर प्राइसिंग आप"
    },
    {
      "ucid": "21112178584028221",
      "idx": 36,
      "speaker": "customer",
      "start_s": 81.3,
      "end_s": 87.3,
      "text_en": "No no, what happens sometimes is, I never take 10 tons. Okay. Either look, either look, I take 5 tons, 6 tons, for small customers. Or I take 50-60 tons. I have taken material from them so many times, what's his name",
      "text_native": "नहीं नहीं, मैं कभी कभी क्या होता है ना, कभी भी मैं दस टन नहीं लेता हूं। ओके। या तो देखिए, या तो देखिए, पांच टन छह टन लेता हूं, वो छोटी ग्राहकों के लिए। या तो पचास साठ टन लेता हूं। अभी कितनी बार मैंने माल लिया इनसे, क्या नाम है"
    },
    {
      "ucid": "21112178584028221",
      "idx": 37,
      "speaker": "agent",
      "start_s": 87.3,
      "end_s": 90.1,
      "text_en": "I mean, the MOQ is 10, right? You can get whatever you want on the higher side. That's not a problem.",
      "text_native": "मतलब एमओक्यू में दस है ना, इनका हाईएस्ट आप जो भी आप चाहिए आपको मिल जाएगा। मतलब वो दिक्कत नहीं है।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 38,
      "speaker": "customer",
      "start_s": 90.1,
      "end_s": 91.8,
      "text_en": "And do you know this ANM Ispat? ANM Ispat?",
      "text_native": "और ये एएनएम इस्पात को जानते हैं आप? एएनएम इस्पात को?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 39,
      "speaker": "agent",
      "start_s": 92.3,
      "end_s": 94.2,
      "text_en": "I have heard the name. I have heard the name ANM Ispat. This CR's",
      "text_native": "नाम नाम सुना हुआ है। एएनएम इस्पात नाम सुना हुआ है। ये सीआर का"
    },
    {
      "ucid": "21112178584028221",
      "idx": 40,
      "speaker": "customer",
      "start_s": 94.2,
      "end_s": 95.4,
      "text_en": "And this In In Television?",
      "text_native": "और ये इन इन टेलीविजन?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 41,
      "speaker": "agent",
      "start_s": 95.7,
      "end_s": 96.9,
      "text_en": "No, I haven't heard their name. So sorry.",
      "text_native": "नहीं, उनका नाम नहीं सुना। सो सॉरी।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 42,
      "speaker": "customer",
      "start_s": 96.9,
      "end_s": 98.0,
      "text_en": "Shoaib bhai C4?",
      "text_native": "शोएब भाई सी फोर?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 43,
      "speaker": "agent",
      "start_s": 98.2,
      "end_s": 99.5,
      "text_en": "No no, I haven't heard their name. So sorry.",
      "text_native": "नहीं नहीं, इनका नाम नहीं सुना। सो सॉरी।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 44,
      "speaker": "customer",
      "start_s": 99.8,
      "end_s": 102.2,
      "text_en": "I had taken material from them also two-three times, many times. I keep taking material, sir.",
      "text_native": "इस इनसे भी दो तीन बार बहुत बार मटेरियल ले लिया था। लेता तो रहता ही है सर मैं मटेरियल।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 45,
      "speaker": "agent",
      "start_s": 102.2,
      "end_s": 105.8,
      "text_en": "Okay. Yes. The thing is, for trading purposes, I can give you material, but it's only in HR, so in HR if you",
      "text_native": "अच्छा। हां। मैं कैसा है ना ट्रेडिंग पर्पस के लिए आपको मैं दे पा दे सकता हूं मटेरियल, बट वही कि एचआर में ही है, तो एचआर में अगर आपको"
    },
    {
      "ucid": "21112178584028221",
      "idx": 46,
      "speaker": "customer",
      "start_s": 105.8,
      "end_s": 107.0,
      "text_en": "So you, are you speaking from the main office?",
      "text_native": "तो आप आप मेन ऑफिस से बोल रहे हो?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 47,
      "speaker": "agent",
      "start_s": 107.2,
      "end_s": 108.6,
      "text_en": "Yes, I am speaking from Bandra, BKC.",
      "text_native": "हां, मैं मैं बांद्रा से बात कर रहा हूं, बीकेसी।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 48,
      "speaker": "customer",
      "start_s": 109.0,
      "end_s": 109.6,
      "text_en": "From BKC?",
      "text_native": "बीकेसी से?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 49,
      "speaker": "agent",
      "start_s": 109.8,
      "end_s": 110.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 50,
      "speaker": "customer",
      "start_s": 110.4,
      "end_s": 113.2,
      "text_en": "But sir, you are saying it, but how do I believe it? I mean, I haven't met you, nothing. You say I am JSW",
      "text_native": "लेकिन सर आप बोल तो रहे हो लेकिन मैं कैसे मान लूं? मतलब आपको ना मिला नहीं, कुछ नहीं। आप बोलो मैं जेएसडब्ल्यू"
    },
    {
      "ucid": "21112178584028221",
      "idx": 51,
      "speaker": "agent",
      "start_s": 113.2,
      "end_s": 114.7,
      "text_en": "You come to the office. Come to the office. No problem.",
      "text_native": "आप आ जाइए ऑफिस। आ जाइए ऑफिस। नो प्रॉब्लम।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 52,
      "speaker": "customer",
      "start_s": 114.9,
      "end_s": 115.5,
      "text_en": "I should come to the office?",
      "text_native": "ऑफिस आऊं?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 53,
      "speaker": "agent",
      "start_s": 115.7,
      "end_s": 116.8,
      "text_en": "Yes, absolutely. Anytime you can come.",
      "text_native": "हां, बिल्कुल। एनी टाइम यू कैन कम।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 54,
      "speaker": "customer",
      "start_s": 116.8,
      "end_s": 118.9,
      "text_en": "All India, can you get it for me anywhere in all India? Anywhere in all India?",
      "text_native": "ऑल इंडिया, ऑल इंडिया आप कहीं भी दिला सकते हो मुझे? ऑल इंडिया कहीं भी दिला सकते हो?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 55,
      "speaker": "agent",
      "start_s": 119.1,
      "end_s": 123.2,
      "text_en": "See, our stockyards are available in all my states immediately, but if you say extreme North East or North, then the feasibility is a bit low there.",
      "text_native": "सी, मेरे सारे स्टेट्स में हमारे स्टॉकयार्ड्स अवेलेबल है इमीडिएटली, बट सिर्फ अगर आप एकदम एक्सट्रीम नॉर्थ ईस्ट बोलोगे या नॉर्थ बोलोगे तो वहां पे थोड़ा फिजिबिलिटी कम है।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 56,
      "speaker": "customer",
      "start_s": 123.2,
      "end_s": 125.1,
      "text_en": "No no no, not that side, not that side. You tell me about here, what can you do here?",
      "text_native": "नहीं नहीं नहीं, वो साइड नहीं, वो साइड नहीं। आप इधर बताओ मुझे, इधर क्या कर सकते हो?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 57,
      "speaker": "agent",
      "start_s": 125.1,
      "end_s": 127.1,
      "text_en": "In Maharashtra, Gujarat, I can give you everything for HR. Whatever you say for HR",
      "text_native": "महाराष्ट्र, गुजरात में सारा आपको मैं दे सकता हूं एचआर का। एचआर का जो भी बोलोगे"
    },
    {
      "ucid": "21112178584028221",
      "idx": 58,
      "speaker": "customer",
      "start_s": 127.1,
      "end_s": 128.7,
      "text_en": "Hyderabad, Hyderabad, Cherlapally? Hyderabad, Cherlapally?",
      "text_native": "हैदराबाद, हैदराबाद, चेरलापल्ली? हैदराबाद, चेरलापल्ली?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 59,
      "speaker": "agent",
      "start_s": 129.0,
      "end_s": 132.2,
      "text_en": "In AP, TS, yes, I have a hold. I mean, I can do it, I will make arrangements for you. No problem.",
      "text_native": "एपी, टीएस में मेरा हां होल्ड है। मतलब कर सकता हूं, अरेंजमेंट आपके लिए कर दूंगा। दिक्कत नहीं है।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 60,
      "speaker": "customer",
      "start_s": 132.5,
      "end_s": 138.4,
      "text_en": "Okay, do the rate, because people are taking from there to there. So what I'm saying is that I have two-four customers in Hyderabad, two-four are from here, from Gujarat, and some 15-20 customers are here.",
      "text_native": "ठीक है, रेट करिएगा क्योंकि वहां से वहां लोग ले ही रहे हैं। तो मैं क्या कह रहा हूं कि दो चार मेरे हैदराबाद के ग्राहक हैं, दो चार इधर के हैं, गुजरात के, और एक पंद्रह बीस ग्राहक यहां पे हैं।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 61,
      "speaker": "agent",
      "start_s": 138.7,
      "end_s": 139.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 62,
      "speaker": "customer",
      "start_s": 139.6,
      "end_s": 140.5,
      "text_en": "Taloja MIDC.",
      "text_native": "तलोजा एमआईडीसी।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 63,
      "speaker": "agent",
      "start_s": 140.5,
      "end_s": 144.2,
      "text_en": "Now the scene here is that in Hyderabad, AP, TS, mostly SAIL is sold, as far as my understanding goes. There",
      "text_native": "अभी यहां पे सीन कैसा है ना कि हैदराबाद, एपी, टीएस में ना, ज्यादा करके सेल बिकता है, जहां तक मेरा अंडरस्टैंडिंग है। वहां का"
    },
    {
      "ucid": "21112178584028221",
      "idx": 64,
      "speaker": "customer",
      "start_s": 144.2,
      "end_s": 147.0,
      "text_en": "SAIL is sold. Look, look. If you understand, you won't be able to match SAIL's rate, I feel so.",
      "text_native": "सेल बिकता है। देखिए, देखिए। अगर आप समझिए, आप सेल का रेट तो मैच नहीं कर पाओगे, मुझे लग रहा है ऐसा।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 65,
      "speaker": "agent",
      "start_s": 147.0,
      "end_s": 148.3,
      "text_en": "Correct, correct, correct. Because brand to brand pricing",
      "text_native": "करेक्ट, करेक्ट, करेक्ट। क्योंकि ब्रांड टू ब्रांड प्राइसिंग तो"
    },
    {
      "ucid": "21112178584028221",
      "idx": 66,
      "speaker": "customer",
      "start_s": 148.3,
      "end_s": 151.0,
      "text_en": "You are saying this only. And what is it, SAIL is close to Jharkhand. Hyderabad is close to Jharkhand.",
      "text_native": "आप यही, आप यही बोल रहे हो। और क्या है, सेल क्या है ना, नजदीक है झारखंड से। हैदराबाद क्या है, नजदीक है झारखंड से।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 67,
      "speaker": "agent",
      "start_s": 151.0,
      "end_s": 151.7,
      "text_en": "Correct. So that's why",
      "text_native": "करेक्ट। तो इसलिए"
    },
    {
      "ucid": "21112178584028221",
      "idx": 68,
      "speaker": "customer",
      "start_s": 151.7,
      "end_s": 152.7,
      "text_en": "So we take such a hit.",
      "text_native": "तो हम लोग इतनी मार खा जाते हैं।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 69,
      "speaker": "agent",
      "start_s": 153.0,
      "end_s": 155.6,
      "text_en": "That means, that is SAIL's territory now, so we can't do anything in that. That one",
      "text_native": "वो मतलब वो अभी टेरिटरी है सील की तो उसमें हम लोग मतलब कुछ भी नहीं कर पाएंगे। वो एक"
    },
    {
      "ucid": "21112178584028221",
      "idx": 70,
      "speaker": "customer",
      "start_s": 155.6,
      "end_s": 157.5,
      "text_en": "So what do you keep? Only E250, E350, and 1079?",
      "text_native": "तो आप क्या रखते हो? खाली ई टू फिफ्टी, ई थ्री फिफ्टी और वन जीरो सेवन नाइन?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 71,
      "speaker": "agent",
      "start_s": 157.8,
      "end_s": 165.2,
      "text_en": "No no, only E2... I mean, see, with JSW, we have production in everything. Right? In MS, all HR, CR, GP, PPGL, wire rod, we do everything. But in terms of traders, right, whoever has a trading firm, we are only provisioned to supply them only HR.",
      "text_native": "नहीं नहीं, खाली ई टू मतलब सी, विद जेएसडब्ल्यू ना हमारा तो प्रोडक्शन सब में है। राइट? एमएस में सारा एचआर, सीआर, जीपी, पीपीजीएल, वायर और सब हम सब करते हैं। बट इन टर्म्स ऑफ ट्रेडर्स, राइट, जिनका भी ट्रेडिंग फर्म है, उनको सिर्फ हम प्रोविजन है सप्लाई करना ओनली एचआर।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 72,
      "speaker": "customer",
      "start_s": 165.6,
      "end_s": 167.2,
      "text_en": "You will only give to traders? You won't give to end users, right?",
      "text_native": "खाली ट्रेडर को आप दोगे? एंड यूजर को आप नहीं दोगे ना?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 73,
      "speaker": "agent",
      "start_s": 167.5,
      "end_s": 168.2,
      "text_en": "Meaning? I didn't understand.",
      "text_native": "मतलब? समझा नहीं।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 74,
      "speaker": "customer",
      "start_s": 168.4,
      "end_s": 169.7,
      "text_en": "Do you also sell such material to end users?",
      "text_native": "आप एंड यूजर को भी बेचते हो क्या ऐसा माल?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 75,
      "speaker": "agent",
      "start_s": 169.9,
      "end_s": 175.2,
      "text_en": "Yes, we also give to end users, those who are OEMs etc., we give them direct supply. But in terms of trading purposes, there are many customers who, like, you know",
      "text_native": "यस, हम एंड यूजर्स को भी देते हैं, जिनका जो ओईएम्स वगेरा होते हैं, उनको हम डायरेक्ट देके सप्लाई करते हैं। बट इन टर्म्स ऑफ ट्रेडिंग पर्पसेस अभी बहुत से कस्टमर्स हैं जिनको जैसे यू नो"
    },
    {
      "ucid": "21112178584028221",
      "idx": 76,
      "speaker": "customer",
      "start_s": 175.2,
      "end_s": 177.8,
      "text_en": "Sir, but if you give this same rate to the OEM guys, then I'll be ruined, right?",
      "text_native": "सर, लेकिन अगर आप यही रेट, यही रेट ओईएम वालों को दोगे, तब तो मेरा तो भंडा हो जाएगा ना?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 77,
      "speaker": "agent",
      "start_s": 178.0,
      "end_s": 179.7,
      "text_en": "No, how will it happen? Their rate will be different, your rate will be different.",
      "text_native": "नहीं, कैसे होगा ना? उनका रेट अलग होगा, आपका रेट अलग होगा।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 78,
      "speaker": "customer",
      "start_s": 179.9,
      "end_s": 181.9,
      "text_en": "Oh, like that? Okay, then it's fine. Then it's done, then it's done.",
      "text_native": "अच्छा, ऐसा? ठीक है, फिर ठीक है। फिर डन है, फिर डन है।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 79,
      "speaker": "agent",
      "start_s": 181.9,
      "end_s": 184.0,
      "text_en": "You, you will do it. Yes. I have given you the pricing.",
      "text_native": "आप आप करोगे। हां। मैंने आपको मैंने दिया हुआ है प्राइसिंग।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 80,
      "speaker": "customer",
      "start_s": 184.2,
      "end_s": 186.5,
      "text_en": "You send your card and I'll save your number, okay?",
      "text_native": "आप अपना कार्ड डाल दीजिए और मैं आपका नंबर सेव कर लेता हूं, ठीक है?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 81,
      "speaker": "agent",
      "start_s": 186.7,
      "end_s": 191.1,
      "text_en": "Absolutely. And I will, on my personal number, I will send you a 'hi' on WhatsApp from my personal number, along with my card.",
      "text_native": "बिलकुल। और मैं आपको मैं आपको मेरे पर्सनल नंबर का आपको मैं मेरे पर्सनल नंबर पे आपको मैं व्हाट्सएप पे हाय करके भेज देता हूं मेरे कार्ड के साथ।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 82,
      "speaker": "customer",
      "start_s": 191.2,
      "end_s": 192.6,
      "text_en": "So then who are you? Who will I talk to?",
      "text_native": "तो फिर आप कौन हो? मैं बात किससे करूंगा?"
    },
    {
      "ucid": "21112178584028221",
      "idx": 83,
      "speaker": "agent",
      "start_s": 192.9,
      "end_s": 196.2,
      "text_en": "Didn't you understand? I am saying, this is my landline number. I will send you a message from my personal number and keep it.",
      "text_native": "आगे समझा नहीं? मैं ये कह रहा हूं, ये मेरा लैंडलाइन नंबर है। मैं आपको पर्सनल नंबर से मैसेज भेज के रखता हूं।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 84,
      "speaker": "customer",
      "start_s": 196.2,
      "end_s": 198.3,
      "text_en": "Oh okay okay okay. Send it, send it, send it. Sorry, sorry.",
      "text_native": "ओह ओके ओके ओके। भेजिए भेजिए भेजिए। सॉरी सॉरी।"
    },
    {
      "ucid": "21112178584028221",
      "idx": 85,
      "speaker": "agent",
      "start_s": 198.9,
      "end_s": 199.3,
      "text_en": "Right?",
      "text_native": "है ना?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178584028221",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, am I speaking with Vikas ji? Vikas Shrivastava?... I am Ankit Mistry calling from JSW Steel.",
      "comment": "Agent successfully greeted, introduced himself and the company, and used the customer's name, gaining implicit permission to proceed."
    },
    {
      "ucid": "21112178584028221",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh Vikas ji, as our month has just changed, will you have any requirement for HR from your end for this month?",
      "comment": "Agent led with a time-based availability signal ('month has just changed'), which serves as a valid supply-led hook."
    },
    {
      "ucid": "21112178584028221",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked zero of the six required discovery questions, instead jumping directly into product and pricing."
    },
    {
      "ucid": "21112178584028221",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "but the brand will change, right? If you talk about prime in the local market, you won't get Tata or AMNS for 59. I am giving you JSW.",
      "comment": "Although discovery was missed, the agent pitched relevantly by using the JSW brand as a quality differentiator in response to a price challenge."
    },
    {
      "ucid": "21112178584028221",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "will you have any requirement for HR from your end for this month?",
      "comment": "Agent asked if a requirement exists, and the subsequent conversation covered thickness (2mm), grade (E250), quantity (10 tons), and location (Taloja/Hyderabad)."
    },
    {
      "ucid": "21112178584028221",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "You send your card and I'll save your number, okay?",
      "comment": "The call ended with the agent agreeing to send his contact card, which is not a committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178584028221",
      "obj_type": "price",
      "state": "handled",
      "evidence": "But I can get this here as well. What is the prime rate here?",
      "response": "Yes, but the brand will change, right? If you talk about prime in the local market, you won't get Tata or AMNS for 59. I am giving you JSW."
    },
    {
      "ucid": "21112178584028221",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "And do you know this ANM Ispat? ANM Ispat?... I keep taking material, sir.",
      "response": "Okay. Yes. The thing is, for trading purposes, I can give you material, but it's only in HR..."
    },
    {
      "ucid": "21112178584028221",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "And sir, credit period?",
      "response": "Your credit period will start after three orders."
    }
  ],
  "missed_steps": [
    "SL3 Discovery (6 Qs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}