{
  "ucid": "21112178576114621",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 18:15:46",
  "end_time": "1899-12-30 18:24:00",
  "duration_sec": 494,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA83593e52f253e5f661833819ad5e3573.mp3",
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  "customer_status": null,
  "agent_status": null,
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  "audio_bytes": 1428408,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 476.136,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello, am I speaking with Shri Ganesh Laser Works?   (Hello, श्री गणेश लेझर वर्क्स से बात कर रहे हैं?)\n[3s] CUSTOMER: Yes.   (हां।)\n[4s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[5s] CUSTOMER: From where?   (कहां से?)\n[6s] AGENT: JSW One.\n[7s] CUSTOMER: From where?   (कहां से?)\n[8s] AGENT: Sir, this was your account, Shri Ganesh Laser Works.   (सर, ये आपका अकाउंट था, श्री गणेश लेझर वर्क्स।)\n[10s] CUSTOMER: Yes.   (हां।)\n[10s] AGENT: So, do you have any requirement right now? This was registered for a long time.   (सो आपका ये अभी कोई requirement है? काफी टाइम से registered था ये।)\n[13s] CUSTOMER: Where are you speaking from?   (तुम बात कहां से कर रहे हो?)\n[15s] AGENT: I am calling from the Mumbai head office, JSW One, JSW Jindal Steel.   (मुंबई head office से बात कर रहा हूं, JSW One, JSW Jindal Steel.)\n[17s] CUSTOMER: Yes yes, tell me.   (हां हां, बोलो।)\n[18s] AGENT: That's what I was asking about, the requirement, sir. Any requirement for mild steel, for steel?   (वही पूछ रहा था requirement के बारे में, सर। Mild steel का requirement होगा कोई, steel का?)\n[22s] CUSTOMER: Yes, there is. There is a requirement for GI right now.   (हां है ना। GI का है अभी requirement.)\n[24s] AGENT: There is a requirement for Galvanized.   (Galvanized का requirement है।)\n[25s] CUSTOMER: Huh?   (हं?)\n[25s] AGENT: What, what is the size?   (क्या, क्या size है?)\n[26s] CUSTOMER: I need a sheet, galvanizing, of GI.   (Sheet चाहिए मुझे, galvanizing, GI का।)\n[28s] AGENT: Then please tell me the size, sir.   (तो size तो बताइएगा, सर।)\n[30s] CUSTOMER: Twenty-five hundred, twelve hundred fifty.   (पच्चीस सौ, बारह सौ पचास।)\n[31s] AGENT: Thickness?\n[32s] CUSTOMER: Two mm.\n[32s] AGENT: Two mm.\n[33s] CUSTOMER: Hmm.   (हम्म।)\n[34s] AGENT: This is currently priced at 74 to 75.   (ये 74 से 75 का price चल रहा है अभी।)\n[36s] CUSTOMER: How much?   (कितना?)\n[36s] AGENT: One second.   (एक सेकंड।)\n[38s] AGENT: One second.   (एक सेकंड।)\n[38s] CUSTOMER: Is this GTJSM?   (ये GTJSM है?)\n[39s] AGENT: Yes, one second. JTJSM... Not coil, sheet. You told me the sheet size, I didn't say coil.   (हां, एक सेकंड। JTJSM... Coil नहीं, sheet. आपने sheet size बोला मैंने, coil नहीं बोला।)\n[42s] CUSTOMER: Twenty-five hundred, twelve hundred fifty, two mm.   (पच्चीस सौ, बारह सौ पचास, दो mm.)\n[44s] AGENT: You take it from Pune, right?   (पुणे से लेते हैं ना आप इसे?)\n[46s] CUSTOMER: Yes.   (हां।)\n[46s] AGENT: Uh, the rate is around 74, 75 right now.   (अह, वही 74, 75 का रेट चल रहा है अभी।)\n[50s] CUSTOMER: Tell me how much the door delivery will be, with packing.   (मुझे door delivery कितना आएगा वो बताइए, packet करके।)\n[52s] AGENT: Uh, I'll have to check that, sir. I'll have to create an inquiry for that. I just told you the general rate that has been going on for the last four-five days. The rates for 2mm are between 74, 75.   (अह, वो देखना पड़ेगा, सर। वो तो inquiry बना के देना पड़ेगा। मैं general जो चार-पांच दिन जो चल रहा है, वो मैंने बताया अभी। 74, 75 के बीच में चल रहे हैं दो mm के रेट।)\n[57s] CUSTOMER: Not like that. When will I get door delivery here?   (ऐसा नहीं। मुझे यहां पे door delivery कब मिलेगा?)\n[59s] CUSTOMER: What will be the rate for door delivery?   (Door delivery का rate क्या होगा?)\n[61s] AGENT: One second. What is your delivery location?   (एक सेकंड। आपका delivery location क्या है?)\n[62s] CUSTOMER: Here. In Pune, Moshi, Bhosari.   (यहां पे। पुणे, मोशी में, भोसरी।)\n[64s] AGENT: One second.   (एक सेकंड।)\n[66s] AGENT: One second.   (एक सेकंड।)\n[67s] AGENT: Uh, Pune to Pune... Sir, eight hundred, what is that, what do you call it, what is the quantity?   (अह, पुणे टू पुणे... सर, आठ सौ, क्या वो, क्या कहते हैं, quantity कितना है?)\n[73s] CUSTOMER: It's thirty-five tons, 35 tons.   (पैंतीस टन है, 35 ton.)\n[74s] AGENT: 35 tons. Sir, that can be from eight hundred, from eight hundred to a thousand rupees per ton. I mean, not from eight hundred, assume from eight hundred, it can be from seven hundred to a thousand rupees per ton.   (35 ton. सर, वही आठ सौ से, आठ सौ से हजार रुपए per ton पड़ सकता है। मतलब आठ सौ से नहीं, आठ सौ से भी मान लो, सात सौ से हजार रुपए per ton पड़ सकता है।)\n[79s] CUSTOMER: This means this is transport?   (इसका मतलब ये transport?)\n[81s] AGENT: Yes, transport.   (हां, transport.)\n[82s] CUSTOMER: Yes, yes. So how much will it be? 74 plus this... meaning 74.5?   (हां हां। मतलब कितना हो जाएगा? 74 plus ये... मतलब 74.5?)\n[86s] AGENT: 74... 74, suppose if the rate is 74, then consider it 74.8 or 75 with delivery.   (74... 74, मान लो अगर 74 रेट है, तो 74.8 या फिर 75 मान के चलो आप delivery के साथ।)\n[92s] CUSTOMER: Packing will be included in that, right?   (उसमें packing आएगा ना?)\n[93s] CUSTOMER: Yes, pallet, pallet packing.   (हां, pallet, pallet packing.)\n[94s] AGENT: Yes, pallet packing is included.   (हां, pallet packing आता है।)\n[96s] CUSTOMER: Okay.   (अच्छा।)\n[99s] CUSTOMER: 74... And if I take it in a coil, the whole coil?   (74... और coil में लिया तो, पूरा coil?)\n[102s] AGENT: Even if you take it in a coil, I mean, its... I told you the general rate of 74, 75, right? Now how much is sheet cutting? Assume cutting is 300, 400 rupees. At most 500 rupees. So the price will lie around that only.   (Coil में भी लिया तो भी मतलब, उसका भी मतलब, मैंने general 74, 75 का रेट बताया ना? अब sheet cutting का कितना होता है? Cutting का मान लो तीन सौ, चार सौ रुपए। ज्यादा से ज्यादा पांच सौ रुपए। तो वो उसी के आस पास lie करेगा वो price.)\n[106s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[110s] CUSTOMER: Okay, fine. I'll let you know. But for me, a credit rate, there isn't that much of a difference. 67 and this 65, meaning it comes to the same, there's a difference of two rupees for 60 days.   (ठीक है, चलो। मैं बताता हूं। लेकिन मुझे एक credit का रेट उतना, इतना ज्यादा फर्क नहीं है। 67 और ये 65, मतलब वही आता है, दो रुपए का तो difference है 60 days के लिए।)\n[114s] AGENT: How can it be 65? I am saying 74, sir.   (65 कैसे आ सकता है? मैं 74 कह रहा हूं, सर।)\n[116s] CUSTOMER: 67... Oh sorry, it will be 77.   (67... ओ sorry, 77 होगा।)\n[118s] AGENT: It will be 77.   (77 होगा।)\n[119s] CUSTOMER: Yes, yes.   (हां हां।)\n[120s] AGENT: 77 for credit. For credit, generally from whom you take, is the interest 24, 25%?   (77 credit का। Credit का आपको generally जिससे आप लेते हो उससे, ये 24, 25% होगा interest?)\n[124s] CUSTOMER: So that's what I said, how it happened is that, uh, he gives four, three rupees plus on your rate. 75 and plus this, it became 77.   (तो वही तो बोला ना कि, ये कैसा हो गया कि, अह, वो चार, तीन रुपए plus देता है आपके इसपे। 75 और plus ये पकड़ा तो 77 हो गया।)\n[128s] AGENT: No, I, I'm talking about general...   (नहीं, मैं, मैं general का...)\n[128s] CUSTOMER: He takes 1%. His interest is 12%.   (वो 1% लेता है। 12% का उसका ये होता है interest.)\n[132s] AGENT: He takes 12% interest on that?   (12% का interest लेता है उसका?)\n[134s] CUSTOMER: Hmm.   (हम्म।)\n[134s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[136s] AGENT: No, we can also give credit, sir, at the same interest. So there's no issue. But the initial orders are on advance.   (नहीं, credit तो हम भी दे देंगे, सर, उसी interest पे। तो कोई issue नहीं है। But शुरुआत के जो orders हैं, वो उसपे advance पे रहते हैं।)\n[140s] CUSTOMER: For that, what, we will give you an LC.   (वो आपको क्या, LC देंगे हम।)\n[142s] AGENT: Yes?   (हां जी?)\n[142s] CUSTOMER: We can also give an LC.   (LC भी दे सकते हैं हम।)\n[144s] AGENT: Cannot give LC. We cannot give it for the first two orders. After that...   (LC नहीं दे सकते। अभी शुरुआत के दो orders में तो नहीं दे सकते। उसके बाद का...)\n[147s] CUSTOMER: Why? What happens in an LC? What is the problem?   (क्यों? LC में क्या होता है? क्या problem आता है?)\n[149s] AGENT: No, I mean advance, like when a PI is raised, the order is planned only on advance payment. When the order is confirmed against advance payment, then your material is processed.   (नहीं, मतलब advance, जैसे PI raise होता है, उसपे advance payment के ही होता है order को planning के लिए। जब order confirm होता है advance payment के against, तब आपका material जो है, वो process होता है।)\n[155s] CUSTOMER: Tell me, what is the process for an LC, do you know?   (मुझे बताइए कि LC का क्या process रहता है, मालूम है आपको?)\n[158s] AGENT: Our credit team looks after the LC process, sir.   (LC का process हमारी credit team देखती है, सर।)\n[160s] CUSTOMER: Yes, so that's like a way of getting a DD, right? Today, just after 30 days, it will be deposited in your account. We keep the funds separately aside for that.   (हां, तो वो आपको DD निकालने का तरीका ही हो गया ना? आज सिर्फ 30 days बाद आपको अकाउंट में जमा हो जाएगा। हम तो फंड separate बाजू में रखते हैं उसका।)\n[206s] CUSTOMER: Did you understand?   (समझे क्या?)\n[207s] AGENT: No, you are talking about a letter of credit, right?   (नहीं, letter of credit की बात कर रहे हो ना आप?)\n[208s] CUSTOMER: Huh?   (हं?)\n[209s] AGENT: You are talking about a letter of credit, right?   (Letter of credit की बात कर रहे हो ना आप?)\n[210s] CUSTOMER: Correct, correct. Letter of credit.   (बराबर, बराबर। Letter of credit.)\n[214s] AGENT: Yes, so... one second... We... first...   (हां, तो... एक सेकंड... वो हम पहले...)\n[217s] CUSTOMER: We don't give advance payment to anyone. If you want a letter of credit, then bank guarantee, whatever you want, you will get it.   (हमें advance payment हम किसी को भी नहीं देते। वो आपको letter of credit चाहिए, तो bank guarantee, जो भी कुछ चाहिए, वो मिलेगा।)\n[221s] AGENT: Sir, I can get this done from the second order, not from the first order.   (सर, मैं दूसरे, पहले order से तो नहीं, दूसरे order से करा सकता हूं ये।)\n[224s] AGENT: The first order has to be 100% advance. NEFT, RTGS, this has to be done.   (पहला order तो 100% advance में ही चाहिए होता है। NEFT, RTGS, ये कराना पड़ता है।)\n[226s] CUSTOMER: Then anyone will give me the material, not just you. My regular customer will also give it, right? Then why should I take it from you? I'll take it from him. He also, he is that much...   (वो तो फिर कोई भी देगा मुझे मटेरियल, आप ही थोड़ी देंगे। मेरा regular customer भी देगा ना, फिर आपके पास से क्यों लूं? उसके पास से ही ले लेंगे। वो भी, वो उतना ही...)\n[231s] AGENT: Regular customer, but with a regular customer, then you are taking directly from the company, you should see this point as well.   (Regular customer, regular customer तो फिर आप direct कंपनी से ले रहे हो, ये बात भी तो देखो आप।)\n[235s] CUSTOMER: The benefits later... But from the company, we are also giving you money 30 days in advance, right? What does LC mean?   (आगे जाके जो benefit... लेकिन कंपनी से तो हम भी 30 days के आपको पहले से ही पैसे दे रहे हैं ना? LC मतलब क्या होता है?)\n[240s] AGENT: The bank is giving you a guarantee, right?   (बैंक आपको guarantee दे रहा है ना?)\n[240s] CUSTOMER: I'm not talking about LC, not talking about LC.   (LC की बात, LC की बात नहीं कह रहा हूं मैं।)\n[242s] AGENT: The bank is giving a guarantee to you, right?   (बैंक guarantee दे रहा है ना आपको?)\n[243s] CUSTOMER: No, that's fine, they are giving a bank guarantee.   (नहीं, वो बात ठीक है, बैंक guarantee दे रहे हैं।)\n[245s] AGENT: Then what's for you... The company's assurance...   (तो फिर आपको क्या... कंपनी का assurance...)\n[246s] CUSTOMER: Hey, we are giving you money in advance, meaning...   (अरे हम आपको पैसे दे रहे हैं पहले, मतलब...)\n[248s] CUSTOMER: Huh?   (हं?)\n[249s] AGENT: What, sir?   (क्या, सर?)\n[250s] CUSTOMER: We are giving you a guarantee 30 days in advance, right?   (30 days का आपको पहले ही guarantee दे रहे हैं ना?)\n[251s] AGENT: No sir, that's not the point. This company, I mean, cannot do this on the first order.   (नहीं सर, वो बात नहीं है। ये कंपनी मतलब, पहले order पे ये नहीं कर सकती।)\n[254s] CUSTOMER: Now for me, here, where I take material from, I need 400 tons a month. Now it's going above 600 tons.   (अभी मेरा, मेरे को तो, इधर यहां पे तो है ना, जहां से मटेरियल लेता हूं ना, मुझे चार सौ टन लगता है महीने में। अभी छह सौ टन के ऊपर जा रहा है।)\n[260s] CUSTOMER: So now for that, I cannot release funds for you.   (तो अभी वो, उसके लिए तो आपको मैं फंड नहीं release कर सकता हूं।)\n[261s] AGENT: No, so who is saying 400 tons? I am saying you can start by taking a small quantity in the beginning.   (नहीं, तो चार सौ टन कौन कह रहा है? मैं कह रहा हूं जो शुरुआत में छोटा quantity तो आप लेके चालू कर लो।)\n[264s] AGENT: Start with a quantity of 10 tons, 20 tons. You must be having that much in advance, you must be keeping that much fund if you are taking 400 tons...   (दस टन, बीस टन का quantity लेके चालू कर लो। उतना तो आपके पास होगा ही ना advance में, उतना तो आप फंड रखते ही होंगे अगर आप चार सौ टन...)\n[268s] CUSTOMER: It's not about the money. The thing is that, I mean, we are not allowed that.   (बात पैसा का नहीं रहता है। बात ऐसा है कि, मतलब, हमें वो allow नहीं होता है।)\n[272s] CUSTOMER: That give the money first, then take the material later.   (कि पैसा पहले दे दो, फिर बाद में मटेरियल ले लो।)\n[274s] AGENT: Why? What's the problem in this?   (क्यों? Problem क्या है इसमें?)\n[275s] CUSTOMER: You... no, so you will get credit, if you want this LC, or bank guarantee, whatever it is, you will get it.   (आपको नहीं, तो credit मिलेगा, आपको चाहिए तो ये LC चाहिए तो, या bank guarantee, जो भी कुछ रहेगा ना, वो मिल जाएगा।)\n[280s] CUSTOMER: If you want, a 30-day one will be issued for that.   (आपको चाहिए तो 30 days का वो निकल जाएगा उसमें।)\n[282s] AGENT: One second, I'll get it done from here for you. Wait.   (एक सेकंड, मैं आपके ना, इधर से करा देता हूं। रुको।)\n[285s] CUSTOMER: Yes.   (हां।)\n[287s] AGENT: He is not free.   (वो free नहीं है।)\n[290s] CUSTOMER: Okay, call later.   (ठीक है, बाद में call करो।)\n[291s] AGENT: Yes, I will call later.   (जी, बाद में call करता हूं।)\n[292s] CUSTOMER: Yes.   (हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 116,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "116 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the discovery phase, which meant you had no value built up to counter the customer's strong objection to the advance payment policy. Always complete discovery before discussing price and terms.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
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  "catalogue_status": "available",
  "quality_flags_total": 0,
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturer with an immediate 35-ton requirement for GI sheets in Pune. The agent successfully qualified the technical specifications of the requirement. However, the conversation stalled due to a firm disagreement on payment terms; the customer required a Letter of Credit (LC) from the first order, while the agent held to the policy of 100% advance. The call ended without resolution, with a vague promise to call back.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I was calling from JSW One, hello. [...] Hello, am I speaking with Shri Ganesh Laser Works?\", \"comment\": \"The agent identified the company and the customer, and the customer engaged, implicitly giving permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: So, do you have any requirement right now? This was registered for a long time.\", \"comment\": \"The agent did not lead with a supply or price hook to generate interest; instead, he jumped directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"CUSTOMER: I need 400 tons a month. Now it's going above 600 tons. [...] AGENT: For credit, generally from whom you take, is the interest 24, 25%?\", \"comment\": \"The agent failed to ask about what the customer manufactures, their end applications, or current suppliers. Only monthly tonnage and payment terms were covered, falling below the 'partial' threshold.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: then you are taking directly from the company, you should see this point as well.\", \"comment\": \"The agent did not pitch any specific USPs. The single mention of buying 'directly from the company' was a weak counter-argument, not a value proposition.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: What, what is the size? [...] Thickness? [...] what is the quantity? [...] What is your delivery location?\", \"comment\": \"The agent successfully captured all necessary details for the customer's immediate requirement: material (GI), size (2500x1250), thickness (2mm), quantity (35 tons), and location (Pune).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes, I will call later.\", \"comment\": \"The call ended with a vague promise to 'call later', which is not a specific, committed next step like sending a quote or scheduling a follow-up on a particular date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the discovery phase, which meant you had no value built up to counter the customer's strong objection to the advance payment policy. Always complete discovery before discussing price and terms.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: We don't give advance payment to anyone. If you want a letter of credit, then bank guarantee, whatever you want, you will get it.\", \"response\": \"AGENT: Sir, I can get this done from the second order, not from the first order. The first order has to be 100% advance.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: Then anyone will give me the material, not just you. My regular customer will also give it, right? Then why should I take it from you?\", \"response\": \"AGENT: Regular customer, but with a regular customer, then you are taking directly from the company, you should see this point as well.\"}], \"call_summary\": \"The agent contacted a manufacturer with an immediate 35-ton requirement for GI sheets in Pune. The agent successfully qualified the technical specifications of the requirement. However, the conversation stalled due to a firm disagreement on payment terms; the customer required a Letter of Credit (LC) from the first order, while the agent held to the policy of 100% advance. The call ended without resolution, with a vague promise to call back.\"}",
  "error": null,
  "latency_ms": 39032,
  "input_tokens": 7109,
  "output_tokens": 1149,
  "created_at": "2026-09-25 11:02:49",
  "sentiment": "negative",
  "sentiment_score": -0.31,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 22,
  "lex_hits": 29,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.446,
  "agent_talk_sec": 119.2,
  "customer_talk_sec": 148.0,
  "dead_air_sec": 226.8,
  "longest_monologue_sec": 6.8,
  "agent_wpm": 318.6,
  "interruptions": 2,
  "agent_turns": 56,
  "customer_turns": 60,
  "discovery_qs": 22,
  "words_agent": 633,
  "words_customer": 520,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178576114621",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.78,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178576114621",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 3.1,
      "text_en": "Hello, am I speaking with Shri Ganesh Laser Works?",
      "text_native": "Hello, श्री गणेश लेझर वर्क्स से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.3,
      "end_s": 3.68,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.9,
      "end_s": 5.1,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.3,
      "end_s": 5.7,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.9,
      "end_s": 6.5,
      "text_en": "JSW One.",
      "text_native": "JSW One."
    },
    {
      "ucid": "21112178576114621",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 7.2,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 9.8,
      "text_en": "Sir, this was your account, Shri Ganesh Laser Works.",
      "text_native": "सर, ये आपका अकाउंट था, श्री गणेश लेझर वर्क्स।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.4,
      "end_s": 13.2,
      "text_en": "So, do you have any requirement right now? This was registered for a long time.",
      "text_native": "सो आपका ये अभी कोई requirement है? काफी टाइम से registered था ये।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.4,
      "end_s": 14.4,
      "text_en": "Where are you speaking from?",
      "text_native": "तुम बात कहां से कर रहे हो?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 11,
      "speaker": "agent",
      "start_s": 14.6,
      "end_s": 17.2,
      "text_en": "I am calling from the Mumbai head office, JSW One, JSW Jindal Steel.",
      "text_native": "मुंबई head office से बात कर रहा हूं, JSW One, JSW Jindal Steel."
    },
    {
      "ucid": "21112178576114621",
      "idx": 12,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 18.0,
      "text_en": "Yes yes, tell me.",
      "text_native": "हां हां, बोलो।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 13,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 21.8,
      "text_en": "That's what I was asking about, the requirement, sir. Any requirement for mild steel, for steel?",
      "text_native": "वही पूछ रहा था requirement के बारे में, सर। Mild steel का requirement होगा कोई, steel का?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 14,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 23.2,
      "text_en": "Yes, there is. There is a requirement for GI right now.",
      "text_native": "हां है ना। GI का है अभी requirement."
    },
    {
      "ucid": "21112178576114621",
      "idx": 15,
      "speaker": "agent",
      "start_s": 23.7,
      "end_s": 24.6,
      "text_en": "There is a requirement for Galvanized.",
      "text_native": "Galvanized का requirement है।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 16,
      "speaker": "customer",
      "start_s": 24.6,
      "end_s": 24.8,
      "text_en": "Huh?",
      "text_native": "हं?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 17,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 25.8,
      "text_en": "What, what is the size?",
      "text_native": "क्या, क्या size है?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 18,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 27.8,
      "text_en": "I need a sheet, galvanizing, of GI.",
      "text_native": "Sheet चाहिए मुझे, galvanizing, GI का।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 19,
      "speaker": "agent",
      "start_s": 28.4,
      "end_s": 29.4,
      "text_en": "Then please tell me the size, sir.",
      "text_native": "तो size तो बताइएगा, सर।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 20,
      "speaker": "customer",
      "start_s": 29.6,
      "end_s": 30.6,
      "text_en": "Twenty-five hundred, twelve hundred fifty.",
      "text_native": "पच्चीस सौ, बारह सौ पचास।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 21,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 31.3,
      "text_en": "Thickness?",
      "text_native": "Thickness?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 22,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 32.2,
      "text_en": "Two mm.",
      "text_native": "Two mm."
    },
    {
      "ucid": "21112178576114621",
      "idx": 23,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 33.0,
      "text_en": "Two mm.",
      "text_native": "Two mm."
    },
    {
      "ucid": "21112178576114621",
      "idx": 24,
      "speaker": "customer",
      "start_s": 33.2,
      "end_s": 33.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 25,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 35.5,
      "text_en": "This is currently priced at 74 to 75.",
      "text_native": "ये 74 से 75 का price चल रहा है अभी।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 26,
      "speaker": "customer",
      "start_s": 35.7,
      "end_s": 36.1,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 27,
      "speaker": "agent",
      "start_s": 36.4,
      "end_s": 37.0,
      "text_en": "One second.",
      "text_native": "एक सेकंड।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 28,
      "speaker": "agent",
      "start_s": 37.6,
      "end_s": 38.2,
      "text_en": "One second.",
      "text_native": "एक सेकंड।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 29,
      "speaker": "customer",
      "start_s": 38.2,
      "end_s": 38.8,
      "text_en": "Is this GTJSM?",
      "text_native": "ये GTJSM है?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 30,
      "speaker": "agent",
      "start_s": 39.0,
      "end_s": 42.5,
      "text_en": "Yes, one second. JTJSM... Not coil, sheet. You told me the sheet size, I didn't say coil.",
      "text_native": "हां, एक सेकंड। JTJSM... Coil नहीं, sheet. आपने sheet size बोला मैंने, coil नहीं बोला।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 31,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 44.5,
      "text_en": "Twenty-five hundred, twelve hundred fifty, two mm.",
      "text_native": "पच्चीस सौ, बारह सौ पचास, दो mm."
    },
    {
      "ucid": "21112178576114621",
      "idx": 32,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 45.5,
      "text_en": "You take it from Pune, right?",
      "text_native": "पुणे से लेते हैं ना आप इसे?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 33,
      "speaker": "customer",
      "start_s": 45.7,
      "end_s": 46.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 34,
      "speaker": "agent",
      "start_s": 46.5,
      "end_s": 49.5,
      "text_en": "Uh, the rate is around 74, 75 right now.",
      "text_native": "अह, वही 74, 75 का रेट चल रहा है अभी।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 35,
      "speaker": "customer",
      "start_s": 49.7,
      "end_s": 52.0,
      "text_en": "Tell me how much the door delivery will be, with packing.",
      "text_native": "मुझे door delivery कितना आएगा वो बताइए, packet करके।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 36,
      "speaker": "agent",
      "start_s": 52.5,
      "end_s": 56.5,
      "text_en": "Uh, I'll have to check that, sir. I'll have to create an inquiry for that. I just told you the general rate that has been going on for the last four-five days. The rates for 2mm are between 74, 75.",
      "text_native": "अह, वो देखना पड़ेगा, सर। वो तो inquiry बना के देना पड़ेगा। मैं general जो चार-पांच दिन जो चल रहा है, वो मैंने बताया अभी। 74, 75 के बीच में चल रहे हैं दो mm के रेट।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 37,
      "speaker": "customer",
      "start_s": 56.8,
      "end_s": 59.0,
      "text_en": "Not like that. When will I get door delivery here?",
      "text_native": "ऐसा नहीं। मुझे यहां पे door delivery कब मिलेगा?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 38,
      "speaker": "customer",
      "start_s": 59.0,
      "end_s": 60.5,
      "text_en": "What will be the rate for door delivery?",
      "text_native": "Door delivery का rate क्या होगा?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 39,
      "speaker": "agent",
      "start_s": 60.8,
      "end_s": 62.2,
      "text_en": "One second. What is your delivery location?",
      "text_native": "एक सेकंड। आपका delivery location क्या है?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 40,
      "speaker": "customer",
      "start_s": 62.5,
      "end_s": 64.2,
      "text_en": "Here. In Pune, Moshi, Bhosari.",
      "text_native": "यहां पे। पुणे, मोशी में, भोसरी।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 41,
      "speaker": "agent",
      "start_s": 64.5,
      "end_s": 65.2,
      "text_en": "One second.",
      "text_native": "एक सेकंड।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 42,
      "speaker": "agent",
      "start_s": 65.8,
      "end_s": 66.2,
      "text_en": "One second.",
      "text_native": "एक सेकंड।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 43,
      "speaker": "agent",
      "start_s": 66.8,
      "end_s": 72.5,
      "text_en": "Uh, Pune to Pune... Sir, eight hundred, what is that, what do you call it, what is the quantity?",
      "text_native": "अह, पुणे टू पुणे... सर, आठ सौ, क्या वो, क्या कहते हैं, quantity कितना है?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 44,
      "speaker": "customer",
      "start_s": 72.8,
      "end_s": 74.0,
      "text_en": "It's thirty-five tons, 35 tons.",
      "text_native": "पैंतीस टन है, 35 ton."
    },
    {
      "ucid": "21112178576114621",
      "idx": 45,
      "speaker": "agent",
      "start_s": 74.5,
      "end_s": 78.5,
      "text_en": "35 tons. Sir, that can be from eight hundred, from eight hundred to a thousand rupees per ton. I mean, not from eight hundred, assume from eight hundred, it can be from seven hundred to a thousand rupees per ton.",
      "text_native": "35 ton. सर, वही आठ सौ से, आठ सौ से हजार रुपए per ton पड़ सकता है। मतलब आठ सौ से नहीं, आठ सौ से भी मान लो, सात सौ से हजार रुपए per ton पड़ सकता है।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 46,
      "speaker": "customer",
      "start_s": 79.0,
      "end_s": 81.0,
      "text_en": "This means this is transport?",
      "text_native": "इसका मतलब ये transport?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 47,
      "speaker": "agent",
      "start_s": 81.2,
      "end_s": 81.8,
      "text_en": "Yes, transport.",
      "text_native": "हां, transport."
    },
    {
      "ucid": "21112178576114621",
      "idx": 48,
      "speaker": "customer",
      "start_s": 82.0,
      "end_s": 86.5,
      "text_en": "Yes, yes. So how much will it be? 74 plus this... meaning 74.5?",
      "text_native": "हां हां। मतलब कितना हो जाएगा? 74 plus ये... मतलब 74.5?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 49,
      "speaker": "agent",
      "start_s": 86.5,
      "end_s": 91.5,
      "text_en": "74... 74, suppose if the rate is 74, then consider it 74.8 or 75 with delivery.",
      "text_native": "74... 74, मान लो अगर 74 रेट है, तो 74.8 या फिर 75 मान के चलो आप delivery के साथ।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 50,
      "speaker": "customer",
      "start_s": 91.8,
      "end_s": 92.8,
      "text_en": "Packing will be included in that, right?",
      "text_native": "उसमें packing आएगा ना?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 51,
      "speaker": "customer",
      "start_s": 93.2,
      "end_s": 94.5,
      "text_en": "Yes, pallet, pallet packing.",
      "text_native": "हां, pallet, pallet packing."
    },
    {
      "ucid": "21112178576114621",
      "idx": 52,
      "speaker": "agent",
      "start_s": 94.5,
      "end_s": 95.8,
      "text_en": "Yes, pallet packing is included.",
      "text_native": "हां, pallet packing आता है।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 53,
      "speaker": "customer",
      "start_s": 96.0,
      "end_s": 96.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 54,
      "speaker": "customer",
      "start_s": 99.0,
      "end_s": 101.5,
      "text_en": "74... And if I take it in a coil, the whole coil?",
      "text_native": "74... और coil में लिया तो, पूरा coil?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 55,
      "speaker": "agent",
      "start_s": 101.8,
      "end_s": 108.5,
      "text_en": "Even if you take it in a coil, I mean, its... I told you the general rate of 74, 75, right? Now how much is sheet cutting? Assume cutting is 300, 400 rupees. At most 500 rupees. So the price will lie around that only.",
      "text_native": "Coil में भी लिया तो भी मतलब, उसका भी मतलब, मैंने general 74, 75 का रेट बताया ना? अब sheet cutting का कितना होता है? Cutting का मान लो तीन सौ, चार सौ रुपए। ज्यादा से ज्यादा पांच सौ रुपए। तो वो उसी के आस पास lie करेगा वो price."
    },
    {
      "ucid": "21112178576114621",
      "idx": 56,
      "speaker": "customer",
      "start_s": 105.8,
      "end_s": 106.5,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 57,
      "speaker": "customer",
      "start_s": 109.5,
      "end_s": 114.0,
      "text_en": "Okay, fine. I'll let you know. But for me, a credit rate, there isn't that much of a difference. 67 and this 65, meaning it comes to the same, there's a difference of two rupees for 60 days.",
      "text_native": "ठीक है, चलो। मैं बताता हूं। लेकिन मुझे एक credit का रेट उतना, इतना ज्यादा फर्क नहीं है। 67 और ये 65, मतलब वही आता है, दो रुपए का तो difference है 60 days के लिए।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 58,
      "speaker": "agent",
      "start_s": 114.2,
      "end_s": 115.8,
      "text_en": "How can it be 65? I am saying 74, sir.",
      "text_native": "65 कैसे आ सकता है? मैं 74 कह रहा हूं, सर।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 59,
      "speaker": "customer",
      "start_s": 116.0,
      "end_s": 118.5,
      "text_en": "67... Oh sorry, it will be 77.",
      "text_native": "67... ओ sorry, 77 होगा।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 60,
      "speaker": "agent",
      "start_s": 118.5,
      "end_s": 119.0,
      "text_en": "It will be 77.",
      "text_native": "77 होगा।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 61,
      "speaker": "customer",
      "start_s": 119.0,
      "end_s": 119.5,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 62,
      "speaker": "agent",
      "start_s": 119.5,
      "end_s": 123.0,
      "text_en": "77 for credit. For credit, generally from whom you take, is the interest 24, 25%?",
      "text_native": "77 credit का। Credit का आपको generally जिससे आप लेते हो उससे, ये 24, 25% होगा interest?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 63,
      "speaker": "customer",
      "start_s": 123.5,
      "end_s": 128.5,
      "text_en": "So that's what I said, how it happened is that, uh, he gives four, three rupees plus on your rate. 75 and plus this, it became 77.",
      "text_native": "तो वही तो बोला ना कि, ये कैसा हो गया कि, अह, वो चार, तीन रुपए plus देता है आपके इसपे। 75 और plus ये पकड़ा तो 77 हो गया।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 64,
      "speaker": "agent",
      "start_s": 128.5,
      "end_s": 129.5,
      "text_en": "No, I, I'm talking about general...",
      "text_native": "नहीं, मैं, मैं general का..."
    },
    {
      "ucid": "21112178576114621",
      "idx": 65,
      "speaker": "customer",
      "start_s": 128.5,
      "end_s": 131.5,
      "text_en": "He takes 1%. His interest is 12%.",
      "text_native": "वो 1% लेता है। 12% का उसका ये होता है interest."
    },
    {
      "ucid": "21112178576114621",
      "idx": 66,
      "speaker": "agent",
      "start_s": 131.8,
      "end_s": 133.5,
      "text_en": "He takes 12% interest on that?",
      "text_native": "12% का interest लेता है उसका?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 67,
      "speaker": "customer",
      "start_s": 133.5,
      "end_s": 134.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 68,
      "speaker": "agent",
      "start_s": 134.2,
      "end_s": 135.0,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 69,
      "speaker": "agent",
      "start_s": 135.5,
      "end_s": 140.0,
      "text_en": "No, we can also give credit, sir, at the same interest. So there's no issue. But the initial orders are on advance.",
      "text_native": "नहीं, credit तो हम भी दे देंगे, सर, उसी interest पे। तो कोई issue नहीं है। But शुरुआत के जो orders हैं, वो उसपे advance पे रहते हैं।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 70,
      "speaker": "customer",
      "start_s": 140.2,
      "end_s": 141.5,
      "text_en": "For that, what, we will give you an LC.",
      "text_native": "वो आपको क्या, LC देंगे हम।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 71,
      "speaker": "agent",
      "start_s": 141.8,
      "end_s": 142.2,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 72,
      "speaker": "customer",
      "start_s": 142.5,
      "end_s": 143.5,
      "text_en": "We can also give an LC.",
      "text_native": "LC भी दे सकते हैं हम।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 73,
      "speaker": "agent",
      "start_s": 144.0,
      "end_s": 147.0,
      "text_en": "Cannot give LC. We cannot give it for the first two orders. After that...",
      "text_native": "LC नहीं दे सकते। अभी शुरुआत के दो orders में तो नहीं दे सकते। उसके बाद का..."
    },
    {
      "ucid": "21112178576114621",
      "idx": 74,
      "speaker": "customer",
      "start_s": 147.0,
      "end_s": 148.8,
      "text_en": "Why? What happens in an LC? What is the problem?",
      "text_native": "क्यों? LC में क्या होता है? क्या problem आता है?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 75,
      "speaker": "agent",
      "start_s": 149.0,
      "end_s": 154.5,
      "text_en": "No, I mean advance, like when a PI is raised, the order is planned only on advance payment. When the order is confirmed against advance payment, then your material is processed.",
      "text_native": "नहीं, मतलब advance, जैसे PI raise होता है, उसपे advance payment के ही होता है order को planning के लिए। जब order confirm होता है advance payment के against, तब आपका material जो है, वो process होता है।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 76,
      "speaker": "customer",
      "start_s": 154.8,
      "end_s": 157.5,
      "text_en": "Tell me, what is the process for an LC, do you know?",
      "text_native": "मुझे बताइए कि LC का क्या process रहता है, मालूम है आपको?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 77,
      "speaker": "agent",
      "start_s": 157.8,
      "end_s": 159.5,
      "text_en": "Our credit team looks after the LC process, sir.",
      "text_native": "LC का process हमारी credit team देखती है, सर।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 78,
      "speaker": "customer",
      "start_s": 159.8,
      "end_s": 205.5,
      "text_en": "Yes, so that's like a way of getting a DD, right? Today, just after 30 days, it will be deposited in your account. We keep the funds separately aside for that.",
      "text_native": "हां, तो वो आपको DD निकालने का तरीका ही हो गया ना? आज सिर्फ 30 days बाद आपको अकाउंट में जमा हो जाएगा। हम तो फंड separate बाजू में रखते हैं उसका।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 79,
      "speaker": "customer",
      "start_s": 205.8,
      "end_s": 206.5,
      "text_en": "Did you understand?",
      "text_native": "समझे क्या?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 80,
      "speaker": "agent",
      "start_s": 206.8,
      "end_s": 208.5,
      "text_en": "No, you are talking about a letter of credit, right?",
      "text_native": "नहीं, letter of credit की बात कर रहे हो ना आप?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 81,
      "speaker": "customer",
      "start_s": 208.5,
      "end_s": 209.0,
      "text_en": "Huh?",
      "text_native": "हं?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 82,
      "speaker": "agent",
      "start_s": 209.0,
      "end_s": 210.5,
      "text_en": "You are talking about a letter of credit, right?",
      "text_native": "Letter of credit की बात कर रहे हो ना आप?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 83,
      "speaker": "customer",
      "start_s": 210.5,
      "end_s": 213.0,
      "text_en": "Correct, correct. Letter of credit.",
      "text_native": "बराबर, बराबर। Letter of credit."
    },
    {
      "ucid": "21112178576114621",
      "idx": 84,
      "speaker": "agent",
      "start_s": 213.5,
      "end_s": 217.0,
      "text_en": "Yes, so... one second... We... first...",
      "text_native": "हां, तो... एक सेकंड... वो हम पहले..."
    },
    {
      "ucid": "21112178576114621",
      "idx": 85,
      "speaker": "customer",
      "start_s": 217.0,
      "end_s": 221.0,
      "text_en": "We don't give advance payment to anyone. If you want a letter of credit, then bank guarantee, whatever you want, you will get it.",
      "text_native": "हमें advance payment हम किसी को भी नहीं देते। वो आपको letter of credit चाहिए, तो bank guarantee, जो भी कुछ चाहिए, वो मिलेगा।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 86,
      "speaker": "agent",
      "start_s": 221.2,
      "end_s": 223.5,
      "text_en": "Sir, I can get this done from the second order, not from the first order.",
      "text_native": "सर, मैं दूसरे, पहले order से तो नहीं, दूसरे order से करा सकता हूं ये।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 87,
      "speaker": "agent",
      "start_s": 223.8,
      "end_s": 226.5,
      "text_en": "The first order has to be 100% advance. NEFT, RTGS, this has to be done.",
      "text_native": "पहला order तो 100% advance में ही चाहिए होता है। NEFT, RTGS, ये कराना पड़ता है।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 88,
      "speaker": "customer",
      "start_s": 226.5,
      "end_s": 231.0,
      "text_en": "Then anyone will give me the material, not just you. My regular customer will also give it, right? Then why should I take it from you? I'll take it from him. He also, he is that much...",
      "text_native": "वो तो फिर कोई भी देगा मुझे मटेरियल, आप ही थोड़ी देंगे। मेरा regular customer भी देगा ना, फिर आपके पास से क्यों लूं? उसके पास से ही ले लेंगे। वो भी, वो उतना ही..."
    },
    {
      "ucid": "21112178576114621",
      "idx": 89,
      "speaker": "agent",
      "start_s": 231.0,
      "end_s": 235.0,
      "text_en": "Regular customer, but with a regular customer, then you are taking directly from the company, you should see this point as well.",
      "text_native": "Regular customer, regular customer तो फिर आप direct कंपनी से ले रहे हो, ये बात भी तो देखो आप।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 90,
      "speaker": "customer",
      "start_s": 235.0,
      "end_s": 239.5,
      "text_en": "The benefits later... But from the company, we are also giving you money 30 days in advance, right? What does LC mean?",
      "text_native": "आगे जाके जो benefit... लेकिन कंपनी से तो हम भी 30 days के आपको पहले से ही पैसे दे रहे हैं ना? LC मतलब क्या होता है?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 91,
      "speaker": "agent",
      "start_s": 239.5,
      "end_s": 240.5,
      "text_en": "The bank is giving you a guarantee, right?",
      "text_native": "बैंक आपको guarantee दे रहा है ना?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 92,
      "speaker": "customer",
      "start_s": 240.5,
      "end_s": 241.5,
      "text_en": "I'm not talking about LC, not talking about LC.",
      "text_native": "LC की बात, LC की बात नहीं कह रहा हूं मैं।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 93,
      "speaker": "agent",
      "start_s": 241.5,
      "end_s": 243.0,
      "text_en": "The bank is giving a guarantee to you, right?",
      "text_native": "बैंक guarantee दे रहा है ना आपको?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 94,
      "speaker": "customer",
      "start_s": 243.0,
      "end_s": 245.0,
      "text_en": "No, that's fine, they are giving a bank guarantee.",
      "text_native": "नहीं, वो बात ठीक है, बैंक guarantee दे रहे हैं।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 95,
      "speaker": "agent",
      "start_s": 245.0,
      "end_s": 246.5,
      "text_en": "Then what's for you... The company's assurance...",
      "text_native": "तो फिर आपको क्या... कंपनी का assurance..."
    },
    {
      "ucid": "21112178576114621",
      "idx": 96,
      "speaker": "customer",
      "start_s": 246.5,
      "end_s": 248.0,
      "text_en": "Hey, we are giving you money in advance, meaning...",
      "text_native": "अरे हम आपको पैसे दे रहे हैं पहले, मतलब..."
    },
    {
      "ucid": "21112178576114621",
      "idx": 97,
      "speaker": "customer",
      "start_s": 248.0,
      "end_s": 249.0,
      "text_en": "Huh?",
      "text_native": "हं?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 98,
      "speaker": "agent",
      "start_s": 249.0,
      "end_s": 249.5,
      "text_en": "What, sir?",
      "text_native": "क्या, सर?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 99,
      "speaker": "customer",
      "start_s": 249.5,
      "end_s": 251.0,
      "text_en": "We are giving you a guarantee 30 days in advance, right?",
      "text_native": "30 days का आपको पहले ही guarantee दे रहे हैं ना?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 100,
      "speaker": "agent",
      "start_s": 251.2,
      "end_s": 254.0,
      "text_en": "No sir, that's not the point. This company, I mean, cannot do this on the first order.",
      "text_native": "नहीं सर, वो बात नहीं है। ये कंपनी मतलब, पहले order पे ये नहीं कर सकती।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 101,
      "speaker": "customer",
      "start_s": 254.0,
      "end_s": 259.0,
      "text_en": "Now for me, here, where I take material from, I need 400 tons a month. Now it's going above 600 tons.",
      "text_native": "अभी मेरा, मेरे को तो, इधर यहां पे तो है ना, जहां से मटेरियल लेता हूं ना, मुझे चार सौ टन लगता है महीने में। अभी छह सौ टन के ऊपर जा रहा है।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 102,
      "speaker": "customer",
      "start_s": 259.5,
      "end_s": 261.0,
      "text_en": "So now for that, I cannot release funds for you.",
      "text_native": "तो अभी वो, उसके लिए तो आपको मैं फंड नहीं release कर सकता हूं।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 103,
      "speaker": "agent",
      "start_s": 261.2,
      "end_s": 264.0,
      "text_en": "No, so who is saying 400 tons? I am saying you can start by taking a small quantity in the beginning.",
      "text_native": "नहीं, तो चार सौ टन कौन कह रहा है? मैं कह रहा हूं जो शुरुआत में छोटा quantity तो आप लेके चालू कर लो।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 104,
      "speaker": "agent",
      "start_s": 264.5,
      "end_s": 268.0,
      "text_en": "Start with a quantity of 10 tons, 20 tons. You must be having that much in advance, you must be keeping that much fund if you are taking 400 tons...",
      "text_native": "दस टन, बीस टन का quantity लेके चालू कर लो। उतना तो आपके पास होगा ही ना advance में, उतना तो आप फंड रखते ही होंगे अगर आप चार सौ टन..."
    },
    {
      "ucid": "21112178576114621",
      "idx": 105,
      "speaker": "customer",
      "start_s": 268.0,
      "end_s": 272.0,
      "text_en": "It's not about the money. The thing is that, I mean, we are not allowed that.",
      "text_native": "बात पैसा का नहीं रहता है। बात ऐसा है कि, मतलब, हमें वो allow नहीं होता है।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 106,
      "speaker": "customer",
      "start_s": 272.5,
      "end_s": 274.0,
      "text_en": "That give the money first, then take the material later.",
      "text_native": "कि पैसा पहले दे दो, फिर बाद में मटेरियल ले लो।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 107,
      "speaker": "agent",
      "start_s": 274.0,
      "end_s": 275.0,
      "text_en": "Why? What's the problem in this?",
      "text_native": "क्यों? Problem क्या है इसमें?"
    },
    {
      "ucid": "21112178576114621",
      "idx": 108,
      "speaker": "customer",
      "start_s": 275.0,
      "end_s": 279.5,
      "text_en": "You... no, so you will get credit, if you want this LC, or bank guarantee, whatever it is, you will get it.",
      "text_native": "आपको नहीं, तो credit मिलेगा, आपको चाहिए तो ये LC चाहिए तो, या bank guarantee, जो भी कुछ रहेगा ना, वो मिल जाएगा।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 109,
      "speaker": "customer",
      "start_s": 279.5,
      "end_s": 282.0,
      "text_en": "If you want, a 30-day one will be issued for that.",
      "text_native": "आपको चाहिए तो 30 days का वो निकल जाएगा उसमें।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 110,
      "speaker": "agent",
      "start_s": 282.2,
      "end_s": 285.0,
      "text_en": "One second, I'll get it done from here for you. Wait.",
      "text_native": "एक सेकंड, मैं आपके ना, इधर से करा देता हूं। रुको।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 111,
      "speaker": "customer",
      "start_s": 285.0,
      "end_s": 286.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 112,
      "speaker": "agent",
      "start_s": 287.0,
      "end_s": 289.0,
      "text_en": "He is not free.",
      "text_native": "वो free नहीं है।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 113,
      "speaker": "customer",
      "start_s": 289.5,
      "end_s": 290.5,
      "text_en": "Okay, call later.",
      "text_native": "ठीक है, बाद में call करो।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 114,
      "speaker": "agent",
      "start_s": 290.8,
      "end_s": 291.8,
      "text_en": "Yes, I will call later.",
      "text_native": "जी, बाद में call करता हूं।"
    },
    {
      "ucid": "21112178576114621",
      "idx": 115,
      "speaker": "customer",
      "start_s": 292.2,
      "end_s": 292.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178576114621",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: I was calling from JSW One, hello. [...] Hello, am I speaking with Shri Ganesh Laser Works?",
      "comment": "The agent identified the company and the customer, and the customer engaged, implicitly giving permission to speak."
    },
    {
      "ucid": "21112178576114621",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: So, do you have any requirement right now? This was registered for a long time.",
      "comment": "The agent did not lead with a supply or price hook to generate interest; instead, he jumped directly to asking for a requirement."
    },
    {
      "ucid": "21112178576114621",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "CUSTOMER: I need 400 tons a month. Now it's going above 600 tons. [...] AGENT: For credit, generally from whom you take, is the interest 24, 25%?",
      "comment": "The agent failed to ask about what the customer manufactures, their end applications, or current suppliers. Only monthly tonnage and payment terms were covered, falling below the 'partial' threshold."
    },
    {
      "ucid": "21112178576114621",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: then you are taking directly from the company, you should see this point as well.",
      "comment": "The agent did not pitch any specific USPs. The single mention of buying 'directly from the company' was a weak counter-argument, not a value proposition."
    },
    {
      "ucid": "21112178576114621",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: What, what is the size? [...] Thickness? [...] what is the quantity? [...] What is your delivery location?",
      "comment": "The agent successfully captured all necessary details for the customer's immediate requirement: material (GI), size (2500x1250), thickness (2mm), quantity (35 tons), and location (Pune)."
    },
    {
      "ucid": "21112178576114621",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes, I will call later.",
      "comment": "The call ended with a vague promise to 'call later', which is not a specific, committed next step like sending a quote or scheduling a follow-up on a particular date."
    }
  ],
  "objections": [
    {
      "ucid": "21112178576114621",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "CUSTOMER: We don't give advance payment to anyone. If you want a letter of credit, then bank guarantee, whatever you want, you will get it.",
      "response": "AGENT: Sir, I can get this done from the second order, not from the first order. The first order has to be 100% advance."
    },
    {
      "ucid": "21112178576114621",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "CUSTOMER: Then anyone will give me the material, not just you. My regular customer will also give it, right? Then why should I take it from you?",
      "response": "AGENT: Regular customer, but with a regular customer, then you are taking directly from the company, you should see this point as well."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}