{
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  "call_date": "2026-08-04",
  "start_time": "1899-12-30 15:51:24",
  "end_time": "1899-12-30 15:51:52",
  "duration_sec": 28,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc03c6d16a1fba709420fd2920bf2d02b.mp3",
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  "raw_payload": null,
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  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 8.208,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] AGENT: Hello\n[4s] CUSTOMER: Yes, Gorakh bhai   (હા ગોરખ ભાઈ)\n[5s] AGENT: Yes   (हाँजी)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"Hindi\", \"English\"]",
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  "connected": 1,
  "audio_notes": "clear: The call begins with brief hold music before the conversation starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "3 turn(s) - greeting or voicemail only, no scorable conversation",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "excluded",
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  "rubric_version": "1.0.0",
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  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
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  "pitch_adherence_score": null,
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  "pitch_coaching_note": null,
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  "agent_committed_date": null,
  "call_summary": null,
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  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:40",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
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  "agent_talk_sec": 0.9,
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      "ucid": "21112178583888471",
      "idx": 0,
      "speaker": "agent",
      "start_s": 2.83,
      "end_s": 3.23,
      "text_en": "Hello",
      "text_native": "Hello"
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      "ucid": "21112178583888471",
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      "speaker": "customer",
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      "end_s": 4.57,
      "text_en": "Yes, Gorakh bhai",
      "text_native": "હા ગોરખ ભાઈ"
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      "text_en": "Yes",
      "text_native": "हाँजी"
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  "objection_phrases_list": []
}