{ "ucid": "21112178582365251", "call_date": "2026-08-04", "start_time": "1899-12-30 11:37:32", "end_time": "1899-12-30 11:39:31", "duration_sec": 119, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0f77f65dbccb99d40294b4467be9b602.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 183, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178582365251__DIA0f77f65dbccb99d40294b4467be9b602.mp3", "audio_bytes": 301752, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 100.584, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello. (हॅलो.)\n[1s] AGENT: Hello. (हॅलो.)\n[2s] CUSTOMER: Yes, speak. (हा, बोला.)\n[2s] AGENT: Sir, are you speaking from Venkatesh Engineering? (साहेब, वेंकटेश इंजिनिअरिंग मधून बोलताय?)\n[4s] CUSTOMER: Yes, yes, speak. (हो, हो, बोला.)\n[5s] AGENT: Sir, greetings. I am Aditya Pandey, speaking from JSW One. (साहेब, नमस्कार. मी आदित्य पांडे, JSW One मधून बोलतोय.)\n[8s] CUSTOMER: Huh? (हा?)\n[8s] AGENT: I'm speaking from JSW One, sir, Aditya Pandey. (JSW One मधून बोलतोय साहेब, आदित्य पांडे.)\n[10s] CUSTOMER: Yes, speak. (हा, बोला.)\n[10s] AGENT: Sir, you had registered on our platform, I had called regarding that. Do you have any requirement, sir? (सर, तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केलेला होता. तुमची काही रिक्वायरमेंट आहे का साहेब?)\n[14s] CUSTOMER: In steel? No, right now there's still a lot of material pending. I haven't received the PO for it yet. After the PO comes, I will have to procure that material. But you have this one thing, that one has to take a full five tons of one type of material. That's what I was told. (Steel मध्ये? नाही, आता तर अजून बरेच मटेरियल बाकी आहे. त्याला अजून मला PO नाही आली. PO आल्यानंतर मला त्याचं मटेरियल काढावं लागेल. पण तुमच्याकडे एक हे आहे, पूर्ण पाच टनापर्यंत घ्यावं लागतं, मला एका type चं मटेरियल. असं मला सांगण्यात आलं.)\n[22s] AGENT: Yes. (हो.)\n[22s] CUSTOMER: But my requirement is different, it's in various thicknesses. (पण माझी रिक्वायरमेंट कशी आहे, अलग अलग thickness मध्ये आहे.)\n[24s] AGENT: Hm hm. (हं हं.)\n[25s] CUSTOMER: Yes. So I am now doing the calculation, for two invoices, of all three machines. From that, I will send you the list. (हा. तर मी आता calculation करत बसलोय, दोन invoice, तिन्ही मशीनचं. त्याच्यामधून तुम्हाला मी list पाठवतो.)\n[28s] AGENT: Sir, I can support you from three tons. It's not like that. You can do it, please do. (साहेब, मी तुम्हाला तीन टन मधून support करतो. असं नाहीये. करू शकता तुम्ही, करा.)\n[31s] CUSTOMER: Yes, no, what I'll do, in that, for you... you must have all types of thicknesses available. (हा, नाही, मी काय करेल, त्याच्यात तुम्हाला, तुमच्याकडे तर सगळ्या type चे available असतील thickness.)\n[34s] AGENT: Hm hm hm. (हं हं हं.)\n[35s] CUSTOMER: So, according to that, meaning whatever total I need, according to that list, I will as far as possible give you the plates in a round figure. Tell me their rate. (तो मी त्याप्रमाणे, म्हणजे जेवढे मला total लागतं त्याप्रमाणे list, शक्यतोवर तुम्हाला round figure मध्येच प्लेट टाकेल. त्यांचा rate सांगा.)\n[39s] AGENT: Yes, correct. You need E250C, right? Only that or do you need others as well? (हो, बरोबर. तुम्हाला E250C लागतं ना? फक्त की बाकीचे पण लागतात?)\n[42s] CUSTOMER: Yes, yes. No, only in sheet, I only need MS, there is also alloy but you don't have alloy. (हो हो. नाही, फक्त sheet मध्ये मला फक्त MS चं, alloy चं पण असतं पण alloy चं नसतं तुमच्याकडे.)\n[45s] AGENT: No, no. We only do mild steel, sir. (नाही नाही. फक्त आम्ही mild steel करतो साहेब.)\n[47s] CUSTOMER: Yes, so that's it for that. (हा, मग तेच त्याच्यासाठी.)\n[48s] AGENT: Okay, sir. I will message you from my WhatsApp number now. I'll also give my details. Mail ID, etc. (ठीक आहे साहेब. मी तुम्हाला माझ्या WhatsApp नंबरने मेसेज करतो आता. माझे डिटेल्स पण देतो. मेल आयडी वगैरे.)\n[52s] CUSTOMER: Okay, send it on that. (ठीक आहे, पाठवा त्याच्यावर.)\n[53s] AGENT: Will do, sir. (चालेल साहेब.)\n[54s] CUSTOMER: Thank you.\n[54s] AGENT: Okay, sir.\n[55s] CUSTOMER: [inaudible]", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 29, "connected": 1, "audio_notes": "noisy: Significant background noise (workshop sounds) on the customer's side, but speech is mostly intelligible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "29 turns, clean transcript (3% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You skipped the hook, discovery, and USP pitch, moving straight to a weak closure. Ask the 6 discovery questions to understand the customer's business before you try to solve their problem.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, an engineering company, has a future need for MS sheets but is waiting on a PO. They raised a concern about the 5-ton MOQ per item, which the agent addressed by offering a 3-ton minimum. The call ended with the customer agreeing to send a list of requirements and the agent promising to share contact details via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[5s] AGENT: Sir, greetings. I am Aditya Pandey, speaking from JSW One.\", \"comment\": \"Agent greeted, stated his name and company, and the customer gave repeated permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook; instead, he went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked none of the required discovery questions; the customer volunteered all information.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs. He only clarified the MOQ after the customer raised it.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[10s] AGENT: Do you have any requirement, sir?\", \"comment\": \"Agent asked if a requirement exists but failed to capture any specific details (thickness, qty, etc.) on the call, accepting the customer's offer to send a list later.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[48s] AGENT: Okay, sir. I will message you from my WhatsApp number now. I'll also give my details.\", \"comment\": \"The next step was to send contact details, which is not a committed step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook, discovery, and USP pitch, moving straight to a weak closure. Ask the 6 discovery questions to understand the customer's business before you try to solve their problem.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, an engineering company, has a future need for MS sheets but is waiting on a PO. They raised a concern about the 5-ton MOQ per item, which the agent addressed by offering a 3-ton minimum. The call ended with the customer agreeing to send a list of requirements and the agent promising to share contact details via WhatsApp.\"}", "error": null, "latency_ms": 49167, "input_tokens": 3673, "output_tokens": 777, "created_at": "2026-09-25 10:56:55", "sentiment": "positive", "sentiment_score": 0.569, "sentiment_confidence": "high", "pos": 12, "neg": 3, "lex_hits": 9, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.427, "agent_talk_sec": 22.7, "customer_talk_sec": 30.4, "dead_air_sec": 65.9, "longest_monologue_sec": 3.6, "agent_wpm": 304.0, "interruptions": 0, "agent_turns": 14, "customer_turns": 15, "discovery_qs": 4, "words_agent": 115, "words_customer": 178, "monologue_heavy": 0, "turns": [ { "ucid": "21112178582365251", "idx": 0, "speaker": "customer", "start_s": 0.3, "end_s": 0.81, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178582365251", "idx": 1, "speaker": "agent", "start_s": 1.0, "end_s": 1.4, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178582365251", "idx": 2, "speaker": "customer", "start_s": 1.77, "end_s": 2.17, "text_en": "Yes, speak.", "text_native": "हा, बोला." }, { "ucid": "21112178582365251", "idx": 3, "speaker": "agent", "start_s": 2.47, "end_s": 4.0, "text_en": "Sir, are you speaking from Venkatesh Engineering?", "text_native": "साहेब, वेंकटेश इंजिनिअरिंग मधून बोलताय?" }, { "ucid": "21112178582365251", "idx": 4, "speaker": "customer", "start_s": 4.2, "end_s": 4.8, "text_en": "Yes, yes, speak.", "text_native": "हो, हो, बोला." }, { "ucid": "21112178582365251", "idx": 5, "speaker": "agent", "start_s": 5.1, "end_s": 7.5, "text_en": "Sir, greetings. I am Aditya Pandey, speaking from JSW One.", "text_native": "साहेब, नमस्कार. मी आदित्य पांडे, JSW One मधून बोलतोय." }, { "ucid": "21112178582365251", "idx": 6, "speaker": "customer", "start_s": 7.6, "end_s": 7.9, "text_en": "Huh?", "text_native": "हा?" }, { "ucid": "21112178582365251", "idx": 7, "speaker": "agent", "start_s": 8.0, "end_s": 9.8, "text_en": "I'm speaking from JSW One, sir, Aditya Pandey.", "text_native": "JSW One मधून बोलतोय साहेब, आदित्य पांडे." }, { "ucid": "21112178582365251", "idx": 8, "speaker": "customer", "start_s": 9.9, "end_s": 10.4, "text_en": "Yes, speak.", "text_native": "हा, बोला." }, { "ucid": "21112178582365251", "idx": 9, "speaker": "agent", "start_s": 10.5, "end_s": 14.0, "text_en": "Sir, you had registered on our platform, I had called regarding that. Do you have any requirement, sir?", "text_native": "सर, तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केलेला होता. तुमची काही रिक्वायरमेंट आहे का साहेब?" }, { "ucid": "21112178582365251", "idx": 10, "speaker": "customer", "start_s": 14.0, "end_s": 21.5, "text_en": "In steel? No, right now there's still a lot of material pending. I haven't received the PO for it yet. After the PO comes, I will have to procure that material. But you have this one thing, that one has to take a full five tons of one type of material. That's what I was told.", "text_native": "Steel मध्ये? नाही, आता तर अजून बरेच मटेरियल बाकी आहे. त्याला अजून मला PO नाही आली. PO आल्यानंतर मला त्याचं मटेरियल काढावं लागेल. पण तुमच्याकडे एक हे आहे, पूर्ण पाच टनापर्यंत घ्यावं लागतं, मला एका type चं मटेरियल. असं मला सांगण्यात आलं." }, { "ucid": "21112178582365251", "idx": 11, "speaker": "agent", "start_s": 21.5, "end_s": 21.9, "text_en": "Yes.", "text_native": "हो." }, { "ucid": "21112178582365251", "idx": 12, "speaker": "customer", "start_s": 22.0, "end_s": 24.0, "text_en": "But my requirement is different, it's in various thicknesses.", "text_native": "पण माझी रिक्वायरमेंट कशी आहे, अलग अलग thickness मध्ये आहे." }, { "ucid": "21112178582365251", "idx": 13, "speaker": "agent", "start_s": 24.3, "end_s": 24.8, "text_en": "Hm hm.", "text_native": "हं हं." }, { "ucid": "21112178582365251", "idx": 14, "speaker": "customer", "start_s": 25.0, "end_s": 28.5, "text_en": "Yes. So I am now doing the calculation, for two invoices, of all three machines. From that, I will send you the list.", "text_native": "हा. तर मी आता calculation करत बसलोय, दोन invoice, तिन्ही मशीनचं. त्याच्यामधून तुम्हाला मी list पाठवतो." }, { "ucid": "21112178582365251", "idx": 15, "speaker": "agent", "start_s": 28.5, "end_s": 31.0, "text_en": "Sir, I can support you from three tons. It's not like that. You can do it, please do.", "text_native": "साहेब, मी तुम्हाला तीन टन मधून support करतो. असं नाहीये. करू शकता तुम्ही, करा." }, { "ucid": "21112178582365251", "idx": 16, "speaker": "customer", "start_s": 31.0, "end_s": 34.0, "text_en": "Yes, no, what I'll do, in that, for you... you must have all types of thicknesses available.", "text_native": "हा, नाही, मी काय करेल, त्याच्यात तुम्हाला, तुमच्याकडे तर सगळ्या type चे available असतील thickness." }, { "ucid": "21112178582365251", "idx": 17, "speaker": "agent", "start_s": 34.0, "end_s": 34.8, "text_en": "Hm hm hm.", "text_native": "हं हं हं." }, { "ucid": "21112178582365251", "idx": 18, "speaker": "customer", "start_s": 34.8, "end_s": 39.0, "text_en": "So, according to that, meaning whatever total I need, according to that list, I will as far as possible give you the plates in a round figure. Tell me their rate.", "text_native": "तो मी त्याप्रमाणे, म्हणजे जेवढे मला total लागतं त्याप्रमाणे list, शक्यतोवर तुम्हाला round figure मध्येच प्लेट टाकेल. त्यांचा rate सांगा." }, { "ucid": "21112178582365251", "idx": 19, "speaker": "agent", "start_s": 39.0, "end_s": 41.5, "text_en": "Yes, correct. You need E250C, right? Only that or do you need others as well?", "text_native": "हो, बरोबर. तुम्हाला E250C लागतं ना? फक्त की बाकीचे पण लागतात?" }, { "ucid": "21112178582365251", "idx": 20, "speaker": "customer", "start_s": 41.5, "end_s": 45.0, "text_en": "Yes, yes. No, only in sheet, I only need MS, there is also alloy but you don't have alloy.", "text_native": "हो हो. नाही, फक्त sheet मध्ये मला फक्त MS चं, alloy चं पण असतं पण alloy चं नसतं तुमच्याकडे." }, { "ucid": "21112178582365251", "idx": 21, "speaker": "agent", "start_s": 45.0, "end_s": 46.8, "text_en": "No, no. We only do mild steel, sir.", "text_native": "नाही नाही. फक्त आम्ही mild steel करतो साहेब." }, { "ucid": "21112178582365251", "idx": 22, "speaker": "customer", "start_s": 46.8, "end_s": 48.0, "text_en": "Yes, so that's it for that.", "text_native": "हा, मग तेच त्याच्यासाठी." }, { "ucid": "21112178582365251", "idx": 23, "speaker": "agent", "start_s": 48.2, "end_s": 51.8, "text_en": "Okay, sir. I will message you from my WhatsApp number now. I'll also give my details. Mail ID, etc.", "text_native": "ठीक आहे साहेब. मी तुम्हाला माझ्या WhatsApp नंबरने मेसेज करतो आता. माझे डिटेल्स पण देतो. मेल आयडी वगैरे." }, { "ucid": "21112178582365251", "idx": 24, "speaker": "customer", "start_s": 51.8, "end_s": 52.8, "text_en": "Okay, send it on that.", "text_native": "ठीक आहे, पाठवा त्याच्यावर." }, { "ucid": "21112178582365251", "idx": 25, "speaker": "agent", "start_s": 53.0, "end_s": 53.5, "text_en": "Will do, sir.", "text_native": "चालेल साहेब." }, { "ucid": "21112178582365251", "idx": 26, "speaker": "customer", "start_s": 53.8, "end_s": 54.5, "text_en": "Thank you.", "text_native": "Thank you." }, { "ucid": "21112178582365251", "idx": 27, "speaker": "agent", "start_s": 54.5, "end_s": 55.0, "text_en": "Okay, sir.", "text_native": "Okay, sir." }, { "ucid": "21112178582365251", "idx": 28, "speaker": "customer", "start_s": 55.0, "end_s": 56.5, "text_en": "[inaudible]", "text_native": "[inaudible]" } ], "steps": [ { "ucid": "21112178582365251", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "[5s] AGENT: Sir, greetings. I am Aditya Pandey, speaking from JSW One.", "comment": "Agent greeted, stated his name and company, and the customer gave repeated permission to speak." }, { "ucid": "21112178582365251", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a hook; instead, he went straight to asking for a requirement." }, { "ucid": "21112178582365251", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked none of the required discovery questions; the customer volunteered all information." }, { "ucid": "21112178582365251", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not pitch any USPs. He only clarified the MOQ after the customer raised it." }, { "ucid": "21112178582365251", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "[10s] AGENT: Do you have any requirement, sir?", "comment": "Agent asked if a requirement exists but failed to capture any specific details (thickness, qty, etc.) on the call, accepting the customer's offer to send a list later." }, { "ucid": "21112178582365251", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "[48s] AGENT: Okay, sir. I will message you from my WhatsApp number now. I'll also give my details.", "comment": "The next step was to send contact details, which is not a committed step like a quote or a scheduled callback." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }