{
  "ucid": "21112178575638651",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 16:56:26",
  "end_time": "1899-12-30 16:59:19",
  "duration_sec": 173,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA946301c729cb2b8f179b73ad99e75b93.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 210,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178575638651__DIA946301c729cb2b8f179b73ad99e75b93.mp3",
  "audio_bytes": 469584,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 156.528,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello, this is Krishna Engineering?   (हॅलो, this is Krishna Engineering?)\n[4s] CUSTOMER: Uh, yes, speak.   (अं, हां बोलिए।)\n[5s] AGENT: Greetings sir, I am Aditya Pandey speaking from JSW One.   (नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One वरून.)\n[8s] CUSTOMER: Yes, speak.   (बोला ना.)\n[9s] AGENT: Sir, you had registered on our platform, I called regarding that.   (साहेब तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता.)\n[11s] CUSTOMER: in the last to last month.   (last to last month मध्ये.)\n[13s] AGENT: Can you hear me? Hello?   (येतोय का आवाज? हॅलो?)\n[14s] CUSTOMER: Yes, I can hear you. Speak, what were you saying?   (हो, आवाज येतोय तुमचा. बोला ना, काय बोलता?)\n[16s] AGENT: You had registered on our platform, I called regarding that. Do you have any requirement for anything right now in MS sheet? HR?   (तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता. तुमची काही requirement आहे का काही आता सध्या MS sheet मध्ये? HR?)\n[21s] CUSTOMER: No no, not right now. Not right now.   (नाही नाही, आता नाहीये. आता नाहीये.)\n[22s] AGENT: Not right now? Okay sir, if there is anything, let me know. You have a manufacturing business, right?   (आता नाहीये का? ठीक आहे साहेब, काही असेल तर सांगा. तुमचा manufacturing चा business आहे ना?)\n[25s] CUSTOMER: Yes, PEB manufacturing.   (हो, PEB manufacturing.)\n[27s] AGENT: PEB manufacturing, is it? Do you only need HR plates?   (PEB manufacturing आहे का? तुम्हाला HR plates लागतात का फक्त?)\n[29s] CUSTOMER: Yes, yes.   (हो हो.)\n[30s] AGENT: Okay sir. What quantity is your consumption in a month, sir?   (ठीक आहे साहेब. काय quantity तुमची consumption आहे साहेब महिन्यात?)\n[33s] CUSTOMER: Ours is project-wise. Per project it goes around one hundred, two hundred tonnes.   (आमचे project wise असते. Per project शंभर दोनशे टन असंच जातंय.)\n[37s] AGENT: What is the potential approx? Fifty, sixty tonnes or?   (potential किती असतं approx? पन्नास साठ टन की?)\n[39s] CUSTOMER: Our capacity is around a thousand tonnes per month. We are currently taking around three hundred to four hundred tonnes.   (आमची capacity आहे ती जवळपास हजार टन per month आहे. आम्ही एक आतापर्यंत घेतो जवळपास एक तीनशे चारशे टनापर्यंत जातंय.)\n[45s] AGENT: Okay.\n[46s] AGENT: Okay sir, if you have any requirement, let me know. We can start the business. We have good rates now in HR plate. What do you... you need this in Satara, right?   (ठीक आहे साहेब, काही requirement असेल तर सांगा. आम्ही करूया business start. आमच्याकडे आहे आता चांगले rates आहे HR plate मध्ये. तुम्हाला काही, हे तुम्हाला सातारा मध्ये पाहिजे ना?)\n[52s] AGENT: So we from Chakan or else from Taloja, from Chakan or Taloja we can transport it to you.   (तर आम्ही चाकण नाहीतर हे तळोजा मधून, चाकण नाहीतर तळोजा मधून आम्ही transport करू शकतो तुम्हाला.)\n[56s] CUSTOMER: You have a plant in Dolvi, right?   (तुमचा कुठला डोळवी मध्ये plant आहे ना?)\n[58s] AGENT: Yes, yes. We... our material is already available in the plant, sir. We have an E-Venus plant. There is one in Chakan and one in Taloja. From there also, whichever material is available, we can send it from there.   (हो हो. आम्ही तर आमचा तर already plant मध्ये material available असतो साहेब. E-Venus plant आहे आमचे. ते चाकण मध्ये एक आहे आणि तळोजा मध्ये आहे. तिथून पण आम्ही तुम्हाला जे material available असेल तिथून पाठवू शकतो.)\n[64s] CUSTOMER: Do you supply cut to length?   (cut to length supply करता तुम्ही?)\n[66s] AGENT: Yes, we also supply cut to length.   (हा, cut to length पण supply करतो आम्ही.)\n[68s] CUSTOMER: Okay. It's fine, will do. If there is a requirement, I will call you.   (बरं. ठीक आहे, चालेल. requirement असेल तर मी तुम्हाला कॉल करतो.)\n[70s] AGENT: Absolutely sir. I'll do one thing, I'll give you my personal number. This company number of mine, you cannot call back on it.   (बिलकुल सर. मी तुम्हाला एक काम करतो, मी माझ्या personal number तुम्हाला देतो. हे माझा जे company चा number आहे, तो call back नाही करू शकत त्याच्यावर.)\n[75s] CUSTOMER: Okay, okay.   (बरं बरं.)\n[76s] AGENT: Okay. What one, and how it is, sir, the first two transactions   (Okay. काय एक, आणि कसं आहे साहेब, पहिल्यांचे दोन transaction)\n[79s] CUSTOMER: Sorry, what are you saying?   (Sorry, काय बोलता?)\n[80s] AGENT: You will get an inquiry from our office.   (आमच्या ऑफिसवरून तुम्हाला inquiry येतील.)\n[81s] CUSTOMER: Yes yes, correct.   (हो हो, बरोबर.)\n[82s] AGENT: And one more thing I wanted to say, sir, our first two transactions are hundred percent advance. Later we can also give you credit.   (आणि एक बोलायचं होतं साहेब, आमच्या पहिल्या दोन transaction advance असतो hundred percent. नंतर आम्ही credit पण देऊ शकतो तुम्हाला.)\n[86s] CUSTOMER: Okay, okay.   (ठीक आहे, ठीक आहे.)\n[87s] AGENT: I will share with you now.   (मी तुम्हाला आता share करतो.)\n[89s] CUSTOMER: Yes yes, will do.   (हो हो, चालेल.)\n[90s] AGENT: Thank you, sir.\n[91s] CUSTOMER: Okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 39,
  "connected": 1,
  "audio_notes": "clear: The agent's voice is slightly louder than the customer's, but both are clearly audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "39 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must use the hook to build interest before asking for a requirement; without it, the call has nowhere to go if the customer says 'no'.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a PEB manufacturer in a serviceable area (Satara) who confirmed a high monthly consumption (300-400 MT) but had no immediate requirement. The agent pitched rates and credit terms unprompted and confirmed they could supply HR plates and cut-to-length products. The call ended with the agent promising to send his contact number, with no firm next action.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, this is Krishna Engineering? ... Greetings sir, I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak, missing two key components of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: You had registered on our platform, I called regarding that. Do you have any requirement for anything right now in MS sheet? HR?\", \"comment\": \"The agent did not lead with a price or availability hook, instead jumping directly to a requirement check.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"AGENT: You have a manufacturing business, right? ... What quantity is your consumption in a month, sir?\", \"comment\": \"Agent only asked about manufacturing type and monthly tonnage, missing 4 of the 6 required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: We have good rates now in HR plate. ... our first two transactions are hundred percent advance. Later we can also give you credit.\", \"comment\": \"The agent pitched price and credit without the customer raising either as a need, making the pitch irrelevant to the discovery.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Do you have any requirement for anything right now in MS sheet? HR? CUSTOMER: No no, not right now.\", \"comment\": \"The agent successfully asked if a current requirement exists, and the customer confirmed they had none.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I'll do one thing, I'll give you my personal number. ... I will share with you now.\", \"comment\": \"The call ended with the agent sending his number, which is not a committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You must use the hook to build interest before asking for a requirement; without it, the call has nowhere to go if the customer says 'no'.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a PEB manufacturer in a serviceable area (Satara) who confirmed a high monthly consumption (300-400 MT) but had no immediate requirement. The agent pitched rates and credit terms unprompted and confirmed they could supply HR plates and cut-to-length products. The call ended with the agent promising to send his contact number, with no firm next action.\"}",
  "error": null,
  "latency_ms": 36031,
  "input_tokens": 4031,
  "output_tokens": 874,
  "created_at": "2026-09-25 23:01:57",
  "sentiment": "positive",
  "sentiment_score": 0.244,
  "sentiment_confidence": "high",
  "pos": 13,
  "neg": 5,
  "lex_hits": 20,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.679,
  "agent_talk_sec": 51.7,
  "customer_talk_sec": 24.4,
  "dead_air_sec": 96.9,
  "longest_monologue_sec": 9.6,
  "agent_wpm": 320.3,
  "interruptions": 0,
  "agent_turns": 20,
  "customer_turns": 19,
  "discovery_qs": 13,
  "words_agent": 276,
  "words_customer": 113,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178575638651",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.8,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178575638651",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 3.98,
      "text_en": "Hello, this is Krishna Engineering?",
      "text_native": "हॅलो, this is Krishna Engineering?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.36,
      "end_s": 4.8,
      "text_en": "Uh, yes, speak.",
      "text_native": "अं, हां बोलिए।"
    },
    {
      "ucid": "21112178575638651",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.3,
      "end_s": 7.4,
      "text_en": "Greetings sir, I am Aditya Pandey speaking from JSW One.",
      "text_native": "नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One वरून."
    },
    {
      "ucid": "21112178575638651",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.16,
      "text_en": "Yes, speak.",
      "text_native": "बोला ना."
    },
    {
      "ucid": "21112178575638651",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 10.8,
      "text_en": "Sir, you had registered on our platform, I called regarding that.",
      "text_native": "साहेब तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता."
    },
    {
      "ucid": "21112178575638651",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.1,
      "end_s": 12.4,
      "text_en": "in the last to last month.",
      "text_native": "last to last month मध्ये."
    },
    {
      "ucid": "21112178575638651",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.1,
      "end_s": 14.1,
      "text_en": "Can you hear me? Hello?",
      "text_native": "येतोय का आवाज? हॅलो?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.4,
      "end_s": 15.9,
      "text_en": "Yes, I can hear you. Speak, what were you saying?",
      "text_native": "हो, आवाज येतोय तुमचा. बोला ना, काय बोलता?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 20.6,
      "text_en": "You had registered on our platform, I called regarding that. Do you have any requirement for anything right now in MS sheet? HR?",
      "text_native": "तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता. तुमची काही requirement आहे का काही आता सध्या MS sheet मध्ये? HR?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.1,
      "end_s": 22.4,
      "text_en": "No no, not right now. Not right now.",
      "text_native": "नाही नाही, आता नाहीये. आता नाहीये."
    },
    {
      "ucid": "21112178575638651",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 25.1,
      "text_en": "Not right now? Okay sir, if there is anything, let me know. You have a manufacturing business, right?",
      "text_native": "आता नाहीये का? ठीक आहे साहेब, काही असेल तर सांगा. तुमचा manufacturing चा business आहे ना?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.4,
      "end_s": 26.7,
      "text_en": "Yes, PEB manufacturing.",
      "text_native": "हो, PEB manufacturing."
    },
    {
      "ucid": "21112178575638651",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 29.0,
      "text_en": "PEB manufacturing, is it? Do you only need HR plates?",
      "text_native": "PEB manufacturing आहे का? तुम्हाला HR plates लागतात का फक्त?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.2,
      "end_s": 29.6,
      "text_en": "Yes, yes.",
      "text_native": "हो हो."
    },
    {
      "ucid": "21112178575638651",
      "idx": 15,
      "speaker": "agent",
      "start_s": 30.4,
      "end_s": 32.8,
      "text_en": "Okay sir. What quantity is your consumption in a month, sir?",
      "text_native": "ठीक आहे साहेब. काय quantity तुमची consumption आहे साहेब महिन्यात?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.4,
      "end_s": 37.0,
      "text_en": "Ours is project-wise. Per project it goes around one hundred, two hundred tonnes.",
      "text_native": "आमचे project wise असते. Per project शंभर दोनशे टन असंच जातंय."
    },
    {
      "ucid": "21112178575638651",
      "idx": 17,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 39.2,
      "text_en": "What is the potential approx? Fifty, sixty tonnes or?",
      "text_native": "potential किती असतं approx? पन्नास साठ टन की?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 18,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 44.4,
      "text_en": "Our capacity is around a thousand tonnes per month. We are currently taking around three hundred to four hundred tonnes.",
      "text_native": "आमची capacity आहे ती जवळपास हजार टन per month आहे. आम्ही एक आतापर्यंत घेतो जवळपास एक तीनशे चारशे टनापर्यंत जातंय."
    },
    {
      "ucid": "21112178575638651",
      "idx": 19,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 45.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178575638651",
      "idx": 20,
      "speaker": "agent",
      "start_s": 45.7,
      "end_s": 51.2,
      "text_en": "Okay sir, if you have any requirement, let me know. We can start the business. We have good rates now in HR plate. What do you... you need this in Satara, right?",
      "text_native": "ठीक आहे साहेब, काही requirement असेल तर सांगा. आम्ही करूया business start. आमच्याकडे आहे आता चांगले rates आहे HR plate मध्ये. तुम्हाला काही, हे तुम्हाला सातारा मध्ये पाहिजे ना?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 21,
      "speaker": "agent",
      "start_s": 51.5,
      "end_s": 55.2,
      "text_en": "So we from Chakan or else from Taloja, from Chakan or Taloja we can transport it to you.",
      "text_native": "तर आम्ही चाकण नाहीतर हे तळोजा मधून, चाकण नाहीतर तळोजा मधून आम्ही transport करू शकतो तुम्हाला."
    },
    {
      "ucid": "21112178575638651",
      "idx": 22,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 57.0,
      "text_en": "You have a plant in Dolvi, right?",
      "text_native": "तुमचा कुठला डोळवी मध्ये plant आहे ना?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 23,
      "speaker": "agent",
      "start_s": 57.5,
      "end_s": 64.4,
      "text_en": "Yes, yes. We... our material is already available in the plant, sir. We have an E-Venus plant. There is one in Chakan and one in Taloja. From there also, whichever material is available, we can send it from there.",
      "text_native": "हो हो. आम्ही तर आमचा तर already plant मध्ये material available असतो साहेब. E-Venus plant आहे आमचे. ते चाकण मध्ये एक आहे आणि तळोजा मध्ये आहे. तिथून पण आम्ही तुम्हाला जे material available असेल तिथून पाठवू शकतो."
    },
    {
      "ucid": "21112178575638651",
      "idx": 24,
      "speaker": "customer",
      "start_s": 64.4,
      "end_s": 65.8,
      "text_en": "Do you supply cut to length?",
      "text_native": "cut to length supply करता तुम्ही?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 25,
      "speaker": "agent",
      "start_s": 66.0,
      "end_s": 67.3,
      "text_en": "Yes, we also supply cut to length.",
      "text_native": "हा, cut to length पण supply करतो आम्ही."
    },
    {
      "ucid": "21112178575638651",
      "idx": 26,
      "speaker": "customer",
      "start_s": 67.9,
      "end_s": 70.2,
      "text_en": "Okay. It's fine, will do. If there is a requirement, I will call you.",
      "text_native": "बरं. ठीक आहे, चालेल. requirement असेल तर मी तुम्हाला कॉल करतो."
    },
    {
      "ucid": "21112178575638651",
      "idx": 27,
      "speaker": "agent",
      "start_s": 70.5,
      "end_s": 74.8,
      "text_en": "Absolutely sir. I'll do one thing, I'll give you my personal number. This company number of mine, you cannot call back on it.",
      "text_native": "बिलकुल सर. मी तुम्हाला एक काम करतो, मी माझ्या personal number तुम्हाला देतो. हे माझा जे company चा number आहे, तो call back नाही करू शकत त्याच्यावर."
    },
    {
      "ucid": "21112178575638651",
      "idx": 28,
      "speaker": "customer",
      "start_s": 75.1,
      "end_s": 75.6,
      "text_en": "Okay, okay.",
      "text_native": "बरं बरं."
    },
    {
      "ucid": "21112178575638651",
      "idx": 29,
      "speaker": "agent",
      "start_s": 76.4,
      "end_s": 79.0,
      "text_en": "Okay. What one, and how it is, sir, the first two transactions",
      "text_native": "Okay. काय एक, आणि कसं आहे साहेब, पहिल्यांचे दोन transaction"
    },
    {
      "ucid": "21112178575638651",
      "idx": 30,
      "speaker": "customer",
      "start_s": 79.0,
      "end_s": 79.7,
      "text_en": "Sorry, what are you saying?",
      "text_native": "Sorry, काय बोलता?"
    },
    {
      "ucid": "21112178575638651",
      "idx": 31,
      "speaker": "agent",
      "start_s": 79.7,
      "end_s": 81.0,
      "text_en": "You will get an inquiry from our office.",
      "text_native": "आमच्या ऑफिसवरून तुम्हाला inquiry येतील."
    },
    {
      "ucid": "21112178575638651",
      "idx": 32,
      "speaker": "customer",
      "start_s": 81.4,
      "end_s": 82.0,
      "text_en": "Yes yes, correct.",
      "text_native": "हो हो, बरोबर."
    },
    {
      "ucid": "21112178575638651",
      "idx": 33,
      "speaker": "agent",
      "start_s": 82.2,
      "end_s": 85.6,
      "text_en": "And one more thing I wanted to say, sir, our first two transactions are hundred percent advance. Later we can also give you credit.",
      "text_native": "आणि एक बोलायचं होतं साहेब, आमच्या पहिल्या दोन transaction advance असतो hundred percent. नंतर आम्ही credit पण देऊ शकतो तुम्हाला."
    },
    {
      "ucid": "21112178575638651",
      "idx": 34,
      "speaker": "customer",
      "start_s": 85.9,
      "end_s": 86.5,
      "text_en": "Okay, okay.",
      "text_native": "ठीक आहे, ठीक आहे."
    },
    {
      "ucid": "21112178575638651",
      "idx": 35,
      "speaker": "agent",
      "start_s": 86.9,
      "end_s": 88.2,
      "text_en": "I will share with you now.",
      "text_native": "मी तुम्हाला आता share करतो."
    },
    {
      "ucid": "21112178575638651",
      "idx": 36,
      "speaker": "customer",
      "start_s": 88.8,
      "end_s": 89.4,
      "text_en": "Yes yes, will do.",
      "text_native": "हो हो, चालेल."
    },
    {
      "ucid": "21112178575638651",
      "idx": 37,
      "speaker": "agent",
      "start_s": 90.2,
      "end_s": 90.8,
      "text_en": "Thank you, sir.",
      "text_native": "Thank you, sir."
    },
    {
      "ucid": "21112178575638651",
      "idx": 38,
      "speaker": "customer",
      "start_s": 91.4,
      "end_s": 91.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178575638651",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, this is Krishna Engineering? ... Greetings sir, I am Aditya Pandey speaking from JSW One.",
      "comment": "The agent did not use the customer's name or ask for permission to speak, missing two key components of the opener."
    },
    {
      "ucid": "21112178575638651",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: You had registered on our platform, I called regarding that. Do you have any requirement for anything right now in MS sheet? HR?",
      "comment": "The agent did not lead with a price or availability hook, instead jumping directly to a requirement check."
    },
    {
      "ucid": "21112178575638651",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "AGENT: You have a manufacturing business, right? ... What quantity is your consumption in a month, sir?",
      "comment": "Agent only asked about manufacturing type and monthly tonnage, missing 4 of the 6 required discovery questions."
    },
    {
      "ucid": "21112178575638651",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: We have good rates now in HR plate. ... our first two transactions are hundred percent advance. Later we can also give you credit.",
      "comment": "The agent pitched price and credit without the customer raising either as a need, making the pitch irrelevant to the discovery."
    },
    {
      "ucid": "21112178575638651",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Do you have any requirement for anything right now in MS sheet? HR? CUSTOMER: No no, not right now.",
      "comment": "The agent successfully asked if a current requirement exists, and the customer confirmed they had none."
    },
    {
      "ucid": "21112178575638651",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: I'll do one thing, I'll give you my personal number. ... I will share with you now.",
      "comment": "The call ended with the agent sending his number, which is not a committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}