{
  "ucid": "21112178582653741",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 12:25:37",
  "end_time": "1899-12-30 12:29:38",
  "duration_sec": 241,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3f6651b4eb5532365e65731231659273.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 228,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178582653741__DIA3f6651b4eb5532365e65731231659273.mp3",
  "audio_bytes": 666360,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 222.12,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello Sanjay ji, greetings.   (हेलो संजय जी, नमस्कार।)\n[2s] CUSTOMER: Greetings.   (नमस्कार जी।)\n[3s] AGENT: This is Abdul speaking, sir, I'm from JSW. You are speaking from Idea Fasteners Private Limited.   (ये अब्दुल बात कर रहा हूं सर, मैं JSW से। Idea Fasteners Private Limited से बात कर रहे हैं आप।)\n[7s] CUSTOMER: Who, where are you calling from?   (कौन, कहां से बोल रहे हो?)\n[8s] AGENT: I am calling from JSW, sir, from Jindal Steel Mumbai head office.   (मैं JSW से बात कर रहा हूं सर, Jindal Steel Mumbai head office से।)\n[11s] CUSTOMER: Yes, yes, yes, go on, go on.   (हां जी, हां जी, हां जी, बोलिए बोलिए।)\n[12s] AGENT: Your company was registered here, sir, under the name Idea Fasteners Private Limited.   (आपकी कंपनी सर यहां रजिस्टर्ड थी, Idea Fasteners Private Limited के नाम से।)\n[15s] CUSTOMER: Yes.   (हां जी।)\n[15s] AGENT: So I called for that. Do you have any requirement for wire rod, sir?   (तो उसके लिए मैं फोन किया था। मैं कुछ रिक्वायरमेंट है क्या सर आपको wire rod में?)\n[18s] CUSTOMER: Sir, there's one thing I don't understand. When we order JSW material directly, it's expensive for us. Your distributors are giving it cheaper.   (सर हमें एक चीज नहीं समझ आ रहा, JSW का माल हम डायरेक्ट लिखवाते हैं, हमें महंगा पड़ रहा है, आपके डिस्ट्रीब्यूटर सस्ता दे रहे हैं।)\n[23s] AGENT: No, it's like, see what happens basically, sir, see, the distributors, suppose they have stocked the material for six months, eight months. The rate was lower at that time.   (नहीं, ऐसा, देखिए होता क्या है सर बेसिकली, देखिए, डिस्ट्रीब्यूटर जो लोग होता है, उन मान लीजिए कि माल स्टॉक करके छह महीना, आठ महीना से रखा हुआ है। उस टाइम पे रेट कम था।)\n[28s] CUSTOMER: No, no sir, that delivery... your distributors, there are only one or two in Ludhiana. The material arrives, and they pick it up immediately, they don't even store it. The challenge is we are buying in the export parity price which we are taking from you. We should be around 12% cheaper than the local distributor or trader. Nowadays, it has become so that it's more expensive for us to buy material directly from you than from a trader.   (नहीं नहीं सर, वो डिलीवरी, आपके जो डिस्ट्रीब्यूटर है, एक दो ही हैं लुधियाना में। वो माल आता है, साथ-साथ में ही वो पिक करते हैं, स्टोर तो वो भी नहीं करते हैं। The challenge is we are buying in the export parity price जो हम आपसे माल ले रहे हैं। We should be around 12% cheaper than the local distributor या trader से। आज के टाइम में तो यह हो गया है, हम ट्रेडर से भी एक्सपेंसिव पड़ रहा है हमें आपसे डायरेक्ट माल लेने का।)\n[39s] AGENT: No, I will get the rate reduced, no issue. I will talk to them. Which material do you need, sir, please tell me?   (नहीं, मैं रेट कम करा दूंगा, कोई इशू नहीं है। मैं बात कर लूंगा। कौन सा मटेरियल चाहिए सर आपको, थोड़ा बताइए?)\n[42s] CUSTOMER: Sir, we need, write it down...   (सर हमें, लिखिए...)\n[43s] AGENT: Do you need wire rod? For wire rod fasteners, do you need wire rod?   (Wire rod लगता है आपको? Wire rod fasteners के लिए क्या wire rod लगता है क्या आपको?)\n[45s] CUSTOMER: Sir, we need wire rod, and we also need sheet. We have just bought sheet from Tata now.   (सर wire rod भी लगता है, हमारे sheet भी लगता है। हमने अभी Tata से sheet ली है हम अभी।)\n[48s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[49s] AGENT: So for wire rod, I will get it done. I will get you the best rate for wire rod. Tell me for wire rod, I will get you 40 tons.   (तो wire rod का तो मैं करा दूंगा। Wire rod में बेस्ट रेट दिला दूंगा। Wire rod का बोलिए, 40 ton दिला दूंगा आपको।)\n[52s] CUSTOMER: We need 1010 grade and 1018 grade.   (आप 1010 grade और 1018 grade लगता है।)\n[54s] AGENT: 1018?\n[55s] CUSTOMER: 1018 and 1010.\n[56s] AGENT: 1010, yes. So do you have any requirement for this now? I can get you 40 tons right now, if you have a requirement, at the best rate.   (1010, हां। तो अभी इसमें से कुछ रिक्वायरमेंट है? मैं 40 ton दिला दूंगा आपको अभी, रिक्वायरमेंट हो तो, बेस्ट रेट में।)\n[60s] CUSTOMER: You, you get me 10 mm and 12 mm, look into it.   (आप यह आप दिलवाइए 10 mm और 12 mm देखिए।)\n[102s] AGENT: For what quantity? For a single size, sir, for a plant order, for a single size I need 40 tons for a plant order.   (कितना क्वांटिटी का? सिंगल साइज में सर प्लांट ऑर्डर के लिए, सिंगल साइज में मुझे 40 ton चाहिए प्लांट ऑर्डर के लिए।)\n[106s] CUSTOMER: Yes, we will take 40 tons, sir, no problem sir, we 40 tons.   (हां, 40 ton हम ले लेंगे सर, कोई दिक्कत नहीं है सर, हम 40 tons.)\n[108s] AGENT: What do you make, please tell me, the end application?   (आप क्या बनाते हैं थोड़ा बताइए, end application?)\n[110s] CUSTOMER: We have exports of fasteners, and it's all fasteners to the USA.   (हमारी एक्सपोर्ट है फास्टनर्स और फास्टनर्स की है USA में सारी।)\n[113s] AGENT: Okay, okay, okay, okay.   (अच्छा अच्छा अच्छा अच्छा।)\n[114s] AGENT: Today the PL (Price List) is coming from the plant, for wire rod. Okay? So then I... I have two or three more orders from there, from Amritsar.   (आज PL आने वाली है प्लांट से, wire rod का। ठीक है? तो फिर मैं, मेरे पास दो तीन ऑर्डर और भी है वहां का, अमृतसर का है।)\n[118s] CUSTOMER: Okay.   (ठीक है।)\n[119s] AGENT: Of 1018 grade.   (1018 grade का।)\n[120s] CUSTOMER: So yes, check that. For us, we need it at export parity prices, but I just don't understand, the prices are high. So we are unable to...   (तो हां वो चेक करिए, हमारे, हमें तो export parity prices पे चाहिए, लेकिन मुझे समझ ही नहीं आ रहा, prices ज्यादा हैं। तो we are unable to...)\n[124s] AGENT: No, the rate I will give you for wire rod, I will give you a rate for wire rod that is cheaper than the entire market, the entire market. Because wire rod is close... what happens with wire rod is, it goes directly from the plant, the material goes from the plant, you get the plant's rate. It will be one rupee, one rupee less for you, the delivered rate. The material will be dispatched directly from the plant, one truck load vehicle, it will go straight to your place.   (नहीं, जो मैं, जो मैं आपको wire rod का रेट दूंगा ना, wire rod का रेट मैं पूरा मार्केट से आपको सस्ता दूंगा, पूरा मार्केट से। Because wire rod close होता है, wire rod का क्या है ना, सीधा प्लांट, प्लांट से मटेरियल जाता है, प्लांट का रेट जाता है आपको। एक रुपए, एक रुपए कमी पड़ेगा आपको delivered rate। प्लांट से सीधा मटेरियल निकलेगा, एक ट्रक लोड गाड़ी, सीधा आपके यहां चला जाएगा।)\n[134s] CUSTOMER: Sir, the material we took from you before, that came by a train, we picked it up from the train.   (सर हमने आगे जो आपसे माल लिया, वो तो by a train आया था, हमने ट्रेन से पिक किया था आपका।)\n[137s] AGENT: Via rake, it must have gone by rake. Yes, sometimes it goes by rake, sometimes... by rake, sometimes by train, it goes by that, what do you call it, by truck. Material from Karnataka...   (Rake के थ्रू, rake से तो गया होगा। हां, कभी कभी rake से जाता है, कभी कभी, rake से, कभी कभी ट्रेन, उससे जाता है, क्या बोलते हैं कि ट्रक से। कर्नाटका से मटेरियल...)\n[142s] CUSTOMER: We need the cheaper rate, let me know which is the cheaper option.   (हमें जो रेट सस्ता चाहिए, let me know which is the cheaper option.)\n[144s] AGENT: Okay, send me the inquiry now, what mm, which grade you need. I have sent it on WhatsApp. And by when will you purchase?   (ठीक है, आप मुझे इंक्वायरी भेज दीजिए अभी कितने mm, कौन सा ग्रेड चाहिए आपको। WhatsApp में कर दिया हूं। And कब तक परचेस करेंगे आप?)\n[148s] CUSTOMER: Sir, I will do it this month itself, next week you tell me now what...   (सर मैं तो इसी मंथ में कर लूंगा, नेक्स्ट वीक आप मुझे अब बताइए क्या...)\n[150s] AGENT: No, actually what happens sir, the process is this, the process is basically that at the time of placing the order, sir, there is a 20% advance, and the remaining 80% is before material dispatch. So I will have to place the order today itself.   (नहीं, एक्चुअली होता क्या है सर, प्रोसेस यह है, प्रोसेस यह है बेसिकली कि ऑर्डर लगाते टाइम सर 20% एडवांस होता है, बाकी रिमेनिंग 80% बिफोर मटेरियल डिस्पैच। तो मुझे आज ही अगर ऑर्डर लगाना ही पड़ेगा।)\n[156s] CUSTOMER: That's not a problem, sir. We need good pricing. You share the price, I will get back to you.   (वो कोई दिक्कत नहीं है सर, हमें तो प्राइसिंग अच्छा चाहिए। आप प्राइस शेयर करो, I will get back to you.)\n[160s] AGENT: You send me the inquiry now, the rate is coming, as soon as the rate comes, I will call you, sir, okay?   (अभी आप मुझे इंक्वायरी भेज दो, अभी रेट आ रहा है, रेट आते ही मैं आपको कॉल करता हूं सर, ठीक है?)\n[203s] CUSTOMER: Okay beta (son/dear).   (Okay बेटा।)\n[204s] AGENT: Okay, okay, thank you sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 43,
  "connected": 1,
  "audio_notes": "clear: The customer uses the informal term 'beta' (son/dear) towards the agent at the end of the call, which is a minor conversational quirk.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "43 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]",
  "pitch_coaching_note": "The customer took control of the call with a price objection. Deliver your supply/price hook right after the introduction to set the frame, instead of immediately asking for a requirement.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent is arranging a direct plant dispatch for a 40-ton order, which has a lead time, rather than supplying from a local stockyard.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a fastener manufacturer, immediately raised a strong objection about JSW's direct pricing being higher than distributors. The agent handled this by promising a competitive delivered rate for wire rod. He then qualified a 40-ton requirement for 1010/1018 grade and closed by committing to send a quote as soon as the new price list was available the same day.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello Sanjay ji, greetings. This is Abdul speaking, sir, I'm from JSW.\", \"comment\": \"Agent greeted, used the customer's name, and identified JSW; the customer immediately engaged, giving implicit permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook; he went straight from the intro to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What do you make, please tell me, the end application?\", \"comment\": \"Agent discovered what the customer manufactures, the end application, and the customer volunteered a current supplier (Tata).\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"the rate I will give you for wire rod, I will give you a rate for wire rod that is cheaper than the entire market... It will be one rupee, one rupee less for you, the delivered rate.\", \"comment\": \"Agent pitched a competitive 'delivered rate', which was the correct USP to counter the customer's price objection.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You send me the inquiry now, what mm, which grade you need... And by when will you purchase?\", \"comment\": \"Agent confirmed a current requirement and captured all necessary details: grade, size, quantity, location, and timeline.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"the rate is coming, as soon as the rate comes, I will call you, sir, okay?\", \"comment\": \"Agent committed to calling the customer back with a price as soon as the new price list arrived that day.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"The customer took control of the call with a price objection. Deliver your supply/price hook right after the introduction to set the frame, instead of immediately asking for a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent is arranging a direct plant dispatch for a 40-ton order, which has a lead time, rather than supplying from a local stockyard.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"it's more expensive for us to buy material directly from you than from a trader.\", \"response\": \"the rate I will give you for wire rod... will be one rupee, one rupee less for you, the delivered rate.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"You share the price, I will get back to you.\", \"response\": \"You send me the inquiry now, the rate is coming, as soon as the rate comes, I will call you, sir, okay?\"}], \"call_summary\": \"The customer, a fastener manufacturer, immediately raised a strong objection about JSW's direct pricing being higher than distributors. The agent handled this by promising a competitive delivered rate for wire rod. He then qualified a 40-ton requirement for 1010/1018 grade and closed by committing to send a quote as soon as the new price list was available the same day.\"}",
  "error": null,
  "latency_ms": 42394,
  "input_tokens": 5044,
  "output_tokens": 1038,
  "created_at": "2026-09-25 11:01:31",
  "sentiment": "negative",
  "sentiment_score": -0.378,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 23,
  "lex_hits": 21,
  "objection_phrases": "[\"price\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.553,
  "agent_talk_sec": 108.4,
  "customer_talk_sec": 87.5,
  "dead_air_sec": 45.1,
  "longest_monologue_sec": 42.7,
  "agent_wpm": 262.9,
  "interruptions": 0,
  "agent_turns": 23,
  "customer_turns": 20,
  "discovery_qs": 11,
  "words_agent": 475,
  "words_customer": 287,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178582653741",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.01,
      "end_s": 2.2,
      "text_en": "Hello Sanjay ji, greetings.",
      "text_native": "हेलो संजय जी, नमस्कार।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.5,
      "end_s": 3.07,
      "text_en": "Greetings.",
      "text_native": "नमस्कार जी।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.27,
      "end_s": 6.6,
      "text_en": "This is Abdul speaking, sir, I'm from JSW. You are speaking from Idea Fasteners Private Limited.",
      "text_native": "ये अब्दुल बात कर रहा हूं सर, मैं JSW से। Idea Fasteners Private Limited से बात कर रहे हैं आप।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.9,
      "end_s": 7.94,
      "text_en": "Who, where are you calling from?",
      "text_native": "कौन, कहां से बोल रहे हो?"
    },
    {
      "ucid": "21112178582653741",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.16,
      "end_s": 10.3,
      "text_en": "I am calling from JSW, sir, from Jindal Steel Mumbai head office.",
      "text_native": "मैं JSW से बात कर रहा हूं सर, Jindal Steel Mumbai head office से।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.53,
      "end_s": 11.9,
      "text_en": "Yes, yes, yes, go on, go on.",
      "text_native": "हां जी, हां जी, हां जी, बोलिए बोलिए।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.08,
      "end_s": 14.6,
      "text_en": "Your company was registered here, sir, under the name Idea Fasteners Private Limited.",
      "text_native": "आपकी कंपनी सर यहां रजिस्टर्ड थी, Idea Fasteners Private Limited के नाम से।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.7,
      "end_s": 15.0,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.1,
      "end_s": 18.0,
      "text_en": "So I called for that. Do you have any requirement for wire rod, sir?",
      "text_native": "तो उसके लिए मैं फोन किया था। मैं कुछ रिक्वायरमेंट है क्या सर आपको wire rod में?"
    },
    {
      "ucid": "21112178582653741",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 22.5,
      "text_en": "Sir, there's one thing I don't understand. When we order JSW material directly, it's expensive for us. Your distributors are giving it cheaper.",
      "text_native": "सर हमें एक चीज नहीं समझ आ रहा, JSW का माल हम डायरेक्ट लिखवाते हैं, हमें महंगा पड़ रहा है, आपके डिस्ट्रीब्यूटर सस्ता दे रहे हैं।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.8,
      "end_s": 28.0,
      "text_en": "No, it's like, see what happens basically, sir, see, the distributors, suppose they have stocked the material for six months, eight months. The rate was lower at that time.",
      "text_native": "नहीं, ऐसा, देखिए होता क्या है सर बेसिकली, देखिए, डिस्ट्रीब्यूटर जो लोग होता है, उन मान लीजिए कि माल स्टॉक करके छह महीना, आठ महीना से रखा हुआ है। उस टाइम पे रेट कम था।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 11,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 38.8,
      "text_en": "No, no sir, that delivery... your distributors, there are only one or two in Ludhiana. The material arrives, and they pick it up immediately, they don't even store it. The challenge is we are buying in the export parity price which we are taking from you. We should be around 12% cheaper than the local distributor or trader. Nowadays, it has become so that it's more expensive for us to buy material directly from you than from a trader.",
      "text_native": "नहीं नहीं सर, वो डिलीवरी, आपके जो डिस्ट्रीब्यूटर है, एक दो ही हैं लुधियाना में। वो माल आता है, साथ-साथ में ही वो पिक करते हैं, स्टोर तो वो भी नहीं करते हैं। The challenge is we are buying in the export parity price जो हम आपसे माल ले रहे हैं। We should be around 12% cheaper than the local distributor या trader से। आज के टाइम में तो यह हो गया है, हम ट्रेडर से भी एक्सपेंसिव पड़ रहा है हमें आपसे डायरेक्ट माल लेने का।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 12,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 42.2,
      "text_en": "No, I will get the rate reduced, no issue. I will talk to them. Which material do you need, sir, please tell me?",
      "text_native": "नहीं, मैं रेट कम करा दूंगा, कोई इशू नहीं है। मैं बात कर लूंगा। कौन सा मटेरियल चाहिए सर आपको, थोड़ा बताइए?"
    },
    {
      "ucid": "21112178582653741",
      "idx": 13,
      "speaker": "customer",
      "start_s": 42.3,
      "end_s": 42.9,
      "text_en": "Sir, we need, write it down...",
      "text_native": "सर हमें, लिखिए..."
    },
    {
      "ucid": "21112178582653741",
      "idx": 14,
      "speaker": "agent",
      "start_s": 43.0,
      "end_s": 45.0,
      "text_en": "Do you need wire rod? For wire rod fasteners, do you need wire rod?",
      "text_native": "Wire rod लगता है आपको? Wire rod fasteners के लिए क्या wire rod लगता है क्या आपको?"
    },
    {
      "ucid": "21112178582653741",
      "idx": 15,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 47.8,
      "text_en": "Sir, we need wire rod, and we also need sheet. We have just bought sheet from Tata now.",
      "text_native": "सर wire rod भी लगता है, हमारे sheet भी लगता है। हमने अभी Tata से sheet ली है हम अभी।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 16,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 48.5,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 17,
      "speaker": "agent",
      "start_s": 48.8,
      "end_s": 52.2,
      "text_en": "So for wire rod, I will get it done. I will get you the best rate for wire rod. Tell me for wire rod, I will get you 40 tons.",
      "text_native": "तो wire rod का तो मैं करा दूंगा। Wire rod में बेस्ट रेट दिला दूंगा। Wire rod का बोलिए, 40 ton दिला दूंगा आपको।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 18,
      "speaker": "customer",
      "start_s": 52.2,
      "end_s": 54.0,
      "text_en": "We need 1010 grade and 1018 grade.",
      "text_native": "आप 1010 grade और 1018 grade लगता है।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 19,
      "speaker": "agent",
      "start_s": 54.2,
      "end_s": 54.8,
      "text_en": "1018?",
      "text_native": "1018?"
    },
    {
      "ucid": "21112178582653741",
      "idx": 20,
      "speaker": "customer",
      "start_s": 55.0,
      "end_s": 56.2,
      "text_en": "1018 and 1010.",
      "text_native": "1018 and 1010."
    },
    {
      "ucid": "21112178582653741",
      "idx": 21,
      "speaker": "agent",
      "start_s": 56.4,
      "end_s": 59.8,
      "text_en": "1010, yes. So do you have any requirement for this now? I can get you 40 tons right now, if you have a requirement, at the best rate.",
      "text_native": "1010, हां। तो अभी इसमें से कुछ रिक्वायरमेंट है? मैं 40 ton दिला दूंगा आपको अभी, रिक्वायरमेंट हो तो, बेस्ट रेट में।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 22,
      "speaker": "customer",
      "start_s": 59.9,
      "end_s": 101.8,
      "text_en": "You, you get me 10 mm and 12 mm, look into it.",
      "text_native": "आप यह आप दिलवाइए 10 mm और 12 mm देखिए।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 23,
      "speaker": "agent",
      "start_s": 102.0,
      "end_s": 105.5,
      "text_en": "For what quantity? For a single size, sir, for a plant order, for a single size I need 40 tons for a plant order.",
      "text_native": "कितना क्वांटिटी का? सिंगल साइज में सर प्लांट ऑर्डर के लिए, सिंगल साइज में मुझे 40 ton चाहिए प्लांट ऑर्डर के लिए।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 24,
      "speaker": "customer",
      "start_s": 105.6,
      "end_s": 108.0,
      "text_en": "Yes, we will take 40 tons, sir, no problem sir, we 40 tons.",
      "text_native": "हां, 40 ton हम ले लेंगे सर, कोई दिक्कत नहीं है सर, हम 40 tons."
    },
    {
      "ucid": "21112178582653741",
      "idx": 25,
      "speaker": "agent",
      "start_s": 108.2,
      "end_s": 109.8,
      "text_en": "What do you make, please tell me, the end application?",
      "text_native": "आप क्या बनाते हैं थोड़ा बताइए, end application?"
    },
    {
      "ucid": "21112178582653741",
      "idx": 26,
      "speaker": "customer",
      "start_s": 110.0,
      "end_s": 112.5,
      "text_en": "We have exports of fasteners, and it's all fasteners to the USA.",
      "text_native": "हमारी एक्सपोर्ट है फास्टनर्स और फास्टनर्स की है USA में सारी।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 27,
      "speaker": "agent",
      "start_s": 112.6,
      "end_s": 113.5,
      "text_en": "Okay, okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा अच्छा।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 28,
      "speaker": "agent",
      "start_s": 113.8,
      "end_s": 117.8,
      "text_en": "Today the PL (Price List) is coming from the plant, for wire rod. Okay? So then I... I have two or three more orders from there, from Amritsar.",
      "text_native": "आज PL आने वाली है प्लांट से, wire rod का। ठीक है? तो फिर मैं, मेरे पास दो तीन ऑर्डर और भी है वहां का, अमृतसर का है।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 29,
      "speaker": "customer",
      "start_s": 118.0,
      "end_s": 118.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 30,
      "speaker": "agent",
      "start_s": 118.6,
      "end_s": 119.2,
      "text_en": "Of 1018 grade.",
      "text_native": "1018 grade का।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 31,
      "speaker": "customer",
      "start_s": 119.5,
      "end_s": 123.8,
      "text_en": "So yes, check that. For us, we need it at export parity prices, but I just don't understand, the prices are high. So we are unable to...",
      "text_native": "तो हां वो चेक करिए, हमारे, हमें तो export parity prices पे चाहिए, लेकिन मुझे समझ ही नहीं आ रहा, prices ज्यादा हैं। तो we are unable to..."
    },
    {
      "ucid": "21112178582653741",
      "idx": 32,
      "speaker": "agent",
      "start_s": 124.0,
      "end_s": 133.5,
      "text_en": "No, the rate I will give you for wire rod, I will give you a rate for wire rod that is cheaper than the entire market, the entire market. Because wire rod is close... what happens with wire rod is, it goes directly from the plant, the material goes from the plant, you get the plant's rate. It will be one rupee, one rupee less for you, the delivered rate. The material will be dispatched directly from the plant, one truck load vehicle, it will go straight to your place.",
      "text_native": "नहीं, जो मैं, जो मैं आपको wire rod का रेट दूंगा ना, wire rod का रेट मैं पूरा मार्केट से आपको सस्ता दूंगा, पूरा मार्केट से। Because wire rod close होता है, wire rod का क्या है ना, सीधा प्लांट, प्लांट से मटेरियल जाता है, प्लांट का रेट जाता है आपको। एक रुपए, एक रुपए कमी पड़ेगा आपको delivered rate। प्लांट से सीधा मटेरियल निकलेगा, एक ट्रक लोड गाड़ी, सीधा आपके यहां चला जाएगा।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 33,
      "speaker": "customer",
      "start_s": 133.8,
      "end_s": 137.0,
      "text_en": "Sir, the material we took from you before, that came by a train, we picked it up from the train.",
      "text_native": "सर हमने आगे जो आपसे माल लिया, वो तो by a train आया था, हमने ट्रेन से पिक किया था आपका।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 34,
      "speaker": "agent",
      "start_s": 137.2,
      "end_s": 142.0,
      "text_en": "Via rake, it must have gone by rake. Yes, sometimes it goes by rake, sometimes... by rake, sometimes by train, it goes by that, what do you call it, by truck. Material from Karnataka...",
      "text_native": "Rake के थ्रू, rake से तो गया होगा। हां, कभी कभी rake से जाता है, कभी कभी, rake से, कभी कभी ट्रेन, उससे जाता है, क्या बोलते हैं कि ट्रक से। कर्नाटका से मटेरियल..."
    },
    {
      "ucid": "21112178582653741",
      "idx": 35,
      "speaker": "customer",
      "start_s": 142.0,
      "end_s": 144.0,
      "text_en": "We need the cheaper rate, let me know which is the cheaper option.",
      "text_native": "हमें जो रेट सस्ता चाहिए, let me know which is the cheaper option."
    },
    {
      "ucid": "21112178582653741",
      "idx": 36,
      "speaker": "agent",
      "start_s": 144.2,
      "end_s": 148.0,
      "text_en": "Okay, send me the inquiry now, what mm, which grade you need. I have sent it on WhatsApp. And by when will you purchase?",
      "text_native": "ठीक है, आप मुझे इंक्वायरी भेज दीजिए अभी कितने mm, कौन सा ग्रेड चाहिए आपको। WhatsApp में कर दिया हूं। And कब तक परचेस करेंगे आप?"
    },
    {
      "ucid": "21112178582653741",
      "idx": 37,
      "speaker": "customer",
      "start_s": 148.2,
      "end_s": 150.2,
      "text_en": "Sir, I will do it this month itself, next week you tell me now what...",
      "text_native": "सर मैं तो इसी मंथ में कर लूंगा, नेक्स्ट वीक आप मुझे अब बताइए क्या..."
    },
    {
      "ucid": "21112178582653741",
      "idx": 38,
      "speaker": "agent",
      "start_s": 150.2,
      "end_s": 156.0,
      "text_en": "No, actually what happens sir, the process is this, the process is basically that at the time of placing the order, sir, there is a 20% advance, and the remaining 80% is before material dispatch. So I will have to place the order today itself.",
      "text_native": "नहीं, एक्चुअली होता क्या है सर, प्रोसेस यह है, प्रोसेस यह है बेसिकली कि ऑर्डर लगाते टाइम सर 20% एडवांस होता है, बाकी रिमेनिंग 80% बिफोर मटेरियल डिस्पैच। तो मुझे आज ही अगर ऑर्डर लगाना ही पड़ेगा।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 39,
      "speaker": "customer",
      "start_s": 156.0,
      "end_s": 159.5,
      "text_en": "That's not a problem, sir. We need good pricing. You share the price, I will get back to you.",
      "text_native": "वो कोई दिक्कत नहीं है सर, हमें तो प्राइसिंग अच्छा चाहिए। आप प्राइस शेयर करो, I will get back to you."
    },
    {
      "ucid": "21112178582653741",
      "idx": 40,
      "speaker": "agent",
      "start_s": 159.8,
      "end_s": 202.5,
      "text_en": "You send me the inquiry now, the rate is coming, as soon as the rate comes, I will call you, sir, okay?",
      "text_native": "अभी आप मुझे इंक्वायरी भेज दो, अभी रेट आ रहा है, रेट आते ही मैं आपको कॉल करता हूं सर, ठीक है?"
    },
    {
      "ucid": "21112178582653741",
      "idx": 41,
      "speaker": "customer",
      "start_s": 202.6,
      "end_s": 203.2,
      "text_en": "Okay beta (son/dear).",
      "text_native": "Okay बेटा।"
    },
    {
      "ucid": "21112178582653741",
      "idx": 42,
      "speaker": "agent",
      "start_s": 203.5,
      "end_s": 204.5,
      "text_en": "Okay, okay, thank you sir.",
      "text_native": "Okay, okay, thank you sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178582653741",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello Sanjay ji, greetings. This is Abdul speaking, sir, I'm from JSW.",
      "comment": "Agent greeted, used the customer's name, and identified JSW; the customer immediately engaged, giving implicit permission to speak."
    },
    {
      "ucid": "21112178582653741",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a hook; he went straight from the intro to asking for a requirement."
    },
    {
      "ucid": "21112178582653741",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "What do you make, please tell me, the end application?",
      "comment": "Agent discovered what the customer manufactures, the end application, and the customer volunteered a current supplier (Tata)."
    },
    {
      "ucid": "21112178582653741",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "the rate I will give you for wire rod, I will give you a rate for wire rod that is cheaper than the entire market... It will be one rupee, one rupee less for you, the delivered rate.",
      "comment": "Agent pitched a competitive 'delivered rate', which was the correct USP to counter the customer's price objection."
    },
    {
      "ucid": "21112178582653741",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "You send me the inquiry now, what mm, which grade you need... And by when will you purchase?",
      "comment": "Agent confirmed a current requirement and captured all necessary details: grade, size, quantity, location, and timeline."
    },
    {
      "ucid": "21112178582653741",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "the rate is coming, as soon as the rate comes, I will call you, sir, okay?",
      "comment": "Agent committed to calling the customer back with a price as soon as the new price list arrived that day."
    }
  ],
  "objections": [
    {
      "ucid": "21112178582653741",
      "obj_type": "price",
      "state": "handled",
      "evidence": "it's more expensive for us to buy material directly from you than from a trader.",
      "response": "the rate I will give you for wire rod... will be one rupee, one rupee less for you, the delivered rate."
    },
    {
      "ucid": "21112178582653741",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "You share the price, I will get back to you.",
      "response": "You send me the inquiry now, the rate is coming, as soon as the rate comes, I will call you, sir, okay?"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)"
  ],
  "objection_phrases_list": [
    "price"
  ]
}