{ "ucid": "21112178582658581", "call_date": "2026-08-04", "start_time": "1899-12-30 12:26:25", "end_time": "1899-12-30 12:29:06", "duration_sec": 161, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb90c8fe863e6853aa2375b173541cb64.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 206, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178582658581__DIAb90c8fe863e6853aa2375b173541cb64.mp3", "audio_bytes": 428976, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 142.992, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[3s] AGENT: Hello Namokar Engineering?\n[4s] CUSTOMER: Yes.\n[5s] AGENT: Sir, good good afternoon. This is Aditya from JSW One.\n[8s] CUSTOMER: Yes sir, please tell me.\n[9s] AGENT: Yeah sir, actually you have registered on our platform. Regarding that we have called you. Uh I guess you have gave us some requirement also uh on June month but it didn't get closed.\n[15s] AGENT: Currently are you looking for some some material for E250 in HR?\n[18s] CUSTOMER: No, currently I'm not looking sir. Actually the requirement I posted is uh the order is not finalized yet. So if it gets finalized, I'll I'll I'll contact you.\n[26s] AGENT: Uh okay. Can I share you my WhatsApp number uh on this?\n[28s] CUSTOMER: Is this your WhatsApp number?\n[29s] AGENT: No sir, actually I will uh is this your WhatsApp number? Then I will share you my personal number.\n[33s] CUSTOMER: Yeah, yeah, yeah. This is my WhatsApp number.\n[34s] AGENT: Okay sir, if there's any requirement you can uh can you tell me can you tell me about your business? Can you brief me?\n[38s] CUSTOMER: We we are actually sir uh manufacturer of uh components required mainly for steel industries. Like we are vendors for JSW Steel for uh spares, whatever spares that are required to uh maintain the machines that are required to manufacture the steel.\n[47s] AGENT: So yeah, so you are the manufacturer of specific parts like so.\n[50s] CUSTOMER: Yeah, yeah.\n[51s] AGENT: Okay sir, okay, got it. Uh okay sir, if there's any requirement you share me. Monthly how much do you purchase average?\n[55s] CUSTOMER: There is no any sir any anything specific sir. We are all all requirements are tailor tailor tailor made.\n[58s] AGENT: So no no no, I was asking approximate requirement per month.\n[101s] CUSTOMER: Sir, it's not like I mean it is yeah, what that's what I'm telling. It depends on requirement. Sometimes sometimes I require ten tons, sometimes I require thirty tons, sometimes I require one ton only. So it it depends.\n[109s] AGENT: Okay, got it.\n[109s] AGENT: Okay, got it, got it. I will share you my WhatsApp number. If there is any update from your end, please share.\n[113s] CUSTOMER: Yeah, yeah. Thank you.\n[114s] AGENT: Thank you, sir.", "language": "English", "languages": "[\"English\"]", "turn_count": 27, "connected": 1, "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "27 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer has no immediate need, secure a specific follow-up date instead of just sharing your number and waiting for them to call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead who is a manufacturer of spares for the steel industry. The customer confirmed they have no current requirement as a prior project is not yet finalized. The agent gathered basic information about their business and variable monthly tonnage (sometimes as low as 1 MT). The call ended with the agent offering to share his number for any future needs, without a firm next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, good good afternoon. This is Aditya from JSW One. CUSTOMER: Yes sir, please tell me.\", \"comment\": \"The agent identified himself and the company, and the customer gave implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Currently are you looking for some some material for E250 in HR?\", \"comment\": \"The agent did not lead with a supply or price hook, instead jumping directly to asking about a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: can you tell me about your business? ... Monthly how much do you purchase average?\", \"comment\": \"Agent successfully discovered what the customer manufactures, their end application, and their monthly tonnage, but did not ask about suppliers, JSW share, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs after the discovery phase.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Currently are you looking for some some material for E250 in HR?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I will share you my WhatsApp number. If there is any update from your end, please share.\", \"comment\": \"This is a passive closing; it does not establish a committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, secure a specific follow-up date instead of just sharing your number and waiting for them to call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who is a manufacturer of spares for the steel industry. The customer confirmed they have no current requirement as a prior project is not yet finalized. The agent gathered basic information about their business and variable monthly tonnage (sometimes as low as 1 MT). The call ended with the agent offering to share his number for any future needs, without a firm next step.\"}", "error": null, "latency_ms": 26155, "input_tokens": 3220, "output_tokens": 803, "created_at": "2026-09-25 10:58:48", "sentiment": "positive", "sentiment_score": 0.56, "sentiment_confidence": "high", "pos": 12, "neg": 4, "lex_hits": 18, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.69, "agent_talk_sec": 75.1, "customer_talk_sec": 33.7, "dead_air_sec": 52.2, "longest_monologue_sec": 42.5, "agent_wpm": 151.0, "interruptions": 0, "agent_turns": 15, "customer_turns": 12, "discovery_qs": 7, "words_agent": 189, "words_customer": 156, "monologue_heavy": 0, "turns": [ { "ucid": "21112178582658581", "idx": 0, "speaker": "customer", "start_s": 0.7, "end_s": 1.21, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178582658581", "idx": 1, "speaker": "agent", "start_s": 1.57, "end_s": 2.0, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178582658581", "idx": 2, "speaker": "customer", "start_s": 2.2, "end_s": 2.6, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178582658581", "idx": 3, "speaker": "agent", "start_s": 2.8, "end_s": 3.1, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178582658581", "idx": 4, "speaker": "agent", "start_s": 3.3, "end_s": 4.2, "text_en": "Hello Namokar Engineering?", "text_native": "Hello Namokar Engineering?" }, { "ucid": "21112178582658581", "idx": 5, "speaker": "customer", "start_s": 4.3, "end_s": 4.6, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178582658581", "idx": 6, "speaker": "agent", "start_s": 5.0, "end_s": 7.5, "text_en": "Sir, good good afternoon. This is Aditya from JSW One.", "text_native": "Sir, good good afternoon. This is Aditya from JSW One." }, { "ucid": "21112178582658581", "idx": 7, "speaker": "customer", "start_s": 7.8, "end_s": 9.0, "text_en": "Yes sir, please tell me.", "text_native": "Yes sir, please tell me." }, { "ucid": "21112178582658581", "idx": 8, "speaker": "agent", "start_s": 9.2, "end_s": 14.9, "text_en": "Yeah sir, actually you have registered on our platform. Regarding that we have called you. Uh I guess you have gave us some requirement also uh on June month but it didn't get closed.", "text_native": "Yeah sir, actually you have registered on our platform. Regarding that we have called you. Uh I guess you have gave us some requirement also uh on June month but it didn't get closed." }, { "ucid": "21112178582658581", "idx": 9, "speaker": "agent", "start_s": 15.2, "end_s": 18.2, "text_en": "Currently are you looking for some some material for E250 in HR?", "text_native": "Currently are you looking for some some material for E250 in HR?" }, { "ucid": "21112178582658581", "idx": 10, "speaker": "customer", "start_s": 18.5, "end_s": 25.5, "text_en": "No, currently I'm not looking sir. Actually the requirement I posted is uh the order is not finalized yet. So if it gets finalized, I'll I'll I'll contact you.", "text_native": "No, currently I'm not looking sir. Actually the requirement I posted is uh the order is not finalized yet. So if it gets finalized, I'll I'll I'll contact you." }, { "ucid": "21112178582658581", "idx": 11, "speaker": "agent", "start_s": 25.7, "end_s": 27.6, "text_en": "Uh okay. Can I share you my WhatsApp number uh on this?", "text_native": "Uh okay. Can I share you my WhatsApp number uh on this?" }, { "ucid": "21112178582658581", "idx": 12, "speaker": "customer", "start_s": 27.8, "end_s": 29.0, "text_en": "Is this your WhatsApp number?", "text_native": "Is this your WhatsApp number?" }, { "ucid": "21112178582658581", "idx": 13, "speaker": "agent", "start_s": 29.2, "end_s": 32.5, "text_en": "No sir, actually I will uh is this your WhatsApp number? Then I will share you my personal number.", "text_native": "No sir, actually I will uh is this your WhatsApp number? Then I will share you my personal number." }, { "ucid": "21112178582658581", "idx": 14, "speaker": "customer", "start_s": 32.6, "end_s": 34.2, "text_en": "Yeah, yeah, yeah. This is my WhatsApp number.", "text_native": "Yeah, yeah, yeah. This is my WhatsApp number." }, { "ucid": "21112178582658581", "idx": 15, "speaker": "agent", "start_s": 34.4, "end_s": 37.8, "text_en": "Okay sir, if there's any requirement you can uh can you tell me can you tell me about your business? Can you brief me?", "text_native": "Okay sir, if there's any requirement you can uh can you tell me can you tell me about your business? Can you brief me?" }, { "ucid": "21112178582658581", "idx": 16, "speaker": "customer", "start_s": 37.9, "end_s": 47.0, "text_en": "We we are actually sir uh manufacturer of uh components required mainly for steel industries. Like we are vendors for JSW Steel for uh spares, whatever spares that are required to uh maintain the machines that are required to manufacture the steel.", "text_native": "We we are actually sir uh manufacturer of uh components required mainly for steel industries. Like we are vendors for JSW Steel for uh spares, whatever spares that are required to uh maintain the machines that are required to manufacture the steel." }, { "ucid": "21112178582658581", "idx": 17, "speaker": "agent", "start_s": 47.2, "end_s": 50.0, "text_en": "So yeah, so you are the manufacturer of specific parts like so.", "text_native": "So yeah, so you are the manufacturer of specific parts like so." }, { "ucid": "21112178582658581", "idx": 18, "speaker": "customer", "start_s": 50.1, "end_s": 50.5, "text_en": "Yeah, yeah.", "text_native": "Yeah, yeah." }, { "ucid": "21112178582658581", "idx": 19, "speaker": "agent", "start_s": 50.7, "end_s": 54.6, "text_en": "Okay sir, okay, got it. Uh okay sir, if there's any requirement you share me. Monthly how much do you purchase average?", "text_native": "Okay sir, okay, got it. Uh okay sir, if there's any requirement you share me. Monthly how much do you purchase average?" }, { "ucid": "21112178582658581", "idx": 20, "speaker": "customer", "start_s": 54.8, "end_s": 57.8, "text_en": "There is no any sir any anything specific sir. We are all all requirements are tailor tailor tailor made.", "text_native": "There is no any sir any anything specific sir. We are all all requirements are tailor tailor tailor made." }, { "ucid": "21112178582658581", "idx": 21, "speaker": "agent", "start_s": 58.0, "end_s": 100.5, "text_en": "So no no no, I was asking approximate requirement per month.", "text_native": "So no no no, I was asking approximate requirement per month." }, { "ucid": "21112178582658581", "idx": 22, "speaker": "customer", "start_s": 100.8, "end_s": 108.5, "text_en": "Sir, it's not like I mean it is yeah, what that's what I'm telling. It depends on requirement. Sometimes sometimes I require ten tons, sometimes I require thirty tons, sometimes I require one ton only. So it it depends.", "text_native": "Sir, it's not like I mean it is yeah, what that's what I'm telling. It depends on requirement. Sometimes sometimes I require ten tons, sometimes I require thirty tons, sometimes I require one ton only. So it it depends." }, { "ucid": "21112178582658581", "idx": 23, "speaker": "agent", "start_s": 108.6, "end_s": 109.1, "text_en": "Okay, got it.", "text_native": "Okay, got it." }, { "ucid": "21112178582658581", "idx": 24, "speaker": "agent", "start_s": 109.3, "end_s": 112.5, "text_en": "Okay, got it, got it. I will share you my WhatsApp number. If there is any update from your end, please share.", "text_native": "Okay, got it, got it. I will share you my WhatsApp number. If there is any update from your end, please share." }, { "ucid": "21112178582658581", "idx": 25, "speaker": "customer", "start_s": 112.7, "end_s": 114.0, "text_en": "Yeah, yeah. Thank you.", "text_native": "Yeah, yeah. Thank you." }, { "ucid": "21112178582658581", "idx": 26, "speaker": "agent", "start_s": 114.2, "end_s": 115.0, "text_en": "Thank you, sir.", "text_native": "Thank you, sir." } ], "steps": [ { "ucid": "21112178582658581", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "AGENT: Sir, good good afternoon. This is Aditya from JSW One. CUSTOMER: Yes sir, please tell me.", "comment": "The agent identified himself and the company, and the customer gave implicit permission to proceed." }, { "ucid": "21112178582658581", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Currently are you looking for some some material for E250 in HR?", "comment": "The agent did not lead with a supply or price hook, instead jumping directly to asking about a requirement." }, { "ucid": "21112178582658581", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "AGENT: can you tell me about your business? ... Monthly how much do you purchase average?", "comment": "Agent successfully discovered what the customer manufactures, their end application, and their monthly tonnage, but did not ask about suppliers, JSW share, or payment terms." }, { "ucid": "21112178582658581", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not pitch any USPs after the discovery phase." }, { "ucid": "21112178582658581", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "AGENT: Currently are you looking for some some material for E250 in HR?", "comment": "The agent successfully asked if a current requirement exists, which is the core intent of this step." }, { "ucid": "21112178582658581", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: I will share you my WhatsApp number. If there is any update from your end, please share.", "comment": "This is a passive closing; it does not establish a committed next step like a quote or a scheduled callback." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }