{ "ucid": "21112178582213271", "call_date": "2026-08-04", "start_time": "1899-12-30 11:12:12", "end_time": "1899-12-30 11:12:53", "duration_sec": 41, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "Not_Answered", "agent": "Varun Siddhardha jillapalli", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA648c07a76da576c2069fe484f8efd320.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 63, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178582213271__DIA648c07a76da576c2069fe484f8efd320.mp3", "audio_bytes": 24840, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 8.28, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello?\n[2s] AGENT: Hello.\n[3s] AGENT: Hello, I am calling from the JSW One platform. (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[6s] CUSTOMER: Hello.", "language": "Gujarati", "languages": "[\"Gujarati\", \"English\"]", "turn_count": 4, "connected": 1, "audio_notes": "clear: There is some background noise on the customer's side.", "transcript_status": "ok", "transcript_error": null, "band": "amber", "band_reason": "only 4 turns - short exchange, limited evidence to score", "band_language": "Gujarati", "label_contradiction": 1, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Your opener was incomplete; ensure you always greet the customer by name and ask for permission to speak to build rapport and earn the right to continue the conversation.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent initiated the call and introduced JSW One. The customer acknowledged the agent, but the call disconnected immediately after, preventing any business discussion. The reason for the disconnection is not apparent from the transcript.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified the company but failed to use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended prematurely.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before qualification could be attempted.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener was incomplete; ensure you always greet the customer by name and ask for permission to speak to build rapport and earn the right to continue the conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent initiated the call and introduced JSW One. The customer acknowledged the agent, but the call disconnected immediately after, preventing any business discussion. The reason for the disconnection is not apparent from the transcript.\"}", "error": null, "latency_ms": 28172, "input_tokens": 2616, "output_tokens": 616, "created_at": "2026-09-25 10:47:23", "sentiment": "neutral", "sentiment_score": 0.0, "sentiment_confidence": "med", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "neither signal -> neutral", "talk_ratio": 0.756, "agent_talk_sec": 3.1, "customer_talk_sec": 1.0, "dead_air_sec": 36.9, "longest_monologue_sec": 3.1, "agent_wpm": null, "interruptions": 0, "agent_turns": 2, "customer_turns": 2, "discovery_qs": 0, "words_agent": 10, "words_customer": 2, "monologue_heavy": 1, "turns": [ { "ucid": "21112178582213271", "idx": 0, "speaker": "customer", "start_s": 0.43, "end_s": 0.93, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178582213271", "idx": 1, "speaker": "agent", "start_s": 1.71, "end_s": 2.21, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178582213271", "idx": 2, "speaker": "agent", "start_s": 2.89, "end_s": 5.5, "text_en": "Hello, I am calling from the JSW One platform.", "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું." }, { "ucid": "21112178582213271", "idx": 3, "speaker": "customer", "start_s": 5.89, "end_s": 6.39, "text_en": "Hello.", "text_native": "Hello." } ], "steps": [ { "ucid": "21112178582213271", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent identified the company but failed to use the customer's name or ask for permission to speak." }, { "ucid": "21112178582213271", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent could deliver the hook." }, { "ucid": "21112178582213271", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked as the call ended prematurely." }, { "ucid": "21112178582213271", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before any USPs could be pitched." }, { "ucid": "21112178582213271", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before qualification could be attempted." }, { "ucid": "21112178582213271", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no next step established." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }