{
  "ucid": "21112178583919071",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 15:56:30",
  "end_time": "1899-12-30 16:00:21",
  "duration_sec": 231,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8cb93872e015f029768f46a58594f200.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 227,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583919071__DIA8cb93872e015f029768f46a58594f200.mp3",
  "audio_bytes": 640008,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 213.336,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Ram Ram   (राम राम)\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Ram Ram   (राम राम)\n[4s] AGENT: What sir? Hello?   (क्या सर? Hello?)\n[5s] CUSTOMER: Yes, Ram Ram.   (हां राम राम)\n[6s] AGENT: Yes, hello sir. This is Abhinav speaking from JSW.   (जी नमस्कार सर, अभिनव बात कर रहा था मैं JSW से।)\n[8s] CUSTOMER: Yes.   (हां जी।)\n[9s] AGENT: Yes sir, your account was registered, Padmavati International, so is there any requirement for steel, sir?   (जी सर आपका अकाउंट रजिस्टर्ड था पद्मावती इंटरनेशनल, तो कोई स्टील में रिक्वायरमेंट होगी सर?)\n[13s] CUSTOMER: Sir, your prices are not competitive, we get a lot of material anyway.   (सर आपके भाव सेट नहीं होते हैं, माल तो खूब आता ही है।)\n[16s] AGENT: No, I mean what is the problem? I mean, is the problem with the rate?   (नहीं मतलब क्या दिक्कत आ रही है? मतलब रेट में दिक्कत आ रही है?)\n[18s] CUSTOMER: Rate, it's a rate issue.   (रेट, रेट इशू है।)\n[20s] AGENT: Like our rate for Ghaziabad today is 56,500.   (रेट जैसे हमारा गाजियाबाद का रेट आज का है 56 500।)\n[23s] CUSTOMER: Hmm.   (हम्म।)\n[23s] AGENT: And from there, it must cost you 800 rupees for transport.   (और वहां से आठ सौ रुपए ट्रांसपोर्ट लगता होगा आपको।)\n[26s] CUSTOMER: Ours is Jodhpur.   (हमारा जोधपुर है।)\n[27s] CUSTOMER: From Jaipur it costs 800, 700-800 rupees for transport.   (जयपुर से लगता है आठ सौ, सात सौ आठ सौ रुपए ट्रांसपोर्ट।)\n[29s] AGENT: It costs that much from Jaipur?   (जयपुर से लगता है इतना?)\n[30s] CUSTOMER: Yes.   (हां।)\n[31s] AGENT: Ghaziabad, Jodhpur.   (गाजियाबाद, जोधपुर।)\n[34s] AGENT: So what size do you need in this, sir?   (तो क्या साइज लगता है इसमें सर आपको?)\n[36s] CUSTOMER: Hmm?   (हम्म?)\n[36s] AGENT: What sizes are needed in this?   (साइज क्या क्या लगता है इसमें?)\n[38s] CUSTOMER: All sizes are needed.   (साइज सारा ही लगता है।)\n[39s] AGENT: Is yours for trading?   (ट्रेडिंग का है क्या आपका?)\n[40s] CUSTOMER: Yes, it's for trading.   (हां ट्रेडिंग का है।)\n[41s] AGENT: Then have a look, our Ghaziabad rate is going well, if you want to take any coil in that.   (तो देख लो हमारा तो गाजियाबाद का रेट हमारा अच्छा चल रहा है, उसमें कोई कॉइल लेनी हो आपको।)\n[44s] CUSTOMER: At this price, sir, I have bought material from Jaipur just yesterday.   (इस भाव में तो सर मैंने जयपुर से माल लिया है कल ही।)\n[46s] AGENT: Yesterday? At what price did you buy, can you give some idea, sir?   (कल? क्या भाव में लिया कुछ आईडिया बता सकते हो सर?)\n[48s] CUSTOMER: I bought it for 56,500.   (छप्पन पांच सौ में लिया है।)\n[50s] AGENT: 56,500.   (छप्पन पांच सौ।)\n[51s] AGENT: So you don't have any requirement right now?   (तो अभी नहीं है कोई रिक्वायरमेंट आपको?)\n[52s] CUSTOMER: Plus 200 rupees per ton loading was charged.   (प्लस दो सौ रुपए टन लोडिंग लगाई है।)\n[54s] CUSTOMER: And they gave the coil after cutting and all.   (और काट पीट के सब दिया है कॉइल।)\n[56s] AGENT: 56,800, right?   (छप्पन आठ सौ ना?)\n[57s] CUSTOMER: Yes, and in that too, it's not a full coil.   (हां, जिसमें भी पूरा कॉइल नहीं है।)\n[59s] CUSTOMER: Now, I have taken that much material according to my requirement.   (अब मेरी रिक्वायरमेंट के हिसाब से उतना माल लिया है।)\n[60s] AGENT: Yes, we will also give that much, I am not refusing, but I am asking if there is any requirement right now for which we can give you material at a good rate?   (हां उतना ही देंगे हम भी, मैं मना नहीं कर रहा, पर ये पूछ रहा हूं अभी कोई रिक्वायरमेंट है जो आपको दे सके हम मटेरियल अच्छे रेट में?)\n[65s] CUSTOMER: Right now I need material of 1400.   (अभी चाहिए मेरे को चौदह सौ का माल।)\n[66s] AGENT: Of 1400?   (चौदह सौ का?)\n[68s] CUSTOMER: Hmm.   (हम्म।)\n[68s] AGENT: In 2.8?   (टू पॉइंट ऐट में?)\n[69s] CUSTOMER: Yes, 2.8 of 1400.   (हां, टू पॉइंट ऐट चौदह सौ का।)\n[71s] AGENT: Yes, so we have that, in our own yard.   (हां तो उसमें तो है हमारे पास खुद के यार्ड में।)\n[73s] CUSTOMER: Tell me the price for this.   (भाव बताओ इसका।)\n[74s] AGENT: Its price, how many tons is it approximately?   (इसका भाव, कितना टन है ये लगभग?)\n[76s] CUSTOMER: This is needed in 2.9.   (ये टू पॉइंट नाइन में चाहिए।)\n[78s] AGENT: You need it in 2.9?   (टू पॉइंट नाइन में चाहिए?)\n[79s] CUSTOMER: Yes, 10 tons.   (हां, दस टन।)\n[80s] AGENT: We have 2.8, sir, in 1400.   (टू पॉइंट ऐट है सर हमारे पास चौदह सौ में।)\n[82s] CUSTOMER: You have 2.8. Okay, let's try, I will talk to the party for 2.8, tell me the price.   (टू पॉइंट ऐट है। चलो कोशिश करते हैं टू पॉइंट ऐट की पार्टी से बात कर लूंगा, भाव बताओ।)\n[86s] AGENT: Its price is, you need it in sheet, right?   (भाव है इसका, शीट का चाहिए ना आपको तो?)\n[88s] CUSTOMER: Yes, I need it in sheet, directly.   (हां, शीट का मेरे को डायरेक्ट।)\n[90s] AGENT: It will cost, should I tell you with loading?   (का पड़ेगा, विथ लोडिंग बताऊं ना?)\n[92s] CUSTOMER: And I will need it from Jaipur, right?   (और जयपुर से चाहिएगा मेरे को है ना?)\n[94s] AGENT: No, we can give it from Ghaziabad, sir, it's in our own stock. Just finding it, the size is such that you won't find 2.8 1400 quickly.   (नहीं, गाजियाबाद से दे पाएंगे सर, हमारे खुद के स्टॉक में है ना। ये ढूंढने में ही साइज ही ऐसा है मिलेगा नहीं टू पॉइंट ऐट चौदह सौ जल्दी से।)\n[98s] CUSTOMER: Oh, okay.   (अच्छा।)\n[98s] AGENT: Yes, we can give it from Ghaziabad, our   (हां, गाजियाबाद से दे पाएंगे हमारे)\n[99s] CUSTOMER: Will you get it cut and give it to me?   (आप कटिंग करवा के दे दोगे मेरे को?)\n[101s] AGENT: Yes, we will get it cut and give it to you. Just tell me what the length will be.   (हां कटिंग करा के दे देंगे आपको। लेंथ क्या रहेगी इसमें वो बता देना बस।)\n[103s] CUSTOMER: 6 feet and 10 feet and will you get it cut again and again in 17.5?   (छह फुट और दस फुट और वापस वापस भी कटिंग करवा दोगे साढ़े सत्रह में?)\n[106s] AGENT: No no, I mean if one coil is cut, it will keep getting cut, just tell one size. It will be cut in a single time.   (नहीं नहीं, एक ही मतलब कॉइल कटेगी तो कटती रहेगी, एक ही साइज बता दो। सिंगल टाइम में कट होगा।)\n[110s] CUSTOMER: Oh, I understood that.   (अरे वो तो समझ गया।)\n[112s] CUSTOMER: Okay, you tell me.   (ठीक है, बताओ आप।)\n[113s] AGENT: 56,750 with loading.   (छप्पन सात सौ पचास विथ लोडिंग।)\n[114s] CUSTOMER: Hmm.   (हम्म।)\n[115s] AGENT: Okay? 2.8 1400.   (ठीक है? टू पॉइंट ऐट चौदह सौ।)\n[117s] AGENT: Ex-Ghaziabad.   (एक्स गाजियाबाद।)\n[119s] CUSTOMER: 56,750.   (छप्पन सात सौ पचास।)\n[122s] CUSTOMER: Okay, I will tell you after talking to the party.   (ठीक है, मैं बताता हूं पार्टी से बात करके।)\n[124s] AGENT: I am putting it on WhatsApp for you, okay?   (मैं WhatsApp पे डाल दे रहा हूं आपको, ठीक है?)\n[125s] CUSTOMER: Yes, put it.   (हां डालो।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 71,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "71 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]",
  "pitch_coaching_note": "Your biggest opportunity is in discovery. You only asked one of the six questions. A full discovery would help you build a stronger case and tailor your pitch more effectively from the start.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requested 2.9mm thickness; agent offered 2.8mm from stock.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who was identified as a trader in Jodhpur. The customer immediately raised a price objection, referencing a recent purchase. The agent then qualified a new requirement for 10 MT of HR sheet. As the exact 2.9mm thickness was unavailable, the agent offered 2.8mm from the Ghaziabad stockyard at a specific landed price. The call ended with the agent committing to send the quote on WhatsApp for the customer to review with their party.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"जी नमस्कार सर, अभिनव बात कर रहा था मैं JSW से। जी सर आपका अकाउंट रजिस्टर्ड था पद्मावती इंटरनेशनल...\", \"comment\": \"Agent identified self, company, and used the customer's business name, and the customer engaged immediately, granting implicit permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook, instead opening with a generic question 'is there any requirement for steel, sir?'\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"ट्रेडिंग का है क्या आपका?\", \"comment\": \"Agent only asked about the customer's business type (trader vs mfg). None of the other 5 discovery questions were attempted.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"छप्पन सात सौ पचास विथ लोडिंग। ... हां तो उसमें तो है हमारे पास खुद के यार्ड में।\", \"comment\": \"Agent pitched a specific landed price to counter the price objection and also pitched availability from own stockyard for a specific requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"अभी चाहिए मेरे को चौदह सौ का माल। ... टू पॉइंट नाइन में चाहिए। ... हां, दस टन।\", \"comment\": \"Agent confirmed a current requirement and captured the key details (thickness, width, quantity, location) and confirmed stock availability for a near-match.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"मैं WhatsApp पे डाल दे रहा हूं आपको, ठीक है?\", \"comment\": \"Agent established a clear next step of sending the quote via WhatsApp, which the customer agreed to.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Your biggest opportunity is in discovery. You only asked one of the six questions. A full discovery would help you build a stronger case and tailor your pitch more effectively from the start.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requested 2.9mm thickness; agent offered 2.8mm from stock.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"सर आपके भाव सेट नहीं होते हैं, माल तो खूब आता ही है।\", \"response\": \"क्या भाव में लिया कुछ आईडिया बता सकते हो सर? ... छप्पन सात सौ पचास विथ लोडिंग।\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"इस भाव में तो सर मैंने जयपुर से माल लिया है कल ही।\", \"response\": \"पर ये पूछ रहा हूं अभी कोई रिक्वायरमेंट है जो आपको दे सके हम मटेरियल अच्छे रेट में?\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"ठीक है, मैं बताता हूं पार्टी से बात करके।\", \"response\": \"मैं WhatsApp पे डाल दे रहा हूं आपको, ठीक है?\"}], \"call_summary\": \"The agent contacted a lead who was identified as a trader in Jodhpur. The customer immediately raised a price objection, referencing a recent purchase. The agent then qualified a new requirement for 10 MT of HR sheet. As the exact 2.9mm thickness was unavailable, the agent offered 2.8mm from the Ghaziabad stockyard at a specific landed price. The call ended with the agent committing to send the quote on WhatsApp for the customer to review with their party.\"}",
  "error": null,
  "latency_ms": 40709,
  "input_tokens": 4859,
  "output_tokens": 1103,
  "created_at": "2026-09-25 11:01:19",
  "sentiment": "neutral",
  "sentiment_score": 0.075,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 2,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.569,
  "agent_talk_sec": 53.9,
  "customer_talk_sec": 40.8,
  "dead_air_sec": 136.3,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 358.4,
  "interruptions": 0,
  "agent_turns": 34,
  "customer_turns": 37,
  "discovery_qs": 22,
  "words_agent": 322,
  "words_customer": 222,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178583919071",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.17,
      "end_s": 1.7,
      "text_en": "Ram Ram",
      "text_native": "राम राम"
    },
    {
      "ucid": "21112178583919071",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.9,
      "end_s": 2.36,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178583919071",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.3,
      "text_en": "Ram Ram",
      "text_native": "राम राम"
    },
    {
      "ucid": "21112178583919071",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.9,
      "end_s": 4.7,
      "text_en": "What sir? Hello?",
      "text_native": "क्या सर? Hello?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 5.6,
      "text_en": "Yes, Ram Ram.",
      "text_native": "हां राम राम"
    },
    {
      "ucid": "21112178583919071",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.9,
      "end_s": 8.1,
      "text_en": "Yes, hello sir. This is Abhinav speaking from JSW.",
      "text_native": "जी नमस्कार सर, अभिनव बात कर रहा था मैं JSW से।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 8.9,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 12.4,
      "text_en": "Yes sir, your account was registered, Padmavati International, so is there any requirement for steel, sir?",
      "text_native": "जी सर आपका अकाउंट रजिस्टर्ड था पद्मावती इंटरनेशनल, तो कोई स्टील में रिक्वायरमेंट होगी सर?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 15.4,
      "text_en": "Sir, your prices are not competitive, we get a lot of material anyway.",
      "text_native": "सर आपके भाव सेट नहीं होते हैं, माल तो खूब आता ही है।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.9,
      "end_s": 18.2,
      "text_en": "No, I mean what is the problem? I mean, is the problem with the rate?",
      "text_native": "नहीं मतलब क्या दिक्कत आ रही है? मतलब रेट में दिक्कत आ रही है?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.4,
      "end_s": 19.6,
      "text_en": "Rate, it's a rate issue.",
      "text_native": "रेट, रेट इशू है।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.2,
      "end_s": 22.4,
      "text_en": "Like our rate for Ghaziabad today is 56,500.",
      "text_native": "रेट जैसे हमारा गाजियाबाद का रेट आज का है 56 500।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 23.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.4,
      "end_s": 25.1,
      "text_en": "And from there, it must cost you 800 rupees for transport.",
      "text_native": "और वहां से आठ सौ रुपए ट्रांसपोर्ट लगता होगा आपको।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.5,
      "end_s": 26.4,
      "text_en": "Ours is Jodhpur.",
      "text_native": "हमारा जोधपुर है।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 15,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 28.9,
      "text_en": "From Jaipur it costs 800, 700-800 rupees for transport.",
      "text_native": "जयपुर से लगता है आठ सौ, सात सौ आठ सौ रुपए ट्रांसपोर्ट।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 16,
      "speaker": "agent",
      "start_s": 29.1,
      "end_s": 29.9,
      "text_en": "It costs that much from Jaipur?",
      "text_native": "जयपुर से लगता है इतना?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 17,
      "speaker": "customer",
      "start_s": 30.3,
      "end_s": 30.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 18,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 32.2,
      "text_en": "Ghaziabad, Jodhpur.",
      "text_native": "गाजियाबाद, जोधपुर।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.0,
      "end_s": 35.6,
      "text_en": "So what size do you need in this, sir?",
      "text_native": "तो क्या साइज लगता है इसमें सर आपको?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 20,
      "speaker": "customer",
      "start_s": 35.9,
      "end_s": 36.2,
      "text_en": "Hmm?",
      "text_native": "हम्म?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 21,
      "speaker": "agent",
      "start_s": 36.5,
      "end_s": 37.5,
      "text_en": "What sizes are needed in this?",
      "text_native": "साइज क्या क्या लगता है इसमें?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 22,
      "speaker": "customer",
      "start_s": 37.9,
      "end_s": 38.8,
      "text_en": "All sizes are needed.",
      "text_native": "साइज सारा ही लगता है।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 23,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 39.9,
      "text_en": "Is yours for trading?",
      "text_native": "ट्रेडिंग का है क्या आपका?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 24,
      "speaker": "customer",
      "start_s": 40.0,
      "end_s": 40.7,
      "text_en": "Yes, it's for trading.",
      "text_native": "हां ट्रेडिंग का है।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 25,
      "speaker": "agent",
      "start_s": 41.1,
      "end_s": 43.8,
      "text_en": "Then have a look, our Ghaziabad rate is going well, if you want to take any coil in that.",
      "text_native": "तो देख लो हमारा तो गाजियाबाद का रेट हमारा अच्छा चल रहा है, उसमें कोई कॉइल लेनी हो आपको।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 26,
      "speaker": "customer",
      "start_s": 44.1,
      "end_s": 46.1,
      "text_en": "At this price, sir, I have bought material from Jaipur just yesterday.",
      "text_native": "इस भाव में तो सर मैंने जयपुर से माल लिया है कल ही।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 27,
      "speaker": "agent",
      "start_s": 46.5,
      "end_s": 48.3,
      "text_en": "Yesterday? At what price did you buy, can you give some idea, sir?",
      "text_native": "कल? क्या भाव में लिया कुछ आईडिया बता सकते हो सर?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 28,
      "speaker": "customer",
      "start_s": 48.5,
      "end_s": 49.7,
      "text_en": "I bought it for 56,500.",
      "text_native": "छप्पन पांच सौ में लिया है।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 29,
      "speaker": "agent",
      "start_s": 50.2,
      "end_s": 50.8,
      "text_en": "56,500.",
      "text_native": "छप्पन पांच सौ।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 30,
      "speaker": "agent",
      "start_s": 51.4,
      "end_s": 52.5,
      "text_en": "So you don't have any requirement right now?",
      "text_native": "तो अभी नहीं है कोई रिक्वायरमेंट आपको?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 31,
      "speaker": "customer",
      "start_s": 52.5,
      "end_s": 54.0,
      "text_en": "Plus 200 rupees per ton loading was charged.",
      "text_native": "प्लस दो सौ रुपए टन लोडिंग लगाई है।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 32,
      "speaker": "customer",
      "start_s": 54.4,
      "end_s": 55.9,
      "text_en": "And they gave the coil after cutting and all.",
      "text_native": "और काट पीट के सब दिया है कॉइल।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 33,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 56.9,
      "text_en": "56,800, right?",
      "text_native": "छप्पन आठ सौ ना?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 34,
      "speaker": "customer",
      "start_s": 57.0,
      "end_s": 58.1,
      "text_en": "Yes, and in that too, it's not a full coil.",
      "text_native": "हां, जिसमें भी पूरा कॉइल नहीं है।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 35,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 60.4,
      "text_en": "Now, I have taken that much material according to my requirement.",
      "text_native": "अब मेरी रिक्वायरमेंट के हिसाब से उतना माल लिया है।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 36,
      "speaker": "agent",
      "start_s": 60.5,
      "end_s": 64.1,
      "text_en": "Yes, we will also give that much, I am not refusing, but I am asking if there is any requirement right now for which we can give you material at a good rate?",
      "text_native": "हां उतना ही देंगे हम भी, मैं मना नहीं कर रहा, पर ये पूछ रहा हूं अभी कोई रिक्वायरमेंट है जो आपको दे सके हम मटेरियल अच्छे रेट में?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 37,
      "speaker": "customer",
      "start_s": 64.6,
      "end_s": 66.2,
      "text_en": "Right now I need material of 1400.",
      "text_native": "अभी चाहिए मेरे को चौदह सौ का माल।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 38,
      "speaker": "agent",
      "start_s": 66.5,
      "end_s": 67.1,
      "text_en": "Of 1400?",
      "text_native": "चौदह सौ का?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 39,
      "speaker": "customer",
      "start_s": 67.5,
      "end_s": 67.7,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 40,
      "speaker": "agent",
      "start_s": 68.0,
      "end_s": 68.6,
      "text_en": "In 2.8?",
      "text_native": "टू पॉइंट ऐट में?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 41,
      "speaker": "customer",
      "start_s": 69.1,
      "end_s": 70.2,
      "text_en": "Yes, 2.8 of 1400.",
      "text_native": "हां, टू पॉइंट ऐट चौदह सौ का।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 42,
      "speaker": "agent",
      "start_s": 70.6,
      "end_s": 72.4,
      "text_en": "Yes, so we have that, in our own yard.",
      "text_native": "हां तो उसमें तो है हमारे पास खुद के यार्ड में।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 43,
      "speaker": "customer",
      "start_s": 72.8,
      "end_s": 73.5,
      "text_en": "Tell me the price for this.",
      "text_native": "भाव बताओ इसका।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 44,
      "speaker": "agent",
      "start_s": 73.9,
      "end_s": 75.4,
      "text_en": "Its price, how many tons is it approximately?",
      "text_native": "इसका भाव, कितना टन है ये लगभग?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 45,
      "speaker": "customer",
      "start_s": 76.2,
      "end_s": 77.4,
      "text_en": "This is needed in 2.9.",
      "text_native": "ये टू पॉइंट नाइन में चाहिए।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 46,
      "speaker": "agent",
      "start_s": 78.2,
      "end_s": 79.1,
      "text_en": "You need it in 2.9?",
      "text_native": "टू पॉइंट नाइन में चाहिए?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 47,
      "speaker": "customer",
      "start_s": 79.3,
      "end_s": 80.0,
      "text_en": "Yes, 10 tons.",
      "text_native": "हां, दस टन।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 48,
      "speaker": "agent",
      "start_s": 80.1,
      "end_s": 81.6,
      "text_en": "We have 2.8, sir, in 1400.",
      "text_native": "टू पॉइंट ऐट है सर हमारे पास चौदह सौ में।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 49,
      "speaker": "customer",
      "start_s": 82.3,
      "end_s": 85.2,
      "text_en": "You have 2.8. Okay, let's try, I will talk to the party for 2.8, tell me the price.",
      "text_native": "टू पॉइंट ऐट है। चलो कोशिश करते हैं टू पॉइंट ऐट की पार्टी से बात कर लूंगा, भाव बताओ।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 50,
      "speaker": "agent",
      "start_s": 85.5,
      "end_s": 87.4,
      "text_en": "Its price is, you need it in sheet, right?",
      "text_native": "भाव है इसका, शीट का चाहिए ना आपको तो?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 51,
      "speaker": "customer",
      "start_s": 87.9,
      "end_s": 89.2,
      "text_en": "Yes, I need it in sheet, directly.",
      "text_native": "हां, शीट का मेरे को डायरेक्ट।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 52,
      "speaker": "agent",
      "start_s": 90.2,
      "end_s": 91.6,
      "text_en": "It will cost, should I tell you with loading?",
      "text_native": "का पड़ेगा, विथ लोडिंग बताऊं ना?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 53,
      "speaker": "customer",
      "start_s": 91.9,
      "end_s": 93.2,
      "text_en": "And I will need it from Jaipur, right?",
      "text_native": "और जयपुर से चाहिएगा मेरे को है ना?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 54,
      "speaker": "agent",
      "start_s": 93.5,
      "end_s": 97.2,
      "text_en": "No, we can give it from Ghaziabad, sir, it's in our own stock. Just finding it, the size is such that you won't find 2.8 1400 quickly.",
      "text_native": "नहीं, गाजियाबाद से दे पाएंगे सर, हमारे खुद के स्टॉक में है ना। ये ढूंढने में ही साइज ही ऐसा है मिलेगा नहीं टू पॉइंट ऐट चौदह सौ जल्दी से।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 55,
      "speaker": "customer",
      "start_s": 97.5,
      "end_s": 97.9,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 56,
      "speaker": "agent",
      "start_s": 98.4,
      "end_s": 99.4,
      "text_en": "Yes, we can give it from Ghaziabad, our",
      "text_native": "हां, गाजियाबाद से दे पाएंगे हमारे"
    },
    {
      "ucid": "21112178583919071",
      "idx": 57,
      "speaker": "customer",
      "start_s": 99.4,
      "end_s": 100.5,
      "text_en": "Will you get it cut and give it to me?",
      "text_native": "आप कटिंग करवा के दे दोगे मेरे को?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 58,
      "speaker": "agent",
      "start_s": 100.7,
      "end_s": 102.8,
      "text_en": "Yes, we will get it cut and give it to you. Just tell me what the length will be.",
      "text_native": "हां कटिंग करा के दे देंगे आपको। लेंथ क्या रहेगी इसमें वो बता देना बस।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 59,
      "speaker": "customer",
      "start_s": 103.1,
      "end_s": 106.1,
      "text_en": "6 feet and 10 feet and will you get it cut again and again in 17.5?",
      "text_native": "छह फुट और दस फुट और वापस वापस भी कटिंग करवा दोगे साढ़े सत्रह में?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 60,
      "speaker": "agent",
      "start_s": 106.4,
      "end_s": 109.6,
      "text_en": "No no, I mean if one coil is cut, it will keep getting cut, just tell one size. It will be cut in a single time.",
      "text_native": "नहीं नहीं, एक ही मतलब कॉइल कटेगी तो कटती रहेगी, एक ही साइज बता दो। सिंगल टाइम में कट होगा।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 61,
      "speaker": "customer",
      "start_s": 109.9,
      "end_s": 110.8,
      "text_en": "Oh, I understood that.",
      "text_native": "अरे वो तो समझ गया।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 62,
      "speaker": "customer",
      "start_s": 111.8,
      "end_s": 112.5,
      "text_en": "Okay, you tell me.",
      "text_native": "ठीक है, बताओ आप।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 63,
      "speaker": "agent",
      "start_s": 112.7,
      "end_s": 114.2,
      "text_en": "56,750 with loading.",
      "text_native": "छप्पन सात सौ पचास विथ लोडिंग।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 64,
      "speaker": "customer",
      "start_s": 114.5,
      "end_s": 114.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 65,
      "speaker": "agent",
      "start_s": 115.2,
      "end_s": 116.5,
      "text_en": "Okay? 2.8 1400.",
      "text_native": "ठीक है? टू पॉइंट ऐट चौदह सौ।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 66,
      "speaker": "agent",
      "start_s": 117.3,
      "end_s": 118.2,
      "text_en": "Ex-Ghaziabad.",
      "text_native": "एक्स गाजियाबाद।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 67,
      "speaker": "customer",
      "start_s": 119.3,
      "end_s": 120.4,
      "text_en": "56,750.",
      "text_native": "छप्पन सात सौ पचास।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 68,
      "speaker": "customer",
      "start_s": 121.6,
      "end_s": 123.5,
      "text_en": "Okay, I will tell you after talking to the party.",
      "text_native": "ठीक है, मैं बताता हूं पार्टी से बात करके।"
    },
    {
      "ucid": "21112178583919071",
      "idx": 69,
      "speaker": "agent",
      "start_s": 123.8,
      "end_s": 125.2,
      "text_en": "I am putting it on WhatsApp for you, okay?",
      "text_native": "मैं WhatsApp पे डाल दे रहा हूं आपको, ठीक है?"
    },
    {
      "ucid": "21112178583919071",
      "idx": 70,
      "speaker": "customer",
      "start_s": 125.4,
      "end_s": 125.8,
      "text_en": "Yes, put it.",
      "text_native": "हां डालो।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178583919071",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "जी नमस्कार सर, अभिनव बात कर रहा था मैं JSW से। जी सर आपका अकाउंट रजिस्टर्ड था पद्मावती इंटरनेशनल...",
      "comment": "Agent identified self, company, and used the customer's business name, and the customer engaged immediately, granting implicit permission."
    },
    {
      "ucid": "21112178583919071",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not lead with a supply or price hook, instead opening with a generic question 'is there any requirement for steel, sir?'"
    },
    {
      "ucid": "21112178583919071",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "ट्रेडिंग का है क्या आपका?",
      "comment": "Agent only asked about the customer's business type (trader vs mfg). None of the other 5 discovery questions were attempted."
    },
    {
      "ucid": "21112178583919071",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "छप्पन सात सौ पचास विथ लोडिंग। ... हां तो उसमें तो है हमारे पास खुद के यार्ड में।",
      "comment": "Agent pitched a specific landed price to counter the price objection and also pitched availability from own stockyard for a specific requirement."
    },
    {
      "ucid": "21112178583919071",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "अभी चाहिए मेरे को चौदह सौ का माल। ... टू पॉइंट नाइन में चाहिए। ... हां, दस टन।",
      "comment": "Agent confirmed a current requirement and captured the key details (thickness, width, quantity, location) and confirmed stock availability for a near-match."
    },
    {
      "ucid": "21112178583919071",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "मैं WhatsApp पे डाल दे रहा हूं आपको, ठीक है?",
      "comment": "Agent established a clear next step of sending the quote via WhatsApp, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "21112178583919071",
      "obj_type": "price",
      "state": "handled",
      "evidence": "सर आपके भाव सेट नहीं होते हैं, माल तो खूब आता ही है।",
      "response": "क्या भाव में लिया कुछ आईडिया बता सकते हो सर? ... छप्पन सात सौ पचास विथ लोडिंग।"
    },
    {
      "ucid": "21112178583919071",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "इस भाव में तो सर मैंने जयपुर से माल लिया है कल ही।",
      "response": "पर ये पूछ रहा हूं अभी कोई रिक्वायरमेंट है जो आपको दे सके हम मटेरियल अच्छे रेट में?"
    },
    {
      "ucid": "21112178583919071",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "ठीक है, मैं बताता हूं पार्टी से बात करके।",
      "response": "मैं WhatsApp पे डाल दे रहा हूं आपको, ठीक है?"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)"
  ],
  "objection_phrases_list": []
}